Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding a collection account that has been incorrectly reported on my personal credit report. The account in question is associated with a business corporation, and I am not personally liable for this debt. I have never entered into any agreement or signed any contract with the creditor or collection agency in my individual capacity.
  
  This collection entry is inaccurate and misleading, as it does not reflect any personal financial obligation of mine. It appears that my name may have been linked to the business account in error. I respectfully request that this matter be thoroughly investigated and that the incorrect information be removed from my credit profile to prevent further harm to my personal credit standing.
  
  I am seeking the prompt removal of this collection entry and confirmation that my personal information will no longer be connected to this or any other unrelated business debt.

  Business Response

  Date: 21/04/2025

  Hello,

  The allegations made in the complaint have been
  reviewed and are incorrect. Common Collection Agency (CCA) has the information available for review. As CCA cannot communicate the details of our client’s
  business matters via email -or in this forum, we ask that the consumer
  contact our office directly at 1 -************* ***  ****
  
  Our only intent is to communicate the facts of the
  matter which might allow the complainant to properly assess their situation and
  how it might be improved.

   

  Thanks

  Customer Answer

  Date: 21/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the account is not on my name and CCA has not provided any documentation to support their claim. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 24/04/2025

  Hello,

  As Common Collection Agency (CCA) cannot communicate the details of our client’s business matters via email -or in this forum, we ask that the consumer contact our office directly at 1 -************* ***  **** 

  Thanks

  Customer Answer

  Date: 25/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  CCA has not provided any documentation demonstrating that I personally owe the alleged debt. Specifically, they have failed to furnish a signed agreement or personal guarantee linking me to this obligation. As the debt pertains to a business corporation, and I did not sign any personal guarantee, I am not personally liable.
  Furthermore, I request that all communications be conducted in writing. Verbal communication over the phone is not acceptable for resolving this matter.
  Reporting this debt on my personal credit report without substantiating documentation infringes upon my rights under the Ontario Consumer Reporting Act, which mandates that information included in a consumer report must be accurate and verifiable.

  Until CCA provides valid documentation substantiating my personal liability, I maintain my position that I am not responsible for this debt.
  Sincerely,
  ***** *******
  

  Business Response

  Date: 07/05/2025

  Hello,

  Common Collection agency will provide a copy of the application to the consumer via mail.

   

  Thanks

• Initial Complaint

  Date:27/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my ex husband had a line of credit which is showing on my credit score he is paying off i can see ir dropping on my credit score ( and have proof of it) yet they keep putting it in a no payments my name was never sign on these document i have requested serval times for this problem to be fixed yet nothing is done about it. Im so sick of be arrested all the time bye this company and want this fixed on my credit score now.

  Business Response

  Date: 27/03/2025

  Hello,

  We will require additional information for this inquiry as we do not have any account information or financial institution this consumer has an account with. Common Collection Agency (CCA) doesn’t determine liability, the banks use their
  lending agreements to determine same. CCA doesn’t alter credit bureaus, the bank would
  update associated bureaus to reflect the payment history of the liable parties.
    
  

  CCA recommends that the complainant request copies of the
  lending agreements which outline liability to ascertain the validity of her
  contentions.  

  Thanks

  Amit

  Customer Answer

  Date: 27/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i have asked serval times for proof of these documents and have yet to recieve them. So i need the calling me 3 to 4 time daily to STOP
  
  
  
  Sincerely,
  
  
  
  **** *******

  Business Response

  Date: 28/03/2025

  Hello,

  We require additional information from consumer, i.e. account number as we are unable to locate an account in our system.

   

  Thanks

  Amit

  Customer Answer

  Date: 28/03/2025

  
  

  Complaint: ********
  
  
  
  I am rejecting this response because: if they dont know what im talking about why are they calling me i should have to give them any information if what they are saying is true and there in rhe right they should know all this bye my name and address im sick of thus ******** run around and it need to be dealt with and they need to stop arresting me enough is enough.
  
  
  
  Sincerely,
  
  
  
  **** *******

  Customer Answer

  Date: 30/03/2025

  Here is a file.# ******* and i expect this to be fixed i am sick and tired off this.

