Complaints

This profile includes complaints for Venom Motorsports Canada/ USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venom Motorsports Canada/ USA

  2481 Kaladar Avenue Unit 103 Ottawa, ON K1V 8B9

  
• 

  Venom Motorsports Canada/ USA

  1380 S Caldwell Cir Anaheim, CA 92805-6408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ATV for my wife on 03/10/2023. Amount $2000.00. I purchased a fully assembled ATV. The ATV has not worked since I picked it up at the shipment partner on 03/27/2023. The ATV had no power. I watched all the videos regarding no power. I have completed all the trouble shooting steps I called customer service and was told someone would be calling me back. I never received a call. I emailed and as requested; I sent a video. It took about 8 days for someone to contact me. I was told that it was the key switch, and one was on the way. I replaced it and still no power. I emailed back that the ATV had no power and was sent a voltage regulator. I replaced the voltage regulator and I still have no power. I have communicated with customer service and support for almost 3 months. All I keep hearing is we will send a part, or we have been in touch with the manufacture. I did not purchase the ATV to keep replacing the parts. I purchased an ATV that runs correctly. As I read the complaints all of them are the same. This is unacceptable and I am asking for a refund. (receipt attached and if emails need to be sent I have all of them.)

  

  Business Response

  Date: 30/05/2023

  Hello,

  We appreciate the opportunity to present our perspective regarding the dispute raised by *****. According to our records, the order in question was placed on March 10, 2023, and the fully assembled and tested unit was delivered to ***** on March 24, 2023.
  
  ***** contacted us for the first time on April 5, 2023, expressing that the unit no longer has any power. Despite our repeated requests, ***** has declined to provide any videos demonstrating the issues he is facing. These videos are crucial for our technical support team to accurately assess the situation and offer an appropriate solution. Regrettably, the absence of visual evidence has made it challenging for us to diagnose the problem accurately.
  
  We have made every effort to support *****, even without the necessary videos, but this blind troubleshooting process has proven difficult. ***** reported that the part we shipped him did not resolve the problem. However, without visual evidence, it becomes challenging for us to make an accurate diagnosis and determine the appropriate solution.We strongly urge ***** to reconsider and provide us with a video that clearly demonstrates the issue he is experiencing, as well as the current condition of the unit. This visual evidence will greatly assist our technical team in identifying the problem and offering a suitable resolution.

  In the event that ***** is no longer interested in working with us, we believe the most appropriate course of action would be for him to return the ATV for a refund. We kindly request that ***** ship the ATV to our facility address provided below, and upon its receipt, we will promptly initiate the refund process.

  VENOM MOTORSPORTS
  1380 S CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES

  We value customer satisfaction and strive to address any concerns promptly and effectively. Should you require any further information or clarification, please do not hesitate to reach out to us.

  Thank you for your attention to this matter.

  Customer Answer

  Date: 31/05/2023

  
  
  Complaint: 20090839
  
  
  
  I am rejecting this response because: The information in incorrect. I contacted the company immediately that the ATV  had no power.  Attached is a copy of the text. I also sent a video and I had to call a few times to get someone to speak with me. Do I bill the shipping to Venom. I have already paid shipping for an ATV that does not work. I do not believe I should be out additional money. 

  
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 08/06/2023

  Hi *****,

  Thank you for your response. We sincerely apologize for any inconvenience you have experienced, and we appreciate your understanding. Our primary goal is to assist you in resolving the issues you are facing with your ATV.

  To provide you with the most effective solution, we kindly request that you provide us with a video demonstrating the problem. Our technical team relies on visual assessment to accurately diagnose the issue and offer appropriate assistance. We understand that recording and sharing a video may require some effort, but it will greatly aid us in determining the cause of the problem and finding the most suitable resolution. Please ensure the video is clear and focuses on the specific issues you are encountering.
  
  However, if you are unwilling to provide a video and prefer not to comply with our terms and conditions, we respect your decision. In such cases, we kindly request that you return the product to us for a refund. Once we receive the ATV, we will promptly initiate the refund process.
  
  We appreciate your understanding and cooperation throughout this process. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you.

