Reviews

This profile includes reviews for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shopify Inc. has 5 locations, listed below.

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  Shopify Inc.

  151 O'connor Street Ottawa, ON K2P 2L8

  
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  Shopify Inc.

  57 Erb Street West Waterloo, ON N2L 6C2

• 

  Shopify Inc.

  8189 Walnut St New Albany, OH 43054

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  Shopify Inc.

  57 Erb St W Waterloo, ON N2L 6C2

• 

  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

Review Details

• Review fromKenneth H

  Date: 16/05/2025

  1 star

  Kenneth H

  Date: 16/05/2025

  They encourage signing up for their capital loan then lock you out of your balance account that funds it. Then they hold your payouts from sales all while charging late fees on remitting the payments for their capital loans. When you go to resolve the issue it takes weeks all the while your business slowly gets bled of money. They have held payments for no reason for three weeks now. I have spent countless hours chatting with a person? a bot? they don't have a way to call in to resolve issues, once again showing signs about how much of a scam this is. This organization is a den of thieves that lures in small business owners and slowly bleeds them dry. I have documents showing the theft and refusal to pay out. When you threaten legal action they magically deposit an amount that is half of what is owed...all the while still charging you for a loan while they destroy the very means you were contracted to pay them back with.I honestly believe that this company needs to be looked into further as it seems they avoid legal trouble by long delay times and an absolute lack of any helpful customer service. They will make you promises and not act on anything.These are scammers through and through and the federal government needs to look into them. I am so locked into their organization now that my inventory, products, and tax recording is tied to their "service". Leaving or changing platforms would destroy my business. Now I'm contractually obligated to allow them to steal from me and my local community.
  

  Shopify Inc.

  Date: 17/05/2025

  Hello *******, My name is **** and I'm a suppor t lead at Shopify, thank you for taking the time to share your feedback. We understand that your experience has been frustrating, and we sincerely apologize for any inconvenience caused.While I cannot discuss specific account details due to privacy and confidentiality policies, I want to clarify that the hold on your payouts was part of our standard business review process. This procedure is implemented to ensure the security and integrity of all transactions within our platform.We strive to provide timely support, and I regret that you felt your concerns were not addressed promptly. Your feedback is invaluable to us, and we are continually working to enhance our customer service experience.If you have further questions or need assistance, I encourage you to reach out to our support team through the appropriate channels. They are equipped to assist you with any ongoing issues.Thank you for your understanding, and we appreciate your continued partnership.

• Review fromOshane H

  Date: 16/05/2025

  1 star

  Oshane H

  Date: 16/05/2025

  Worst I had my store set up and waiting weeks to be verified just to see it shut down with all my funds
  

  Shopify Inc.

  Date: 17/05/2025

  Hello ******,My name is ****, and I'm a Support Lead at Shopify. Thank you for reaching out to us regarding your concern.While I cant provide detailed information through the BBB, I did attempt to locate your store using the email address you provided. Unfortunately, I was unable to find any information related to ***** ensure you receive the support you need, I encourage you to reach out to our dedicated support team at help.shopify.com. They will be able to assist you in locating your store and addressing your ticket further.Thank you for your understanding, and I hope we can resolve this matter for you soon!

• Review fromLilian G

  Date: 15/05/2025

  1 star
  In January this year I started to complete my profile on Shopify web side, in order to open a shop later on. I never opened the shop neither did I purchase any good from other vendors. I did not enter any information about my credit card or any other payment method as i was told this was a free trial, However today I just realized that Shopify has been charging over $ 40 per month and I need this money to be reimbursed. I started a formal protest of these withdrawals with my bank and will complete all the reviews on line that I can come across with if this is not responded by this company as I expect.i do not want any commercial relationship with a company that without my knowledge takes my money from my bank and does not even offer any alternative for customer to contact somebody directly: That is consider unacceptable within the basic norms on customer service care.****** ******

• Review fromScott S

  Date: 06/05/2025

  1 star

  Scott S

  Date: 06/05/2025

  I have tried for days to contact the Shopify customer service department with no help. Our website was shutdown due to an expired credit card and the acting CEO of our company quit. He was the acting Admin for the Shopify account which I got access to but no one time passcodes were sent to his account after numerous requests to reset. This situation is significantly impacting our profits and business as a whole.
  

  Shopify Inc.