  Business Response

  Date: 01/04/2025

  Hello,

  This consumer's file is closed in our office. The consumer will need to contact the financial institution directly.

  Thanks

  Customer Answer

  Date: 01/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  And i expected that i will no longer receive calls from this business 
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:10/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is again's Commom Collection agency, INC,they said they are acting on behalf of ****, they have been making ********* calls to pay them the amount of $169.06, once of the employees encouraged me ** ***** ***** or do ***** for the sake of payment just because I am jobless and homeless with my child!!; however; **** *** ****** ******** *** *** ******* this collection agency do not supposed to send me any letters, neither nor to call me because I have filed a consolidation with ******** ******** Trustee, **** is included on my debts, their phone are: *** ******** Fax: ************ 
  Hopefully they can stop calling me and contact ******** instead.
  
  Regards,
  ********* ********

  Business Response

  Date: 10/01/2025

  Hello,

  Please
  be advised that this
  debt was assigned to our office on December 31, 2024.  Neither Common Collections Agency (CCA) nor any of our agents have called this person regarding this debt. The
  file is now on hold pending the receipt of the alleged bankruptcy proceedings. Please advise if there are any additional questions. 

  Regards,

  **** ******

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get daily VM messages from this collection agency requesting a call back from a person that is not me! They quote file #******. I don’t know if this is a scam or a legit collection agency but they are looking for ****** * ****** which is not my name. I’m very concerned this is affecting my credit score.

  Business Response

  Date: 08/02/2024

  Thank you for your email. We have updated our records to ensure no further calls are made regarding this individual. This will not have any impact on you whatsoever. Thank you for letting us know.

  Customer Answer

  Date: 08/02/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency continuously calls our home phone, and my husband's private cellphone. They are also sending mail to our home address. The person they are trying to reach no longer lives with us and we have no contact with them, they have been told this multiple times and have been told to remove our phone numbers from their file. I don't even know how they obtained my husbands cellphone number. I have also repeatedly sent the mailings back marked 'not at this address' This woman who phones has discussed private information abut the person which has nothing to do with us. The continued contacting of our home phone and my husbands cellphone is bordering on criminal harassment. We want all contact to end immediately.

  Business Response

  Date: 24/10/2023

  Thank you for bringing this to our attention, The number in question has been placed in a do not call status.

• Initial Complaint

  Date:27/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been contacted by this agency , I called them back and they asked personal questions to confirm my identity however they are coming up on my phone as likely ***** with todays amount of identity fraud I refused , the agent was **** and when I asked them to correspond only by mail and not by phone they answered you can would not assist me and said and I quote “ you can figure that out yourself “ I have recieved nothing from them besides phone calls however regardless of me not giving out my other personal information they confirmed when asked that it was regarding ** *********, for a company who refuses to discuss my case based off me giving my personal information they seemed to allow that , again I am asking for mail correspondence only this way as the agent refused my request and that this company cease all phone calls to me as instructed my the consumer agency of Canada

  Business Response

  Date: 08/08/2023

  Please see the attached response, thank you.

  CUSTOMER EXPERIENCE INFORMATION
  Customer Information:
  ***** *******
  ** *** ***
  ******* *********************
  Thank you for bringing this matter to our attention, to protect consumers privacy and security, a 3-point
  verification must be completed before the agent can disclose the creditors name.
  The employee asked the consumer to confirm her Date of birth or mailing address before she can
  continue with the collection call. The consumer refused to provide her vitals and claimed that we are
  fraud and will not provide any info until the agent disclosed the creditors name. The agent reiterated
  she is calling from Common Collection Agency on behalf of one of the creditors and needs to confirm
  her identity before she can continue. The consumer claimed no one has the right to ask her with
  personal identification questions. A letter was also mailed to the consumer of the outstanding debt.
  It is a mandate that we verify consumers identity before we disclose the creditors name. We hope this
  provides clarity to our customer’s concern.
  Rob A.
  Manager, Business Intelligence
  1 888 851 8699 ext ***