  Customer Answer

  Date: 08/06/2023

  
  
  Complaint: 20090839
  
  
  
  I am rejecting this response because: I provided videos. How would they know what parts to send if I didn’t provide the videos. You are stalling just like the 100 other people I have spoken with. I want a refund and Venom to send someone to pick up the ATV. I paid to have the ATV assembled and it was your job to confirm it was working correctly. I am not understanding how you think it is ok to take my money and send me an ATV that does not work. You sold me a lemon and I am not going to continue replacing parts. This is very frustrating that I have put a number of hours into parts, back and forth with text and emails. Now this? Again you are continuously stalling and I am past the point of working on something that was supposed to be running when it arrived. Ridiculous 
  
  
  
  Sincerely,
  
  
  
  ***** ****

  Customer Answer

  Date: 09/06/2023

  
  
  Complaint: 20090839
  
  
  
  I am rejecting this response because:

  I provided videos. How would they know what parts to send if I didn’t provide the videos. You are stalling just like the 100 other people I have spoken with. I want a refund and Venom to send someone to pick up the ATV. I paid to have the ATV assembled and it was your job to confirm it was working correctly. I am not understanding how you think it is ok to take my money and send me an ATV that does not work. You sold me a lemon and I am not going to continue replacing parts. This is very frustrating that I have put a number of hours into parts, back and forth with text and emails. Now this? Again you are continuously stalling and I am past the point of working on something that was supposed to be running when it arrived. Ridiculous 
  
  Sincerely,
  
  ***** ****
  
  
  
  

  Customer Answer

  Date: 30/06/2023

  
  Complaint: 20090839
  
  I am rejecting this response because:
  
  I provided videos. How would they know what parts to send if I didn’t provide the videos. You are stalling just like the 100 other people I have spoken with. I want a refund and Venom to send someone to pick up the ATV. I paid to have the ATV assembled and it was your job to confirm it was working correctly. I am not understanding how you think it is ok to take my money and send me an ATV that does not work. You sold me a lemon and I am not going to continue replacing parts. This is very frustrating that I have put a number of hours into parts, back and forth with text and emails. Now this? Again you are continuously stalling and I am past the point of working on something that was supposed to be running when it arrived. Ridiculous 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 07/07/2023

  To proceed with the return process, kindly ship the ATV back to our facility address provided below:
  
  VENOM MOTORSPORTS
  1380 S CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES
  
  Once we receive the ATV at our facility, we will promptly initiate the refund process.
  
  A full refund will be issued to the card on file that was used for the original purchase.

  Thank you.

• Initial Complaint

  Date:14/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a motorcycle earlier this year that claimed to be 'Street Legal', and include a warranty, but it has turned out to be a ****, and costly. I borrowed the payment of over $2000 from my ex-landlord, and upon receiving the bike, realized that it was a complete piece of defective, dangerous garbage and that the so-called 'warranty' was bordering on illegal. This warranty will cover parts, but not labor, nor towing, and the only way you can troubleshoot mechanical problems is by recording what the bike is doing wrong on your phone, then texting it to the company, who will then make an assumption of what is causing the issue, send you replacement parts that they choose, expecting you to install them, then cross your fingers. This means you have to have not only the knowledge but also the tools to work on the bike yourself, and if you are not a motorcycle mechanic, you are out of luck. I have been informed that although Venom Motorsports is an American company, they have outsourced the manufacturing of these specific bikes to some place in India, which I believe is also illegal. While the price for the bike is good, it is still very expensive for something that does not even start, and that is unsafe to drive. I am having the bike towed to a local motorcycle repair shop in the morning, on my dime of course because the warranty will only cover sending you parts, and I am asking that Venom either pay for the towing, and the mechanic services provided to fix their defective product, or that they refund me the entire purchase cost of the bike. I would also accept a replacement bike to be sent to me if I could be sent a working motorcycle!

  

  Business Response

  Date: 22/05/2023

  Hello,

  Thank you for bringing your concerns to our attention. We understand the issues you have faced with your recent motorcycle purchase, and we apologize for any inconvenience caused. We have thoroughly reviewed your complaint and would like to provide clarification regarding your purchase and the terms and conditions you agreed to at the checkout.

