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Business Profile

Utility Billing

Wyse Meter Solutions Inc

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BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Wyse Meter Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wyse Meter Solutions Inc has 4 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 43 Customer Reviews

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    Review Details

    • Connor G

      Date: 22/10/2024

      **** ******** ** ********** *********** *** *********** ****** ** ***** ***** **** **** *******. When I filled out all my paperwork before moving into my new apartment in Kitchener Ontario, it included a sign up form for WyseMeter solutions. In the form I provided everything necessary, including direct deposit information. I know that Wyse received my information because they sent me a confirmation email letting me know that they would send me a link over the next few days with instructions on how to create an account where I can sign in to check my bills. That email never came... months went by, and I figured they were just taking money via direct deposits, although I started to get worried that I was not receiving any information about my bills. Finally Wyse reached out to my apartment management, to notify me that if my bills were not paid they would shut off my utilities. This was the first time I had any communication with Wyse. I hastily tried to sign in on their website to pay the bill, but realized I could not, as they never sent me the link to create an account. To avoid my utilities being shut off, I paid the bill in full (including interest and penalties I had accumulated over months). To Wyse's credit, they reimbursed me for the interest and late payment fees (since they acknowledged that they had never sent me any communication about my bill, or the link to set up my account).
      Fast forward a couple of months, I check in on my account to see some billing information. I come to find out that my autopay has been set in such a manner, that every bill contains a "late fee" with interest. What kind of ************ is that? How can they justify setting their client's autopay so that they will be late to the payment everytime?
      I tried contacting WYSE and I guess this issue happened to a lot of other customers because they have an automated message saying they are aware of the issue and will be issuing refunds. This level of ************ is obsured.

    • Lorraine S

      Date: 02/10/2024

      This company has the worst customer service I have ever encountered. They didn't send us an invoice form January to June, Now they haven't sent us an invoice form June till October. I send emails and they reply that the will be in touch in two days but the never do contact us. I have waited for up to an hour for them to answer the phone. If I could I would leave this company. Rediculousl

    • Dillon V

      Date: 01/10/2024

      Horrible… I’ve lived in a place for a week randomly wake up to the power being off okay that’s fine I’ll solve the problem… nope call sit on hold for 2 hours supposedly send someone out miss a call while I’m grocery shopping and say ohh reschedule when why are you calling me in the first place have no reason to see or talk to me to turn power back on…. Sit on hold for 2 hours say they’re sending someone out still no one 10 hours later I have food going bad, phones going to die, have to work tomorrow and can’t if I don’t have power, literally sitting in the dark can’t cook food can’t charge my phone can’t call to get the power back on. Like honestly ******* *** ****** with these people I can clearly see what I’m to expect from them

    • Vikas M

      Date: 28/09/2024

      So stressed because of this company's services and over charges. Charging wrongfully for about $200 per month for 2 bedroom apartment. We are out of money because this is going beyond our budget. O really need a authorised person to contact and look for these insane water bills.

    • Mandeep A

      Date: 04/09/2024

      40$ service charge for 40$ consumption is ridiculous. ******* ****** *** *** tenets are not given any other options from choose from.

    • Leslie D

      Date: 16/08/2024

      Sunday, Apr 7th, 2024 – I submitted a form on the Wyse Meter Solutions website to have the hydro shut off on Apr 30th, 2024.
      Since then, I have been in contact with Wyse Meter Solutions customer service representatives on Thursday, May 30th, Monday, Jun 3rd, Tuesday, Jun 4th, Wednesday, Jun 5th, Thursday, Jun 13th, Wednesday, Jul 3rd, Monday, Aug 12th, and Friday, Aug 16th, 8 times to find out where my money is. I was told it was mailed on July 16th and I should have it by Aug 16th. Here it is Aug 16th I still do not have my money.
      Why is there such a problem with getting a deposit back from Wyse Meter Solutions? It has now been 3.5 months since I was no longer in the apartment associated with them. Definitely very poor business management and for that I should at least get interest on the money they have had for 19 months. Very unacceptable.

    • Luisana R

      Date: 25/07/2024

      I have never had an issue with Wyse, until I accidentally sent a payment that was meant to go to another bill. When I realized what I had done, I called and they told me it would be 10 days until they process it and do a refund. I waited 10 business days and since I hadn't received anything (via e-transfer or cheque) I called again. They hadn't processed anything. The girl said she would let me know in the afternoon the same day what the outcome would be and never heard back. A month later I received an email saying they were going to send a cheque, I replied saying that it'd be better if they e-transfer it. They said they would do it shortly and they didn't. Now they're saying they refund will happen in "a week or two max". It is a simple refund, I don't understand why it's been taking so long and why they keep going back and forth throwing the word "shortly" and taking almost two months for a refund. If I take two months to pay my bills, I would have been sent to collections or they would have cut my power. I'm beyond frustrated. I just want my money back.

    • james h

      Date: 11/07/2024

      on april 13 sent customer service an email about why i have not recd a bill since jan 4, my email was ignored.on april 22nd i call wyse meter and was told my account was closed cause someone else at ******** submitted paperwork for a new resident at my unit, i told them but i never moved and nobody called to confirm if i stll lived here or not. i never asked for my account to be closed as i never moved so instead they keep sending my money back to me without an explanation. i was then told a new account would be created and all fees would be waved and then i got the new bill and it was in someones elses address and not mine so had to call again and talked to habid (supervisor) and he said he would fix it and give credit and wave fees. he **** to me and charged me $500 with a set up fee and no credit. in the end both wyse meter and ******** say its my fault. The people at wyse meter just ************ i will be talking to my MP about this, as people dont need to be treated like this in anyway. ******* *** *** ***** ** **** ******customer service 0% thanks wyse *** ******* **** ** **** *** ********* ** ****

    • Adam O

      Date: 18/06/2024

      ***** ******* **** **** ***** ***** They will send you a bill, and within 4 days they’ll charge you exorbitant fees and penalties for “not paying on time.”
      ** ***** ******* **** ***** They will tack on all sorts of penalties and associated fees, and they’re not transparent.
      Good luck getting through to customer service or management if you have an issue with your billing. They take 3 business days to get back to you, if you’re lucky.
      ** ****** ** **** *** ***** ** **** ******* ****** ******* ** * ***** **** **** * ****** * ******

    • Lena K

      Date: 23/03/2024

      This company entered the wrong unit number and was charging me for someone else's energy for 3 months until that person moved out and they closed my account. I notified them of the error when I finally figured out what happened.
      It's been almost a month now since I contacted them. I have still not received a refund for the wrongly charged amounts ($280) or been provided with the bills for my actual energy usage for the last 8 months. This had been a highly stressful situation for me.

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