Reviews

This profile includes reviews for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shopify Inc.

  151 O'connor Street Ottawa, ON K2P 2L8

  
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  Shopify Inc.

  57 Erb Street West Waterloo, ON N2L 6C2

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  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

• 

  Shopify Inc.

  8189 Walnut St New Albany, OH 43054

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  Shopify Inc.

  57 Erb St W Waterloo, ON N2L 6C2

Review Details

• Review fromMelody S

  Date: 06/03/2025

  1 star

  Melody S

  Date: 06/03/2025

  I signed up for a Shopify account and website. I was locked out of it for a month. There was nothing I could do about it. ******** build my website so I asked for my money back. They wouldnt give it to me now they keep taking money from my bank. I do not wish to have the website anymore and I dont want to deal with them anymore. I believe them to be a badbusiness.
  

  Shopify Inc.

  Date: 11/03/2025

  Hello ******,My name is *****, I am an Operations Lead with Shopify. To ensure any active stores are fully closed, please reply to ticket ******** with the following information: - The FIRST 6 digits of the credit card - The LAST 4 digits of the credit card - A screenshot or image of a banking statement with the Shopify invoice number, including the charge amount and date. Other sensitive information can be hidden as long as the invoice number, charge amount, and dates are visible. ?From here, our support team can verify your request and ensure the correct actions are taken. ??Best regards,??***** ?Operations Lead, Shopify

• Review fromP. C.

  Date: 25/02/2025

  1 star

  P. C.

  Date: 25/02/2025

  This review is about the fact that they chose to add me to their customer base without my permission and I only learned they'd collected and stored all my information when I bought an item from a small business. I'm outraged that this company feels they are entitled to access my personal information and store it because they want to. I've no idea if the merchants presume to give them permission or if that's just one of the penalties that the customers face for choosing that merchant but I'm at a loss as to how this is even legal. Clearly, I'm fully capable of filling in order forms with the required information for my purchases so I don't understand the joys of power shopping without getting to choose my payment method or having to type out my own name and address but who gave them the legal right to store my information in the first place? OK, repetitive, call me ***** but I'm freaking outraged. Reading the reviews below now I feel I must call the business tomorrow to see if they got paid at all and if I'll be getting my items. Isn't that special?
  

  Shopify Inc.

  Date: 10/03/2025

  Hello PJ,My name is *****, an Operations Lead with Shopify.Thank you for reaching out. If youd like to remove your personal data associated with a Shop or Shop Pay account, please go to ********************************* If you have any additional questions or any problems with the above steps, feel free to contact our Shop Support team at ***********************************************************************************. Be sure to click 'Email Customer Support' under 'Still need help?'?Thank you,?Blake Operations Lead, Shopify

  P. C.

  Date: 15/04/2025

  Hello *****, I'm still irked that your company unilaterally chose to add my personal data and credit card to your data base without my permission. How dare you and now we're about to run out of funding for the *** program which you will leave you incredibly vulnerable when it comes to protecting all your stolen information for people who, like me, don't even know you violated their privacy. Yes, I'd spent the time to find where I could ask you to remove my information but how can I trust that a company who'd steal the information in the first place will actually delete it? Those questions aside it should also be noted that after making the request I have been getting a lot of spam that have no relation whatsoever to my interests so I have no choice but to accept that you sold my email account on to make some coin. In Canada -"Organizations will have to provide you with information in plain language about the handling of your personal information and allow you to give meaningful consent." "CPPA - need your consent to collect, use or disclose your personal information, with only some limited and specific exceptions"You never asked, you provided no information whatsoever, I gave no consent, so I only learned you'd chosen to collect my information until I made a purchase from another small business after I'd made the mistake of buying from another small business that used your service.

• Review fromYoussif G

  Date: 22/02/2025

  1 star
  My name is ******* ****** and I am filing a complaint against Shopify for failing to provide a promised refund, mishandling my account, and causing major business disruption. In October 2023, Shopify froze my account due to their own system error, failing to recognize my $750 credit. This caused payment failures and blocked my access, preventing me from managing subscriptions or canceling services. During this time, Shopify automatically renewed the AI Product Description service for $90. They assured me that if I covered $50+tax for my Shopify plan and $90 for the AI service (totaling $130+tax), they would unfreeze my account and issue a full refund, including returning my $750 credit. I made the payment as instructed, yet I am still waiting for my refund. Instead, Shopify is now forcing me to contact the app developer myself for the $90 refund, contradicting their original promise. Since October, I have lost time and income, unable to focus on my business while trying to resolve these issues. I have lost trust in Shopify. Their support agents fail to read tickets properly, provide conflicting information, and seem completely unaware of what they are refunding. I have invested heavily in themes and developers, but Shopify’s mismanagement has forced me to restart with another platform. I demand immediate action: 1. A full refund of $130+tax as originally promised. 2. The return of my $750 credit to my bank account without further delays. If this is not resolved immediately, I will escalate the matter through my bank, consumer protection agencies, and public reviews to warn others. Shopify must honor its commitments.

