Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Common Collections keeps calling a number I don’t even live at anymore. I keep asking them not to call there as I do not live there anymore and they have my current email and phone number on file. Please take the following numbers off my file. ***** ******** and ***** ********

  Business Response

  Date: 13/03/2023

  ****** *** *** ******** *********

  Complaint ID: ********
  
  Thank you for bringing this matter to our attention. Please be advised the creditor we represent regarding this outstanding matter requires multi factor authentication prior to updating account details. We request that ***** ********* contact operations supervisor Patricia S. at 1 *** *** **** *** *** so this matter can be actioned at her request. Patricia is standing by to assist. 
  
  Rob A., Manager, Business Intelligence.

• Initial Complaint

  Date:21/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is bogus, they have no executives or board of directors yet i keep getting ******** by them. This company has to be stopped immediately.

  Business Response

  Date: 23/02/2023

  Please see the attached write up in regards to this matter, thank you as always for your assistance.

  Thank you for bringing this complaint to our attention, Common Collection Agency Inc was assigned a collection account from a financial institution regarding a collection item in the name of **** *****. Common Collection Agency Inc is a licensed collection agency and has been since 1963. This specific collection item was assigned to our office as of October 20th, 2022. Our office attempted to contact Mr. ***** on February 21st 2023 however he declined to verify his identification for us to proceed with the collection call. Our company has strict guidelines on what can be communicated to a consumer without such verification to protect our consumers privacy. We strongly urge Mr. ***** to contact Patricia S. at 1*** *** **** ext *** to have this matter resolved.

• Initial Complaint

  Date:15/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD REACHED OUT TO MANAGER GLEN AT 1********** EXT- *** A WEEK OR TWO AGO, JUST RECEIVED A VOICEMAIL FROM HIM TODAY AT 12:36 PM 02-15-2023.
  THE VOICEMAIL WAS VERY HARD TO HEAR AND I COULD BARLEY MAKE OUT THE NAME AND NUMBER BUT PUT IT TOGETHER THAT IT WAS HIM RETURNING MY CALL AS I HAD REACHED OUT REGARDING A DEBT I HAVE WITH ***** **** FROM 2019.
  I HAD SPOKEN WITH SOMEONE ELSE AFTER I LEFT HIM A MSG AND RECEIVED THE DOCUMENT THAT I NEEDED AS I ADVISED THEM I WAS WORKING ON TAKING CARE OF THE MATTER IN COURT TOMORROW 02-16-2023 AS MY HUSBAND HAD AGREED TO TAKE CARE OF THE DEBT AS THE MONEY WAS USED FOR HIS IMMAGRATION APPLICATION AND EXT. AND I WAS TAKING THE MATTER TO COURT ALONG WITH MY DIVORCE TO TRY TO TAKE CARE OF IT THAT WAY, I ADVISED GLEN I WILL KNOW MORE AFTER TOMORROW AND IF I AM NOT GRANTED THE REEMBERSMENT THAT I WILL HAVE TO ARRANGE TO TAKE CARE OF THE MATTER MYSELF HOWEVER I AM ON A MEDICAL LEAVE BUT RETURN TO WORK ON MARCH 6TH AND I AM A SINGLE MOTHER OF TWO SO IM GOING TO HAVE TO TRY TO WORK OUT AN ARRANGEMENT UPON PROVIDING THIS INFORMATION. gLEN "MANAGER" GOT VERY **** WITH ME AND DEMANDED I PAY OR HE IS GOING TO GO LEGAL. i AGAIN EXPLAINED TO HIM THAT I DO NOT HAVE ANYTHING RIGHT NOW AND THAT AGAIN I WILL KNOW MORE AFTER TOMORROW THE MAN SPOKE OVER ME THE ENTIRE TIME AND WOULD NOT HEAR A WORD I HAD TO SAY ONCE HE REALIZED I WAS NOT GIVING HIM ANY MONEY TODAY. AS A DEBT COLLECTER MYSELF I KNOW 100% THAT THIS BEHAVIOUR IS NOT ACCEPTABLE ESPECIALLY WHEN SPEAKING TO PEOPLE WHO ARE OBVSLY HAVING A HARD TIME FINANCIALLY AND PUTTING IN THE EFFORT TO MAKE ARRANGEMENTS. I WOULD LIKE TO MAKE A COMPLAINT AND I WOULD LIKE PERMISSION TO SUE FOR ******* AGAINCED ME WHEN I WAS CLEARLY TRYING TO TAKE CARE OF THE MATTER ( ADD ON THE REASON WHY IT HAS TAKEN THIS LONG FOR ME TO MAKE AN ARRANGEMENT IS DUE TO THE LIFE EVENTS THAT I HAVE GONE THROUGH IN THIS TIME AND THAT I WAS PROMISED A REIMBURSMENT AND WAITING FOR THE PROCESS TO DO SO)
  I WOULD ALSO LIKE TO BE PROVIDED WITH THE RECORDING FROM COMMON COLLECTION AGENCY TO PROVE THIS CONVERSATION

  Business Response

  Date: 23/02/2023

  Please see the attached response in regards to this consumers complaint, thank you for your assistance.

