Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rogers Communications has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

• 

  Rogers Communications Inc.

  2695 Guildford Town Centre Surrey, BC V3R 7C1

• 

  Rogers Communications Inc.

  14A 650 W 41 Ave Vancouver, BC V5Z 2M9

• 

  Rogers Communications Inc.

  939 2002 Park Royal S West Vancouver, BC V7T 2W4

• 

  Fido

  1200 St.Laurent Blvd., Unit 541 Ottawa, ON K1K 3B8

Review Details

• Review fromCale T

  Date: 20/07/2022

  1 star
  Very poor customer service! Employees that do not know vital information. Example one employee told me that I could enter into a payment plan to pay a bill. After receiving notice that it had not taken effect I called back and was told they do not do payment plans.
  
  Very disappointed with rogers and will never ever be a customer of theirs again. **************************************

• Review fromDerek C

  Date: 20/07/2022

  1 star
  The ol' bait n switch! Day 1: I signup for a mobile plan. I await my sim card before porting my number to the account. Day 3: I receive my sim but sales rep tells me my plan doesn't exist and need to have another more expensive plan. I tell them to hold as i look into it. Day 5: I decide to just go with the more expensive plan and speak to another rep to have my number ported. They tell me that "new" plan also doesn't exist and offer me once again a more expensive plan. Day 6: Cancelled my account with Rogers.. I called into Rogers to get a manager on the phone.. Im told managers aren't available but again offered things i dont want. Read into that however you want but thats classic bait and switch. very uncool rogers!

• Review fromBrittany B

  Date: 20/07/2022

  1 star
  I signed up with Fido a few months ago because I was offered a great deal, including a 100$ credit to be applied within the first 2 bills. Then while the salesperson registered me there was a problem with me being able to do it online, so he offered me a 50$ credit for that as well. Neither was applied. I waited a few months, still nothing. I called this morning and was told that I should have requested proof of these promises, because otherwise they don't apply. They don't see it in the notes, they don't believe me. Ergo, not only is the customer wrong, they're lying. Abhorrent customer service. So I said I wanted to speak to a manager... no such manager is available to speak with so I need to call back later...
  So I call back, tell another kind young woman what's happened. She agreed that the 100$ credit was a sale offer they had in place and the person just forgot to note it and she'd get her "back end" team to fix it, waited a half an hour on phone, they were rude to her apparently so she said she told her manager. Her manager said this is crazy, put her through to loyalty, they'll help. Loyalty or retention, they went with the first person saying if I didn't have proof, it didn't apply. Ridiculous hour and a half of my day. I've been insulted, accused of lying and cheated. I have zero faith in this very very ***** company.

• Review fromCatharine W

  Date: 19/07/2022

  1 star
  Since the total black out with Rogers that caused all of Canada to be down I still do not have TV. I have called Rogers seven times and had a technician out. I have a cable box and Rogers now says that there is a very weak signal coming into my cable box. They are sending out another technician tomorrow night. I have been with Rogers for over thirty years and always pay their bill immediately. I am very disappointed with their recent service. Hoping that the technician can resolve my cable problem.

• Review fromAneta S

  Date: 16/07/2022

  1 star
  ********** Rogers insisted to swap a modern as they updated their systems and charged twice for the same month via two accounts plus the cost of the modern they claim was not returned. Yet, I did not ask for this swap. Internet, when finally working, is ok but nothing special. Customer service not empowered to assist and most managers ***********. The strategy is to make you wait long enough on the phone so you eventually disconnect, some wait times were over four hours - very disappointing and still no resolution.