Business Profile

Collections Agencies

Transworld Systems Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Transworld Systems Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

188 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I get voice messages from this company at least twice a week. I have blocked the number but the phone never rings and the voices messages fill up my message box so that I am unable to receive legitimate messages. The message is always in French. The caller identifies the Company as Transworld Canada Incorporated and asks that I call their office at **********. I do not have any outstanding debts nor do I have any connection with this company so I do not engage. The fact that they are using technology that routes the calls directly to my voicemail should not be allowed. I am on the do not call list and have lodged a complaint with them as well. * ****** **** ************ ********** *** ******* ******* ***** ********* ***** ******** *** ********** *** ************
Business Response
Date: 03/01/2023
Good day,
After reviewing the complaint, we have located and identified your
number as an incorrect contact, and we have updated our records as such.

We apologize for any inconvenience this may have
caused.
Customer Answer
Date: 04/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:05/12/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep getting calls from this number but I don't have any debt. I recently changed my phone number and I think you are looking for the person who had this number before me. I even checked with my bank and they confirmed I didn't have anything sent to collections. Please remove me from your call list.
Business Response
Date: 06/12/2022
Good day,
After reviewing the complaint, we are requesting for the consumer to provide to us the phone number TSI, is contacting in order to investigate.
Thank you.
Customer Answer
Date: 06/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:25/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am using my initials in this complaint instead of my full name, but I am sure you know who I am.

I have spoken to a person named Sharanga B. at your office.

You have called my cellphone several times over the last few weeks about the outstanding student loan issue.

As I told you by email, I have requested very specific information from you and the Ministry you are working on behalf of, and that you are welcome to talk to the Ministry to convince them to give it to me.

You have given me no indication by email whether or not you are willing to do this.

I do not wish to talk to you over the phone any longer as I am in the process of getting legal advice regarding this outstanding debt. If you have anymore messages for me, please leave an email and I will reply to you after I have had a chance to read your message thoroughly and get outside advice if needed.

Please confirm you will abide by my request that you will stop calling me and only send me email messages.
Business Response
Date: 25/11/2022
Good day,
After reviewing your complaint, your file is now on a do not contact list as per your request. We are unable to communicate personal and private information with you electronically, as previously stated by Sharanga B. via email.
You can correspond with our office via mail. The mailing address is as follows: ******** ****** Avenue, Toronto, ON *** ****
Thank you.
Customer Answer
Date: 25/11/2022
As I said in my response to Sharanga, it is not true that email communication for these kinds of matters is unlawful as she claimed, especially since the Ministry that you are working on behalf of
spoke to me by email. So you are rejecting my offer to continue talking by email without any explanation, and I am open to hearing one. Obviously letter mail is much slower and an otherwise short conversation can drag on for many days or even weeks depending on how fast postage is operating.
So while my last follow-up question is whether you want to explain why email communication is an issue, this matter can otherwise be closed since you agree not to call me.
Business Response
Date: 29/11/2022
Good day,
TSICO works on behalf of the Ministry of Finance, we are not the Ministry of Finance, .Therefore, Due to PIPEDA and as per our client, Ministry of Finance we are prohibited to communicate personal and private information electronically.
If you have any further questions in regards to email communication going forward, please contact the manager Lisa H of our Ministry of Finance department at ###-###-#### x****. You can also view our privacy policy at https://tsico.ca/en/Privacy-Policy/
We consider this case closed.
Thank you
Customer Answer
Date: 06/12/2022
This case can be closed. I have invited the company to contact me by email and they are refusing with explanations I do not believe are valid, hence why I am rejecting
their reply. As I stated the ministry they are working on behalf of had no issue communicating with me by email, but there is no point in arguing back and forth. Since they agreed to
stop calling me we can leave it at that.
Initial Complaint
Date:22/11/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from this company about a minimal amount and attempted to submit my bankruptcy information. She *** ********* **** *** refused to accept my information. Kept repeating I owed them money.
Business Response
Date: 22/11/2022
Good day,
After reviewing the complaint, our office will contact the consumer's trustee to obtain more information about his bankruptcy and to validate if the matter in our office was included.
At the time of the call, the consumer did not have the trustee contact information on hand in order for our office to communicate and validate with the trustee.
Thank you,
Shay.
Customer Answer
Date: 22/11/2022

Complaint: ********

I am rejecting this response because I offered my trustee’s information and your employee was extremely unprofessional and refused to accept my trustee’s information. Also using scare tactics of intimidation.
ive Submited the proper paperwork.
I will be filing a complaint with the correct government agencies due to your employees lack of professionalism.