  Complaint ID: ******** 
  
  
  CCA strives to present high levels professionalism at all times. We understand consumers have personal financial issues, however the factors represented by this party do not impact the basis of their contractual liability with our client or the demand status of overdue accounts.  While CCA does offer consequence counselling to consumer to advise of the repercussions of continued non-payment, we would not condone and will confirm here that no comments were made of a *********** nature. 
   
  As this is not a forum for the exchange of detailed information, we invite the consumer to contact us directly with any requests. Should the consumer wish to speak with an alternate party here, she need only contact our office and request same.  We would be happy to continue the communication towards a mutually beneficial resolution.  The agent’s Manager can be reached at *** *** **** x ***.

  Customer Answer

  Date: 23/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This was a manager that i had reached out to and I refuse to call back and go through the same treatment over again as this company clearly allows this type of interaction. As a experienced collector myself (as this is my line of work) I would absolutely never speak to anyone the way I was addressed that day. Unacceptable. 
  
  And very degrading. To be completely ignored and have a demand so rough while I'm trying to work on the matter is not only disrespectful but also made me feel like a complete low life for not having the funds right away. I 100% do not accept this what so ever.
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 24/02/2023

  The individual referenced in this complaint named Glenn is not a Collection Manager at CCA he reports directly into Gary O. who is the Collection Manager. Gary can be reached at 1*** *** **** ext ***. In the interim we have placed ***** *****'s file in our office as a do not call status to ensure no further calls are made. Our client has assigned this matter to our office to collect the account in full and to provide consequence counselling if an individual is unable to resolve the debt. Gary will work  with ***** ***** to negotiate an arrangement that addresses this outstanding matter.

  Customer Answer

  Date: 27/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I will be dealing directly with the original debt holder at this time i wish no contact with anyone from this company as there is clearly a lack of training, a lack of understanding and respect for others. Like i stated or tried to state i am currently working on resolving the matter. Nothing will be able to be paid until i can go back to court as i had already tried to explain to the man pretending to be a manager, and yet i still have not received even an apology from anyone in this company. Talking to people like that gets you nowhere and trying to make people feel small or scared to get the debt paid does nothing either. Have some decency especially when you can see the person is clearly working on it. As a fellow collector i understand you need to hit your goal at month end however this debt is not big enough to even try to come after me with such aggressiveness. Calm down and learn how to talk to people this is the reason so many people dislike collectors and collectors like this makes it harder for the good collectors to do there jobs.
  The debt occurred under my name yes, however the reason it is not paid is again because it was to be paid by my husband and again i am working on getting it paid back for me to do this i needed information witch i now have and i will be going back to court in may. Unfortunately these processes take time.
  Because this is to be going to court i will not be paying a penny on it as it is not to be paid by me. I will be reaching out to your client directly and i will be making the payment to them.
  Please learn to treat people with some form of respect and shut your mouth long enough to understand what is going on. there are thousands upon thousands of files to be worked and collected from. My small debt is not going to get you to bonus nor will it give you a big enough bonus check to celebrate. respect and patience can go a very long way. Good luck 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 13/03/2023

  ****** *** *** ******** ********* CCA has made multiple attempts to assist this consumer by providing contact information for a senior manager to have this matter resolved. We appreciate the challenges ***** ***** is facing in recovering these funds from the individual she provided the funds to however there is no mention of this in any of the contractual data provided to our creditor. 

