Business Profile

Retail Stores

Lastman's Bad Boy

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Lastman's Bad Boy's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

444 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:19/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase an dishwasher that was to be delivered on December 7th to the store for me to pickup, I have called numerous times and being told that they don't know what is going on and since i purchased it online the store cannot help.

I have requested my money back but they says all sales are final. How can a sale be final if product hasnn't been received
Business Response
Date: 28/12/2022
This issue has been closed. The refund request has been
denied as all sales are final. As per our records this is a TBO (To Be Ordered)
product which means it cannot be cancelled. Bad Boy has placed a special order
for this product and the order has already been placed to the manufacturer.
Customer can continue to call our customer service line to get ETA (estimated
time arrival) for this product. Thank you.
Customer Answer
Date: 28/12/2022

Complaint: ********

I am rejecting this response because: pleas show where it said this was a to be ordered purchase. The k initial date given form customer service was dec 7 delivering fro
the warehouse to the Kitchener store. It’s now the end of December and and no date. No where when it was purchased showed that it wasn’t in stock

Sincerely,

**** *****
Business Response
Date: 18/01/2023
This
issue has been closed and resolved. As per our records the customer received
delivery of their products. Thank you.
Customer Answer
Date: 27/01/2023

Complaint: ********

I am rejecting this response because: the * it wasn’t for me to call daily and the. Call the day to was to be picked up. I would have gone there and left empty handed. Wasn’t ready to pickup until the following day. Waiting on service now since it came with a broken handle. **** **** ** ******** *******

Sincerely,

**** *****
Business Response
Date: 10/02/2023
This issue has been closed. As per our records the original
complaint was for the product not being delivered. However, this part of the
claim is resolved as the customer received the product. If the customer has a
new claim for damage product, the customer will need to contact our online
(e-commerce) customer service team and file a new claim. Thank you.
Initial Complaint
Date:13/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order with Lastman's Badboy on October 18, 2024, and received order # ********** via email. As I did not receive any delivery date, I called them on 20th October at their store ********************** ** *** ******* They said, the manufacturer has discontinued the item and it needs to be canceled. Upon my request, they said, they have canceled the item, but I didn't receive any refund or order cancellation confirmation from them. They do not respond to any emails. I have been calling them twice a week for the past two months and after an hour of waiting if somehow I get connected, every time I hear the same thing they will let their management know and they will process a refund and someone will call back, but there would be no email sent and nobody calls back. ***** **** **** **** ******* ** *** *** **** *** ******* I am awaiting my refund of CAD 673.48. Please help get this resolved. * **** ******* ** ***** ***** ***** *** **** **** ** ******** ********** *******
Business Response
Date: 22/12/2022
This issue is still outstanding. As per our records the
account is showing a store credit. Customer will need to contact the online
(e-commerce) customer service team to resolve and to inquire about the store
credit. Thank you.
Customer Answer
Date: 22/12/2022

Complaint: ********

I am rejecting this response because: Badboy has not shared their online customer service option. I have been requestinga request or call back from their side confirming the refund, but nobody gets back from their side. If they say they processes the refund while I have not received it, they need to do the return transaction again or refund money via cheque. *** * ** ********* ***** ** ** **** ****** ***** **** **** ** ******* **** ****** *********

Sincerely,

***** *****
Business Response
Date: 30/12/2022
This issue has been resolved and closed. As per our records
customer received refund. Thank you.
Initial Complaint
Date:28/11/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought appliances from Bad Boy Ancaster store on Sept 4, 2021. We received all of them except for the fridge. They keep promising us dates of delivery that change every month, stating that it is a supplier issue, and then it's a rare model. My wife contacted the manufacturer, and they say that they still make the fridge. ***** ********* ******* *** ***** *** *********
We cannot resolve this issue as they keep telling us the same story we have heard since last year. ** ********* **** **** ***** *** ***** ******* *** ********* ******* ******* *** ***** **** *** *** ******** ** ***** ** **** ********** ** *** ******* ********* ** *** ******* ********