  In accordance with our terms and conditions, the warranty included with the motorcycle covers replacement parts only. It is important to note that labor, towing, and associated costs are not covered under the warranty. We explicitly state these terms due to the nature of buying a motorcycle online and having it shipped directly to your doorstep. Upon reviewing your order details, we found that you specifically requested your motorcycle to be delivered unassembled in the crate. We want to emphasize that this was YOUR explicit choice. We kindly draw your attention to the attached order confirmation page, which clearly indicates that you declined the option to have our team fully assemble and test the unit for you.

  Assembling the unit and performing necessary tweaks and adjustments are standard parts of the Pre-Delivery Inspection (PDI) process, which is required for any brand new vehicle to ensure safe operation. Our team of certified mechanics is trained to efficiently carry out these tasks. We understand that not everyone possesses the tools or experience required to work on a motorcycle, which is precisely why we offer the option to have our team assemble the motorcycle for you. However, since you declined this service, the responsibility for assembly and adjustments falls upon you.

  If you are no longer interested in working with us and would like to proceed with a return, we are willing to make an exception. Please ship the product back to our facility address below, and upon receipt, we will process a full refund to the credit card on file.

  VENOM MOTORSPORTS
  

  1380 CALDWELL CIR
  

  ANAHEIM, CA, 92805
  

  UNITED STATES

  Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

  Thank you

  Customer Answer

  Date: 22/05/2023

  
  
  Complaint: 20058141
  
  
  
  I am rejecting this response because:

  I am not aware of what was the alternative truthfully and do not believe that it was made clear during the purchase process. If I am reading your response correctly, you are suggesting that I should had your mechanics assemble the bike, and then what exactly?? Are you suggesting that I somehow manage to procure the bike myself, after it is assembled and inspected, so it would not have been delivered at all to my home??

  My apologies, but I am now very confused as to how you conduct a sale, and would request some further clarification!!
  
  
  
  Sincerely,
  
  
  
  ********* *****
  

  

  Business Response

  Date: 31/05/2023

  Hello,

  To proceed with the return process, kindly ship the motorcycle back to our facility address provided below:
  
  VENOM MOTORSPORTS
  1380 S CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES
  
  Once we receive the motorcycle at our facility, we will promptly initiate the refund process. The refund will be issued to the card on file that was used for the original purchase.
  
  We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out to us.

  Thank you 

  Customer Answer

  Date: 01/06/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20058141, and find that this resolution is satisfactory to me.
  
  
  I am looking into shipping options and will reach out once I have found a suitable choice!!

  
  
  Sincerely,
  
  
  
  ********* *****

• Initial Complaint

  Date:04/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

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  ATV dealer in Montgomery County, TexasOpen
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  **** ******
  2 reviews
  just now
  NEW
  Bought 2 vehicles for my kids for Christmas. They were unusable when they arrived with a number of problems. It took weeks to get replacement parts and get these going. By March, both vehicles had a number of mechanical problems and were … More
  ***** ********
  12 reviews
  3 months ago
  Great people!
  **** *
  Local Guide·28 reviews
  5 months ago
  **** ******
  2 reviews
  just now
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  Bought 2 vehicles in October 2022 (ebully) for my kids for Christmas. They were unusable when they arrived with a number of mechanical problems. It took weeks to get replacement parts and get these working. By March, both vehicles had a number of mechanical problems and were unusable. Warranty is very very slow. It took weeks to get replacement parts which ended up being wrong (wrong chain, wrong motor) when received finally. I call customer service almost daily and receive the same answer repeatedly, "someone will contact you tomorrow". And of course they don't. Products are poor quality and warranty is not being honored as far as I can tell at this time. They seem to lack parts inventory and in many cases don't even know what parts go to which vehicle.

  

  Business Response

  Date: 12/05/2023

  Hi ****,

  We are sorry to hear that you have had issues with your order, and we apologize for any inconvenience this has caused you. We understand that receiving incorrect parts can be frustrating, and we are committed to resolving this issue as quickly and efficiently as possible.

  After reviewing your case, we can confirm that our team has shipped out the correct replacement parts for your ATVs on Thursday, May 11th. The tracking number for your shipment is ******************. We hope that you receive these parts soon and that they meet your expectations.

  We have also included a return label for the incorrect parts that were shipped to you. Please use the label included with your parts to return the incorrect parts to us.

  Again, we apologize for any inconvenience this has caused and appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us.

