Complaints

This profile includes complaints for Lastman's Bad Boy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lastman's Bad Boy

  500 Fenmar Dr North York, ON M9L 2V5

• 

  Lastman's Bad Boy

  1138 Victoria St N Kitchener, ON N2B 3C9

• 

  Lastman's Bad Boy

  1540 Dundas St Whitby, ON L1N 2K7

• 

  Lastman's Bad Boy

  1970 Dundas St E Mississauga, ON L4X 2W7

• 

  Bad Boy

  6803 Notre Dame St. Ottawa, ON K2G 3K2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear sir,
  Reference is made to the above, my ****** review and their subsequent reply of it,
  
  I would like to register my greatest disappointment and irresponsible behavior of your staff name Kowti.
  
  I visited your store on 20th January 2023. Manager Kowti and salesperson Suzan attended us and we purchase appliances worth over CAD20,520.00 with sale bill no.******, we were promise that everything is available except one item and promised me to get me everything on or before 14th March 2023.( as I had bad experience in past to I told them (KOWTI) to put it on writing that all my stuff will be deliver on time, he insisted and said this is big company and can’t let you down so have faith is us. He also told me that if you want sure delivery you have to pay 50%, which I paid CAD10,260.00 instantly.
  
  On 14th March delivery truck comes and deliver only TV and Laundry tower, which as of now is of no use as i have not cook top or hood, microwave, wall Owen and warmer too cook the food.
  
  I have called more than 20 times to the stores to talk to the manager or sales person, but every time I was told they are with clients and will call you back but all in vain. I also visited the store many times and they always promised that the buyer is not here and she will surely call and confirm the date but all were stories.
  
  I asked the Manager Kowti to put it in writing the exact date of delivery of the appliances and he mailed with sure delivery date 22nd May 2023 but when i called him on 22nd he changed the statement and said it was approximate date.
  
  As of now 24th May 2023 i called again and spoke to the front desk lady called Suganiya and she also couldn't find some one who can reply me but she promised me that she will write to buyer and she has sent me mail confirming that she has asked for the status but no reply yet.
  
  I humbly request BBB to help me out as i have been stuck with the same for almost four months.

  Business Response

  Date: 01/06/2023

  This issue has been closed. As per our records these are TBO
  (To Be Ordered) products. Bad Boy has placed a special order for these products
  and the order has already been placed to the manufacturer. Customer can
  continue to call the Kennedy store to get ETA (estimated time arrival) for these
  products. Thank you.

• Initial Complaint

  Date:19/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on April 26th, 2023 , 1 - Nature - ************* 11' Queen Mattress .
  Order number *******
  Paid cash $1218.24
  Item never let the store ,
  We went back several times to get a REFUND , and they say that ALL SALES are FINAL , We never took position of the item .
  We want all our money returned ( With NO STORE CREDIT )

  Business Response

  Date: 26/05/2023

  This issue is still outstanding. Customer will need to
  contact the Kingston store to resolve. All refund inquiries needs to be made at
  the point of purchase.  Thank you. 

• Initial Complaint

  Date:18/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa and love seat on September 25 2022 online from the Lastmans Barrie Ontario website. The wait time was 4-6 weeks. This is now May 18 2023!. I have yet to receive my purchase. I have called, emailed, left messages and did online chats. I either heard nothing back or the dates were always 2 week increments. I have asked for a refund and was told no refunds. I’m very upset and angry. * **** **** **** *** ******** **** *** I either want what I purchased or I want my money back. How hard is that?

  Business Response

  Date: 26/05/2023

  This issue has been resolved and closed. As per our records
  the customer agreed to go to the Barrie store to reselect. Thank you. 

