Reviews
Customer Review Ratings
Average of 43 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKarel H
Date: 11/04/2024
5 starsKarel H
Date: 11/04/2024
The representative doing the estimate was very professional and realistic. Great customer service. No pressure for a sale. An excellent experience overall
Anchor Home Comfort
Date: 23/04/2024
We appreciate your review! Thank you!Review fromDonald W
Date: 08/04/2024
5 starsDonald W
Date: 08/04/2024
April 8, 2024 *********************** of Anchor Home Comfort came here today to perform our annual furnace maintenance. He was friendly and professional and got right to work on the furnace inspection and maintenance. **** showed up on time and got the work done very thoroughly and efficiently, checking every subsystem for operation and performance. Again, our experience with all of Anchors technicians - certainly including **** - is that they are very polite, courteous, proficient and careful in the house. Lastly, we particularly appreciate Anchors booking and notification system that notifies and tracks the technician arrival to ensure we know exactly when they will be here and that they are on-time. ????Anchor Home Comfort
Date: 23/04/2024
Thank you, ******!Review fromKim L
Date: 01/04/2024
5 starsKim L
Date: 01/04/2024
Anchor has always offered ** 5-star service, and today was no different with their tech *****. He was courteous and professional. We signed up for a service plan with them because we continue to be pleased with their level of service and pricing.Anchor Home Comfort
Date: 23/04/2024
Thank you, ***!Review fromKelly B
Date: 30/03/2024
5 starsKelly B
Date: 30/03/2024
Anchor looks after all our home heat and cooling systems and the latest maintenance visit by their technician ***** is yet another example of their consistently professional service and staff which os clearly a service standard. Prompt and courteous, efficient, extremely competent and knowledgeable. Peace of mind is assured with service at this level. Thanks kindly see you next visit.Anchor Home Comfort
Date: 23/04/2024
We are glad we could help. Thank you!Review fromSteve F.
Date: 21/03/2024
5 starsSteve F.
Date: 21/03/2024
I have experienced excellent service all year round with Anchor for the past few years. Got a new furnace and AC installed when the older one broke. It was very well installed and I did not experience any issue at all. Annual maintenance done professionally; I appreciate the detailed report issued. Each technician was professional and respectful. Booking system and notifications are excellent too.Anchor Home Comfort
Date: 23/04/2024
Thank you, *****!Review fromJennifer C
Date: 11/03/2024
5 starsJennifer C
Date: 11/03/2024
Always happy with Anchor. ***** was efficient and helpful. Good workAnchor Home Comfort
Date: 12/03/2024
Thank you, ********! We appreciate your business.Review fromph c
Date: 25/02/2024
1 starph c
Date: 25/02/2024
They start using customerlobby company to harrass people with add and publicity by mail and email. They manage to buy name, address, and email of people that never was customer of them.What a scketchy company, run and run fastAnchor Home Comfort
Date: 26/02/2024
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. We take your feedback seriously and strive to ensure that our marketing efforts are respectful and compliant with regulations. Rest assured, our team will reach out to you to address your concerns. If you have any further concerns or would like to provide additional information, please feel free to contact us at **************.Review fromDave S
Date: 23/02/2024
5 starsDave S
Date: 23/02/2024
We had another really great visit from Anchor Home Comfort today. ******************* made sure that everything was up and running and went above and beyond by patiently guiding us through the set up of the mobile app. We highly recommend Anchor Home Comfort, especially for anyone who is a technological luddites like us.Anchor Home Comfort
Date: 26/02/2024
Thank you for sharing your positive experience with us! We're delighted to hear that ***** provided excellent service and went above and beyond to ensure everything was up and running smoothly. Your recommendation means a lot to us, and we're here to help!Review fromYves C
Date: 16/02/2024
4 starsYves C
Date: 16/02/2024
Have only used them for annual maintenance checks. Fortunately, *** never had mechanical problems with the furnace or a/c so cant comment on how good they would be but very satisfied with what little work they have done.Anchor Home Comfort
Date: 26/02/2024
Thank you for your feedback! We're glad to hear that you've been satisfied with our annual maintenance checks. While we hope you never experience any mechanical problems, rest assured that our team is here to provide excellent service should the need arise. Don't hesitate to reach out if you ever require assistance in the future.Review fromTed H
Date: 24/01/2024
1 starTed H
Date: 24/01/2024
Stay away. Anchor sold me on a Lennox 4 head split AC/heat pump system. Promised it would be installed in a few weeks for a cost of $23K. Very helpful during the sale. Booked an appointment over a month later I had to return from travel. They never showed or called, rebooked several weeks later. Ordered the wrong lift, delayed further. Told me my electric panel was Ok, then told me it wasnt during installation, charged me $7K more to replace. Indoor units are poor quality and Anchor doesnt know how to service them. In heat mode the louvers wont swing according to Manual instructions and cannot point down, only up which is not where heat is needed. Several of their techs could not fix it and they are not returning calls. Very poor service.Anchor Home Comfort
Date: 26/01/2024
***, We are sincerely sorry to hear about this experience. We understand how frustrating this is, and we want you to know we are looking into what happened. Management has been notified and will contact you shortly to discuss this further. In the meantime, our Operations Manager can be reached at ************. Thank you for your patience while we work to make this right.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.