  Thank you.
  Sincerely,
  

  Venom Motorsports

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  missing part and wrong part in order. spoke to ***** *** told someone would call Mon. no call. called Tues spoke to ***** and he couldn’t help me. told me someone would call me tuesday. no call. spoke to dave wed told someone would call me. tommy emailed me saying he would call me that day. no call. nobody wants to deal with this issue and nobody is willing to help. I want to get this issues rectified. I want the gas cap that they did not send and i want to return the back white plastic piece (wrong colour) i want a refund for that. ***** ******

  

  Business Response

  Date: 11/05/2023

  Hello,

  Thank you for bringing this issue to our attention. We are sorry to hear about the delay you experienced with the special order of the gas cap for your ATV. We understand that this may have caused you inconvenience and frustration.

  We would like to clarify that we had to special order the gas cap for you, which caused the supply chain to be slower than usual. However, we are pleased to inform you that our team shipped out the gas cap on May 5, 2023, as per the tracking number provided **** ********* ******************** and it was delivered to you on May 9, 2023. We apologize for any inconvenience this delay may have caused you, and we appreciate your patience and understanding in this matter.

  We take pride in providing excellent customer service and want to ensure that all of our customers are satisfied with their purchases. If you have any further concerns or questions, please do not hesitate to contact us.

  Thank you

  Best regards,
  Venom Motorsports

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint on behalf of my son **** ********. 2/20/23 $2775.49 and 4/10/23 $3199.99. The company claims to provide reliable,working ready to ride pre-assembled motorcycles. The bike new out of the crate never worked properly. The bike cranked once and didnt crank again ,netural didn't work, exhaust pipe was cracked and the bike was leaking oil. I've been back and forth with the technician/customer service. The bike still doesn't work. I had motorcycle shop mechanic look at the bike. I just doesn't work. I made the company aware that they sole the bike to my son who has mental health issues and can't think for himself. They should have figured that out by themselves when trying to get information from him on what was going on with the bike before I step in. I told them flag his name and account and not to sale him anything else. They told him they wouldn't replace his bike and He purchase another bike. I intercepted the delivery. I told the driver I told them not to sale to him or ship another bike to my home. I call the company and told them to refund the bike and I asked them not to sale to him. I told customer service they were taking advantage of a mental person. The driver took bike back because I refused deliver. A day or two later a driver showed up again. I happened to be home. He told me they said drop it off in drive way a leave without a signature. I just told them not to deliver another bike. I showed them a new non working g bike already sitting in my garage. Resolution I would like these bike refunded to my son's account the one that never worked and the one I wouldn't accept. This company is terrible for consumers.

  

  Business Response

  Date: 07/05/2023

  Hello,

  We apologize for any inconvenience you may have experienced. However, we would like to clarify that we do not have any control over the orders that come through our online store. Once payment is approved, the orders are automatically processed, and our warehouses start the shipping process. It is the customer's responsibility to monitor and control the purchases made by themselves or their family members.

  Regarding your son's purchases, we understand that you believe he may not have been fully aware of what he was doing. However, it is ultimately the responsibility of the cardholder to manage their own finances and purchases. Although our terms and conditions state that all sales are final, we recognize your concerns and want to assist in resolving this issue. As a gesture of good faith, we are willing to make an exception to our policy and allow you to return the bikes your son purchased. Kindly ship the bikes back to the address below and refund will be processed less any applicable restocking fees.

  
  VENOM MOTORSPORTS
  1380 CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES
  
  Thank you.

  Customer Answer

  Date: 08/05/2023

  
  
  Complaint: 20004442
  
  
  
  I am rejecting this response because:
  
  I'm not fully rejecting the response.I believe some reposiblity falls our way. We have one bike in our possession that's broken. I paid mechanic to look at the bike. That's more money out of pocket. This bike I don't mind paying to ship it back, not paying a restocking fee or any additional fees. The second bike we don't have in our possession. I asked for this bike not be allowed to be ordered by my son. I ask that it not be sent to my addresss. He doesn't live at my address. Your company opted to take more money from him to receive a new bike. He assumed your company wasn't going to fix his new bike so be ordered  another. It's not your  fault he ordered, but I asked well before for your company to block him. I'm not willing to pay to have this bike shipped back or restocked.We don't even have this bike.

