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Business Profile

Retail Stores

Lastman's Bad Boy

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Lastman's Bad Boy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lastman's Bad Boy has 17 locations, listed below.

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    Customer Complaints Summary

    • 444 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/04/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the process the trying to get my washing machine fixed i was advised by a representative of ****** that Bad Boys had declared bankruptcy and is not longer operating. The representative also advised that Bad Boys did not sell thier warranty policy to any other brand. I am in need of repairman but due to the bankruptcy i am not able to use my warranty. ** ******* *** ****** ******** ***** *** ** ******* **** ******* ** ***** ** * *** ** *** ** ***** **** ** ** ******* *********** ********* ****** ******* ** ** *** *** **** ** *** *** **** ****** ***** ** *** ******** ******** ******* My desired outcome would be to have someone repair the machine which includes the time and materials and labour required.

    • Initial Complaint

      Date:19/11/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bad Boy sold us a couch--with a Warranty through ***** **** ****--that tore after a few months

      We made a warranty claim in 2021, and Bad Boy confirmed with us via email that they would pick up our couch to have it serviced. **** ******they never did. I followed up many times via phone and email. Now that they've filed for bankruptcy, they're ******* protected and we're out a couch.

      I want either 1) services delivered by ***** ****, or 2) a refund from Bad Boy and ***** **** for the ********** services we were sold.

    • Initial Complaint

      Date:07/05/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a couch and it was never ordered. I spent almost a year fighting with the company for my refund and then they went out of business. The company sold a product they no longer carried, but continued to tell me it was on order, but would not refund my purchase.

    • Initial Complaint

      Date:26/02/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I purchased a dishwasher from this firm in January 2022. Purchased the Solid Gold warranty from the outfit in the case we had problems. On 4 September 2023 we had problems with the machine and we contacted service through Bad Boys. A service man (third party contractor ) arrived the first time on 11 September and stated he had to order a part sensor and board. No forward movement and another tech arrived on 27 September and said he had to order a valve part. Finally on 28 September Bad Boy stated they would replace the machine. The dishwasher was picked up by the firm on 5 Oct 2023. My wife and I visited Bay Boy (Barrie ) on 15 October 2023 and picked out a new machine, paid an additional $113.00 for that machine and were assured it would be delivered. On the 17th, my wife phoned the firm again to get an ETA on our new machine and were told we had picked a discontinued unit; the sales person at Bad Boys had suggested that very model, very disappointing. On 19 Oct 2023 my wife called Bad Boys HQ and were told we could get a refund and to see the manager (Barb) for that purpose.
      That turned out to be * *** and we were provided a store credit for $847.00. As you are aware the firm went into receivership and it was obvious that they were happy to take our money, mislead us , ******* ** as they knew that we would never be able to collect our product or refund. We have a store credit for $847.49 that has not been honoured to date. We are amazed the Bad Boys continues to sell merchandise while owing loyal customers.
      We ask you for your intervention in this matter. **** *** **** *******

    • Initial Complaint

      Date:27/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a stove in 2020 from Lastman's Bad Boy Appliances. We got a warranty that guarantees parts and service, and if needed they will replace the appliance. The touchscreen on the stove has always had problems, but we worked around it. In December of last year I was cooking something and the broil went on. We thought it was a flaw in the touchscreen again, so my husband reached out through the warranty. Nothing happened, and we didn’t feel too much urgency over it so we made allowances for the holidays etc. he reached out again in the spring. Then in May the broil turned on while baking again - except this time I hadn’t touched any buttons at all. I was washing dishes next to the oven, which had been going for 30 minutes, when I smelled burning. The oven had been set to 350. Since then, the broil has turned on when we’ve tried to bake increasingly frequently, and now it turns on almost immediately when we select bake.

      My husband reached out under the warranty and also to the manufacturer, *******. ******* told us for safety we should unplug the oven. BadBoy directed my husband to an email that was unanswered, but he found another way to reach them. He was told they would reach out to a service company. The service company eventually called us, about 10 business days later, and someone came to look at it. This person told me, on June 6, that he was ordering parts because he needed to redo the electrical system. My husband was following up again (he’s made dozens of phone calls and sent dozens of emails by now), and found out that on Monday BadBoys cancelled the order for electrical parts that the service company had made.

      Badboy sent the parts to our house without notice. Then we had to call them and the service company for them to come out and actually install them (Jul 12th). Now the oven doesn't burn things, but it isn't baking right, and the touchscreen issue persists. We've been playing phone tag with them for weeks now, and have yet to hear a plan.

      Business Response

      Date: 04/08/2023

      This issue is still outstanding. As per our records the
      customer was informed that the technician will be dispatched for a second time
      to assess and fix the issue. Customer can obtain update on the claim by
      reaching out to the service agent directly at *******@********.com or by phone at
      905-649-7729 Ext. **** Thank you.

