Reviews

This profile includes reviews for Wyse Meter Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wyse Meter Solutions Inc has 4 locations, listed below.

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  Wyse Meter Solutions Inc

  PO Box 418 RPO Steeles West North York,, ON M3J 0J3

  
• 

  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  
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  Wyse Meter Solutions

  Vancouver, BC V7Y 1C6

  
• 

  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  

Review Details

• Review fromRobin Marylou K

  Date: 03/08/2023

  5 stars
  -Very confusing paper s sent to apartment building mailbox
  -Also papers sent to collection agency duplicated using customers first and last name.

• Review fromSandra H

  Date: 18/07/2023

  1 star
  Terrible company to deal with. The apartment building we were moving into uses Wyse for new tenants who are now paying for their hydro. We had to put a $130.00 deposit up front and were told it would be refunded when we moved out.
  We moved out the end of March and are still waiting for our refund. The final bill was deducted from it, leaving a balance of $74.00. After numerous e mails, I was finally told the cheque had been mailed on May 4th. We did not receive it and notified them. Their reply was that if I wanted another cheque sent it would cost me $15 to reprint it. I replied that I didn’t think this was legal or ethical. Their response was if I wanted any money back it would cost me $15.00. Rather than let them keep everything, I said just send me the balance, I’m still waiting for it. Maybe they’ll keep deducting $15 for every ‘lost’ cheque until there’s nothing left. The amount is negligible but the way this company does business is outrageous.

• Review fromNikkita F

  Date: 29/06/2023

  1 star
  **** ******* **** ****** You guys came and cut of our power for 1 month past due bill. Then on top of all of this nonsense, you refuse to send anyone to restore our power after paying you. This **** about having to wait up to 48 hours to restore power ** ******** ********. It did not take you 48 hours to turn off my power, so why should I wait that long. You guys have no respect for anyone, ** ****** *** ******* ******** *** ***** ******** you guys let all the food in our fridge and freeze spoil, ********* *** *******. You guys are quick to collect money, but not turn on power. *** **** ** ** ******* ***** *** *** *** ***** ** *** **** **** *** **** *** *** *** **** ********* ** *** ** ******** ***** No one asked for your services, our building switch providers and had no choice but to go with you guys. * ***** *** ********* **** ******** ** * ******** ******** ****** *** ************* **** ******* **. **** HORRIBLE CUSTOMER SERVICE!!!!!

• Review fromAmber H

  Date: 19/06/2023

  1 star
  ********** ********* ********* ******** ***** **** ** ** **** *****. they know i cancelled my account 5 monthes ago but still charge me monthly bills after telling me they would disable my pre-authorized payments and reimburse me. after several emails and phone calls they put me on hold for an hour and then hang up. * **** ** **** *** ****** * **** **** ** ********* **** **** **** ****** *** *** *****

• Review fromBrent P

  Date: 14/06/2023

  1 star
  ********** ********* Terrible customer service; ***** tells me they don't service my home, yet I pay a monthly bill? ********* ******

• Review fromDavid B

  Date: 23/05/2023

  1 star
  ******* ******** Disconnected my hydro a day before the long weekend. Paid the bill and was told to call and let them know I'll be home. Got a call back saying there no confirmation number for payment. It's on file and in email. Was told they can't hook it back up. Its now Tuesday after the long weekend and now all of a sudden they see it then hung up on me because I asked what's going to happen to these employees that told us no and all the food that was thrown out. **** ******* *** *******

• Review fromJody A

  Date: 18/05/2023

  1 star
  * ** * ****** ****** ******* **** **** ** ******* * **** **** *** **** ** *** ***** *** ** ****** ***** After arriving back home from work and picking up my daughter from school today I was surprised to see that my power was disconnected and most of the contents in my refrigerator and freezer has gone bad now after we just did our big grocery shop lastnight.
  I called wyse meter solutions immediately and they told me that I was short on my last bill by $4.37 and for that reason they cut my power off without notice . They said they are very sorry and there was nothing they could do about it. And that if I wanted my power hooked back up again, that I would have to pay them a re connection fee of almost $300. So I used my cc and paid them the outstanding $4.37 and the new $300 service re connection fee and they said they were going to hook it back up by 7pm. It's now 930pm and my food is toast and my phones about to die and I have to get up for work and to drop my kiddo off at school in the morning. This is totally unacceptable *** ***** ******* ***** *** ***** ******** **** **** *** ******** ** *** ***** ****** ** ***** ******** **** ****** **** I'm not sure how to go about this but I'm certainly pretty upset and disappointed in they're customer service * ******** ********* **** ******* ** ****** ***** This is madness.
  And to follow up it is now the next day and my power still hasn't been hooked back up. Just unreal the way they treat people.

• Review fromJessica R

  Date: 17/05/2023

  1 star
  These guys didn’t give proper notice, we have made recent payment on file and yet they disconnected us in a heat wave, fully risking our health, and now stuck with a fee as big as our bill. We’ve had no notices/calls other than an already disconnected package hanging on our apartment door. ******** *** ************ ******** ****** ****** 

• Review fromJenifer G

  Date: 17/04/2023

  1 star
  We moved out of our apartment in December of 2022. Upon giving our notice to the building management in November, they sent over the cancellation forms with our forwarding address.
  Fast forward to February 2023, and we’re still being charged for utilities. Luckily, our bank took notice and cancelled the payment. We called Wyse customer service line, where they informed us that there’s a bunch of late fees associated with our last bill as it was mailed to us. When all other bills previous were email and our online account was cancelled and we were locked out.
  However, they mailed it to our old apartment and claimed they never got the cancellation forms with our forwarding address. We spoke with our building manager who provided proof of the fax and emails. Our old building manager also tried to talk to the customer service as did we with no resolve.
  The last time we spoke to their customer service. They took down our information and told us they would look into it and call us back. It is now been two months and we just got a notification from a third-party collections agency.
  **** ** ****** *********** **** ******* ****** ** *************** 

• Review fromClaudio T

  Date: 17/03/2023

  1 star
  This review will not help the company’s reputation. Took occupancy of a new build condo in August 2022 and it was vacant until January 1, 2023 when the unit was leased for the first time. Up until then billing was as expected until the final bill pre leasing when suddenly thermal charges climbed exponentially. I did contact them promptly and as they could not figure out what happened end, they opened a ticket for an investigation. From there things went south with a process that I was assured would take 7-10 business days stretching well beyond that to the point that I was advised I should pay it to avoid the account going into collections. I was assured that the case was open and they would get back to me. As can be surmised, all I got was crickets and as a result I decided to register a complaint with the Ontario Energy Board. I submitted all information and was again assured that Wyse will need to reply. Well they did but what I got was “ Your Wyse account has been closed as of 01/01/23. There is no balance due. We have also confirmed any usage that occurs in a unit while vacant is the responsibility of the owner. Due to this, no adjustments will be made to your Wyse account”. Hardly an explanation of what occurred. The OEB has also gone silent and I am left with having paid for a bill where the meter reading was suspect, the provider did no investigation and in fact could not even explain why some meter readings are estimates!
  I am currently reviewing if I can change provider as Wyse has shown itself to be untrustworthy and the OEB spineless