Business Profile

Auto Manufacturers

General Motors of Canada Limited

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for General Motors of Canada Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

127 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/08/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2022 GMC Terrain in November of 2022. It has since been in the shop for a total of 7 times for the same issue related to the "charge air cooler". I have been dealing with GMC for this issue since January 2024. * ******** *** ******* ******* ****** ** **** ** ***** ********* *********** ********** ** ****. This issue happens in the winter months and leaves me only able to go about 60km/h on a busy, winter highway and poses a serious safety issue. In addition, it also leaves me without a vehicle for the day, ********* ** *** ** **** ** ** ******** **** *** ****** ** **** *** *********** ** ******* ** *** *** ***** ** ** **** ** **** ** ****. **** ********* ** **** **** * ** **** * ***** * **** ******* ** *** **** ***** * *** ******* **** ** *** ******** **** ** ********* *** **** ***** **** ********* ** ******** ***** ******** ***** ** ******** * *** ** ******** *** ****** ***** *** ***** ***** **** **** ** ** ***** ** * *** * ********* ******** ** **** ** ******* ** ****** ******** ***** *** **** **** * **** ** ********* ********* ******** **** ****** * *** *******. It is also important to note that I would NOT be getting rid of this vehicle if it weren't for this safety issue. * ****** ****** ** **** ****** ****** ******* ** **** ******* **** ** ***** ** ** *** ** ******* ** **** **** * ******* ** *** * ****** **** ** **** * **** ******* *** *** ** ** ********* **** **** ***** ** ***** ** **** ** ** ******* **** ***** *** *** **** **** ** ********** ** *** ****** ****** *** *** ****** ** ********** ****** ** ** ***** **** **** ** * ******* **** **** **** ******** ** ****** * ******* *** *** ***** ******** ** **** ******* * ******** *** *** ***** ******* ***** *** ** * *** ***** ***** **** ***** ****** * ********* ** * ***** *** **** ****** ***
Business Response
Date: 13/08/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out to discuss the matter directly.
Customer Answer
Date: 14/08/2024

Complaint: ********

I am rejecting this response because: I do not want to accept this response because I haven't heard anything from them. I haven't even received a response from the last email I sent.

Sincerely,

**** *****
Business Response
Date: 14/08/2024
We apologize for any delay in contact. The consumer will be contacted shortly by our Executive Review Team.
Customer Answer
Date: 21/08/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

**** *****
Business Response
Date: 21/08/2024
Our Executive Review Team is in direct contact with the consumer. We ask the consumer to relay any feedback directly to the agent handling their file.
Customer Answer
Date: 26/09/2024
Formal response to the most recent resolution presented to Consumer, ****
*****, from the GMC (General Motors of Canada Company) Executive Review
Team (ERT) member, Erl.
Background:
1. Consumer purchased 2022 GMC Terrain November 2022
2. Said vehicle in shop for recurring issue 7 times (re: charge air cooler)
3. Consumer in contact with Customer Care in January 2023, and again in
January 2024
4. Initial proposed resolution via Customer Care in July 2024 - $2,000
5. Complaint made by consumer to BBB
6. ERT contacted consumer and advised them to choose a vehicle for trade-in
7. Consumer worked tirelessly to find an appropriate vehicle
8. Build sheet and offer from dealership forwarded to ERT Erl
9. ERT Erl’s proposed resolution - an additional $500. Consumer attempted to
re-iterate the unacceptability and unfairness of the situation.
10. Consumer reached back out to the BBB to re-open file due to inappropriate
resolution

Of note:
1. Consumer was sold a vehicle that does not perform as promised. It is not
safe in it’s tendency to enter lower engine power mode when operated in
cold/winter conditions (******** *** * **** ***** ******* ** ***** ***** **
**** ***** ** ** ****** *** * ****** *** ** *** ****)
2. Consumer purchased new vehicle under the pretences of wanting to avoid
multiple visits to the shop with old vehicle. Purchased the 2022 GMC Terrain
under the assumption this would be avoided. Was not made aware of known
recalls/issues on this vehicle.
3. This situation has been on-going for the last 9 months,
4. Options consumer has at this point
a. Remain driving unsafe vehicle on busy highway in winter (-40 degree
Celsius weather), spend time bringing it to the shop, compromise work by
perpetually being late as a direct result of faulty vehicle, inconveniently left
without a vehicle for duration of the day and unable to return home
b. Go from currently only financing approximately $17,000 to
approximately $46,000, resulting in approximately a $29,000 loss

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Business Response
Date: 08/10/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out to discuss the matter directly
Customer Answer
Date: 08/10/2024

Complaint: ********

I am rejecting this response because:
This situation is still on-going. While a member of the Executive Review Team has since reached out, it is still unresolved at this point.

