We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Transworld Systems Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Transworld Systems Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Transworld Systems Canada Inc has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TSICO has been calling me at least 6 times a day early in the morning and late at night for months about a bill from ***** ****** on a closed account. I have contacted ***** ****** and have figured out what has happened with the account and I would like for TSICO to stop contacting me as I have spoken to ***** ****** about payment and the amount. I’m very frustrated that they constantly call me.

      Business Response

      Date: 24/02/2023

      Good day,

      After reviewing the complaint, the file is currently on hold and will no longer receive phone calls. 

      We are requesting for the consumer to provide details of the payment arrangement to note the file accordingly.

      Thank you.

    • Initial Complaint

      Date:21/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The collection agency continues to email me asking for payment. **** ******** was included in my bankruptcy and paid out.

      Business Response

      Date: 21/02/2023

      Good day,

      After reviewing the complaint, we have placed the files in concern on hold. Please provide your trustee's contact information to move forward.

      Thank you.

    • Initial Complaint

      Date:13/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving calls from this business twice a day for the last few weeks at all hours of the day. When I don't answer, they do not leave a voicemail. When I do answer (which is 90% of the time) they hang up on me without saying anything. I would like to stop being ********* by them as this is my work number.

      Business Response

      Date: 13/02/2023

      After reviewing the complaint, we want to ensure that your personal information is
      protected, and that is why we ask that you contact us using our toll-free
      number at ###-###-#### and
      refer to file number ******** to discuss the matter we are handling for ******* ******** OF BRITISH COLUMBIA

      Our hours of operation are: 8:30am - 6pm PST
      Monday-Friday.
      Thank you for your patience and understanding in this
      matter.  

      Customer Answer

      Date: 13/02/2023



      Complaint: ********



      I am rejecting this response because they clearly have a matter to discuss but have made very little effort to contact me. They hang up every time I answer. I do not have tome to call around and wait on hold. If ypu have something important to discuss, call me and stop hanging up. I am also very busy and do not have time foe games. This behavior is very disrespectful. 



      Sincerely,



      ****** ****

      Business Response

      Date: 14/02/2023

      We apologize for the connection delay the consumer experienced when receiving calls from our automatic dialing system. 

      TSI will attempt to reach out to the consumer within 48 hours. 

      We consider this cased closed. 

    • Initial Complaint

      Date:13/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This telephone number calls me constantly on my landline . They don't say a word , nothing , the air is dead . Can you please make them stop , this is ridiculous

      Business Response

      Date: 13/02/2023

      Good day,

      After reviewing the complaint, we are looking into contacting a person by the name of ***** at your phone number.

      Please advise if we have the wrong number in order for the phone number to be removed from our offices

      Thank you. 

      Customer Answer

      Date: 17/02/2023



      Complaint: ********



      I am rejecting this response because: there is no one on the other end asking for ***** or for anyone . It's just a whole silent phone call , not a word is expressed .  How can ***** even have a conversation with nothing on the other end . 



      Sincerely,



      ***** ******

      Business Response

      Date: 24/02/2023

      Good day,

      We apologize for any inconvenience this may have cause due to the delay on the automatic dialer connecting to a live agent.

      We have placed the file on hold, you will no longer receive calls. We recommend the right party contact  1-***-***-****  and refer to file #******** to discuss the matter in our office.

      Thank you. 

    • Initial Complaint

      Date:07/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been received calls from TSICO (now for a while. They don’t leave a voice mail and I don’t get a response when I answer.
      I don’t have any depts so they have no reason to call me.

      Business Response

      Date: 07/02/2023

      Good day,

      After reviewing the complaint, we are looking into contacting a person by the name of ****** *. Please advise if we have the correct phone number.

      Thank you.

      Customer Answer

      Date: 10/02/2023



      Complaint: ********



      I am rejecting this response because:

      This is not ****** *******’s phone number. Please stop calling 





      Sincerely,



      **** *******

      Business Response

      Date: 14/02/2023

      Thank you. At this time, we have located and identified your
      number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have
      caused.

    • Initial Complaint

      Date:07/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being repeatedly called, and hung up on, by this company. There is no outstanding debt that I hold. There have been no messages left on my phone, just a few rings that then hang up. Repeatedly, on my cell and home phones. Every day. For months.

      **** ** ******* ** ****** ******** *** ** ************. I don't owe any money to collect. I would like as a resolution all ********* of me to stop immediately. ** **** *** * ******* *** **** *** ****** ** **** *** ***** * *********** ******

      Business Response

      Date: 07/02/2023

      Good day,

       

      After reviewing the complaint, we have located and identified your
      number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have
      caused.