  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 12/05/2023

  Hello,

  In order to proceed with a refund, we kindly request that you ship the motorcycle back to our facility. Once we receive the bike and confirm its condition, we will issue a refund to you.

  VENOM MOTORSPORTS
  1380 CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES
  
  Thank you.

• Initial Complaint

  Date:23/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a nonfunctioning bike. The error was made in manufacturing, yet they want me to fix it. That's not my job. Yet they persist. I take pictures and videos of the bike when I just want store credit and a new functioning bike.

  

  Business Response

  Date: 26/04/2023

  Hello,

  I hope this message finds you well. Thank you for reaching out to us for assistance. We are committed to providing excellent customer service and are eager to help you in any way we can.

  However, we regret to inform you that we were unable to locate your account in our database. We understand that this might be frustrating for you, and we apologize for any inconvenience caused.
  To help us identify your account, could you please provide us with more information, such as your account number or any other details that might help us locate your account in our system? This will enable us to quickly offer the necessary assistance.

  Please know that we value your business and appreciate your patience and understanding in this matter. We look forward to hearing back from you soon.

  Thank you

• Initial Complaint

  Date:07/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 3/7/2023
  Amount of transaction: $2915.98
  
  They committed to providing a reliable, working, fully assembled and ready to ride motorcycle.
  
  Dispute of transaction: The motorcycle has never worked since it was dropped off at my home. I have done everything in my power including troubleshooting the motorcycle with them and them sending me a replacement part for the resolution the technicians came up with and it still hasn’t worked or even turned on still. I paid money out of my pocket again and paid to have it looked at by a licensed motorcycle shop and they told me that the motorcycle is a lemon and they have assessed everything on it and it won’t work or turn on for them either. I have communicated back and forth with the company the issues and the lack of service from their product. After doing some research I see that I am not the first person that has bought a motorcycle from them that didn’t work. This is unacceptable for consumers to keep spending thousands of dollars for a product and it not work.
  
  Resolution: I will gladly be out of more money to ship this motorcycle back and refund my money back to my account.

  

  Business Response

  Date: 14/04/2023

  Hello,

  We are sorry to hear about the issues you have been experiencing with your motorcycle. We take our customers' satisfaction seriously and always strive to provide the best possible service.

  We would like to inform you that we have been trying to reach out to you via email and phone calls to assist you with your motorcycle. Unfortunately, we have not been able to get hold of you.
  At this point, we believe it would be best for you to return your purchase for a full refund. Kindly return the Motorcycle to the address below, making sure to display the RMA# 29616RN on the outer carton to ensure that your refund is processed promptly and without delay.
  
  VENOM MOTORSPORTS
  1380 CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES
  RMA# 29616RN
  
  Thank you.

  Customer Answer

  Date: 14/04/2023

   
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19909476, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  **** *****
  

• Initial Complaint

  Date:16/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The motorcycle was purchased as a Christmas gift from my wife that I was very excited about. Until after trying out the bike after registering it and paying the $400 fees to take the motorcycle training. The bike was tested and only driven a limited time very little maybe a week and I noticed several defects. The company was contacted via email and phone. The bikes horn doesn’t work properly it needed parts to be sent for the turning signals which didn’t work. This bike is a DISASTER it has been nothing but problems. I paid for the bike to be insured as well. I have been left stranded more than three times on the side of the road. I have missed a few days of work as well. The brakes also are having issues and don’t work properly!! This has caused a huge issue. Then today the carburetor blew off the bike while in motion and this could’ve caused a major accident and I could’ve lost my life had I not pulled over. Or a fire! This bike I was told that was under full warranty and yet has ***** called me back. The bike is a complete DISASTER and has nothing but caused me problems. I feel like the bike is defective and I am highly DISAPPOINTED with the extra money spent to get the bike home. I am demanding a FULL REFUND and I want this BIKE removed free of CHARGE by VENMO!! I will seek my attorney and LEGAL ACTION if this refund isn’t HONORED at my request!! I am not HAPPY and feel like I was completely LIED too CHEATED and the company could careless to contact or even make the attempt to repair anything. I was even told to join there FORUM to discuss my problem and get advice from the other customers when your the OWNER so this is highly UNPROFESSIONAL and UNACCEPTABLE! I want what I want! I want a FULL REFUND IMMEDIATELY!! There is a lemon law and we were sold a bad defective USELESS motorcycle and I have enclosed the amount we paid!! The company UOWN is who we financed it through when we first purchased the Bike! It’s been paid off in full as of FEBRUARY 2023! ******

  

  Business Response

  Date: 24/03/2023

  Hi ******,
  
  We are sorry to hear that you have experienced issues with your Motorcycle. We take all customer complaints seriously and we have attempted to reach out to you via email and phone calls to discuss your concerns, but we have not received a response from you.
  