Sincerely,

**** *****
Business Response
Date: 09/10/2024
We are in receipt of the consumer's complaint and will have the member of our Executive Review Team handling this file reach out to discuss the matter directly as soon as possible.
Customer Answer
Date: 15/10/2024

Complaint: ********

I am rejecting this response because:

An appropriate resolution has not yet been made.

Sincerely,

**** *****
Business Response
Date: 17/10/2024
Our Executive Review Team is in direct contact with the consumer. We ask the consumer to relay any feedback directly to the agent handling their file.
Customer Answer
Date: 22/10/2024

Complaint: ********

I am rejecting this response because: A resolution has not been resolved. I acknowledge that an executive review team member has reached out, however this is still an ongoing, open issue.

Sincerely,

**** *****
Business Response
Date: 23/10/2024
We ask that the consumer be guided by our last response and communicate directly with the Executive Review Team member handling their file.
Customer Answer
Date: 23/10/2024

Complaint: ********

I am rejecting this response because:
The consumer asks the company (GMC) to provide her with a reasonable resolution in a more timely manner as this has been going on for the last 10 months.

Sincerely,

**** *****
Business Response
Date: 24/10/2024
We apologize for any delay in contact. The consumer will be contacted shortly by our Executive Review Team.
Customer Answer
Date: 25/10/2024

Complaint: ********

I am rejecting this response because:
At this point I don't think the contact with the Executive Review Team member is the barrier. I've been in contact with an ERT member since the middle of August. As you know it is now the end of October. Perhaps this should be looked into beyond what the contact between the ERT member and myself looks like.

Sincerely,

**** *****
Initial Complaint
Date:30/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2020 I purchased a 2015 Chevy Cruze from my local *** dealership, within 30 days of owning the vehicle a bearing went in the transmission, after consulting with GM the *** Dealership installed a used transmission with approx 30.000km more on the used transmission than what the car had due to a (NON Serviceable part in the transmission) ..... neither GM nor *** could get the parts to fix the transmission, in 2024 I have the same issue arise, and I am being told by my local GM dealer that, in a unheard of situation, my transmission is un fixable and the only option I have is to buy a brand new transmission (that in the future will also be un repairable) for $8000 plus labor to install, or put in another used transmission, (also un serviceable) quoted at approx $4000 plus labor by my Local *** ************. After Calling GM Canada Service Department I was told that I need to take the car into my local GM dealership and Spend $130 an hour to have a diagnoses done before they can take any steps on this matter. GM Canada is aware that these vehicles transmissions are non serviceable, they are also aware that local dealerships are unable to get these parts to service the transmission in these cars, resulting in what can only be described as ********** and a **** **** by forcing me to take the car to the dealership to have a diagnoses of an issue they already know to exist and is unrepairable. I am told by the transmissions experts that there seems to be a design flaw in the transmission where these bearings are not submerged in fluid, but rather the fluid splashes up onto the bearing providing inadequate lubrication of the bearings resulting in failures, what should be a relatively easy and cheap fix with simple parts, results in the whole transmission needing to be replaced, which is bound to happen over and over again due to the design flaw from the manufacturer.
Business Response
Date: 13/08/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.
Initial Complaint
Date:25/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** ******* **** ** ****** ** * ****** **** ** **********. The 6.2 L v8 engine on my 2017 Sierra has suddenly developed lifter problems .no foreshadowing, no indication that something was wrong . Extended warranty just expired ( 100 days ) ago. This problem , although not a safety recall , has been a know problem with these engines since 2014 . The truck now , although meticulously serviced at the dealership is undrivable . **** **** ** ******** ********** ** ** * **** ****** ******* *** ****** *** ****** ***** **** *** ******* **** ******. With several lengthy calls to customer care GM , another to the extended warranty people and several to service managers at dealerships , it seems this expensive repair is coming out of my pocket. ******** ******** * ***** **** ****** **** ** ***** ****** * **** *** **** **** ** **** * ***** ***** **** **** **. *** **** ********** * ****** **** **** **** ******** ****** **********. The words “ I’ll never buy a GM again “ don’t seem to matter ** *** ********* ***** ******* * ******* **** **** **** ***** **** **** .
By the way , a sudden loss of power while pulling a trailer with your family on board IS a safety issue * ***** ** ** *** *** ** ***** ********** ** **** *** ***** ****** **** ****** ******** ****** *
Business Response
Date: 06/08/2024
We are in receipt of
consumer's complaint and will have a member of our Executive Review team reach
out to discuss the matter directly.
Initial Complaint
Date:23/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 3 2023

