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Business Profile

Utility Billing

Wyse Meter Solutions Inc

Headquarters

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BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Wyse Meter Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wyse Meter Solutions Inc has 4 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 43 Customer Reviews

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    Review Details

    • Thia L

      Date: 15/03/2024

      This WASTE water utilities keep ********* me and asking me to pay them for the whole month of December 2023, when we have moved on December 4 in vacant the apartment from that day,” Just came back to clean the apartment on dec 15 and left after ) I have given this Wyse water utilities a note for a medical emergency cancellation of their service very early on. We been calling and calling . We’ve been put on hold for hours in hours without them picking up the phone. This people that runs this company is very sloppy and all they want is they keep trying to get money out of my bank account. I blocked them from my bank account and now they’re ********* me and emailing me stating that I owe them for the whole month of December. I HAVE PAID THIS WYSE WATER THE WHOLE 1 and 1/2 month of their service, but still they want money. * ** ******** **** ******* ****** ****** *********** **** ******** They are also sending me bills that are not even my name, what a shame about this company. * **** *** **** ******* **** * *** ******** **** ***** ** **** ******* * *******, I even have a good record from the building, But this company is so *****, their water runs very slow and they dont fix it right away.

    • Adam B

      Date: 26/02/2024

      This company changed my account number without telling me. Then just stopped sending my bill. I can't register the new account number because there is a dash in it now. I have to pay by credit card and there is a fee for that now.

    • Wesley D

      Date: 07/02/2024

      Had technical issues, so couldn't bill in a particular month. Then charged twice following month with no warning. Was on Automatic billing, and wasn't aware, then was caught with insufficient funds as a result. Obviously they would do nothing about the $50 IF fee I recieved.
      Additionally, their automatic payment date changes month to month, so very difficult to plan for.

    • Sabrina C

      Date: 20/12/2023

      This is absolutely the worst utility company going. I have called in regards to my credit on my account that did NOT come over with the new billing system, and I cannot get through I tried calling several times.

    • Kamy P

      Date: 13/12/2023

      Terrible Customer service, Tried to talk to customer service rep on the phone, Cant get through. Waited almost an hour 3 times on the phone. I needed t download my bills for year end. Both portals new and old dont work.

    • Michelle M

      Date: 11/12/2023

      ** * *** *** **** ** **** * ****** * ***** **** * ***** what company sends a collection agency after a past tenant of a building in 2017 almost 7 years later. The collections agency said they called and that is a *** I have had this cell phone for 25 years same number never got a call from no one from Wyse Meter or collections. WHAT a JOKE. Who does business like that I am so ******* because now they can affect my credit rating from their *** business practices.

    • Mark P

      Date: 08/12/2023

      Since the web site update it has not been easy to log into my account to be able to make a payment. They said they sent number to help set up the new account to the billing email but no email was received. Have been trying to contact customer support thru email and phone and have not been able to get in contact with anyone and now they are going to try and charge me late fees for their mistake

    • Alex M

      Date: 16/11/2023

      ********** ****** Wyse has so many ways in which they will take money from you it should really be against the law, from reconnection charges being over $400 to overage charges being over half of the total bill it's ridiculous that the government lets these companies set up monopolies and then lets them get away with it. I will be contacting the Ontario Energy Board. ** * ***** **** **** * ****** * ****** ******

    • Emin G

      Date: 09/11/2023

      Emin G

      Date: 09/11/2023

      Wyse asked me to close my account when I’m moving out, so I send a form and get a confirmation. 2 months later I’m receiving an email says I need to pay for one more month even though I finished my move out.
      When I called they said that leasing company can change everything and they will go after my credit score if I don’t pay that amount. I never see that **** ** ***** before.
      *** ** ** ***** ** **** ******* ** *** ****** ********* **** **** ** ********** ** ******

      Wyse Meter Solutions Inc

      Date: 15/11/2023

      We are sorry for any confusion caused by the customer's final billing. Customers are responsible for their utilities based on their lease agreement with the building they reside in. We will accept customer requests to close their accounts but should the building provide documentation that shows the customer is responsible beyond the move out date the customer submitted, we are obligated to continue billing until that date. If there is a dispute between the customer and their property manager, we will abide by whatever the resolution is between the two parties. Our Customer Support team has explained this to the customer and if we do receive updated documentation that shows this customer did move out earlier than their lease documentation states, we will update the billing accordingly.

    • Van H

      Date: 19/10/2023

      ********* ******
      My experience over the last 3 months with wise utility.
      Monthly service fees (recurring) are 3x greater than the actual cost of services used. (Hydro water & sewer)
      Oakville, Ontario
      New home 2200sqft (unoccupied)
      September invoice 2023
      $45 for service fees
      $15 for services used (Hydro water sewer)
      Wyse Utility Current Utility Charges - September 2023
      Service Type. Rate. Billed Usage. Charges.
      Electricity. 0.08700. 137.44 kWh. $11.96
      Delivery $30.24
      Regulatory Charges. $0.99
      Water. 0.00504. 10.00 Gal. $0.05
      Sewer. 0.00580. 10.00 Gal. $0.06
      Water Base Charge. $0.74
      Sewer Base. $0.84
      Water Utility Service Fee. $13.00
      HST $7.30
      Total $60.13

    Wyse Meter Solutions Inc is BBB Accredited.

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