  Date: 09/05/2025

  Hi *****, My name is ****** and I'm a Support Lead here at Shopify. I understand that you've been having difficulty receiving the link to reset your password and I'm here to offer you some guidance and next steps.Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some resources and instructions to help you resolve the issues youve described. I checked the email address associated with your BBB review, ********************** and noticed it appears to be returning as 'bad' within this email verifier tool I used: *****************************. If this is the email linked to your account, its likely the reason you havent received the password reset link.Because of this, I recommend reaching out to your email provider for assistance or considering changing the email address associated with your account. To update your email, please contact our 24/7 support team using an email address that you know can receive messages (such as a Gmail address). Let them know about the issues youre experiencing with ********************* and that you would like to update the email address. They will coordinate with our security team to assist you in updating your account information. You can reach our support team here: ******************************************** you,****** | Shopify Support Lead

• Review fromZach G

  Date: 06/05/2025

  1 star

  Zach G

  Date: 06/05/2025

  Upon reach out out for support about my shop cash missing, they only gave me a partial amount for what the initial order was, even though the store was at fault for editing my order and not starting a new order. By doing this it took away the opportunity to earn more shop cash. The agent ****** said that your feedback is invaluable when I asked to speak with a supervisor, even after my 3rd and 4th request he is refusing to connect me to his supervisor. it wasnt professional. Will not continue using this service.
  

  Shopify Inc.

  Date: 07/05/2025

  Hello ****,?Thank you for sharing your experience with us. I understand you requested to speak with a supervisor and appreciate your proactive approach to addressing these concerns. While our direct supervisors mainly concentrate on team management, please know that our support team is trained and ready to effectively address your specific ********* regard to the Shop Cash matter, please consider visiting the following link:*******************************************. This link connects you to our specialized Shop Team, who are in the best position to assist you with this particular concern.I want to clarify that there is a distinction between the Shop App team and the Shopify team, which may have resulted in some miscommunication. If you have been communicating with the Shopify team, this could explain any limitations in the assistance you received.If you haven't already done so, please consider filling out the form at the provided link to reach the Shop Team. If you have already reached out to them, we sincerely appreciate your patience as they work to resolve your issues.Your feedback is truly important to us, and we recognize there was a misunderstanding regarding our description of your insights as "invaluable." We intended to convey just how significant they are to our ongoing improvement efforts in support processes.Thank you for your time and consideration. Sincerely,?Kody | Operations Lead, Shopify

• Review fromNailah G

  Date: 05/05/2025

  1 star

  Nailah G

  Date: 05/05/2025

  ******** platform to use! They have no live person to speak with. Its going on 2 wks theyve locked up my payouts for my business! Ive sent documents in and they literally take days to reply! How do you lock up payouts for a business and you have no live agents for anyone to talk to and u have thousands of dollars just sitting! Its horrible! They used to have live agents now they have none just a email that barely replies and a support advisor who gives the bare minimum in information! I highly recommend no one uses them!
  

  Shopify Inc.

  Date: 07/05/2025

  Hello ******,***** here, an Operations Lead at Shopify.Thank you for sharing your concerns regarding your payouts. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some information to help you move forward. Our records show that our Merchant Trust Team has recently sent you an email referencing ticket ID: ************************************, containing updated information regarding the release of your payouts. Should you have any further questions or concerns, please do not hesitate to respond to this email.Thank you,*****

• Review fromJohn F

  Date: 04/05/2025

  1 star
  This company supports terrorist sympathizer ****** ****** with sponsorships. I will not be using their platform, products or any associated services moving forward.

• Review fromA. M.

  Date: 01/05/2025

  1 star

  A. M.

  Date: 01/05/2025

  I recently wanted to buy online from a new-to-me business, where I had never shopped before. When I went to check out, to my ****************** Shop Pay automatically popped up as my only payment option & had filled in my name, address, phone number, email, & debit card info. I suspect that I unintentionally signed up for Shop Pay when checking out at a previous online store, & I wanted to find out how, where & when this happened. I then learned from the Shop Pay Chat that I could not communicate with a live person, as I was a mere purchaser & not a merchant, & that in order to access my purchase history with Shop Pay, I had to get the Shop Pay app. I got my computer support person to help me with this, but I ran into the same dead end trying to get at my history. So I gave up & deleted my Shop Pay account before it could give me any more grief.I wasn't expecting anything like this to happen, as I didn't even know that it was possible. In the future I will be watching closely for anything that says Shopify or Shop Pay so I can avoid it.Shopify should give the purchaser a clear option to Opt Out of Shop Pay & require the purchaser to click somewhere to Opt In; the default should be Opt Out rather than Opt In. The purchaser should be able to access their history & communicate with a real person.Shopify/Shop Pay is duplicitous, underhanded, & intransigent. When I couldn't get past the "Don't have a store? Sign up for a free trial!" part of the robot chat, it felt like talking with a drug dealer who was offering a free sample to get people hooked.Fool me once, shame on you! Fool me twice, shame on me.Thank you for your attention.
  

  Shopify Inc.