We need a firm resolution to this as soon as possible. We have reached a dead end with Bad Boy.
Amount of transaction: $6444.76 for the 4 appliances.
The original promised date of delivery was December 2021. or when the kitchen was done. As we were remodeling the kitchen. My wife contacted them in Feb. 2022 to deliver ASAP.
Order # or customer ID ******
Business Response
Date: 08/12/2022
This issue is still outstanding. As per our records this is
a TBO (To Be Ordered) product. Bad Boy has placed a special order for this
product and the order has already been placed to the manufacturer. Customer can
continue to call the Ancaster store to get ETA (estimated time arrival) for
this product. Thank you.
Customer Answer
Date: 08/12/2022

Complaint: ********

I am rejecting this response because: this is the same story we have been getting for months now.
I am expecting a solution to resolve this and not repeating the same story line. Bad boy seems oblivious to our issue, and is disregarding the BBB process.

Sincerely,

*** ******
Business Response
Date: 22/12/2022
This issue has been closed. We stand firm with the
resolution. As per our records this is a TBO (To Be Ordered) product. Bad Boy
has placed a special order for this product and the order has already been
placed to the manufacturer. Customer can continue to call the Ancaster store to
get ETA (estimated time arrival) for this product. Thank you.
Initial Complaint
Date:26/11/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a storage bed from bad boy June 9th. We did not receive the bed and have requested a refund and the company will not get back to us. The last communication from them was august 10th to tell me they were escalating the request to a supervisor. I emailed again on the 21st to tell them if I did not get a resolution by the end of the week that I would report this situation to the BBB. They did not email back and we are at the end of the week now. We have also moved as we purchased a new house so the delivery address is now incorrect.
Business Response
Date: 02/12/2022
This
issue is still outstanding. Our team is working on this request to have it
resolved as quickly as possible. Thank you.
Customer Answer
Date: 02/12/2022

Complaint: ********

I am rejecting this response because:

We bought this bed months ago. We cancelled the order before it was delivered. We never received the bed, we want our money back. I don't see why they need to take this amount of time to resolve that. * ******* **** *** ** ***** **** *** ****** *** ******* ***** ********** **** * ******** ******* *** ******* ****** ** **** *** ***** *** *** *** ****** ******* **** ** ****** **** We didn't get the bed, why haven't we been refunded.

Sincerely,

******* ****
Business Response
Date: 23/12/2022
This issue is still outstanding. Our finance department is
investigating this refund request and will provide an update soon. Thank you.
Customer Answer
Date: 06/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:25/11/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a fridge online Feb. 27th 2022. After months of inquiry into when it would receive the item I was told they couldn’t get it. They also were not able to replace it with a suitable item. I was told I would receive a refund within 7-10 days. That was approx. June 2022. I have called, emailed, online chat and each time am told that a refund will be issued after management approval. Nov. 15th I was told the manager approved the refund, it was sent to accounting, and I would see the refund in 2 business days. I called 2 days ago and now they don’t have my transaction# ********** in their system. I was told someone would look into it and return my call in 24-48 hours. This has not occurred. I have been fighting to have my money returned ($499.99) for almost 9 months *** ** ********* **** **** ** **** * ** ****** *** Upon calling again Nov. 25th I was just told it’s moved to accounting and they can’t help me. I just have to wait.
Business Response
Date: 02/12/2022
This
issue is still outstanding. Our team is working on this request to have it
resolved as quickly as possible. Thank you.
Customer Answer
Date: 09/12/2022

Complaint: ********

I am rejecting this response because: I have heard they are working on resolving this issue since April 2022. I was notified a week ago they would credit my credit card and if not possible mail a cheque. I have seen nothing yet.

Sincerely,

******* ****
Business Response
Date: 22/12/2022
This issue is still outstanding. Our finance department is
investigating this refund request and will provide an update soon. Thank you.
Customer Answer
Date: 06/01/2023

Complaint: ********

I am rejecting this response because: this is the same answer I have been told for almost a year. There is no need for this to take so long, a refund can happen in 5 mins.

