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Business Profile

Collections Agencies

Financial Debt Recovery Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 326 total complaints in the last 3 years.
  • 121 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:30/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For a couple of months we have been receiving robo-calls from FDR Ltd who reference
    ***** *******, file number ******************. We do not know this person. I called FDR and advised them but the calls continue unabated, often more than 10 daily. When I block the number, the calls come from a different number. This has happened repeatedly.
    We are 75 years old, ******* **** ****** ******. This is harassing. How do I get the calls to stop.
    The calls come on our home phone at ************ which is a ****** home phone registered in my name.

    Business Response

    Date: 21/09/2022

    Good afternoon. 

     Your phone number has been removed from our systems. Unfortunately sometimes there are multiple files with the same number. Please allow up to 48 hours for the changes to take into effect. 

     Thank you. 

  • Initial Complaint

    Date:30/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 2022
    FDR contacting individuals whom I have no contact with about a debt I owe. *** **** **** ********* ******** **** ***** ****** ******* ******* * **** ***** *** ** ** ** ******* **** *** **** * ****** ** **** **** *** ******. I know the person yes but no contact number.
    I have dealt with FDR over the phone before with another number I had. However I had to change it because I was getting more than 2 calls or contact attempts by them per day. Also my cellular device started having problems after every contact they made with me. This happened 3 times with 3 different numbers. How they get my new numbers is beyond me. *** * ******* ***** ** **** ********* ******** **** ** *** **** ***** ** ***** **** ** ***** *** ******* ** *** ******* ***. ******.
    If they can contact people around me that I don't have contact with then they can easily find my number using the same method doesn't one think.
    Nevertheless I owe a debt and have contacted FDR several times to make arrangements. They end up putting me on hold every time for more than 20 minutes at least so I hang up. No call back from them whatsoever. They will however contact people I know to stage the issue with my debt 3 months later. The communication is futile at the least.
    Stop contacting people I know *** **** *******.

    Business Response

    Date: 21/09/2022

    Good afternoon. 

    After looking through the file we have noted that your references wish to not to be called. However, you did mention that you have called multiple times to rectify your file. In April 2022 you were offered an arrangement that you agreed to and defaulted on. Therefor the calls will continue. 

    If you wish to resolve this matter, please give our office a call. 

    Thank you. 

    Customer Answer

    Date: 23/09/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *********

  • Initial Complaint

    Date:30/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call me. I don't have any debt with them whatsoever. I want my phone number off the list.

    Business Response

    Date: 21/09/2022

    Good afternoon. 

    The phone number ending in **** has been removed from our systems. 

     

    Thank you. 

  • Initial Complaint

    Date:30/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was contacted about an outstanding debt (being disputed) i was taken advantage of by an a terrible salesperson that later lost his job. Out of desperation i was put in a deal wit 29% interest on a $4500 car that had to be scrapped after less than 2 years due to leaking head gasket i paid what i could but i was in a situation where i simply could not afford to pay for a car i coulld not drive. i tried to dispute it with the car store but got nowhere .
    recently fdr has contacted me and i requesteq an email with info where i could make payments and that email was never sent now they are callimg my place of enployment (totally unacceptable) also ive made an arrangement mo monday to conctac them on Wednesday tuesday the called me again 5 times annoying my landlord to the point of telling me if these calls dont stop i will need to find another place to live . this has to stop.

    Business Response

    Date: 21/09/2022

    Good afternoon.

    Going forward there will be no phone calls made to your work place as long as the communication between the agent and yourself is clear. We have noticed that there is a payment arrangement on file and we thank you for taking the initiative to have this rectified. 

    If there is anything we can help you with please give us a call. 

    Thank you.

  • Initial Complaint

    Date:29/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business refuses to resolve the issue in a manner that is suitable to my financial situation. I am receiving harassing phone calls daily. I have received one threat of legal action against me.

    Business Response

    Date: 06/09/2022

    Good morning *******.