  Date: 02/05/2025

  Hello ***, My name is *****, I am an Operations Lead with Shopify. Thank you for reaching out. In the future, if you wish to remove your personal data associated with a Shop or Shop Pay account, please go to ********************************* If you have any additional questions or any problems with the above steps, you may contact our Shop Support team at ***********************************************************************************. Be sure to click 'Email Customer Support' under 'Still need help?' to receive the support you need.When you create a Shop account during a checkout session on a store that supports Shop, this information is saved to provide a seamless checkout experience on other supported checkouts. Your order history exists within the Shop app itself and can be viewed from your app ************* regards, ***** Operations Lead, Shopify

  A. M.

  Date: 16/05/2025

  The Chat is no help. They won't connect me with a support person because I'm just an ordinary purchaser; you have to have a store to access live support. Meanwhile I looked up Shopify in the Ottawa Yellow Pages & found a phone number, & you have to leave them a message with your email address for them to contact you. I'm trying this, as it seems to be my only option.
  

  Shopify Inc.

  Date: 22/05/2025

  
  
  Thank you for sharing your concerns. As mentioned, if you wish to remove your personal data associated with a Shop or Shop Pay account, please go to *********************************, as opposed to SHopify's general support page.
  
  
  If you have any additional questions or any problems with the above steps, you may contact our Shop Support team at *****************************************************************************************;
  
  
  Be sure to click 'Email Customer Support' under 'Still need help?' to receive the support you need. 
  
  
  Best Regards, 
  
  
  *****
  Operations Lead, Shopify

• Review fromChristina P

  Date: 01/05/2025

  1 star

  Christina P

  Date: 01/05/2025

  I purchased a smoker they took payment but no smoker I tried ti contact shopify after trying to contact the seller and having my email retued to me. but they refuse to get involved so now I'm out my money and a smoker. It was so hard getting to talk to someone and you can't find any phone numbers to contactanyone.
  

  Shopify Inc.

  Date: 02/05/2025

  Hello *********,My name is *****, I am an Operations Lead with Shopify. Shopify does not directly manage the day to day activities, orders, or fulfillment of stores that use our platform. If you have an issue with an order, we would encourage you to reach out to the merchant directly.However, if you're still having an issue after reaching out or the merchant is not responding, you can also report an issue with an order using the form here - *************************** regards, ***** Operations Lead, Shopify

  Christina P

  Date: 15/05/2025

  I did try contacting ther vendoer through your web site/ app. because i didn't have the url I was unablel to file a report. You, (shopify) don't have the venders phone number on file and the email address was returned to me so I ask you how am I supposed to contact them when I have no way of getting there phone number or **** a good website address. So I ask you how do you have a vendor in your system but don't have any good contact information that is useful. As a company if i was the owner of shopify I would make it a rule to have all good contact information on the vendors that are selling things under my businesses name. It makes you guys look like you have no clue as to what you are doing. Your customer service is also to be less desirable you should be helping the people when they have problems with the vendors and there orders instead of helping the vendors avoid filling there orders. i need help contacting the vendor but no one bothers to see if that is what i need or what it is I need help with. So when you get that information could you maybe pass it on to me
  

  Shopify Inc.

  Date: 23/05/2025

  Hi *********,

  Shopify is a website builder, and not a marketplace. This means that Shopify does not directly manage the day to day activities, orders, or fulfillment of stores that use our platform.

  If you're still having an issue after reaching out or the merchant is not responding, you can also report an issue with an order using the form here - **********************.

   

  Best regards,

   

  Blake Operations Lead, Shopify

  Christina P

  Date: 29/05/2025

  I can't use that form because I don't have a url. So why can't you get me contact information on the company. I don't understand how you have all these business's and don't have there contact information.

• Review fromDavid J

  Date: 25/04/2025

  1 star

  David J

  Date: 25/04/2025

  THEY'VE GOTTEN SCAMMY. USED TO BE MY GO TO. THEY TAKE YOUR MONEY AND LEAVE NO WAY TO SPEAK TO SOMEONE ABOUT YOUR FUNDS OR TO HELP YOU. THEY'VE TOLD ME THAT I CAN'T CANCEL MY SUBSCRIPTION WITHOUT PAYING THE NEXT MONTHS ****. NO GOOD?
  

  Shopify Inc.

  Date: 29/04/2025

  Hi *****,My name is ****** and I'm a Support Lead here at Shopify. I recognize that you would like to close your store and have come across some barriers that prevented you from doing so. I'm here to provide you with some more support and guidance.Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some resources and instructions to help you resolve the issues youve described. There is some more information on pending charges and store deactivations within our Help Document here: **********************************************************************************************************************. That said, I also contacted you directly within ticket ******** so that we can review next steps, while keeping your account information safe and secure. You may search for this ticket in your email inbox in order to locate it and respond back with the requested information. Thank you,****** | Shopify Support Lead