    • Initial Complaint

      Date:16/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a number of issues with my order I placed back at the end of March. When I initially placed the order I was informed 4-6 weeks for delivery on the sectional ordered. Which then became 8 weeks which has now turned into months. In May when I was contacting customer service I was informed 2 of the 3 pieces for my sectional were in and that the third was to be delivered to the manufacturer on June 1 st and that Bad Boy would receive the product 2-3 business days later. When I called on June 1st it was confirmed to me that the third piece had been delivered to the manufacturer but that you would not receive the piece until June 15th. On June 15th my husband called and was informed that the piece was never delivered and that it was still on backorder and that someone would look into it. We never received a phone call back. When I called June 20th I was informed the third piece remains on back order and is now expected in July. I then was asked if I would like partial delivery of the two pieces there. Which I accepted and were delivered on Thursday June 22nd. We noticed after delivery that one of the pieces was broken. The wooden framework at the back of the couch is broken in pieces. We attempted to call customer service in June 24th however were informed that we would have to call back on the Monday. I emailed and called customer service countless time. I emailed and called the manager directly who ignored my countless emails until I was finally out through to her when I was disconnected. Then I get in touch with her and she said no return is possible without pictures. I then provided pictures and further detail of the damage and she continues to ignore my calls and emails. Not to mention I am now being told the third piece to the sectional is back ordered until August and to call back then
      I have Ben repeatedly deceived, ignored and unheard in the multiple issues I have encountered.

      Business Response

      Date: 21/07/2023

      This issue has been closed. As per our records the damaged
      product has been scheduled for pick up to be repaired here at our warehouse. As
      for the undelivered piece, the customer can continue to call our customer
      service line to get ETA (estimated time arrival) for this product. The refund
      request has been denied as all sales are final. Thank you. 

    • Initial Complaint

      Date:15/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed an online order for a twin-sized bed from BadBoy on April 10, 2023 (Order #*******). At the time, the site stated a two-week delivery window.
      As of today, July 15, 2023, we do not have the bed.
      I’ve had several phone conversations with a lovely but unhelpful customer service representative who repeatedly confirmed the bed was NOT in stock and it would take two weeks to bring the bed from Quebec.
      At one point we were asked for proof of our home address, which we complied with despite not entirely understanding the reason (we had to submit it on the original order!).
      We finally got a delivery date confirmed for today, but since we hadn’t heard from them I called customer service again. They were surprised to hear that we were expecting delivery today and once again stated we would need to wait two weeks.

      I requested the order be cancelled and a full refund issued - but this powerless customer service rep gave me a new phone number to call on Monday.

      They were swift to accept payment and have failed to honour their commitment. This is extremely poor business practice and customer service.

      Business Response

      Date: 21/07/2023

      This issue has been closed. The refund request has been
      denied as all sales are final. As per our records this is a TBO (To Be Ordered)
      product which means it cannot be cancelled. Bad Boy has placed a special order
      for this product and the order has already been placed to the manufacturer.
      Customer can continue to call our customer service line to get ETA (estimated
      time arrival) for this product. Thank you. 

    • Initial Complaint

      Date:04/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a dishwasher with extended warranty from Bad Boys. Dishwasher was not working and submitted a warranty claim first of May
      On May 15 a tech repaired dishwasher unfortunately it was still not working and we notified warranty again which another tech was sent out… dishwasher still didn’t work called warranty never heard anything back called tech and was told that bad boys denied it to be fixed on June,12th bad boys did not contact us in regards to the denial nor were my calls returned. Finally come July warranty said it could not be fixed and they would give me 673.00 credit instore. We do not want 673.00 as it does not cover the cost of the dishwasher! Our warranty states repair or replace. We would like our dishwasher replaced with the same one we have which they have in store… I do not feel I should have to cover the extra cost of the dishwasher! Which they currently have on sale for 998.00 we have gone over 2 months with no dishwasher and constant with very poor communication back. I paid for extra warranty so if there was a problem it was corrected and not out of pocket costs! They also will not give the 673.00 in cash so I have the option to shop else where. This is absolutely ridiculous as this could have been resolved 2 months ago.

      Business Response

      Date: 14/07/2023

      This
      issue has been resolved and closed. As per our records customer was approved
      for product reselection/exchange. Thank you. 

    • Initial Complaint

      Date:11/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 14. 2023 I ordered a ****** Washer ********** order # **********. Today is June 11, 2023 and I am still waiting for my washer. I have called several times and they give me a variety of excuses. The last call was made in May and my washer was promised for delivery in seven business days. That didn't happen. I asked for a refund and they said they would talk to the manager and get back to me. That didn't happen. I have heard that this Bad Boy is going into receivership and I would like my money before the company is dissolved or, at least be put on the list of creditors...somewhere near the top. I was widowed two weeks after placing this order and now must live on half of my income and with a washer that is on its way out.

      Business Response

      Date: 16/06/2023

      This issue has been closed. The refund request has been
      denied as all sales are final. As per our records this is a TBO (To Be Ordered)
      product which means it cannot be cancelled. Bad Boy has placed a special order
      for this product and the order has already been placed to the manufacturer.
      Customer can continue to call our customer service line to get ETA (estimated
      time arrival) for this product. Thank you.

    • Initial Complaint

      Date:07/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a couch online from badboys online june 30th 2022, its been one year i have not got the delivery 3 times they delivered and the manager said he has inspected by himself but always missing pieces, the third time i was told if it not delivered the whole couch i will get my money back i have tored of calling them they dont call back just say i will call you back, never call back i am tired of chasing them need my money back worst service ever i had with canadian business

      Business Response

      Date: 16/06/2023

      This
      issue has been resolved and closed. As per our records customer received
      refund. Thank you.

    Lastman's Bad Boy is NOT a BBB Accredited Business.

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