• Initial Complaint

  Date:17/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received our fridge in October of 2020. We had bought the extended warranty. In August of 2022 our fridge stopped working - we lost $300+ dollars worth of food. We submitted a claim through their online services. A repair guy came out in August and said the reapir was over the $400 that he was authorized to fix. He submitted the quote to Lastmans for approval. After a month of not hearing anything I called multiple times and left messages with no response. My husband called and finally got through to someone and after a few more calls we were told that we would be getting a replacement fridge. We went in the end of September and selected a replacement fridge. We were never told that we could get a loaner fridge in the meantime. It took until April of 2023 for this fridge to arrive. When the fridge arrived we received a call saying that we needed to pay for the fridge before it could be delivered. I told them that it was a warranty claim and was all covered by that so there was no payment needed. She called me back the next day to say that our warranty claim was denied (this is now 8-9 months later) and that they were going to reapir the fridge. Repair guy came out again to requote the work. It has now been a month (after the 9 months that we have already waited) and we still do not have a working fridge. The repair guy called again yesterday and said that they have only approved the $400 fix that will not fix my fridge. The complete repair is $1100.
  
  In the meantime we have lost 10+ months of our warranty as we have not had a workign fridge. We have had to purchase a used fridge as we have not had a workign fridge nor were we offered a loaner fridge. We still do nto have a workign fridge and they are onyl offering to do a half ass repair on our fridge that will not fix the fridge. I NEED ANSWERS IMMEDIATELY!

  Business Response

  Date: 25/05/2023

  This issue has been resolved and closed. As per our records the
  customer was approved for product reselection. Customer can call the Ancaster
  store to finalize the transaction. Thank you.

• Initial Complaint

  Date:15/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a ****** type commercial washing machine on line 02/04/2013. No delivery date was given. Called about the expected delivery and was told about the end of the month. This is not good enough since I’m a senior with mobility challenges. I asked for my money back so can go elsewhere and purchase the machine I want. I was told all sales are final. In my opinion no sale has occurred since there is no exchange of goods. All I want is my money back!
  ****** ******

  Business Response

  Date: 25/05/2023

  This issue has been closed. The refund request has been
  denied as all sales are final. As per our records this is a TBO (To Be Ordered)
  product which means it cannot be cancelled. Bad Boy has placed a special order
  for this product and the order has already been placed to the manufacturer.
  Customer can continue to call our customer service line to get ETA (estimated
  time arrival) for this product. Thank you.

• Initial Complaint

  Date:11/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 21, 2022 I ordered a microwave from Lastman's Bad Boy on line and paid $1,727.94 on my credit card for delivery within two weeks.
  January 13, 2023 I called for an update on my order and was told four more weeks.
  February 15, 2023 I called for an update on my order and spoke to Karen and was told four more weeks.
  March 6, 2023 I called for an update on my order and spoke to Boris who told me he would investigate and get back to me.
  March 15, 2023 because I had not heard back, I call for and update and got Boris again who told me it will be in by the end of April.
  May 11, 2023 I called for an update and spoke to Jasmeet and was advised that if I order a newer model I would get it faster and sent me an email link of a different model that is $1,109.00. When I inquired about the price difference Jasmeet told me it would be at no additional cost to me. I informed Jasmeet that I have already paid a higher price and that Bad Boy would have to issue a credit back on my credit card. Jasmeet advised that they only give in store credits. I have now requested to speak to a manager. I still have no microwave and likely back at square one with an order.

  Business Response

  Date: 19/05/2023

  This issue has been closed. The refund request has been
  denied as all sales are final. As per our records this is a TBO (To Be Ordered)
  product which means it cannot be cancelled. Bad Boy has placed a special order
  for this product and the order has already been placed to the manufacturer.
  Customer can continue to call our customer service line to get ETA (estimated
  time arrival) for this product. In regards to the customer claim about changes
  to the order, no changes have been made to the original order. Thank you.