• Review fromDEARION F

  Date: 18/02/2025

  1 star

  DEARION F

  Date: 18/02/2025

  They scam you out of your purchases with certain merchants , I bought a item and they told me I canceled the order when I clearly didnt and they never returned my money
  

  Shopify Inc.

  Date: 19/02/2025

  Hi Dearion,
  
  
  My name is *****, an Operations Lead with Shopify. 
  
  
  While Shopify does not directly manage the day to day activities, orders, or fulfillment for stores that use our platform, we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). 
  
  
  If you believe a store on our platform is acting against our AUP, you can report an issue with a merchant using the appropriate form here - **********************.
  
  
  Warm regards,
  *****, Shopify Operations Lead

• Review fromDebra C

  Date: 11/02/2025

  1 star

  Debra C

  Date: 11/02/2025

  THIS BUISSNESS IS A SCAM....THEY'RE NOT PAYING THE MONEY SENT TO THEM FOR INDIVIDAUL STORES. THEY FIND AN EXCUSE TO NOT HAVE TO PAY FOR 90. 120 DAYS THEN *******. THEY WANT U TO FORGET ABOUT IT.. I call everyday they tell me same robotic thing without answering qmy uestions . It's a scam
  

  Shopify Inc.

  Date: 12/02/2025

  Hello *****,A reserve in Shopify Payments is a temporary hold on a portion or all transaction amounts processed through the platform, intended to protect against potential losses from chargebacks and refunds. These reserves do not prevent payment acceptance unless stated otherwise, and their terms are communicated via email.Reserves may be initiated based on risk assessments, which consider factors such as extended billing cycles, elevated chargeback or refund rates, and significant volume surges. These indicators signal a higher risk of customer disputes or fulfillment issues, prompting the need for reserves. After the reserve period, any remaining funds not required for future disputes are returned in full.Also it should be noted that the full amount of pending payouts will be held by the Processor, in accordance with the Shopify Payments Terms of Service and the Processor's Terms of Service. Payouts are typically held for 120 days. Before a reserve expires, your account is reviewed to determine whether to keep, reduce, or raise the reserve based on risks, such as chargebacks or refunds. To appeal a reserve, reply to the email detailing the reserve terms within the specified timeframe.Each reserve has an expiry date, and a risk assessment decides whether to lift, maintain, reduce, or increase the reserve. When you reach the reserve expiry date, and if no extension is required, the reserve amount is included in upcoming payouts. It might take several business days for the reserved funds to be processed for ********* gain a better understanding of how reserves operate and the criteria used for their determination, please visit our Shopify ************ *********************************************************************************************** All the best,Kody | Operations Lead, Shopify

• Review fromDesiree T

  Date: 07/02/2025

  1 star

  Desiree T

  Date: 07/02/2025

  I have been with shopify since 2017 and have had no complaints. Sudenly Shopify paused my payments since 5 days. They keep asking me to update the account with documents all of which I have provided, but still my payouts are on hold, they never provide a reason why payments are on hold and they wont release MY money to me. They are ruining my business credibility because I cannot pay my suppliers and services to my clients. This should not be allowed.
  

  Shopify Inc.

  Date: 09/04/2025

  Hello *******,My name is ****, and I am an Operations Lead here at Shopify. I want to provide you with some context regarding the hold on your payouts.Recently, new compliance regulations have been implemented specifically for Canadian accounts. As a result, many merchants, including those who have had no prior issues, are now being asked to provide updated documentation. Unfortunately, this has affected your account as well.While I understand the impact this may have on your business, I want to assure you that our team is actively working to resolve these matters as quickly as possible. I can see that your payouts have resumed. If you have any further issues or need assistance, please reach out to our 24/7 support team; they are here to help ******** Regards,**** | Operations Lead, Shopify

• Review fromT. W.