2023 CHEV SILVERADO
IDENTIFICATION OF PROBLEMS
I bought the new truck May 20 2023 and on June 30 2023, it started to have different problems which was fixed by different GM service depts. Issues were motor mounts, replaced June 20/23, Camshaft actuator, replaced May 1/24, Camshaft sensor replaced May 21/24, Camshaft exhaust, replaced May 23/24, as well as other issues where technician was guided by GM TAC to fix because truck won’t start after exhaust replacement. Electric Control Module, replaced June 21/24. Evaporative Emission system, remove and replace purge valve, June 26 /24
The truck was towed in to the closest dealership which is 229 km away the last 2 times. Truck has been in the shop 6 times since I bought it May 20 2023 for major work.
I have attempted to work with GM Ambassador ****, number * *** *** **** extension ******* but he is unable to do anything and says he does not have any authority. He did give me the number for roadside assistance.
I am not safe in this vehicle because it powers out on busy highways or it needs to be towed. * **** ** * ****** ******** **** **** ** **** ***** *** * ***** ** ***** **** ** * *******. I paid much for this truck and I would like for my payments to be applied to another vehicle or for GM to buy it back, as I cannot use this truck. My payments are 681.30 since June 2, 2023
* ** ****** ** ****** *** ******** *** ******* ** ** *** **** *** ****** ** **** *** **** ** ****** **** *** ******** ***** **** ***** ***** **** * ****
Business Response
Date: 05/08/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out to discuss the matter directly
Customer Answer
Date: 13/08/2024

Complaint: ********

I am rejecting this response because: There was nothing that was done to my knowledge to resolve this issue. I got a phone call from GM executive review team to let me know that GM sells to the dealerships and the dealerships sell to the consumer and that GM has bumper to bumper warranty for 60,000 km. He then sent me an email to say that he will contact the dealership to set an appointment for me to do a trade in. I made it clear that this was not a regular trade in but I am looking for a replacement with a similar truck that I had bought without it adversely affecting the cost of my agreed contract. Since then, the executive review team member contacted me on August 9 2024 to say that he will be in touch with me next week. Unfortunately he has not contacted me and today is the 9th day for me to respond to BBB. Since the time I filed the complaint, I tried to use the truck and it died in the middle of the highway without any warning and the steering wheel froze. I was fortunate that it was a Sunday morning and traffic was light. A big truck stopped and two men pushed my truck off the road, telling me I could have been hit as it was on a curve of the road. This truck has had two incidents already, where I could have been hurt. My safety is at risk and GM as the manufacturer is responsible to pull these defective vehicles off the road. I am willing to negotiate with GM, but they have to do their share by accepting some responsibility and work with the dealership to resolve this issue.

Sincerely,

***** *****
Business Response
Date: 13/08/2024
We are in receipt of the consumer's complaint and will have the member of our Executive Review Team handling the file reach out to discuss the matter directly
Customer Answer
Date: 19/08/2024

Complaint: ********

I am rejecting this response because: I received a telephone call from ****** ******* and he offered $3000 as a rebate but that is all GM is offering and that I have till Monday August 19 2024, to accept the offer as he will close the file on August 19, 2024. I had sent an email to the dealership and I have no received a response from them either. No one seems to be responding to my request for a vehicle replacement or to negotiate for a similar vehicle without incurring too much more debt even though I am willing to negotiate as I did use the vehicle.
thank you

Sincerely,

***** *****
Business Response
Date: 19/08/2024
We are in receipt of consumer’s complaint however we have already done a complete review with our Executive Review team and have provided our final decision on the matter. We consider the matter resolved.
Initial Complaint
Date:12/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vehicle has 189000 km under prescribed extended warranty for the known 2013 Terrain 4 cylinder burning oil issue that may cause fire but beyond the date offered which was prior to buying vehicle and is refusing to communicate and resolve issue or do right and fix the issue that CS already admitted as a know problem when they ran the VIN.
Business Response
Date: 02/07/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review reach out to discuss the matter further.
Customer Answer
Date: 02/07/2024

Complaint: ********

I am rejecting this response because: This does not fix the problem, unless the person assigned does in fact fix the problem, to this point has not done so.