  Customer Answer

  Date: 08/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The agent did not identify that the debtor was ** ********* and you did not respond to the comment t made by the agent when I requested by mail only that I was to figure it out myself I don’t want any correspondence either by mail or phone by you , your actions are unprofessional as you have received many complaints , your agents regardless of me providing my information we’re not a acting  in a professional matter your free to listen to the conversation from the agent making childish and petty remarks , I’ve always paid my credit cards in the past and am not able to as I am disabled now  and not financially able to as explained to ** ********* . So I’m conclusion there is no possibility of any kind of resolution had your agent been less aggressive I would have explained the situation and to answer your next question I do not wish to speak to anyone in your company 
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:20/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently been contacted by this company… AGAIN… after months of no contact. I have specifically told them in the past that if they contact me, they are to do so by mail only. They are not permitted under any circumstances to call me. It is not a request, but rather a flat out demand that they cease contact immediately.
  
  Seeing as they have obviously disregarded my previous orders, I hereby revoke permission for them to contact me by mail as well. They are not allowed to contact me by any means under any circumstances

  Business Response

  Date: 04/05/2023

  ****** *** *** ******** ********* ******** ** ******** ***** ****

  COMMON COLLECTIONS AGENCY INC.
  BBB Complaint # ********
  Customer Information:
  ***** ********
  *** ****
  ******* ** ****** CANADA
  Daytime Phone: ***** ********
  E-mail: [email protected]
  This account was assigned to Common Collection Agency for collection purposes from our
  client on April 18th, 2023. On April 19th our office attempted to contact ***** ******** at the
  phone number on filie. This phone number was provided by ***** ******** at the time credit
  was extended. Our file notelines indicate ***** ******** was verbally ******* and *************
  to the agent who launched the call on behalf of Common Collection Agency Inc. This was the
  only interaction with Common Collection Agency Inc and ***** ********.
  We can only speculate that any collection calls launched to ***** ******** prior to April 18th
  would have originated from another collection agency.
  This account has been placed on hold and no further collection calls will be made however the
  account is still outstanding and subject to potential further action.
  Robert A.
  Manager, Business Intelligence
  Common Collection Agency Inc

  Customer Answer

  Date: 16/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  file on hold isn’t acceptable. All contact must be ceased. Period. No exceptions will be made.
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 24/05/2023

  ****** *** *** ********* ***** ****

  BBB Complaint # ********
  Customer Information:
  ***** ********
  *** ****
  ******* ** ****** CANADA
  Daytime Phone: ***** ********
  E-mail: [email protected]
  This account was assigned to Common Collection Agency for collection purposes from our
  client on April 18th, 2023. On April 19th our office attempted to contact ***** ******** at the
  phone number on filie. This phone number was provided by ***** ******** at the time credit
  was extended. Our file notelines indicate ***** ******** was verbally ******* and *************
  to the agent who launched the call on behalf of Common Collection Agency Inc. This was the
  only interaction with Common Collection Agency Inc and ***** ********.
  We can only speculate that any collection calls launched to ***** ******** prior to April 18th
  would have originated from another collection agency.
  This account has been placed on hold and no further collection calls will be made however the
  account is still outstanding and subject to potential further action.
  Robert A.
  Manager, Business Intelligence

  Customer Answer

  Date: 02/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I want to be difficult. I want the file closed period. No calls AND closed file. I do not recognize any of this.

   

  bye
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 08/06/2023

  ****** *** *** ***** ******** ** **** ** ****** ** ******* ** **** ***** 

   

  BBB Complaint # ********
  Customer Information:
  ***** ********
  *** ****
  ******* ** ****** CANADA
  Daytime Phone: ***** ********
  E-mail: [email protected]
  Common Collection Agency Inc has requested the original creditor close this account with our
  office. Collection efforts have ceased from our organization.
  Robert A.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned a company called ****** ***** Inc. and had a **** with ***. I sold the business to and no longer owned it. It purchased by ** LTD. Which is publically traded under the name ****** ***** ****** Inc. I moved on and I was later (2yrs later) called by the collection agency for the credit card balance. I was informed by the collection agency that this is on my personal credit history and I need to clear it as I personally guaranteed the **** (not sure if true) and the balance was over $17,000. I didn't want issues, and negotiated the balanced to $15,029 and paid it right within 48hrs. A few days later, I get a letter in the mail from the Collection Agency stating that the balance due was $7,613.82....The letter does not state anything else about the company that had the credit card nor my name. I was basically pursued for something that I was not responsible for and overpaid!!!