• Initial Complaint

  Date:09/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a king-size mattress ($3148.00), a set of box springs ($457.76), a metal bed frame ($248.88) from Bad Boy Ancaster on 02/26/2023. I was informed that the order would be delivered within two weeks. I received a phone call 03/07/2023, informing me that the mattress and the box spring had arrived at the distribution center and were ready to be delivered, with the bedframe to follow later. The delivery date was set for 03/09/2023. I received a call 03/09/2023, informing me that the delivery drivers had been unable to find my mattress in the warehouse, and therefore would be just delivering my box springs. The representative informed me that the mattress and the bedframe would follow up shortly but was unable to give me a firm timeline for the next delivery. The box springs were delivered on 03/09/2023. After several weeks of no communication from Bad Boy Ancaster, I reached out to them on the week of March 27 to inquire where my mattress and bedframe were. I was informed that they had arrived and would be delivered the following week, and delivery was scheduled for 04/06/2023. However, when I received my confirmation text on April 4, at 3:23 PM it showed that I was scheduled to receive two box springs and a bedframe, with no mention of a mattress. I reached out to the store by phone and informed them of the mistake. The delivery that had been scheduled for April 6 was then cancelled, and Bad Boy subsequently confirmed that they made a mistake and reissued an invoice for the mattress. A delivery was scheduled for 05/06/2023. On May 6, I received a call from Bad Boy Ancaster, informing me that the delivery drivers had once again failed to locate my mattress in the distribution center, and therefore would not be delivering it to me. I contacted the manager to request a refund and was told that he had to contact head office. I have received no further communication from the store since. It is obvious that they have no intention of fulfilling the contract.

  Business Response

  Date: 19/05/2023

  This issue has been resolved and closed. As per our records
  customer received refund (Customer proceeded with charge back). Thank you.

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tv from them online. The Tv was glitching upon receiving it. Call them within a few days to have it replaced. They refused. Even against their own policy. Then a few days after the return policy they refused. Spoke with my credit card company to have the charge removed. They did. I Dropped the tv to their near store since it didn't work. Due to the fact we were in quarantine times. I left it at the back of the store. Now I see a charge on my credit report. I want it removed

  Business Response

  Date: 18/05/2023

  This issue is still outstanding. We have sent this account
  for investigation as there are no records of the TV being returned. We will
  provide update as soon as we receive update on the investigation. Thank you.

• Initial Complaint

  Date:08/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered & paid $1014.74 for a ********* Dishwasher SKU ****** on March 11 2023. Had phone call March 13 advising early April delivery. (Order #**********).
  E-mailed April 12 regarding delivery-no response.
  E-mailed to cancel and requested refund April 14.-No response.
  Phoned, placed on hold-never answered. Phoned, held for 30 minutes, never answered. Checked my Credit Card-no refund yet-May 8th. Please help! All I need is a refund. Thank you.

  Business Response

  Date: 18/05/2023

  This issue has been closed. The refund request has been
  denied as all sales are final. As per our records this is a TBO (To Be Ordered)
  product which means it cannot be cancelled. Bad Boy has placed a special order
  for this product and the order has already been placed to the manufacturer.
  Customer can continue to call our customer service line to get ETA (estimated
  time arrival) for this product. Thank you.

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a dishwasher breakdown and Bad Boy is "trying to make a decision" on what to do. It's been 3 weeks which I find unacceptable.

  Business Response

  Date: 12/05/2023

  This issue is still outstanding. As per our records the work
  order has been submitted for approval to decide on next step. Customer can
  contact the service agent directly at ****@********.com or by phone to the direct line at ************ to obtain update on the claim. Thank
  you.

  Customer Answer

  Date: 12/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  It's taking to long to make a small decision. Why would you leave a customer in limbo week after week when it will only cost you $800 to fix OR replace the dishwasher. Your "customer service" skills are a complete joke.  
  
  Sincerely,
  
  
  
  ***** ****

  Business Response

  Date: 26/05/2023

  This issue has been resolved and closed. As per our records
  the product has been repaired. Thank you.

  Customer Answer

  Date: 01/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It's true that the repair is complete. The point was that it took a month for them to do it. I will never buy anything from Bad(service) Boy again.
  
  
  
  Sincerely,
  
  
  
  ***** ****