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Customer Review Ratings
Average of 27 Customer Reviews
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Review fromFred S
Date: 13/07/2025
5 starsFred S
Date: 13/07/2025
For more than 10 years **** *****, ***** and the staff at Urban Automotive have provided excellent service for my ***** ***. They are helpful, offer options and complete work as scheduled. I have no hesitation in recommending their service. ****
Urban Automotive
Date: 16/07/2025
****,
From the bottom of my heart, thank you — to you and ********* — for being such loyal and supportive customers over the years. It’s been an absolute privilege to get to know you both, care for your vehicles, share stories, and build a friendship that means so much to us at Urban Automotive.
Your choice to leave this review on the BBB platform ****** ****** *** **** speaks volumes about your kindness and integrity — qualities that we’ve always admired in you. While we’re sad to see you go, we’re genuinely excited for this next chapter in your lives and wish you all the very best adventures and happiness *** ****.
Thank you again for your trust, your loyalty, and for being part of our Urban family. You will always have friends here if you ever find your way back.
Warmest regards,
**** Urban
Founder, Urban Automotive Inc.Review fromDanny A
Date: 30/05/2025
5 starsDanny A
Date: 30/05/2025
I went to Urban Automotive today for the first time, and was totally blown away with first the kind friendly atmosphere and professionalism the team at the front counter have. * *** ********* ** ** **** **** * ***** **** * *** ** **** **** **** ***** ******* ***** **** ** ** *** **** ***** * ****** ******* When all done with my car I was so happy with the work they did. If you’re looking for a honest place to get your car worked on this is the place to go, thank you from the front counter to the mechanic's for their honest.Urban Automotive
Date: 02/06/2025
Hi *****,
Thank you for taking the time to share such a thoughtful review. It means a lot to us to know that your first visit left a positive impression. At Urban Automotive, honesty and transparency are the cornerstones of how we operate, and I’m glad to hear that came through during your experience with both our front counter team and our technicians. We know how hard it can be to find a shop you can truly trust—we’re proud to be that place for you. Thanks again for your kind words, and we look forward to helping you with any future automotive needs.
Sincerely,
**** Urban (Founder)
Urban Automotive Inc.Review fromDoris S
Date: 01/10/2024
5 starsDoris S
Date: 01/10/2024
Great service for an old car and helped locate the right tires on short notice to ensure I was able to get away on a road trip on schedule.Urban Automotive
Date: 02/10/2024
Dear *****,
Thank you so much for taking the time to leave us a review on the BBB platform. We sincerely appreciate your feedback and are delighted to hear that your experience with Urban Automotive was positive.
At Urban, we always strive to provide personalized service, placing the utmost importance on both safety and customer satisfaction. It means a lot to our team when our efforts to deliver outstanding service are recognized. We are committed to building long-term relationships with our customers based on trust, reliability, and professionalism.
If there's ever anything else we can do for you or if you have any further questions, please don't hesitate to reach out to us. We're always here to help. Safe travels home.
Warm regards,
Mike Urban
Founder, Urban Automotive Inc.Review fromDavid E
Date: 19/01/2024
5 starsHave been going to Urban Automotive for years. Professional services, honest and great people. I wouldn’t consider going anywhere else!Review fromMichelle D
Date: 12/12/2023
5 starsAmazing service. Professional. Reliable. Service advisor Derek is very dedicated to customer service. Technicians are clean and trustworthy. Mike and his entire team are always available to answer questions. Updates are constant while the tech is fixing the vehicle. Service like this is hard to find. Way to go Urban Automative!!Review fromDavid R
Date: 05/12/2023
5 starsDavid R
Date: 05/12/2023
As usual fantastic service by Mike and the entire Urban Automotive Crew !
Special thanks to Derek and Tori for keeping me updated with my service.
Congrats on the book, Mike.
You are a down to earth celebrity !
**** *** ******Urban Automotive
Date: 06/12/2023
Dear *****,
Thank you for your continued trust and support as a valued customer of Urban Automotive for over a decade. We greatly appreciate your loyalty and your positive feedback on the Better Business Bureau.
