Reviews

This profile includes reviews for Axis Auto Finance Services Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Axis Auto Finance Services Corp

  2265 Upper Middle Road E Oakville, ON L6H 0G5

• 

  Axis Auto Finance Services Corp

  55 Standish Crt 7th Fl Mississauga, ON L5R 4B2

Review Details

• Review fromS. C.

  Date: 11/04/2023

  1 star

  S. C.

  Date: 11/04/2023

  since this company took over for ***** auto finance they have not reported 1 of my payments to the credit bureau. This wa ssuppost to be a credit building for me and without the reports it has done nothing. So thankful i have now traded in that vehicle and the loan is being paid out and i will not be dealing with this company anymore. Even when asked about it received a response saying someone would look into it and no response back since. Horrible customer service

  Axis Auto Finance Services Corp

  Date: 05/07/2023

  Hello ****** **********, contrary to your comments, our Customer Service Manager has responded to all your inquiries. We have advised you that **** ** ****** continues to work with ***** **** Finance in an attempt to resolve the reporting issues you mentioned. We will notify you once we have received the requisite information from ***** via *******. We appreciate your patience regarding this matter.

  S. C.

  Date: 06/07/2023

  They have only responded if i initiate the inquiry, they have **** customer service. I was told it should be shown on my teport by end of june that the loan is cleared off.. and its still showing i have 2 loans with them both with different amounts and different last payment dates..how is one to build creidt when reports are never made unless u tell them they havent been made. Just want others to beware of there services and the way they report your payments especially if they are trying to build credit like i am.

  Axis Auto Finance Services Corp

  Date: 07/07/2023

  Hello ****** *********** as we mentioned previously, we will continue to work with ***** **** ********to ensure that the credit bureau reporting issues get resolved as soon as possible. Unfortunately, we’re unable to resolve this issue until we have received the requested information from ***** **** ******** We will advise you as soon as the issue is resolved and we appreciate your patience regarding this matter.

• Review fromJasvinder S

  Date: 04/04/2023

  5 stars

  Jasvinder S

  Date: 04/04/2023

  Spoken to Roxanne and she is great. She guided me through every step of the way to get my vehicle financed with no issues.

  Axis Auto Finance Services Corp

  Date: 28/06/2023

  Thank you *********. We appreciate the 5 star review, and value your continued business.

• Review fromOscar G

  Date: 31/03/2023

  5 stars

  Oscar G

  Date: 31/03/2023

  The agent was polite and helpful thank you have a great day best regards ***** *********

  Axis Auto Finance Services Corp

  Date: 27/06/2023

  Thank you *****. We appreciate the 5 star review, and value your continued business.

• Review fromSteven H

  Date: 31/03/2023

  5 stars
  As a new customer at Axis, I must say that I was very impressed with Ash, my Welcome call agent. His professionalism was evident and I felt assured that I made a good choice.

• Review fromLucie d

  Date: 21/03/2023

  5 stars

  Lucie d

  Date: 21/03/2023

  Roxanne helped with everything. All questions asked she helped with ease. Best out here !

  Axis Auto Finance Services Corp

  Date: 26/06/2023

  Thank you *****. We appreciate the 5 star review, and value your continued business.

• Review fromPaul W

  Date: 17/02/2023

  5 stars

  Paul W

  Date: 17/02/2023

  Roxanne provided Great customer service, was very efficient, knowledgeable and friendly
  Thanks for your help!

  Axis Auto Finance Services Corp

  Date: 30/05/2023

  Thank you **** We appreciate the 5 star review, and value your continued business.

• Review fromC. D.

  Date: 13/02/2023

  1 star

  C. D.

  Date: 13/02/2023

  Three months ago I got a car loan from axis , from the beginning I asked them to change my payment dates to my paydays I was told I couldn’t until I made my first payment , so payment was made I asked again and again denied , as they said after the second payment was made so again I made it . Asked again recently and they said I can’t unless I paid 149$ . I have never heard of this so I denied , then they informed me a day later on top of the fee my payments would go up to 319$ from 293$ biweekly . They again denied saying that I never confirmed it , I wasn’t asked to confirm this at all , so later I said ok . So today I told them they need to rewrite the contract as dates and payment increased, they told me that they do not need to rewrite the contract which is weird as when I purchased a car 2 yrs ago when changes were made they rewrote contract and now this company won’t . With the fee ( which I never heard of ) and no rewrite , I am wondering if this company is nickle and diming me , I feel taken advantage of . I did my due diligence and let them know what I was told and they said it was wrong . I don’t know what to do besides let others know what I am dealing with which is stressful .
  Thanks

  Axis Auto Finance Services Corp

  Date: 30/05/2023

  Hello ******* ****, thank your for sharing your concerns. We were unable to accommodate your request to change the first payment as this would alter the term of your signed contract. Originally, your payment frequency was set to bi-weekly and you had requested that it be changed to semi-monthly. This change would shorten the total number of payments by 12 payments over your 6 year term and thus increase the semi-monthly payment amount. In March of 2023, you approved the payment frequency change along with the increased payment amount. It should be noted that you were not charged the contractual fee of $149 to make this change. With respect to your concerns regarding re-writing the contract, it is not a requirement to re-write a contract to accommodate a payment frequency change. If you require further assistance or have any questions, feel free to contact our Customer Service Manager at ###-###-####. Thank You

  C. D.

  Date: 02/06/2023

  Yes they did after I talked to the BBB , now they are bugging me about other things that I never heard of which is having them on my insurance , they just won’t stop emailing me the same thing over and over then they text me over and over * **** **** * ** ******* ******** , I would like nothing but to change finance companies due to the fact that it’s stressing me out and I don’t need it .

• Review fromKaren R

  Date: 26/01/2023

  1 star
  Do not borrow money from these ******. I asked when they lent me money for paper work. Nothing. I asked around 4 more time nothing. The car itself was 13,000. I just got paper work. I have paid off total I paid was 29,425.50. **** ****** ** ******** * ***** * **** **** ** * ****** ***** ***** **** *** *****

• Review fromJenniffer M

  Date: 04/01/2023

  5 stars

  Jenniffer M

  Date: 04/01/2023

  Amayah really takes time to help me out. I really appreciate it a lot.

  Axis Auto Finance Services Corp

  Date: 26/04/2023

  Thank you *********. We appreciate the 5 star review, and value your continued business.

• Review fromRuss A

  Date: 21/12/2022

  5 stars

  Russ A

  Date: 21/12/2022

  Extremely easy to contact with friendly staff who are willing to assist in answering any of your questions.

  Axis Auto Finance Services Corp

  Date: 26/04/2023

  Thank you ****. We appreciate the 5 star review, and value your continued business.