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Business Profile

Collections Agencies

Transworld Systems Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Transworld Systems Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Transworld Systems Canada Inc has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This debt collection company continues to incorrectly call and text my number with another person's name.

      This is a new cell phone number for me and no longer belongs to the person they are trying to contact.

      Business Response

      Date: 25/05/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

    • Initial Complaint

      Date:25/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Debt company keeps calling even after being specifically told that the person they are looking for has never lived at this address or owned this phone number. Agent then persisted to phish for information by demanding to know how long we've had our phone number (more than 15+yrs by the way). Specifically told the agent that whomever they are looking for obviously gave them false information and they do not reside here. We are continuing to receive phone calls.

      Business Response

      Date: 25/05/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

      Customer Answer

      Date: 25/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *****

    • Initial Complaint

      Date:24/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving calls for a few months now and my phone is set to automatically block spam calls so i only ever get the voicemail. It is an automated message saying to call a number about an urgent manner regarding an outstanding balance with *****(my power company). My ***** account is in perfect standing in fact i currently have a credit on my account as i always pay extra on it so that it covers a few months at a time. My bill is under my aunts name and when there is NO outstanding debts with the company there should be NO reason for this to affect her or my credit scores or for the weekly phone calls to continue from this company!

      Business Response

      Date: 24/05/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

    • Initial Complaint

      Date:23/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving calls from TSICO daily sometimes multiple times a day. I am requesting that I am removed from this call list like immediately. I am not the person you are trying to reach. Thank you.

      Business Response

      Date: 23/05/2023

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such. 

      We apologize for any inconvenience this may have caused. 

      Customer Answer

      Date: 30/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 20079745, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls from this company every day saying it is regarding an urgent provincial offences issue that needs to be immediately resolved. I have no issues with anything regarding outstanding fines, or offences. I want my number removed from their line of sight.

      Business Response

      Date: 15/05/2023

      Good day.

      After reviewing the complaint, the contact information you had provided BBB matches the file we have in our office which we are handling for **** ** *******. 

      The file is now on hold as per your request to no longer receive phone calls. When you wish to rectify the matter, please call our office at  888-688-7967 and refer to file ********

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled a service with *** *** ********* which had been taken over by another company. They continued to charge me an extra month and sent the account to Transworld Collections. I’ve paid the amount requested and they still continue to harass me with daily calls. They don’t respond when I call back.

      Business Response

      Date: 12/05/2023

      Good day,

      At this time,
      we have located and identified your number as an incorrect contact,  and we have
      updated our records as such. Your contact number was associated with another file under a different persons name.

      We apologize
      for any inconvenience this may have caused.

      Customer Answer

      Date: 12/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ****

    • Initial Complaint

      Date:10/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received numerous calls from TISco, sometimes multiple times a day and when I answer there is no one on the line. There is only beeps and if I don’t answer they never leave a message.

      I want my phone number removed and to stop being contacted. This is causing me a lot of unneeded stress.

      Business Response

      Date: 10/05/2023

      Good day,

      At this time,
      we have located and identified your number as an incorrect contact, and we have
      updated our records as such.


      We apologize
      for any inconvenience this may have caused.

    • Initial Complaint

      Date:10/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a message from TSICO asking me to call their office regarding a debt. I don't have any debt, I also check my ******* and ********** report and there is no debt their. I don't want them to contact me. Thank you

      Business Response

      Date: 10/05/2023

      Good day,

      At this time,
      we have located and identified your number as an incorrect contact, and we have
      updated our records as such.


      We apologize
      for any inconvenience this may have caused.

    • Initial Complaint

      Date:10/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi BBB,
      I keep receiving calls from Transworld Systems Canada Inc. My understanding is they are a debt collection company. I have no debts, could you please help me to stop the phone calls. They fill my voice mail and there is no voice mail left. When I answer there is no reply just some tones and then hangs up. Very frustrating, I'm hoping you can help me to get these phone calls to stop. I appreciate your help with this issue.

      Thank you, ****** ********

      Business Response

      Date: 10/05/2023

      Good day.

      At this time,
      we have located and identified your number as an incorrect contact, and we have
      updated our records as such.

      We apologize for any
      inconvenience this may have caused

    • Initial Complaint

      Date:05/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received numerous calls from TSICO, most calls are automatically screened by my phone and the caller never leaves a message. I answered two calls and got a series of tones before being disconnected. I understand that this is a debt collector.
      They are asking for another name.
      I have no outstanding debts. I want my number removed so this doesn't affect my credit rating.

      Business Response

      Date: 05/05/2023

      Good day,

      At this time,
      we have located and identified your number as an incorrect contact, and we have
      updated our records as such.

      We apologize
      for any inconvenience this may have caused.

      Customer Answer

      Date: 05/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** *******

    Transworld Systems Canada Inc is NOT a BBB Accredited Business.

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