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Business Profile

Heating and Air Conditioning

Francis Plumbing Heating & Cooling

Reviews

Customer Review Ratings

4.97/5 stars

Average of 39 Customer Reviews

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Review Details

  • Review fromJayne W

    Date: 27/07/2023

    5 stars
    Thank you very, very much for your excellent service. Over the years, I purchased a gas furnace for my home; then, a new furnace for my business, and most recently a new A/C. How fortunate we are to have such an efficient and professional company in ******. A sincere thank you to all the staff at Francis. ************
  • Review fromRoy H

    Date: 24/06/2023

    5 stars
    During the heat spell in June 2023 our air conditioner quit. A call to Francis Plumbing and Heating resulted their receptionist and ***** being able to have a new air conditioner ordered and installed in a little over 24 hours. Their technicians ****************** were outstanding. They laid a runner al ******* from our door to the furnace area. They were courteous, efficient and patient with our questions. By 6 PM on the Friday we had air-conditioning for the weekend. Thank you to Francis Plumbing and Heating and their professional staff for a welcome relief from the heat. Well done.
  • Review fromPeter H

    Date: 09/05/2023

    5 stars
    A friendly and knowledgeable team all round. they installed a new heat pump and gas furnace in one day. very professional and a job well done. Many thanks.**** and Viv
  • Review fromSylvia F

    Date: 22/01/2023

    5 stars
    I want to thank the Francis team, technicians *********** and office coordinator *****, for a job well done. The booking was timely and the installation was seamless.
  • Review fromBarbara B

    Date: 12/12/2022

    5 stars
    Had to have a new furnace installed and was so impressed with the ****** and ****. Real professionals! I cant say enough about these two technicians. Simply the best. Thanks ******. Thanks ****.
  • Review fromJennifer C

    Date: 11/11/2022

    5 stars

    Jennifer C

    Date: 11/11/2022

    My hot water tank needed replacing and I was amazed by how quickly Francis Plumbing and Heating were able to help me. ***** in the office was very responsive and **** and **** E were able to come the same day to install a new tank! They were professional, clean, efficient, and took the time to explain the job and answer all my questions. I would highly recommend.

    Francis Plumbing Heating & Cooling

    Date: 12/11/2022

    It was truly our pleasure to serve you. Thanks for choosing our company.
  • Review fromMadeleine D

    Date: 31/10/2022

    5 stars

    Madeleine D

    Date: 31/10/2022

    Francis Plumbing and Heating has been great to work with. ****, the salesman, was very knowledgeable and kind. I had many many questions about the furnace and heat pump I purchased. He answered them all! ******* and **** worked hard and well during the installation. Of particular note, they crawled under my back deck to install new conduit (not a fun space!), asked me for input when decisions about details had to be made, and managed to cut only one hole in an inconspicuous location in my bathroom ceiling to run new vent pipes. Much appreciated! **** worked very hard to figure out how to adjust the fan settings on the furnace so I could have air circulation when not in heat or cool mode. My small house made that a challenge. Which he overcame with kindness and patience, and the help of colleagues on the phone.To all, thank you for your knowledge, professionalism, and kindness.*********

    Francis Plumbing Heating & Cooling

    Date: 01/11/2022

    It was truly our pleasure to serve you. Thank you for leaving the feedback!
  • Review fromDavid X

    Date: 19/09/2022

    5 stars

    David X

    Date: 19/09/2022

    Francis Plumbing & Heating was responsive, professional, and thorough from providing the estimate to the final payment. All questions and concerns were addressed. All appointments were on time and completed in a timely manner. A big thank you to ******************* for replacing our hot water heater. 100% would recommend this company to others.

    Francis Plumbing Heating & Cooling

    Date: 01/11/2022

    We really appreciate that you took the time to share your feedback - our technicians were also delighted with your response. Thank you!
  • Review fromKelly W

    Date: 15/08/2022

    5 stars

    Kelly W

    Date: 15/08/2022

    Amazing company, amazing service. I highly recommend them.The technicians are friendly and polite. I never have a problem reaching the company and they look after any issues right away.

    Francis Plumbing Heating & Cooling

    Date: 06/09/2022

    Thank you so much for taking the time to post this review - we really appreciate having you as a customer and neighbour.

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