    • Initial Complaint

      Date:18/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company, TSICO, continually call my cell phone - twice already today. The voice provides information in French which I cannot understand. The number that is used to call me is ###-###-####.
      I have no outstanding debt and am frustrated by the continuing calls. There is only a message to call them back. * ** ********* **** **** ** * **** **** *** ** *** **** ** **** **** - they do not provide my name or any reason for the need to call them.

      Business Response

      Date: 18/01/2023

      Good day,

      After reviewing the complaint, we have located and identified your
      number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have
      caused.

      Customer Answer

      Date: 18/01/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,


      **** ********

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid ambulance fee to **** (****** ****** ******** ******) in September
      Transworld started calling about the debt which was paid directly to the hospital- information and proof of payment was provided to transworld and they still call 4 months later but aren’t willing to do the work to confirm with the hospital

      Business Response

      Date: 11/01/2023

      Good day,

      After reviewing the complaint, we ask for name of the email he sent his proof of payment to? As it was confirmed, the proof of payment was not received. We ask the consumer to email his proof of payment to ****@*****.ca for further review.

      As now, the file is currently on hold, the consumer will no longer be receiving phone calls until we review the receipt in concern. 

      Thank you.

      Customer Answer

      Date: 12/01/2023



      Complaint: ********



      I am rejecting this response because:

      **** ** *** proof of email copy of payment sent to ********@*****.ca on dec 13th. They claimed they didn’t get it so I resent on the 22nd.

      this has been paid directly to **** and it is a clear **** to collect money they are not entitled to.

      please note that **** does not send email confirmation of online payment so bank statement is the only method of confirmation 

      I suggested they contact **** for confirmation but they seem only willing to harass me not verify they are legally allowed to collect 


      * **** **** ******** ***** ** *** **** ******* ****** * **** ** ********* ** ******* **** 

      Sincerely,



      *** *******

      Business Response

      Date: 16/01/2023

      We thank the consumer for providing a screenshot of the payment. We again confirm this was not received, it may be a technical issue at the time. At the time, the file is on hold and collection activity is not taking place as we work on investigating the matter.

      We are requesting for the consumer to take another screenshot which include the account number and date of payment, as this is necessary information we need to provide to ****** ****** ******* ******. The consumer can email it to ****@*****.ca directly.

      We appreciate the consumer working with TSICO to rectify the matter.

    • Initial Complaint

      Date:10/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company TSICO is constantly calling and harassing me on my mom’s phone number ************* Please DO NOT CALL THIS NUMBER!
      I’m filing a formal complaint against them! It’s bad enough we get scammer calls let alone calls from TSICO!

      Business Response

      Date: 10/01/2023

      Good day,

      After reviewing the complaint and the files in concern, the consumer will no longer be receiving phone calls from TSICO. 

    • Initial Complaint

      Date:03/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today ( December 28, 2022) around 1-2pm, Transworld Canada Inc had called me.

      This collection agency has been ********* me verbally every day of the week *** ** ****** ** *** ** ****** ** they have all my personal contact information.

      I understand that as a collection agency you are not allowed to coerce ** ****** a person into paying debts or monies owed.

      To begin, a gentleman on the phone was being incredibly rude while trying to find out details pertaining to my account. I had asked numerous employees for an email for proof of payment etc ** ** ****** **** ******  
      This gentleman had tried to ****** me into paying by calling me broke, unemployed, uneducated. When I stopped responding to him he went as far as saying in a mimicking voice, “aww what’s wrong did we get to you?”

      ** **** ** ** ******* ** ** ****** ** ********* **** *** ** **** **** ***** ** *** ********** ** ** ***** ****** ******* * ********* **** ***** ********* ******* **** ** ** ***** ******.

      I was not able to get any details on who the people I spoke to today were, or any extension numbers. Based on their automated system, all calls are recorded so they should be able to provide the recorded phone calls for proof, unless they deleted them.


      I

      Business Response

      Date: 04/01/2023

      Good day,

      After reviewing the complaint we have placed the file on hold, the consumer will no longer be receiving phone calls. After reviewing the file, the consumer used profaninity while speaking with agents and continuously spam called TSICO's telephone lines. The agent(s) did not state to the consumer she is "broke, uneducated and, unemployed. All calls are in accordance with the collection laws.  In order to disclose information to the consumer about her file in third party collections, the agents require the consumer to complete the verification process Due to PIPEDA, we are prohibited to communicate personal and private information electronically  - which the agents explained to the consumer. We have requested for the invoice from the client to be mailed to the address the consumer provided to BBB.

    Transworld Systems Canada Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.