  We understand that you have experienced issues with the horn, turning signals, brakes, and lost the keys to your motorcycle. Please note that all of our bikes come with a 1-year warranty, and we would be happy to assist you with any necessary repairs covered under that warranty. However, we cannot assist you if we are unable to communicate with you. Attached is our email conversations and phone calls showing we have attempted to contact you several times without success.
  
  We apologize for any inconvenience or frustration this situation may have caused. We encourage you to please contact us as soon as possible to discuss your concerns and to allow us the opportunity to assist you. We are committed to providing our customers with high-quality products and service, and we are confident that we can work together to resolve any issues you are experiencing.
  
  Thank you for bringing this matter to our attention. We hope to hear from you soon.
  
  Sincerely,
  Venom Motorsports

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order my husband VENOM X22 i financed the bike through venom in nov/dec 2022 and since it was delivered it came defective the first part it came with the scratches on the top of the bike the rims had scratches and the tires came damage also. The side of the bike the clips were broke. They did send those replacement parts and now since our winter is just ending my husband couldn't ride it, we had the bike in the garage since delivery and now since he tried to start it the bike wont start we even charged the battery and the battery killed my charger. All I want my money back if I get my money back I don't want the bike they will need to send a free shipping label. I shouldn't have to pay to send the bike back because the bike came defective. the photos are what was wrong with the bike when i first got it. and one photo shows the battery I just want a refund

  

  Business Response

  Date: 08/03/2023

  Hi ****,

  
  We apologize for any inconvenience you may have experienced with your Motorcycle. We have thoroughly reviewed all available information, including your warranty claim, and our team is eager to provide a resolution.
  As part of our efforts to resolve the issue, we would like to offer you a replacement battery at no cost, which we will promptly ship from our facility. To proceed, kindly respond to our email at your earliest convenience and provide us with any necessary information we may need to expedite the process.

  
  Thank you for your cooperation and understanding.

   

  We look forward to resolving this issue and ensuring your satisfaction with our product.
  
  

  Customer Answer

  Date: 08/03/2023

  
  
  Complaint: 19535998
  
  
  
  I am rejecting this response because: the battery is fine it is the stator which involves taking the engine apart either a new bike or my money back this bike does not even run I am paying for a bike that don’t run in not paying another penny until I get my money back or a replacement bike
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 27/03/2023

  Hi ****,

  Thank you for response. We would like to assist you in resolving the issue with the stator of your motorcycle. We would like to inform you that a replacement stator can easily fix the issue and get your bike up and running again. We would like to ship you a brand new replacement stator for your motorcycle as soon as possible.

  
  We have made multiple attempts to contact you via email and phone but have been unable to reach you. We kindly ask you to reach out to us at ************** at your earliest convenience to discuss the details of the shipment of the new stator and to address any other concerns you may have.

  
  We value your business and want to ensure that you are completely satisfied with your purchase. Our team is committed to providing you with exceptional customer service and support.

  
  Thank you for your patience and understanding, and we look forward to hearing from you soon.

   

  Customer Answer

  Date: 27/03/2023

  
  
  Complaint: 19535998
  
  
  
  I am rejecting this response because: I already put the stator in and the bike still doesn’t start. 
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 04/04/2023

  Hi ****,

  We would like to clarify that the stator you received was not sourced from our warehouse or company. As exclusive providers for Venom Motorcycles, we are not aware of other stores that carry parts for our products.

  
  We are fully committed to helping you obtain the correct part and resolving this issue as soon as possible. However, despite our team's efforts to reach you through email and phone calls, we have been unable to connect with you. It is crucial that we communicate with you to provide the necessary assistance.

  
  Therefore, we kindly request that you contact us as soon as possible by replying to the emails our team has sent to you, or by calling **************. This will enable us to work towards resolving this matter promptly and providing you with the necessary assistance.