    Unfortunately until there is some sort of action taken on the account the calls will continue. FDR is more than willing to discuss the situation with you as well as work with you to have this resolved. Provided below is the contact information for the Manager of that department, please feel free to give her a call at your earliest convenience so that we can get this rectified.



    Shanna S.

    +1 ************ 



    Thank you

    Customer Answer

    Date: 07/09/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)

    I do not accept this response. I have shared previously during my communications with this business that I would be happy to pay my debt. The only option I am given is to pay it all at once which is not suitable for my financial situation at this time. I will not take out a loan to pay this debt but I would be happy to do monthly payments as I've stated over the phone several times. I will not reach out to this business until they understand that the debt cannot and will not be paid all at once.

  • Initial Complaint

    Date:22/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting robo calls from this company any I call in to advise they have the wrong number and they say they will update the file but do not. They also sometimes just hang up on me. The name they ask for on the messages left on my phone do not match the file when I speak to someone or me. This is getting very frustrating.

    Business Response

    Date: 13/09/2022

    Good Morning. 

    After looking through our systems, we can confirm that the phone number ending in **** has been removed as of August 22nd 2022. Unfortunately there were two files within our office that had this phone number as a main point of contact. 

     

    Going forward, there will be no calls made and the phone number has been placed on a "do not call" list

     

    Thank you. 

    Customer Answer

    Date: 15/09/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

  • Initial Complaint

    Date:19/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Has done but call here multiple times a day, looking for someone I have never heard of.

    Business Response

    Date: 06/09/2022

    Good afternoon ****



    All of our calls are recorded and after further investigation we have seen only one call on August 18th 2022 at 5:37pm.



    The phone number on record was ***-***-**** and it has since been removed.



    Thank you.

  • Initial Complaint

    Date:16/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, FDR Ltd, has been calling our home phone non-stop looking for some one named ******** ******* *****. This person does not live here. Our phone number is not her number. We have no association with this person. They have left numerous messages on our answering machine, and whenever there is a person on the other end to speak to, we have made it very clear that they have the wrong number. In spite of this, they keep calling. This has to stop!

    Business Response

    Date: 29/08/2022

    Good Afternoon,



    We apologize for any inconvenience this may have caused you. The following phone number ************ has been removed from our database. Please allow 24-48 hours for calls to completely stop.





    Thank you.

    Customer Answer

    Date: 30/08/2022

    (The consumer indicated he/she ACCEPTED the response from the business.)

    As long as they stop calling me I am happy.

  • Initial Complaint

    Date:09/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I have been receiving numerous calls from FDR claiming we owe them money. They say they are collecting on behalf of *********. We have never borrowed from that place in our lives. They are ********* me at my place of employment as well.

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 7, 2022/08/25) */
    Good morning

    After further investigating the file, our office has put it on a temporary hold. In order to close the account, we are required to verify that we are closing the correct person's file. In order to do so, we do need to verify the following.

    Full name
    Date of birth
    Mailing address

    Once the following has been received and we have verified that the account does not belong to you, collection calls as we all collection activities will immediately seize. We await your response.

    Thank you

  • Initial Complaint

    Date:08/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had my current phone for at least 5 years. That's how long the calls have been happening. The person who had the number before me is ****** * **********. He is the one who owes the money and had the number before me. They won't believe that I'm not him or know him. Yesterday, for the 4th time I called FDR and asked them who the complaint was for and they confirmed ****** **********. I again asked them to take my number off the file as it isn't his number anymore. This will stop the calls for a while and then they start again.

    Business Response

    Date: 25/08/2022

    Good afternoon



    We apologize for the on going phone calls. The number ***-***-**** has been placed on a company wide DO NOT CALL list.



    Please keep in mind that this number was removed from Financial Debt Recoveries database only. To ensure the phone calls will not happen again with other agencies, we recommend contacting your service provider and letting them know that this is on going, they will be able to guide you through the next steps.



    Thank you.

Financial Debt Recovery Ltd is NOT a BBB Accredited Business.

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