We take pride in providing the best automotive services to our customers, and your longstanding patronage is a testament to our commitment to excellence. Your recommendation means a lot to us, and we will continue to work hard to meet and exceed your expectations.
If you ever have any questions, concerns, or if there's anything we can assist you with, please feel free to reach out to us. We're here to serve you and ensure your vehicle continues to perform at its best.
Once again, thank you for being a part of the Urban Automotive family. We look forward to serving you for many more years to come.
Sincerely,
Mike U.
Founder, Urban AutomotiveReview fromJaneen S
Date: 05/12/2023
5 starsJaneen S
Date: 05/12/2023
I’ve been using Urban Auto for years. They provide excellent service and I trust them completely. I don’t feel, as I have with some auto services like they are trying to sell up or push me into having work done before it’s needed. However, they are great to advise when something is a possible safety issue, always get my car in quickly and return it much cleaner than it was when I brought it in. They are upfront with the pricing, never go ahead without your approval and try and keep costs down as much as possible. Everyone is super friendly and kind. I wouldn’t hesitate to recommend Urban Auto to anyone!Urban Automotive
Date: 06/12/2023
Dear ******,
Thank you for taking the time to share your experience as a customer of Urban Automotive. Your feedback is important to us, and we appreciate your continued support since 2020.
We're always striving to provide the best service possible, and it's our goal to ensure that every visit meets your expectations. If you ever have any specific feedback or suggestions on how we can further enhance your experience with us, please don't hesitate to reach out.
We value your recommendation and trust, and we look forward to serving your automotive needs in the future.
If you have any questions or if there's anything we can assist you with, feel free to contact us at any time.
Sincerely,
Mike U.
Founder, Urban AutomotiveReview fromArlene H
Date: 28/11/2023
5 starsArlene H
Date: 28/11/2023
Urban Automotive is a first class garage. The service and personnel are exceptional.
Highly recommend UA for all your car servicing. ****** *Urban Automotive
Date: 04/12/2023
Dear ****** ***********,
We are truly grateful for your long-standing loyalty and your recent 5-star review. Your continued trust and support since 2006 mean the world to us.
At Urban Automotive, we take great pride in providing exceptional service to our valued customers like you. Your positive feedback reaffirms our commitment to delivering the best in automotive care.
If you ever have any questions or require our services in the future, please don't hesitate to get in touch. We're here to assist you with all your automotive needs.
Thank you for being a part of the Urban Automotive family for so many years. We look forward to serving you for many more!
Warm regards,
Mike Urban
Founder, Urban AutomotiveReview fromAmy W
Date: 14/11/2023
5 starsAmy W
Date: 14/11/2023
The guys at Urban Automotive go above and beyond to help you and to fix your vehicle.Urban Automotive
Date: 04/12/2023
Dear *** *******,
We want to express our sincere gratitude for taking the time to leave us a 5-star review on the BBB platform. Your feedback means a lot to us, especially as a new customer.
We are delighted to hear that you had a positive experience with our service for your 2013 ********. Our team at Urban Automotive is committed to providing top-notch service to all our customers, and it's fantastic to know that you had a great first experience with us.
If you ever have any automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you.
Thank you for choosing Urban Automotive, and we look forward to serving you again in the future!
Best regards,
Mike U.
Founder, Urban AutomotiveReview fromBrian P
Date: 08/11/2023
5 starsBrian P
Date: 08/11/2023
Very happy with the service I received at Urban Automotive. They are very transparent and professional in all aspects of dealing with automotive repairs. I highly recommend Urban Automotive.Urban Automotive
Date: 14/11/2023
Thank you *****, for choosing Urban Automotive for the service on both of your family vehicles and for leaving a 5-star review on the BBB.
We truly appreciate your trust in our services as a first-time customer. Providing top-quality service and ensuring your satisfaction is our priority. Your feedback is valuable to us, and we're glad to hear that you had a positive experience.
If you have any more automotive needs in the future or if you have any questions, please don't hesitate to reach out. We're here to assist you.
Safe driving, and we look forward to serving you again if the need arises!
Best regards,
Mike U.
Founder, Urban Automotive
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