Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rogers Communications has 22 locations, listed below.

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  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

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  Rogers Communications Inc.

  1600 4710 Kingsway Burnaby, BC V5H 4W4

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  Rogers Communications Inc.

  115A 19705 Fraser Hwy Langley, BC V3A 7E9

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  Rogers Communications Inc.

  1316 2929 Barnet Hwy Port Coquitlam, BC V3B 5R5

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  Rogers Communications Inc.

  1110 6551 No 3 Rd Richmond, BC V6Y 2B6

Review Details

• Review fromLisa L

  Date: 09/06/2025

  1 star
  I have had my identity compromised and fraud for over 5 years moved because lost money by accessing my bank accounts, I download apps and end up with huge bill I didn’t do, went everywhere for help and got none …. I have brand new ****** not even 5 months old through ROGERS and have **** internet ….. I have had so many problems resetting passwords losing money and many more I called ***** did diagnostics on my phone nothing at all wrong except she said to call my phone carrier as there was many issues that could be causing it …. Called and nothing they disconnected 3 times and never called back ****** ** *** ** *** ***** ********* ** ******* ******* *********** ***** *** ****. Called **** as the merged cannot connect to my wifi the passcode has been changed the tv and internet does very strange things .. I know it sounds nuts but it’s getting ridiculous, **** actually blamed me for having a home business and he said well it takes I minute to connect with the button on the modem like WOW ! So I should follow everyone of my guests all around my 3 level town house
  ****** * ***** ******* *** ******* **** * **** **** **** **** ******* ***** **

• Review fromJana J

  Date: 05/06/2025

  1 star
  Door to door sales guy convinced us to switch from *****. Offered a full package of internet, tv, & mobility. TV package was terrible and glitchy, so they had to come back out to fix it. That took a couple weeks, so no TV for 2 weeks . We only got 1 SIM card sent to us. We waited for 2nd one. Was supposed to be 2 cell phones - *** *** ** *** *** *** ** *******. Back and forth with the sales guy for several weeks. Finally went to the Roger’s store and we were told that we do not qualify for 2 cell phones. No explanation. Yet that was the package we agreed to. Tried to cancel all of it but it’s now been more than 30 days so they would charge us $600 cancellation fee. **** *** ** **** Horrendous service.

• Review fromAmanda S

  Date: 23/05/2025

  1 star
  Had another terrible experience with Roger’s. I have been paying for the device protection plan for nearly two years. We went to use it and the repair shop could not find our warranty.
  I attempted to call Roger’s and after 30 minutes on hold I gave up and reached out to my contact at the office of the president. He **** ****** refused to help me and told me to call in again!
  I called in again and during the 1 hour wait to get through to someone, I reviewed my account and discovered that when the phone was upgraded, they did not switch the coverage to the new phone. After the call was finally answered, I told the guy that I found their error and he proceeded to fix it. He then told me I have to wait up to 72 business hours for a call from that company to tell me I can now use the plan I have been paying for for almost two years!!
  When asked for compensation for all the wasted time and their error, I was told no! So I have paid for protection on a phone that was returned to Roger’s 20 months ago at 21.99 a month plus tax and no compensation at all. If the phone was not usable I would be without a phone for days considering it is Friday and 71 business hours is Wednesday. Not acceptable at all!