Sincerely,

******* ****
Business Response
Date: 18/01/2023
This issue is still outstanding. Our finance department is
still investigating this refund request and will provide an update soon. Thank
you.
Customer Answer
Date: 27/01/2023

Complaint: ********

I am rejecting this response because: this matter needs to be settled in a far timely manner than this. It will be a year next month!

Sincerely,

******* ****
Business Response
Date: 10/02/2023
This
issue has been resolved and closed. As per our records the order was cancelled
and the refund was processed. Thank you.
Customer Answer
Date: 16/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:16/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) ******** ** *** ******* ** reclining power chair ($1298) with 2 warranty for 5 years( one gold coverage for wear/tear ($198.88) other for power motor ($65.88) bought on Monday nov 14,2022
2) next day Tuesday nov 15, I was online on badboy website and realized , I was overcharged . The price and total was different from actual receipt. I called the store to rectify this . Their answer to everything was its final sale . Warranty cannot be removed or modified. I said I don’t need 2 warranty just power warranty is fine . They said I have to get gold warranty inorder to get power warranty .
I said take the chair back ( which is not yet delivered, scheduled for thu nov 17,2022. ) and cancel my order . They said it’s final sale non refundable.
*********** **** * **** **** ********* ***** ** ********* *** ***** **** ******* * ** *** ***** **** ****** *** *** **** * ******* * ******* ** ******* * ******* **** ********* ****** **** **** ******* ******* ******* * ****** * ** ******* ** ****** ******* ** *** *** ******* * * **** ** ** ** ******** ** ****** ** **** **** ***** * *** ***** *** ****** *** *** ** ***** *** ******* * Now we are afraid if the chair doesn’t function properly we have lost our money .
I would like BBB HELP to resolve this issue by 1) removing the warranty that I don’t need and refund money back . Approx ($300)
2) if there’s issue with chair it should be fully refundable.
( I do not want exchange ** * ** *** **** ** **** **** *** *** ***** **** ***** ) . **** *** ******** ******** ** ** **** ** ***** **** ***** **** * **** ** * ***** *** **** **** ******** *********** ***** ***** **** * **** ** **** ***** ** ********* ****** * ****** *********** ****** ****** *** ** ******* ** ** ****** *** ** * ***** ******* **** ****** * ***** ****** ** **** ************* ******* **** ******* *** ***** ****** * ***** *** ****** *****
Business Response
Date: 25/11/2022
This issue has been closed and resolved. As per our records
the customer received delivery of their products. The Refund request is denied
as all sales are final. Customer can call the Dundas store to discuss the
matter further if needed. Thank you.
Customer Answer
Date: 02/12/2022

Complaint: 18412591

I am rejecting this response because:
1) warranty - I just need the power warranty ($65) , I am forced to purchase gold warranty for wear and tear ( $198 ) inorder to have power warranty. That’s a lot of money on top of reclining chair bought for $ 1793.15
2) I was forced to accept delivery of chair as there was no option of refund / exchange . * ***** **** ** **** ******* ** ****** ***** ****** ******** ** ****** ***** ******* ** *** **** ********* *
I am still requesting to refund my gold warranty of $198 plus tax to my credit card .

