Reviews

This profile includes reviews for Bell TV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bell TV

  300 - 100 Wynford Dr North York, ON M3C 4B4

• 

  Bell TV

  200 Bouchard Dorval, QC H9S 5X5

• 

  Bell TV

  9500 Collinsville Rd Collinsville, IL 62234-1827

• 

  Bell TV

  6506 N Broadway Saint Louis, MO 63147-2701

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  Bell ExpressVu

  PO Box 3017 Station Terminal Vancouver, BC V6B 6L1

Review Details

• Review fromHolly P

  Date: 16/01/2025

  1 star
  I was supposed to get my services back today and and they never reconnected me And I had made some payments on the bill too And I spoke to a number of different agents and I think everybody was giving me a runaround there too And I was wondering if I could have my Reinstated today also?

• Review fromParth S

  Date: 27/10/2024

  1 star
  Tested my patience for 20 days to cancel the order. Customer service / activation 'Improvement' team doesn't know what technicians say. Technicians just mark their jobs as complete while they are not. They ask us to cancel the order as they don't want to ACTUALLY resolve anything.
  The "improvements" team says that copper connection would provide as good speed as fibre ****** ** ***.
  The overall coordination is worst. They don't even brief up their team members with order notes.
  When you call them, the take you on call, ask you to wait for a minute and won't be back till 15-20 minutes. And then they'd just disconnect.
  ***** **** *********** * *** **** ******* ** ** ******* *** *** * **** **** ***** ******* ****** **** ******** **** **** ** ******* ********* THEY JUST DON'T KNOW WHAT THEY ARE DOING
  THEY JUST CANNOT DELIVER!

• Review fromTamara R

  Date: 17/10/2024

  1 star
  I cancelled my satellite tv, and successfully sent the box back. I was notified that my refund would be sent within 45 business days. I followed up 3 separate times, all being reassured to wait longer, that it was sent. March 2024 service was cancelled.....Oct 2024 still no refund.

• Review fromPauline M

  Date: 14/10/2024

  1 star
  I have been waiting for over three weeks to be able to watch TV. Now, they have changed the service date to October the 19th. That will put me at one month without TV. I am so upset. I used to have no problem with **********  I am now wishing that I had gone with ******. I have gone through at least 5 customer service people and was promised a technician today but they ******** switched it to October the 19th. Will the person actually show up with a receiver and get me hooked up. I am extremely discouraged and very upset with Bell Canada. I am totally disappointed. Very saddened about it all as I really need TV right now as it is super lonely without it.

• Review fromT. V.

  Date: 08/10/2024

  1 star

  T. V.

  Date: 08/10/2024

  Had to wait over a month for the installation.
  I was told the technician would call 30-60 minutes before arrival. No one called me!!
  I waited until 12:30 on the installation date to call Bell and see where the technician was and I told he was “on location”. I rushed home from work to find that the technician was NOT “on location”. I called Bell back and was told again that the technician is “on location”. I told them that he wasn’t because I am at the location and he is not here. Bell informed me that he could be at the Bell box.
  Two and a half hours later, still no technician so I called Bell for a third time! This time I was informed that the technician had left the location and had put notes in the system that he had talked to me and that I told him that I did not request the installation.
  No one talked to me and I called Bell 3 times!!! Also, the technician was NEVER in contact with me.
  So now, because of Bell, I have lost wages for the day and still no TV!

  Bell TV

  Date: 17/10/2024

  ***** *****

  
  

  I'm sorry to hear about your experience. 

  
  

  The notes do indicate that this is the second time that a television installation has been cancelled during the installation appointment. I suspect that we are putting the wrong address in the order. 

  
  

  If you would like I would advise to get a new appointment date and confirm the address and put on the order under no circumstances to cancel the installation without speaking to you and give your phone number. 

  
  

  Anthony

  T. V.

  Date: 20/10/2024

  Good afternoon,
  At no time did I ever cancel this installation! I have never been in contact with the tech. I’m not sure who the tech spoke to but it certainly wasn’t me. I have been waiting since I called on Sept 2 to have these services installed. This is unacceptable and the company is not taking responsibility for their lack of customer service.
  I called again on Oct 18 for another installation date.
  The agent took all of my information and then said she was having issues submitting the request.
  She suggested I call back later. I replied that I was tired of calling them and set up a time for the agent to call me back that evening at 8PM. It is now Oct 20 and I still have not received a call back.
  They’re impossible to deal with.
  I have now been in contact with another company because I’m tired of waiting and wondering what is happening.
  The only communication has been when I call them. They have my contact info and do not even attempt to get ahold of me to resolve the issue.

• Review fromJOE V

  Date: 23/09/2024

  1 star
  Was a Bell TV customer for years. Finally I had to cancel the service because they did not offer what I wanted. So far so good. Went with Rogers. Three months later I received a bill for $1,127.74 and this was almost immediately charged to my credit card. No explanation for the charges. Called customer service. This appears to be an off-shore telephone service, manned by people who don't speak English. I did not get anywhere with them. I asked for a call back from a 'case manager'. This is about five days ago and I am still waiting. Meanwhile I receive emails that they tried to call me but that they are unable to reach me. All this while I am sitting here by my phone waiting.
  ** *** ***** **** ** ** ***** ** *** ********* **** **** **** *****