• Review fromNiroshian B

  Date: 22/05/2025

  1 star
  ** * ***** **** *** ******** * ** * ****** * *** ***** ********* ************** ******** ********* ** **** ******** ******** ** *********** decided to cancel *** unsed mobile phone line in January 2025 and has yet to get the line cancelled. We called the customer service line and spoke to an agent in January on the phone line because using the phone line would simplify the process. ************** ** *********** **** *** ***** ******* ** *** ** *** ****** *** ********* **** **** ****** ********** **** ** * *** ** *** ** * ********** ** *** ****** I kindly explained to the agent that we wished to cancel the phone line and he informed us that as per their company policy we must go into a Fido store to have the line cancelled. I explained that ** *********** *** ****** *** unable to go in person to the fido store. The agent refused any further action until we visited the fido store in person to verify ** ************ intent. On May 17th 2025, ** *********** was finally able to go into the store to verify "*** identity". They never looked at *** ID during my visit, **** **** **** ***** It took them 2 hours to inform me there was now a bill of $300 from January to May for an unused phone line that we must pay to cancel the line. I refused to pay for their failure to cancel the phone line when originally requested. Fido failed to cancel or pause the phone line when originally requested in January and expects the consumer to pay for an unused service. They refused accomodation for the mobility issues and failed to work with me, *** **********. I only made requests well within their power such as calling me back when convenient. I could've come in alone in January if I was made aware ** *********** was unnecessary for the verification. Their agent failed to pause or cancel the service and they expect us to pay for it. Now we are getting ********* with phone calls asking for a balance we should not owe. Fido needs to revise their policies ** ********** ******* *******

• Review fromPaul A

  Date: 20/05/2025

  1 star
  The level of inconsistency among customer service agents and managers is astounding. Three different managers provided three different policy and were about the same issue. No one accepts responsibility *** ********** *********, every issue is elevated to a level where no one calls you back or responds to your concern. Rogers was never like this in the past. ********* **** *** ** ** **** ********

• Review fromRaymond G.

  Date: 20/05/2025

  1 star
  ****** ** *** *** **** ******** **** *** **** ********* ******* for the first two months. They didn't even give me internet and still build me a complaint but nothing has happened. So I stopped paying because they violated the terms of their contract and they're still billing me to this day. ** *** *** *****

• Review fromDerek W

  Date: 17/05/2025

  1 star
  I have been with Rogers for over 15 years both television & internet, as well as cellular phones. In the past two years they have taken money for issues on their ends and well as frequently ******** me after not making payments while issues are being handled. They provide truly terrible customer service, from representatives not knowing policies and procedures, to managers not actually being able to solve problems or answer questions. They take absurd amounts of money **** ********* yearly and provide worse service and take no accountability.

• Review fromEvan D

  Date: 16/05/2025

  1 star
  No real problems with business during usage. After cancelling account, I was double charged for equipment. I have contacted them 5 times and each time was told that the issue was on Rogers' end, and that it would be fixed. I have now been referred to a collection agency by said company. They cannot ever fix the problem.

• Review fromRami A

  Date: 14/05/2025

  1 star
  ********* * ***** ****** ********** **** ******* ******
  When you first sign the deal, everything sounds great — they tell you it’s just $200 all in, and it seems simple and fair. But then out of nowhere, you receive a 12-page invoice full of numbers, calculations, and confusing charges — and suddenly the amount is $245.
  Then comes a second invoice, right after signing the contract, and it's $567.
  How is that even possible?
  To make things worse, the service keeps getting worse every day. It’s frustrating, disappointing, and I’m honestly tired of paying all this money for something that keeps going downhill.

• Review fromEva P

  Date: 13/05/2025

  1 star
  ** * *** **** ** ***** **** ***** * ***** ***** I have been their customer for over 20 years and last 5 have been working in Yukon, away from my home province Ontario.
  Recently, I made 3 calls to overseas using wifi connection yet have been charged long distance.
  The problem is that in Northern Yukon there are no Rogers towers therefore I can’t use my regular cellphone connection as I would anywhere else. There is NO cellphone connection, period.
  I have been slammed with $161 for the long distance charges and was told that my wifi connection dropped therefore I connected to another service provider. Interesting enough is that I have never was able to use another service provider’s cellphone tower to make one single call.
  * ** ****** ****** **** ** * ***** **** ** ******** The most upsetting thing is that they won’t consider any other options to settle this issue but me paying that bill.
  I wish we had more cellphone providers to choose from in Canada.