Sincerely,

****** ****
Business Response
Date: 11/07/2024
A full review has been completed and final position has been provided to this customer.
Initial Complaint
Date:02/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 11, 2023 we had the side obstacle detection modules replaced, both the left and right side, the parts had one year warranty, this was done on our 2014 Chevy Impala. In February of 2024, we had the same warning light come up and the dealership replaced the right side detection module under warranty. On April 24, we had the warning come up again and took the vehicle in for service. They replaced the left side detection module but as it was over the 1 year, GM Canada, would not cover through warranty and we had to pay $955. for the repair. The dealership did reach out to GM to discuss the warranty on our behalf as we were not happy that both parts failed within a year and one was not covered under warranty. GM would not cover the cost, apparently the part was not faulty and they don't know why it failed but it was past warranty so we had to pay. I contacted the customer care and received the same response. As a valued customer of GM vehicles and taking our vehicles to the local dealership to be serviced, I was expecting a better response from GM. I expect them to stand by their parts and for it to last longer than one year. I feel GM should cover the cost of the part on good faith and look into why a part fails with in a year. The original part in the vehicle lasted 9 years, so what is GM's quality standards for parts now, is it all about making money and providing low quality parts to their customers?
Business Response
Date: 03/05/2024
We are in receipt of the consumer's complaint. A member of Executive Review will be in contact with the consumer to discuss the matter further.
Customer Answer
Date: 17/05/2024
the issue was resolved and GM has agreed to a one time good will gesture and cover the repair.
Initial Complaint
Date:25/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A Dealership installed replacement rear pads and is refusing to honour the GM listed warranty on those parts. I replaced rear pads at *** ************ dealership June 12 of 2023 (KM on truck 53585). On Dec 18 2023 (KM on truck 61572) i was informed by another dealership that i needed to replace rear pads. I explained that I had already done this recently as was directed by that dealership back to the original installer of the part to obtain the warranty and repair. The parts put onto my vehicle according to the invoice from ************ dealership are listed as "Brand: GM genuine parts" at the following website: ****************. GMs own website outlines Brake repair warranties at: ****************. This website stipulates the following with regard to GM Genuine Parts: GM Genuine Parts Brake Pads (set of 2) GM Genuine Parts Brake Pads and Rotors are specifically designed to work with your vehicle's safety systems and have an exclusively developed coating to protect against water, salt and even acid rain. GM Genuine Parts Brake Pads and Rotors come with a 3-year limited warranty. Schedule your visit today and have a Certified Service expert install new brake pads. The website also stipulates: GM Genuine Parts are the best option for GM vehicles. It’s the exact same brake pads and rotors that came with your vehicle, designed and engineered to provide optimal performance. Most GM Genuine Parts rotors have an exclusively developed coating, protecting them against water, salt, and even acid rain. Enjoy a 36-month / 60,000 km warranty coverage, whichever comes first†. Given all of the specificity with regards to brake pads having warranty when they are installed by the dealership, ***** ** ** ******** **** these pads should be replaced according to GMs own warranty standards. I am requesting that GM canada direct the dealership do this repair according to their policy.
Business Response
Date: 26/01/2024
We are in receipt of the consumer complaint and will have a member of our Executive Review Team reach out to discuss the matter further.

Customer Answer
Date: 26/01/2024

Complaint: ********

I am rejecting this response because I have already dealt with GM customer service and management. This happened over almost a month and no resolution was offered at all by GM or the dealership who caused the issue.

Sincerely,

***** ********
Business Response
Date: 02/02/2024
We are aware that the consumer has been in communication with a member of the Executive Review and would ask that the continue to work directly with them.
Customer Answer
Date: 13/02/2024

Complaint: ********

I am rejecting this response. While an executive team member has been in contact, there has been no resolution to my complaint. In order for my complaint to be resolved, there needs to be an offer on part of GM to resolve my complaint.

Sincerely,

***** ********
Initial Complaint
Date:10/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2022 ********* ****** ******* in mid August of 2022. **** ** ** ****** *** *** *** ******* ***** **** ******* ***** ****** **** ********* ** ****** ** ***** ** ** ******** ** ** ***** ****** *** *********** ****** *** ** *** *** ******* *** ******** *** ******* **** *** ******** ** *** ** **** **** *** *******
I purchased the vehicle for $43,762.39 after tax and all credits (GM employee and Heros discount ** * ** * *******). The vehicle is financed through ** **** for 60 months a 0% financing. My bi-weekly payments are $183.31 for 60 months.

Right before christmas, my 1 year and 4 month old ****** with less than 22'000kms would not start. I brought it in 4 times to get it fixed. 1st time, they did an update and sent me on my way. 2nd time, they did another update and sent me on my way. the 3rd time, they changed the ignition module for a new one. Still the same issue. Now I'm about to pick up the vehicle after a 4th time where they most recently changed the keyless entry module. All and all, something is draining the battery and they cant seem to find what is doing it.