Sincerely,

****** ****
Business Response
Date: 15/12/2022
This issue has been closed. We stand firm with the
resolution. The refund request is denied as all sales are final. As far as we
are concern this claim is closed. Thank you.
Initial Complaint
Date:11/11/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a Washer on Sept. 25rd. 2022. Sales Bill#229397
Was informed that we would receive delivery within 2-3 weeks.
To date we have not received the product.
It has been very difficult to have the store return calls.
We went back to the store early in Nov. since they were not returning calls.
They could not give us a delivery date and refused to cancel the order or refund the deposit of $378.00.
We have been washing our clothese by hand since September so we asked that they cancel the order..
We would like to proceed to purchase a washer from a retailer that could confirm a delivery with product that is in stock, but need Lastman's Bad Boy to cancel the order and refund our deposit. Which they are refusing to do and continue to stall.
**** **** **** ****** ******* ***** *** ****** ** *** ******** *** ****** ** ** *** ***** ****** Need your help please.
Business Response
Date: 18/11/2022
This issue has been closed. The refund request has been
denied as all sales are final. As per our records this is a TBO (To Be Ordered)
product which means it cannot be cancelled. Bad Boy has placed a special order
for this product and the order has already been placed to the manufacturer.
Customer can continue to call the Dundas store to get ETA (estimated time
arrival) for this product. Thank you.
Initial Complaint
Date:17/10/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 5th, 2022: Ordered a mini fridge on-line. Invoice #**********, Order # 1000t621927
June 6th, 2022: 1) Call from Bad Boy representative stating that the item would take more than 6 weeks to arrive. 2) Asked to have the order cancelled. 3) Sent an email to have the order cancelled.
June 7th onward we have called, went to the Hamilton Bod Boy store twice and sent emails with so resolution to the problem.
We wish to have our monies returned to us.
Business Response
Date: 26/10/2022
This
issue has been resolved and closed. As per our records the order was cancelled
and the refund was processed. Thank you.
Customer Answer
Date: 26/10/2022

Complaint: ********

I am rejecting this response because: I just verified our credit card statements from the month of June to now and we did not get a refund for the $451.99 that they charged us.
We are asking that they send us a cheque for the amount stated.

Sincerely,

******* *******
Business Response
Date: 09/11/2022
This issue has been resolved and closed. As per our records
the order was cancelled and the refund was processed (The refund was processed
towards the end of October). Customer should contact the credit card company to
obtain update on the request. Thank you.
Customer Answer
Date: 10/11/2022

Complaint: ********

I am rejecting this response because: I just looked at our credit card and there is no refund from Bad Boy of any kind. Contacting the credit card company with do nothing if there is no reference number. Please ask Bad Boy to provide a reference number for the refund.

Sincerely,

******* *******
Business Response
Date: 24/11/2022
This issue has been resolved and closed. Customer should
contact the credit card company to obtain update on the refund request. The
credit card company will know which refund came from Bad Boy. We have sent a
request to our finance department to provide a copy of the refund transaction
and will be provided to the customer once received. Thank you.
Customer Answer
Date: 01/12/2022

Complaint: ********

I am rejecting this response because: I again verified our credit card. There is not deposit of monies from Bad Boy. This problem has been going on since the month of June. We are asking for the return of our monies.

Sincerely,

******* *******
Business Response
Date: 15/12/2022
This issue is still outstanding. This matter is still being
investigated by our finance department. We will provide update and resolution
as soon as we hear back from the finance department. Thank you.
Customer Answer
Date: 17/12/2022

Complaint: ********

I am rejecting this response because: We do not accept their hesitation. We paid online for the mini-fridge on June 5th. They called and said that the item was not available within 6 weeks so we cancelled the purchase. This was on the 6th of June. We have since called, email and went to the Bad Boy location in Hamilton twice to ask for our monies back. Since contacting the Better Business Bureau, Bod Boy has dragged their feet in paying us back our monies. First they say that the monies was returned at the end of October (it was not) and then that we were to contact our credit card company suggesting that it was the card companies fault. They did NOT provide a reference number as they did not return our monies. This problem has gone on long enough. We are asking for a return of our $451.99. It is really very simple, the order number is: ********** and the invoice number is: **********.

Sincerely,

******* *******
***** ********
Business Response
Date: 13/01/2023
This issue is still outstanding. As mentioned on the
previous response, this matter is still being investigated by our finance
department. We will provide update and resolution as soon as we hear back from
the finance department. Thank you.
Customer Answer
Date: 24/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.
They have paid us back the monies that was owed even thou it took over 9 months to resolve.
Thank you to the BBB for their assistance. Without them this problem would never have been resolved.
Please close this complaint.

Sincerely,

******* *******

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Lastman's Bad Boy is NOT a BBB Accredited Business.