  
  Thank you for your patience and understanding.

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered The Venom x20 125cc for $2,159.98 on January 9th 2023, and that included a $300 fee for this to have come Tested, PDI, and fully assembled. Ready to ride only arrived ready to fix. Bike arrived both mechanically defective, as well as cosmetically defective with various visible surface rust on different parts of the frame. The delivery I received did not abide by their terms and conditions. This was able to be delivered with no signature. Had I received the proper delivery, this would have been inspected promptly and I would have had it sent back immediately. The fact this was tested and put together and somebody missed all of the various rust spots on this bike is truly embarrassing on their part. I paid to have this fully assembled and tested and I've yet to ride it not even once. I have had nothing but issues out of it. I was questioning them about who was at fault when their shipping terms and conditions aren't met? As Venom Motorsports has had no accountability for anything. I have no interest in exchanging emails with pictures, videos and playing mechanic myself any more than I already have. As there are multiple issues I am still waiting for them to diagnose properly. They claim this is the first instance of rust on one of their brand new bikes. And they want to send me some rust remover. All I could do was laugh. All I've asked of is how I can get this back to them. This is a defective bike. They have broken multiple terms and conditions but have consistently thrown in my face that all sales are final. No accountability on their end. They are willing to fix it, yes. But it shouldn't have come with issues. It is not ready to ride as ordered, it has been here a month and a half. They are offended by the language I have used, but when they break multiple terms and conditions and shrug their shoulders and all you've asked is how can I get this back to you and they just want you to play mechanic it's kinda ridiculous. ***** ****** ******** **********

  

  Business Response

  Date: 09/03/2023

  Hello ******,

  
  We apologize for the inconvenience caused and thank you for bringing this to our attention. We have tried to help you several times, but unfortunately, each time you have called us, you have given us threats and sworn at our employees, which is unacceptable. Please see attached email threads.

  After reviewing your complaint, we understand that you have no interest in exchanging emails with pictures, videos and playing mechanic yourself, and we want to make it right for you. Therefore, we suggest that you return the motorcycle to us for a full refund.

  VENOM MOTORSPORTS
  1380 CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES

  RMA#28566RN

  Once we receive the motorcycle and verify that it is in the same condition as when it was delivered to you, we will initiate the refund process. Please note that refunds may take up to 5 business days to process, and the refund will be issued to the original payment method used for the purchase.

  We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please do not hesitate to contact us.

  Thank you!

   

  Customer Answer

  Date: 19/03/2023

  
  
  Complaint: 19508628
  
  
  
  I am rejecting this response because:

  
  

  
  
  I'd love to return this, it has yet to run properly. I haven't even bothered to go out and crank the thing since communication has ceased with this company. Freight charges are going to put me out above $1500. And that's not including the extra batteries I was willing to ship back for them. As well as all the materials they want me to buy. Quite strange that 1 of the materials listed on the list, was something that didn't even come with my bike. Just an all around **** company unfortunately. So I will just have to sell this bike off locally as is. The flaw is in there paperwork, and you can see that somebody didn't even write this shipment down for requiring a signature. Quite suspicious as the bike came completely broken and cosmetically defective, and ***** on the phone had the audacity to tell me that well you got the package didn't you? So I hope people will just do their proper research for now on, you can't trust a 2.7 trust pilot review where everybody's saying the same exact things. You're dealing with essentially liars. And people that break their own terms and conditions frequently, and all they do is turn their head. Essentially the consumer is always liable for venom motorsports mistakes. It's unfortunate that this company views posting honest reviews and honest experiences I have had with this company as a threat. As I would love to be able to save other consumers from having to deal with such a suspicious, shady, poorly ran, money hungry company. The only one that ever gets affected is their consumers. Highly recommend not doing business with this company. I will gladly voice buyers beware any chance I get that isnt a threat, an honest review is an honest review. Venom Motorsports terms and conditions are there for looks not because they stand by any them. Very unfortunate company I will just take it as a lesson myself. And suggest any others to do deep research of the terrible encounters several others have had with this company. So thank you for the chance to get a refund, but I'd get like $500 back for YOUR mistakes. Thanks but no thanks. Enjoy ******** others. 
  
  

  
  Sincerely,
  
  
  
  ****** ******