Sincerely,

****** ********
Business Response
Date: 24/11/2022
Mr.********,

We apologize for the experience you had with one of our agents, we are currently investigating the matter.
We have obtained the creditors package from your trustee's office. The creditor package confirms the **** ******** account is NOT included in your bankruptcy. Your file is active and currently on a do not call list. When you wish to resolve the matter please contact our office. The number to call is ###-###-#### and refer to file ********.
Thank you.
Customer Answer
Date: 02/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:22/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! I am currently being called by transworld systems canada inc. * ***** ******** ***** ***** ***** ** ** **********. They call me multiple times a day. They never leave a message or say why they are calling. When I am able to answer sometimes the phone is on mute and I can’t hear anything they are saying. If I do talk to someone they immediately demand my private information without a proper explination as to why they are calling.

I finally was able to call them back and speak to their manager. Their manager was very coercive when talking to me. They were threatening to send my call recording back to ****** and claiming I was refusing to settle a debt. When they were un able to answer basic question about this process.

I later called ****** and ****** confirmed allot of what they were saying was not truthful. * ******** ***** ********* **** ************* *** ********. As well threading my credit score and threatening further action from ******. Which ****** claims does not happen. They also told me to send payments to ******. But ****** confirmed they no longer take payments from my account as my debt was sold to this collection agency. * *** **** ******* *** **** *** ********** ** **** *******.

I am left very confused on what the right steps forward are. This company has ruined any trust to beleive what they are saying. They have made it impossible for me to feel like I can go through them to safely and securely resolve my debt with ******.

I am unsure how to move forward.

I **** ******** ***** ********* *********** ******** *** *********** ** ** ********* ** **** ** ****** ****** *** **** *****.

I would really appreciate some advice or help in knowing how to move forward in a safe and secure way to resolve my debt.

I would also like help in getting a copy of phone call recordings from them. I’m case I need to take further actions to protect myself.
Thank you
Business Response
Date: 23/11/2022
After reviewing the
complaint all calls are in accordance with the collection laws. We require all
incoming and outgoing calls to undergo right party verification process in
order to protect the private and personal information of consumers. To also
ensure personal information is not being disclosed to third-party
representatives. The file is currently on a do not call list, the
consumer will no longer be receiving phone calls from TSI.
The consumer had spoken
to an agent who provided him with payment details. The consumer can make
payments directly to ****** if he feels more comfortable, applying the payment information that was given to him over the
phone. The consumer can also email *******@*****.ca to further discuss the matter as TSI is limited on sharing personal and private
information on BBB.
Thank you,
Customer Answer
Date: 23/11/2022

Complaint: ********

I am rejecting this response because:

For one I asked for copies of all phone recordings made of our conversations. They did not address that in the complaint.
they never once told me I was on a do not call list. In fact they told me they would continue to call every day.
They did not address the fact that **** **** to me and tried to coerce me into agreeing to their terms. Currently I have no idea what their expectations are. Whatever I said in regard to my debt owed, in the phone call does not stand. ** * *** ***** ********** **** **** *** ********** **** ********* **********. Anything I said was said under duress. I have no documentation of what their expectations are.
I called ******. The person at ****** said they do not take payments from me anymore. So even if I wanted to make payments. Which I have not agreed to yet. I don’t know where to send them.
I don’t believe the company is following the laws in accordance with debt collection. There is no way ****** to people is an acceptable way to collect debts.
and really I’m left with no path forward to pay back this debt as TSCI has totally ruined all trust and good faith.
I would much prefer to discuss this matter with one one from the BBB over the phone. To have a more clear idea of the best steps forward.