I lost confidence in the vehicle understandably and want GM Canada to do whats right here. I have regularly purchased newer vehicles because I dont want to deal with older vehicle maintenance and want that piece of mind. After dealing with GM Canada, they said they "might" be able to provide me with a 1000 - 3000 dollar trade in credit. The closest vehicle available right now has less options, is more money and the financing starts at 5.99%. *** ***** ****** ** ******** *** ****** ** * ******* ** * **** *** * *****
* ***** **** ** **** **** *** *** *** ** ** **** ** **** ** ********* ******* ***** *** ****** ***** ** *** ** *** ** *** ******** ** ****** **** ***** ******* ** ** ** *** ***** ****** *** ******* ** ** ********* ** ********
*****************
Business Response
Date: 05/02/2024
We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out to discuss the matter further.
Customer Answer
Date: 05/02/2024

Complaint: ********

I am rejecting this response because: this last update was an administrative notice making me aware General Motors is looking into the matter.

Sincerely,

**** ******
Initial Complaint
Date:17/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 2021 GMC Yukon November 21,2021 brand new from ******* *** ******** **.purchased extended warranty as well.
November 6 2023 prior to warranty expiration ( Nov 21, 2023) sunroof began to leak wetting entire rear compartment. Taken to ******* for service . Told by service manager that you “need a hoist” or “must remove inner roof to repair or to clean sunroof drain”. Told not under warranty and that cost would be 4000 dollars.
Never informed prior to purchase that this sunroof leaking was an issue. Not inspected during warranty checks or when truck was detailed. Have done all maintenance and warranty checks.
On line search revealed multiple 2021 Yukons and Tahoe’s made by GMC people having similar problems.
Contacted GMC Car Care who did not really do anything except support the dealer.
Vehicle has been at the dealership since November 6, 2023. Now it is December 17 th. Truck interior is still “ drying out”.
Told by GMC Car Care “ ****” that warranty had expired on November 21,2023 yet truck was taken to dealer for repair on November 6,2023.
I believe that both the dealer GMC ******* ******** and GMC Canada is negligent and should be held liable for 1) Not informing me prior to purchase this was a problem. 2) Not inspecting area during warranty and service checks . 3) They knew that the sunroof drain was faulty and should have issued a recall prior to any leakage. 4) Not honouring warranty and extended warranty.
This is a new truck that is wet and has been drying for almost 6 weeks. There is no guarantee this will not leak again.
This truck is a lemon that should be replaced by GMC. At the very least they should fix it under warranty .This is a very expensive vehicle (89,000 dollars ), one of their top vehicles , which should not have these leakage problems.
GMC Canada should stand behind their products. Which they do not .
Business Response
Date: 18/12/2023
We will have a member of our Executive Review Team reach out to the Customer directly for further assistance.
Initial Complaint
Date:17/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Cadillac 2018 ESV model. I brought my car for repair at Cadillac ******* dealer. Last November 2023. They did the diagnostic in my car as I brought my car because it doesn't start. They told me there was a problem with the anti-theft system. So they placed the order for the part. My car has an extended warranty, expiring in December 1, 2023.
I waited for 3 weeks for the parts to come. When they received the part and had installed it. They told me there was a problem with my battery. And it needs to be replaced.
I told them that I have a proof that my battery was replaced at a cadillac dealer in *** **** ****** lastv April 2021. My battery was supposed to be covered by the warranty of the battery since it is not more than three years.
They told me that because at that time when they replaced my battery, I didn't pay for it since it was covered by the manufacturer's warranty. My car only has an extended warranty now.
regardless of whatever warranty I have right now. the fact remains that when they installed a new battery for my car in 2021, I was supposed to have a warranty for the battery. But they had initiated for me to pay for the new battery.
I emailed General Motors Canada Customer Service, however, I didn't get any resolution on this. I had already taken my car and paid the balance. What I am hoping right now is the principle behind the incident and the fact that they are ******** on people and this needs to be highlighted and corrected.
Business Response
Date: 18/12/2023
We will have a member of our Executive Review team reach out to the Customer directly for further assistance.
Customer Answer
Date: 27/12/2023

Complaint: ********

I am rejecting this response because:

I have not received a resolution from them.
the last message I received was they are still working on it.
Up to now no action yet.

Sincerely,
******* *******
Business Response
Date: 02/01/2024
Our Executive Review Team has completed a review of the facts and has provided the consumer with the final position of General Motors as relates to this matter.

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General Motors of Canada Limited is NOT a BBB Accredited Business.