  Business Response

  Date: 12/04/2023

  COMMON COLLECTIONS AGENCY INC.
  

  BBB Complaint # ********
  

  Thank you for bringing the matter to our attention.
  The consumer requested to immediately produce a “Release letter”. As such the final payment had yet
  to fully cycle through the 2 separate accounting systems (creditor and agency) . Cycling through the
  systems, would have produced a more accurate accounting of the unpaid portion.
  On March 27th CCA issued full and final release letter to Mr. ***** as well.
  Notwithstanding, the Release is binding regardless of the stated unpaid balance, which is the value of a
  Release letter.
  Should the consumer have any questions we are available to be contact at 888 851 8699.
  

  Robert A.

  Manager, Business Intelligence

  Common Collection Agency Inc

• Initial Complaint

  Date:27/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have nothing todo with this company!
  This company phones with autodialler everyday for 6 or more months,
  I have nothing to do with this company.
  They are leaving long messages on my answering machine, don’t know who they are and they have been asked to stop. You can’t phone the number they ask you to call back at, it goes nowhere and ends without being able to leave message. I phone the ontario number and blew my cool, but told them to stop.got hung up on by them.
  They better stop because a ******** ********** complaint will be going to the RCMP soon.
  A letter was sent but heard no response and phone calls keep coming.
  Talking with lawyer and we may sue *** *********** if the calls do not stop!
  I read all the complaints on the bbb and they better comply as lawsuit /*********** complaint soon to follow.
  All calls have been logged for future reference for any future lawsuit/ charge.

  Business Response

  Date: 06/04/2023

  COMMON COLLECTIONS AGENCY INC.
  BBB Complaint # ********
  Customer Information:
  ****** *****
  **** ****** ****
  ******** ** ****** ******
  Daytime Phone: ***** ********
  E-mail: ***************
  
   The telephone number ************ was assigned with the file from *********** ****** ********* on August 3, 2022.  Our agent left a message on that number  on different occasions with a 3rd party which gave the impression the customer resides there.  
  Our automated dialer system called the telephone number, but no message was left. We have since removed the number from our systems to ensure no further calls are made to **** ****** and apologize for the inconvenience this has caused. We have also removed the email address associated to the account.
  Should **** ****** have any further questions or concerns, our operations manager Shazia K. can be reached at 1 *** *** **** ext ****
  
  
   
  Robert A.
  Manager, Business Intelligence

• Initial Complaint

  Date:21/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling my employer multiple times a day stating I owe them money which I don't. I have delt with the the debt I owed to the original lender and this company is still trying to claim I owe them money. Its unprofessional they have called and yelled at our admin lady on multiple occasions this isn't okay

  Business Response

  Date: 29/03/2023

  BBB Complaint # ********
  Customer Information:
  ***** *******
  *** *** *** *
  ******** ***** ** *** ***
  Brookside, NS *** *** CANADA
  Daytime Phone: ***** ********
  E-mail: ************@*****.com
   This file along with 2 others was assigned to our office on February 2nd 2023 with only a place of employment number for contact. To date, a total of 3 notices have been sent to Mr. ******* informing him to contact our office. Unfortunately this has not transpired and he has not provided any other contact information. No details were provided to his place of employment regarding the purpose of our calls.  It is important for Mr. ******* to contact us especially if he is under the impression that this matter has been resolved with the original creditor. As of today, March 29th  this matter has not been resolved and continues to have a negative impact against him with our office. We urge Mr. ******* to return the call, verify his identity and he can request to have the number he has provided removed from our file to ensure no future calls are made. 
  Operations supervisor Mr. ****** ***** is standing by to take Mr.******** call and can be contacted at 1 *** *** **** ext ***
   
  R.A.
  Manager, Business Intelligence
  Common Collection Agency Inc