  Date: 05/02/2025

  1 star

  T. W.

  Date: 05/02/2025

  Customer service has become non-existent over the last 2 years. I contacted shopify last week to ask why we hadn't received the 1099K tax document that we were due for 2024 and the agent just kept telling me the requirements to receive the document. I explained that I was already familiar with the requirements and we met them and that's why i was contacting them. He kept insisting that we didn't meet the requirements even after I provided proof that we did. This argument went on back and forth for days, today my 1099K was finally sent even though the agent on my case was still insisting that we didn't qualify. Usually when I contact shopify for help I know more than the agent trying to help me and they argue with me and ignore any evidence that I provide that the information they're giving me is wrong. This has been the case every time we've needed help with an issue in the past 2 years, obviously they've cut costs and no longer offer viable, helpful customer support. Very disappointed after being a customer for 17 years...hopefully we'll be able to switch to a better platform in the future.
  

  Shopify Inc.

  Date: 15/02/2025

  Hi ****,My name is **** an Operations Lead at Shopify. Thank you for your feedback regarding your recent experience with Shopify Support. We appreciate you taking the time to share your thoughts.When 1099-K forms are ready, qualifying merchants can download them directly from their admin, and they will also receive a notification for it. For more information, please visit our help document: ************************************************************************************************************************************************************************************************************** are always looking to improve our support experience, and your feedback is invaluable to us. The feedback shared will assist us in creating better support interactions for all of our **************,Lex * Shopify Operations Lead

  T. W.

  Date: 25/02/2025

  I know all the information that you mention in your ***ly. The problem was that your support *** didn't and argued with me and ***eatedly gave me wrong information. he told me again and again that our account didn't qualify to receive a 1099K after I proved to him multiple times that we did. A knowledgeable *** would have been able to look at our account details, determine that yes, we qualified for a 1099K, and then been able to tell me when we could expect to be able to download the document. Instead your *** kept insisting that we didn't qualify even after being proven wrong.

• Review fromB. P.

  Date: 04/02/2025

  1 star

  B. P.

  Date: 04/02/2025

  Trash, cant reach no one, chatbot cant connect withot account and they keep charging fradulent amounts daily on replaced card. Transaction *3224130*83! Daily trying to use it and i cant stop it. Its ridiculous
  

  Shopify Inc.

  Date: 14/02/2025

  Hi Bojan,My name is ****** and I'm a Support Lead here at Shopify. I recognize that you have been unable to get in contact with our support team and are seeing unknown charges. I'm here to offer you some further guidance and support.?Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. I have contacted you directly within Ticket ID: ******** to get more information. This will allow us to investigate the charges you are seeing and look into next steps. Thank you,****** | Shopify Support Lead

  B. P.

  Date: 19/02/2025

  Unfortunately that doesnt work, i cant acces ticket or even get live support due to your system, there is no one to talk to and i am getting fradulent charge attempts constantly i have 11 tries in last 20 days. I provided transaction number that keeps repeating. I am not shop owner and not interested in trial. My card is being used fradulently on your website transaction # keeps repeating 3224130*083

• Review fromPhil S

  Date: 29/01/2025

  1 star

  Phil S

  Date: 29/01/2025

  I have a disability that limits my ability to type. In fact it hurts with every key stroke. I have been denied access to customer support. They say that they are unavailable give phone support. This is a lie. I spoke to them on the phone less then 2 weeks ago. I have screen shots proving that they're able to. In fact this was one of the biggest draws when I signed up with them over 15 years ago. Now I am unable to get the support I need when I need it. This kind of customer service is 100% unacceptable and I warn anyone from doing business with this platform.
  

  Shopify Inc.

  Date: 09/04/2025

  Hello ****,My name is ****, and I am an Operations Lead at Shopify. Thanks for reaching out about your recent support experience and sharing your concerns. I have made internal notes on your account to ensure that you have access to phone support whenever you request it. Additionally, coaching has been provided to the support team member who previously denied you this option, to prevent this from happening in the future.If you need assistance or have further requests, please dont hesitate to reach out. We're here to ********* Regards,**** | Operations Lead, Shopify

• Review fromAnne U

  Date: 22/01/2025

  1 star

  Anne U

  Date: 22/01/2025

  I just opened a business using Shopify as my site and for payments. Ive been getting payments and Shopify told me that my payouts are on hold and has never provided me a reason why theyre on hold andwont release my money to me. They are ruining my business credibility because I cannot pay my vendors meaning that I cannot release the services to my clients.
  

  Shopify Inc.

  Date: 27/01/2025

  Hello ****,***** here, an Operations Lead at Shopify.Thank you for sharing your concerns regarding payout hold. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some information to help you move forward. Our records indicate that the issue has been resolved. If you have anymore questions about this issue, please respond to our Merchant Trust Team via Ticket ID: ************************************. They are best team suited to help you answer any additional questions you may have. Thank you,*****