We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Transworld Systems Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Transworld Systems Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Transworld Systems Canada Inc has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive multiple calls per week from TSICO on my mobile phone. Most of the time no message is left. Other times, the voice message is two "dings". They need to remove my number from their database.

      Business Response

      Date: 20/06/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

      Customer Answer

      Date: 23/06/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      THIS ACCEPTANCE IS CONDITIONAL ON NOT RECEIVING ANY MORE UNSOLICITED PHONE CALLS FROM TSICO.



      Sincerely,



      **** ********

    • Initial Complaint

      Date:12/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving numerous calls from TSICO. They claim that I have a Provincial Offense that needs rectifying. I have no such thing. I have told them I have received no mail regarding such and issue and to please send me a letter detailing the offense, any ticket numbers. They have refused to do so.

      Business Response

      Date: 12/06/2023

      Good day,

      After reviewing the complaint, we have placed a request for a notice letter to be mailed to the address the consumer provided to BBB.

      Kindly allow 5 business days to receive the correspondence. 

      Customer Answer

      Date: 12/06/2023



      Complaint: ********



      I am rejecting this response because: I don't believe I'll get that notice.  I will advise if I do receive something that isn't from them and is legit.



      Sincerely,



      ******* ******

      Business Response

      Date: 14/06/2023

      Good day,

      A notice letter was mailed out to the consumer's address on June 13, 2023. 
      You can obtain additional information on the City’s website:  https://*********************************************************   or in person, Court Services counters are open to the public at all three court locations (** ***** *** *** **** ******* *** *** **** ******** **** *.) between 8:30 a.m. and 4:30 p.m., Monday through Friday excluding holidays. The public can attend in person with or without an appointment.

      Thank you.

      Customer Answer

      Date: 14/06/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Once I actually receive the notice that I never received and I repeatedly asked for and was told I wasn't going to get it, I will respond directly to the courts.



      Sincerely,



      ******* ******

    • Initial Complaint

      Date:12/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company just put derogatory record on my perfect credit .They even **** that l made payment which was a lie.This credit was dealt with about 20 years ago.l have requested that they remove it from my credit asap as this is hurting my mortgage .*** ****** it shows when you ****** it is a different name that comes up .I want this gone as l will be filling civil suit after .l have my credit for so long and you can see that they is not correction on my account .I will need all the paper wolds that prove and they need ls to validate with the time given .All my credit is up to date .Also they have to prove to me when l sent them a payment ***** ** * ***** and l have reported the case also .please let them remove this from my credit file for both ******* and ********** asap .

      Business Response

      Date: 12/06/2023

      Good day,

      We have replied to the consumer's online inquiry through our website, referring the consumer to contact our office to discuss the details of the matter.  

      Unfortunately, due to Canadian privacy laws we are not permitted to discuss personal information via email. 

      Customer Answer

      Date: 12/06/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

      l don’t understand where’s the validation that l owe money from 20 years ago .l have asked you guys to remove or else l will sue .When did l also owe you guys .where’s the contract of what l owe and what you collecting .please immediately remove .Prove to me when l owe you money and contract l signed from twenty years and if l owe you .where’s the details .you didn’t put anything in ******* and you *** that May last payment was April please forward me the receipt 

    • Initial Complaint

      Date:08/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving calls at my home number from TSICO for months. I learned they are a debt collection agency. I have no debts.

      Business Response

      Date: 08/06/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

      Customer Answer

      Date: 08/06/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** *****

    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place calls me 100x times a day from different numbers. I'd like all calls and communication to cease and dissest. I no longer want any calls from them to phone number ************. I don't even know why they're calling nor do I care, JUST STOP WITH YOUR THOUSAND CALLS AND BEEPS TO MY PHONE. Thank you.

      Business Response

      Date: 13/06/2023

      Good day,

      After reviewing the complaint, the file was placed on hold on June 6, 2023, the consumer no longer received phone calls from TSICO.

      When the consumer wishes to recifiy the outstanding matter in third party collections, she can contact our office at 888-514-2324 refer to file ********.

    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting calls for for years now, sometimes multiple times a week from Transworld Systems Canada Inc.
      My phone screens out the calls, but they flood my voicemail box with messages.
      The voicemails say they are for a "***** ********" and that is not me.
      I have only had this phone nunber since the summer of 2019. I have gotten way over 100 calls from multiple phone numbers leaving the same messages. This needs to stop.

      Business Response

      Date: 13/06/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

      Customer Answer

      Date: 13/06/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ******

    • Initial Complaint

      Date:31/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TSICO have called me on my mobile twice yesterday 05-30-23 and once on Monday 05029-23. When I pick up they do not answer and hang up. I have blocked the caller ID.

      Business Response

      Date: 31/05/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

    • Initial Complaint

      Date:30/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving multiple calls a day, from TSICO, all from different numbers each time. I have owned my # for more than 15 years now, and no one responds on the other end when the call is answered. Please remove my number from your list.

      Business Response

      Date: 01/06/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

    • Initial Complaint

      Date:26/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I DON'T OWE ANYONE ANY MONEY. TCIS CONTINUES TO CALL ME. BLOCKING THEIR NUMBER DOESN'T HELP.

      Business Response

      Date: 26/05/2023

      Good day,

      As discussed with ******** we have located and identified the number as an incorrect contact, and we have updated our records as such. 

    • Initial Complaint

      Date:26/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am continuosly, 5 days a week recieving phone calls from different numbers belonging to TSICO. My phone automatically screens most calls and they never leave a voicemail - my voicemail also explicity states my name. I have returned a call and discovered that they collect on behalf of ****** and ***** - I do not have any accounts with either. Furthermore I have checked my credit report and have no debts in collection. I have now begun to recieve texts from these people attempting to collect a debt for ***** *****. I am not ***** *****, I am ******* ****** - not even close! I want to stop be harassed by these people, I have verbally asked to stop being contacted as this is not me, I have also texted this as a reply when I recieve a text. I am so sick of being harassed by these people, they are causing me anxiety because they simply can’t get their affairs in order.

      Business Response

      Date: 26/05/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

      Customer Answer

      Date: 26/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ******

    Transworld Systems Canada Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.