Reviews

This profile includes reviews for Comwave Networks Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comwave Networks Inc

  61 Wildcat Rd North York, ON M3J 2P5

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  Comwave Networks Inc

  P.O. Box 555, RPO Steeles Avenue West North York, ON M3J 0J6

Review Details

• Review fromTheo G

  Date: 18/01/2023

  1 star

  Theo G

  Date: 18/01/2023

  Comwave operates in a bad faith. I signed up for three years for fixed price, but here and there they will change the price, I would have to call customer service after a long argument they would change back to the contract I signed up. A couple of month before my contract expire, I will get email stating the following.
  Dear Valued Customer,
  "We appreciate your loyalty and thank you for your continued business with us. This is a confirmation letter outlining the service(s) you have upgraded with us, effective Jan 17, 2023. Below you will find a summary of your service(s) we provide to you for Gold+ 3 YR - 3 year term" This email is sent at 9:03 PM, I cannot even call them to dispute.....just unbelievable, I am waiting for my contract to end they are adding another 3 years without my consent.

  Comwave Networks Inc

  Date: 09/05/2023

  We have reviewed the customer's case and have taken the liberty to review her account.
  Based on our records, the customer was already assisted by one of our Supervisors on April 14, 2023.
  Per their agreement, the account was cancelled and no Early Cancellation Fees were applied since the customer's contract had expired.
  Should the customer have any further questions, she may feel free to contact us at ###-###-#### Monday to Friday 9 am 9 pm EST.

• Review fromJason S

  Date: 16/01/2023

  1 star

  Jason S

  Date: 16/01/2023

  Signed up to comwave for a 2 year contract and had very poor service internet and phone would drop like crazy. I waited for contract to be over and moved to another internet/phone service. I got a cancellation fee for 16 months left on contract even though it was done for both services. They sign you up for 3 years but tell you that it's a 2 year contract and then they add the 6 months free on top of the 3 year so technically it's a 42 months not 24 months. I also signed up for the TV and got charged monthly for it but never got it.

  Comwave Networks Inc

  Date: 09/05/2023

  We have reviewed the customer's case and have contacted them to provide a resolution regarding their complaint.
  We ?advised the customer that her contract had not expired at the time she canceled the account; thus, the Early Cancellation Fees are valid. The customer was under the impression that her contract was up and she believed this is what she was told by a representative over the phone back in November; however, we went over the recordings and have confirmed this is not the information provided to her.
  In an effort to settle the complaint, we will refund the no usage after cancellation and the restocking fees for a total of $105.00. Payment method was confirmed and the customer agreed to close the file as resolved.

• Review fromRod L

  Date: 13/01/2023

  1 star

  Rod L

  Date: 13/01/2023

  I really don't know where to start, when I originally contacted Comwave for service, I was pleased at the time with the sales rep. Then I got a callback that I couldn't have the services because **** wouldn't release the lines for Comwave to use. The sales rep I was dealing with, bent over backwards with a managers help, and finally got them to release the line so I could get the Internet. Now signed up with them, supposed to get 60 Mbps, but the **** limits the line to 50 Mbps, and when doing a speed test wired to the modem, I am get 44 Mbps. I am paying for 60 Mbps -- fast forward a few months, I always put all my electronics on surge protectors, and my internet modem especially -- I work from home, and my connections speed dropped to 25Mbps. Called up Comwave, they tested the modem remotely and deemed I needed a new one, and they were going to charge me for it, and a restocking fee - they waived that.
  Fast forward a year or two more, my internet service disconnects for no reason, I have low speed, and facing losing money because I can't work with disconnections, I reboot 4 times a day sometimes just to get a connection - Guess what Comwave, we are breaking, I will not and refuse to pay restocking of Equipment, and I will not pay full ECF - your service has gone downhill from initial install, and I keep getting told I have too many devices connected, same devices I had connected when I first got the service.
  We are breaking up, and you can have your stuff back. I am done - I have lost the total of 3 weeks pay because of outages, not happening anymore

  Comwave Networks Inc

  Date: 09/05/2023

  We have received the customer's review and have tried reaching him over the phone several times without success.
  We also sent emails to the customer, requesting him to call us back so that we can reach a conclusion regarding the case. Unfortunately, no response has been received.

• Review fromJess H

  Date: 10/01/2023

  1 star

  Jess H

  Date: 10/01/2023

  Terrible. Daily issues. There has not been a week we have not had to sit for hours on the phone with technical support since we locked into this endless contract two and a half years ago. *** ********* **** **** ********

  Comwave Networks Inc

  Date: 28/04/2023

  We have reviewed the customer’s case and have reached out to her to provide an amicable resolution regarding her complaint.
  We apologize for any inconvenience caused and advise the customer that her contract is due to expire in August 2023. Additionally, we offered a 20% discount on her monthly fee until the end of contract.
  Also, we have applied a credit for $158.20 which will cover 2 months of service.
  We reminded the customer that upon cancellation of her account, a Restocking Fee of $25.00 plus tax will be applied to each device in accordance with our Terms of Service 3.06 (f) and Comwave equipment must be returned within 30 days from cancellation. After the equipment return, we will credit the $140.00 Security Deposit towards the Restocking Fees and will refund the remaining amount of $55.25.