• Review fromJonathan O

  Date: 27/08/2024

  1 star
  I had a phone call of about half an hour with Bell's Loyalty agent Marianne ********* ******** on August 26th around 18h30 which resulted in order ********* to cancel my services.
  I was calling to ask for Internet Fibe service's termination as I was getting hooked up with another Internet provider ** ******* ***** ** ***** **** ******** **** ****** *** **** ******** She offered my a joke of an offer!
  I told her how ridiculous it was to charge me more for the same service their ***** ******* is offering, and who is using Bell's Fiber network from the central to my house! (It's even a Bell's technician that came to do the installation this morning!)!
  *** ***** **** ***** ** *** ** ** **** ** the PUSHING *** *** ***** the agent fed me! To make it short :
   - The competition's connection and reliability isn't as good as Bell's (****** It's the same Fiber network from end to end, the Bell's technician told me he had to move my connection to the BETTER/NEWER Bell's equipment down the street so I would be able to get 10Gbps service in the futureas the ***** modem he installed in my house can manage it already!)
  - The competition's speed isn't the same as Bell's, it won't be as fast as advertised, the speed will drop when VERY MUCH when people in the neighborhood come back from their 9 to 5 as it's a shared connection (****** ****** ****** Read last explanation, it's a dedicated line, not a shared node down the road like Cable service, I ran speed tests: same as advertised!)
  - I won't have as good service with the other company's as with Bell.. ****** * ***** **** ******* ** **** ***** * ***** **** about measurement of speed (Bell's speed is faster than competition's same speed with same technology, offered on the same Network, etc)
  ******** *** **** ********* ** *** *** ******** **** **** *** **** ** ** **** **** ** * ********** **** *** ***** *** *** ****** ** *** **** *** *** ****** **** ***** *** ***** *** ******* ** **** **** ****** ** ******* *** ***********

• Review fromJamil

  Date: 27/08/2024

  1 star

  Jamil

  Date: 27/08/2024

  Fibre optic cable supplying the house broke and won't be fixed for a week and a half. No solutions or alternatives provided or even suggested. Terrible customer service. All they say is that they can't do anything and they're "sorry".

  Bell TV

  Date: 03/09/2024

  Dear ***** *******

  
  

  Effectively, a delay of more than 48 hours is unacceptable for this type of trouble. We strongly suggest to contact our technical support team in order to review the report. 

  
  

  We are sorry for the inconvenience.

  
  

  Sincerely,

  Jamil

  Date: 03/09/2024

  I did contact the technical support team. They said they couldn't do anything because the work required a contractor and they couldn't put a rush on the contractor. I decided to switch to ********* at least for the meantime. I'm hoping/expecting Bell to pay for my ********* connection or reimburse me at least for what I'm going to pay to *********.
  I even offered to control traffic for the Bell employee or to help cut the branches around the post, but he just laughed and said no.

  Jamil

  Date: 06/09/2024

  Bell was supposed to send someone over to fix the issue yesterday. Nobody contacted me, I didn't see anyone come. I had to call Bell again to see what's up. They said someone came but they couldn't do the work. This is totally unacceptable. They knew what needed to be done and they weren't prepared to fix it when they finally showed up a WEEK AND A HALF later. Now it's unknown when they can send someone out again to try to actually fix it. What are these people doing? No updates, no information, no phone calls or emails. I have to call each time to get them to do their job and all they say is sorry and give me bad news and it just keeps getting delayed.

• Review fromJudy M

  Date: 19/08/2024

  1 star
  In May 2022, I had Bell TV install a satellite system for a secondary residence, (trailer in ******** Ontario) and it has been nothing but a nightmare since.
  The first year (2022) the service was used from May until October, with the service being on hold for 6 months since it was a seasonal dwelling. At the end of the first year the equipment remained and was not returned as per the contract agreement.
  In March 2022 I received a bill from Bell TV for over $500 for equipment not returned.
  It took many frustrating phone calls with their customer service before we got that straightened out.
  The service was to be automatically turned on May 1, 2022 which it was not. This resulted in many more frustrating phone conversations until it was sorted out on their end, once again.
  We used the satellite service in May to Nov. 2023 and it was to be put on hold for 6 months.
  In March 2024 I contacted Bell and cancelled the TV satellite service as we had sold our trailer.
  The equipment was returned to Bell via ****** **** on April 5, 2024, for which I have the proof of shipping.
  Once again I received a bill for over $540 for equipment not returned!! Since June 2024, I have spent well over 3 hours of agonizing conversations with customer service disputing this bill.
  Additional, I have received 3 to 5 threatening phones calls each day from customer service telling my I need to pay this bill.
  Early in July 2024 I asked to speak directly to a Manager. After being put on a hold for a long period of time she finally assured me that she would take care of this. It would take until the end of the month to clear the invoice. Yet, I am still receiving numerous phone calls 7 days a week.
  I thought that Bell was in the service of communications. Instead, my experiences with Bell leads me to believe that they have no clue with respect to customer service.
  I am absolutely at my wits end!!!!!
  **** *********

• Review fromYet Fung W

  Date: 17/08/2024

  1 star
  Moving to a new place in 10 days. Contacted Bell to arrange the move and was told that my new address don't have fibre yet and will have to downgrade my plan from 1.5G to 50M. *** **** ** **** because it's a different plan, they want to increase the monthly fee by $5. I promptly cancelled and will look at other providers. Whoever come up with Bell's pricing policy **** **** ** **** ***** ***** ********. Losing existing customers because of inflexible pricing policy is just not good ******** **********