Sincerely,

**** ********
Business Response
Date: 24/11/2022
Good Day,
As stated previously,
we have reviewed your concerns and you may discuss this further by contacting
us at *******@*****.ca. We are on a contracted service with our
client to contact you regarding the outstanding matter. You are welcome
to confirm this with our client. As for requesting of personal
information we are following ******* laws as laid out for collection agencies
to safeguard your private information.
We are unable to speak
to anyone without first confirming who we are speaking with, and this requires
you validating information.  You may contact ****** to confirm we act
on their behalf.
The file has been
placed on hold and will continue to remain in collections. The onus is on
you to resolve the debt and we will be able to assist you when you are prepared
to discuss the matter.
To apply for
information under the Access to Information Act you must follow the procedure
below:
Information requested
under the Access to Information Act must be made in writing and signed by the
authorized individual to:

Attention: ******* Officer
Transworld Systems Canada Inc.
325 Milner Avenue, Suite # 1111
Toronto, Ontario M1B 5N1

OR

By email to: *******@*****.ca digitally signed with the subject Access to
Information Request

Prior to the disclosure of any personal information, we will require you to
confirm your identity and authorization to obtain the information
requested. Information to a third party will not be provided.
Provide your:
Full Name
Date of Birth
Complete Address
Telephone Number

Please refer to our ******* Policy on www.*****.ca for more information.

Specifically identify the information and type of records you want.
Ambiguous/general requests are not acceptable and will not be addressed.

Provide authorization to Transworld Systems Canada Inc. to inform any external
source from which you are requesting information that we may have on file of
your Access to Information Request.
Initial Complaint
Date:22/11/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve been filing my student loan applications every 6 months like i am supposed to with ******* *** and ******** ******* **** ******* ****** Ive even been sending in my medical cards with **** to student loans ** **** *** **** * ** ** ********** and don’t have the money to pay back my loans from when I was in school and now my amount from ******* *** was sent to this collection agency and I am worried and stressed because I am on **** and *** ********** I don’t have 8000 dollars to pay back to these guys especially I just want this corrected because I’ve been sending in my proper paperwork to ******* **** ****** and now I’m stressed because I received ****
Business Response
Date: 22/11/2022
Good day,

After reviewing the complaint, our office is currently in communications with the client. We recommend the consumer to contact our office for further information pertaining to the file.
The number to call is ###-###-#### and refer to reference number ********.
Thank you,
Shay.
Customer Answer
Date: 24/11/2022

Complaint: ********

I am rejecting this response because: I sent them my info saying I currently receive **** and they still sent my file to collections threatening to take my gst and my other money *** ********** ** ** ** *********** and even sent them my papers saying I am on **** including the medical card I receive from **** so idk what’s going on they told me they removed my amount due from collections so I don’t know why I’m still receiving these letters in the mail when I was told it will be taken out of collections by one of the agents and sent back to ******* *** because I receive ****

Sincerely,

*** *********
Business Response
Date: 30/11/2022
Good day,
The file is currently on hold and we are waiting to hear back from the client, ******* ******** *********.
As previously stated, the consumer would need to contact our office if she wishes to keep up-to-date on the status of her file . The consumer can contact the manager of the ******* ******** *********, Donna B. at ###-###-#### please refer to file ********.
We consider the case closed.
Thank you.

Customer Answer
Date: 01/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *********
Initial Complaint
Date:01/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received call from this company numerous times, I don't own any money to you.
Stop harassing me, this have caused me serious mental stress every time the phone rings.

Please stop, I am filling this complaint because I can not handle it anymore. Stop the phone harassment.
Business Response
Date: 02/09/2022
Good day,

After reviewing the complaint, we have placed the file in concern on hold. The file in concern corresponds with your name. To ensure we are contacting the right party, we encourage you to call our office ************ and refer to file number ********.

Thank you.
Initial Complaint
Date:28/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a call from ********** back in April stating that I owe ******** Canada money. Approximately $4,000.

I requested proof ofthe debt. They agreed but never called me back or sent any proof.

They never sent proof and a month later, thru ************, I found out that I was put in collections. I called them again, as they never got back to me and asked once again for them to send proof. They said they would be in touch. They never called back. Another month went by and my credit score kept going down. From 850 to 750.

I disputed it with ********** and they looked into it. A week later, ********** sent me a letter stating that they confirmed my identity and that I am the person who owes the money. I asked for them to send the information they received and they said they don't have to. They also said to contact **********.

I contacted ********** once again and asked for proof. They said that they reached out to ******** asking for proof and that I don't need to call them, and that they will call me once ******** sends them proof.