• Review fromPierre L

  Date: 24/11/2022

  1 star

  Pierre L

  Date: 24/11/2022

  89.95 a month nut in reality now over $150 a month be careful not as advertised *** **** *** **** ** *****

  Comwave Networks Inc

  Date: 07/03/2023

  We have reviewed the customer's case that was just sent to us and have taken the liberty to investigate his account.
  Based on our records, the customer spoke to one of our Supervisors in November last year who provided a breakdown of his monthly service fee and in addition, applied a discount towards the monthly price. As such, this matter has been addressed and resolved.
  Should the customer need any further assistance, he may feel free to contact us at ###-###-#### Monday to Friday 9 am - 9 pm and Weekends 10 am - 6 pm EST.

• Review fromThavakumar A

  Date: 09/11/2022

  3 stars

  Thavakumar A

  Date: 09/11/2022

  I upgraded the service and returned the old modem following the directions they provided with ***** **** registered mail a couple of months ago. I got a bill of $95 Non Return Fee for the modem. I called the customer service and was told has to produce the tracking number. Unfortunately I could not find the receipt (tracking number). Not sure ****** **** lost it or the Comwave did not update their system.

  Comwave Networks Inc

  Date: 19/04/2023

  We have gone over the customer's review that was just sent to us and have taken the liberty to review his account.
  Based on our records, the customer spoke to one of our Supervisors in November last year who applied a credit to the customer's account which represents the charge of the non-return fee since the customer said that he had already returned it. As such, this matter has been addressed and resolved.
  Should the customer need any further assistance, he may feel free to contact us at ###-###-#### Monday to Friday 9 am - 9 pm and Weekends 10 am - 6 pm EST.

• Review fromBruce l

  Date: 04/11/2022

  1 star

  Bruce l

  Date: 04/11/2022

  Signed up with Comwave to improve my present internet service. Was first sent the wrong modem. I paid a 31-dollar fee to check my credit score which was not returned. Was finally sent right modem everything good right? Plans were made to install my internet nobody showed up with no phone call. Get this, over 22 phone calls, including emails and text messages. Going to set up install again told me they would call or email me. Could not give me a date to come back? On the phone again to get them to send me labels to send the modems back and cancel the installation that never happened. This was a 45 min performance. The supervisor *** **** *** kept trying to sign me up again. Have a feeling I might be charged for the equipment. ****** ***** **** ******* **** *** ******* ** **** ** *** ******** ** ***** ****** *** ******* 

  Comwave Networks Inc

  Date: 30/01/2023

  We have reviewed the customer's case and would like to address this as follows:
  We have gone through his account records and have confirmed that the customer was assisted by multiple customer service representatives back in November last year. According to our history, our third-party provider did not install the service on the agreed date and a new appointment must have been set. Our team offered the customer a new appointment but the customer refused since he had booked with another company. Therefore, he chose to return our device.
  The customer was advised that the charge of $31.45 represents the shipping fee since our equipment was mailed to his premises upon sign-up and he agreed. Furthermore, our team provided return labels so that the customer did not incur any further charges for returning the Comwave equipment.
  We hereby confirm that the equipment was successfully returned; therefore, his Comwave account is now closed and there are no pending/future charges.

• Review fromTARIG A

  Date: 27/10/2022

  1 star

  TARIG A

  Date: 27/10/2022

  After calling to cancel my telephone service (and after being informed for the second time that no cancellation fees- I have used the service since at least 2014 and thus no cancellation fees are due, I was assured), I receive an email confirming cancellation date of Nov. 15th and $80+ cancellation fee!!.

  Comwave Networks Inc

  Date: 18/01/2023

  We have reviewed the customer's case and have tried to contact him to address his concern. Since no response was received on the phone, we sent him an email to the contact email address provided on file.
  We have gone through the customer's account records and confirmed that his account was cancelled last November and there was no Early Cancellation Fee applied. We also confirmed that the equipment was successfully returned; therefore, his Comwave account is now closed and there are no pending/future charges.
  We hope this clarifies any doubts left after the cancellation.

• Review fromJosie W.

  Date: 21/10/2022

  1 star

  Josie W.

  Date: 21/10/2022

  We signed up for the 3 year term with 6 months free. First issue was they miss lead with the 6 months it's 3 months at beginning and end but fine. Then they offered internet we didn't actually qualify for so what was then installed cost more for slow speed. The service was always splotchy but when it completely went out it took a week for it to be fixed, so no phone, internet or tv. Then a monthly later it went out again and took over 2 weeks to be corrected and I had to call almost daily from my cell during both events. Then when the 3 year term was up we switched companies and were then informed the promotional period is not included in the contract term so there are ECF. Yet when you look up the terms and conditions it says the months are included, see below, we were told 6 months free on a three year term not a trial period, plus how would you have a trial period at the end of 3 years of service.
  " With respect to free trial periods for Subscribers on a contract term, the free period is deemed a bonus period and added to the contract term. For clarity, Subscribers who sign up to a 1-year term and are rewarded with 6 Free Bonus Months; the free months are added on top of the 12-month term for a total of 18 months. Therefore 6 months are free and 12 months are billable.
  6 Months Free Promotion applies to 3-year contracts on eligible plans. The first 3 months will be free and the last 3 months of the contract will be free."
  The company also makes it very difficult to return equipment which then results in even more charges.

  Comwave Networks Inc

  Date: 05/01/2023

  We have reviewed the customer's case and would like to investigate further to better assist her. However, we have not been able to locate an account that matches the information she has shared. Hence, we would appreciate it if the account holder can get in touch with us at ###-###-#### to include this information as part of the account so we can address their concerns.

• Review fromGarry K

  Date: 20/10/2022

  1 star
  Since they took over from **** ******, service not up to mark! Specially if you going to talk someone in customer services! Big 0 on service! Seems like comwave try to cut corners! ****** ** ******* ********* Try first as trail for few weeks on month ********** ***********! Otherwise you are on God mercies