  Customer Answer

  Date: 23/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:15/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The common collection agency is calling me daily sometimes twice a day I am not the person who they are looking for nor is my phone number hers ahe has her own phone number. I have asked them to stop calling and they flat out refused because I am her next of kin and they said until it is resolved they will continue to call me. I have blocked their number they have called from a different number. Even with blocking their numbers they can and do leave voice e mails daily. I have had them harass me while I was away on vacation resulting I me having fees for out of county calls on my phone. The person they are trying to reach is an adult and has repeated called them to contact this woman looking after the issue and is unable to reach her or leave a message unless it is after hours. So they have been playing phone tag. All of this has been going on since September and has nothing to do with me but they continue to harass me with voice mails daily. I want my phone number removed from their files and the harassment to stop the file number they are calling about is #3085208 for your reference

  Business Response

  Date: 13/03/2023

  ****** *** *** ******** ******** *** **** **********

  BBB Complaint # ******** 
  Customer Information:
  ******* *******
  ** ******* *****
  Brookside, NS *** *** CANADA
  Daytime Phone: ***** ********
  E-mail: ***********************
   This file was assigned to our office on December 19th, 2022 with 2 phone numbers to contact our consumer who is not the individual launching this complaint. Our notelines do not indicate that we have had contact with ******* ******* however we have now removed her number from our records to ensure no further attempts are made at *** *** ****. We apologize for any inconvenience this may have caused ******* *******.
  
  Should ******* ******* have any further questions she can contact our Collection Manager at 1 *** *** **** *** ***

• Initial Complaint

  Date:29/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account at ***. *** can't find any information about this. However, Common Collection Agency continues to email and phone me saying I'm in collections for ***. I hang up on them when they call. And they hang up on me when I call them. ********** ****** ********.

  Business Response

  Date: 09/12/2022

  Please see the attached response that we hope will address ******** *********'s concerns. please do not hesitate to reach out if you have any further questions or concerns. 

  ******** ********* had a collection file assigned to our office on October 16th ,2022.  The account was assigned to our office with a  phone number and address confirmed by Mrs. ********* within this complaint to the Better Business Bureau. Our attempts to contact ******** ********* were within ministry guidelines however unsuccessful as she was unwilling to confirm right party verification which restricted us from being able to provide her account details that would have assisted her in understanding the reason for our calls. As per ******** *********’s request however all contact attempts have now ceased and the account has been closed as of December 1st 2022. Common Collection Agency does not have authority to update or report on Mrs. *********’s credit report. ******** ********* will not be receiving any further calls nor mail from our office in regard to this matter.
  
  Thank you,
  

• Initial Complaint

  Date:14/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by this business for a while regarding file 3065773. Their most recent letter states that i am gainfully employed. This is false. I am not employed at all. Myself and my friend have both tried to inform them of this. They will not hear any of it. They can send all the letters they want.. im fine with that.. however i do wish them to update their files that i amnot employed. I am in the process of updating my credit file to reflect this.

  Business Response

  Date: 10/11/2022

  Our records indicate that we have never spoken with anyone who could be verified to be ***** *******.  A 3rd party had attempted to contact us and they were very aggressive.  This person refused to appreciate that we cannot discuss or note someone else’s personal file without written authorization from the actual validated consumer reflecting verifiable personal information about the 3rd party as well so we can validate the 3rd party upon contact.  This is to protect a consumer’s privacy.  We have noted the account that someone claiming to be ***** ******* has advised via the BBB that she is unemployed, but please understand  validation of identity is required.  Because this remains unresolved, this forces further activity to continue.
  
  Thank you,
   
  Robert A.

• Initial Complaint

  Date:14/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Credit card debt from CIBC for a low amount ($122.25) which I have been trying to pay off with the bank and I am trying to contact the debt collection agency as I had been provided with a contact and extension of the agent. I left multiple voicemails to the agent. I haven't really got any reply or calls yet. I tried contacting other agents as well, but that too went to voicemail. Totally unprofessional of the agency.

  Business Response

  Date: 10/11/2022

  ****** *** *** ******** ****** ********* the file has been closed in our office and identified as resolved. 

  thank you,

  Thank you for bringing this matter to our attention. Our office is required to be compliant with provincial legislation in sending a notice in the mail advising the consumer that the matter has been assigned to our office. Our note lines and call reporting indicate that we returned Mr. **** ***** *****’s call on the 12th of October the same day this complaint was originally made. The matter has since been resolved and is officially closed in our office. 
  
  Thank you,
  
  

• Initial Complaint

  Date:28/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a debt owing to canadian tire that this company is ********* me about. I’ve acknowledged i owe the debt.. but my financial situation is that out of somebody on social assistance and an overdrawn bank account… So the money is simply not there, if I had the money I would legitimately pay them… However, them ********* me is not going to make the money show up. I demand that they stop calling me, and if they wish to contact me any further they may do so by mail

  Business Response

  Date: 11/11/2022

  ****** *** *** ******** response, Mr. ********'s file has been placed on Do Not Call status and he will only be contacted by mail.

  Customer Answer

  Date: 11/11/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********