The fact that they still don't have proof from ********, really makes me question how ********** decided that I owe them money as they are still waiting for proof from ********, so that they can send it to me.

I also asked ********** if this will still affect my credit score while we wait for proof of this debt. They said they weren't sure and to contact **********. I contacted ********** and they said they weren't sure and to contact *** and to file a complaint with BBB.

As you can see, this is very frustrating as I can't get help from anyone. Meanwhile my credit score keeps going down while I wait for proof since April.

I really don't think it's fair that my credit score will keep going down while I wait for proof.

Please help. The sooner the better. At bare minimum, I would like if you could confirm a hold on this collections till proof is sent.

Thank you,

**************
Business Response
Date: 11/08/2022
Business Response /* (1000, 5, 2022/07/28) */
Good day,

After reviewing the complaint, the supporting documents/invoice was mailed to a previous address of the consumer's in the month of June 2022.

The file is currently on hold, a request for the invoice has been submitted to be mailed to the address the consumer provided to BBB. We kindly ask the consumer to allow until the end of next week to receive the correspondence.

Thank you.

Consumer Response /* (3000, 7, 2022/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just wanted to confirm that the claim was on hold. I assume that means my credit won't be affected while I wait?

Thanks,

Mick

Business Response /* (4000, 10, 2022/08/05) */
Only the consumer's file is on hold at our office in third party collections. If the consumer would like to speak more about his credit report in regards to the file we advise the consumer to contact our office at XXX-XXX-XXXX and refer to file # XXXXXXXX.

Thank you.

Consumer Response /* (4200, 12, 2022/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with someone at the company. They said my credit wouldn't be affected while i wait. I asked if they could get in touch with someone to state that in this conversation. They mentioned it was a different department.

Are you able to talk to someone so that you can state that in this conversation?

Business Response /* (4000, 14, 2022/08/09) */
We advise the consumer to contact *******@*****.ca to continue the communication in regards to his credit report.

We consider this case closed.

Thank you.
Initial Complaint
Date:22/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a collection agency trying to ask for payment from **** which we haven't had any services with for over 7 years and paid them off when we moved services. The letter ref # ********
Business Response
Date: 11/08/2022
Business Response /* (1000, 5, 2022/07/22) */
Good day,

After reviewing the complaint, we request the consumer to contact our office to discuss the matter we are handling for ****.

Our agent are available to assist on rectifying the outstanding matter. The number to call is ************ and refer to file ********. Or, the consumer can email *******@*****.ca for further assistance.

Consumer Response /* (3000, 7, 2022/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We don't have any **** products, its been over 7 years.

Business Response /* (4000, 9, 2022/07/27) */
We advise the consumer to contact the office to gather more information about the outstanding file. As of now, the file is on hold until a resolution is made.

Consumer Response /* (4200, 11, 2022/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still did not indicate how old this outstanding balance is. I've had no contact with **** for over 7 years

Business Response /* (4000, 13, 2022/07/28) */
We again advise the consumer to contact our office in order to obtain more information on the debt. We are limited to providing personal and sensitive information pertaining to the consumer's debt electronically as per PIPEDA. The number to contact is ************ and refer to file ********.

Thank you.
Initial Complaint
Date:14/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This collection agency has illegally disclosed personal information, specifically my debt details, with an employee other than myself, from my workplace while trying to collect payment without my consent.
Business Response
Date: 08/08/2022
Business Response /* (1000, 5, 2022/07/15) */
Good day,

After reviewing the file, the agent did not disclose personal or sensitive information in regard to the matter in our office. The agent did not attempt to rectify the matter in our office with the individual at your place of employment.

Thank you.

Consumer Response /* (3000, 7, 2022/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the agency did not disclose anything, howcome the phone operator that informed me of the call knew that it was a collection call regarding my ***** account?

Business Response /* (4000, 9, 2022/07/22) */
Good day,

As per the consumer's complaint, he had stated ***** had divulged detailed information about his debt to a third party. This is incorrect, the agent left a message with a person at his place of employment directing the consumer to contact our office with a call back number. The file is currently on hold and he will no longer be receiving phone calls. When the consumer wishes to resolve his matter in our office the phone number to contact is XXX-XXX-XXXX.

Thank you.

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Transworld Systems Canada Inc is NOT a BBB Accredited Business.