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Business Profile

Telecommunications

Koodo Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Koodo Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Koodo Mobile has 8 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 92 Customer Reviews

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    Review Details

    • Scott G

      Date: 12/07/2022

      KOODO made me very unhappy with being falsely led. There website made me think I would be billed initially by ordering a sim card which is fine. Once I had inserted the Sim card was when I believed I would begin my regular billing cycle. As I was doing some traveling, I wanted to continue with my current provider and start with KOODO after this. Now they are sending my past due invoices and I haven't inserted the Sim card. I called them and asked to have them waive this charge and I would go ahead and become a KOODO customer. They refused and I politely told them they had lost a good customer. I simply don't want them to ruin my outstanding credit and will fight them if they do.

    • Francis M

      Date: 11/07/2022

      NEVER AGAIN! I have so many regrets for changing for Koodo! It's only been 3 months!
      *************************************! Customer service is the worst ever. If you have a question, YOU HAVE TO USE THE VIRTUAL ASSISTANT. But the choices given by it never fits my question. Don't look for a phone number! to reach on the Web site. You have better chances contacting the USA president than talking to someone there!! Of course, you can ask for a planned phone call. But the people calling us back dont speak (or barely) english or french. It's soooooooooooo frustrating! Once, they hung up on me after 30 minutes waiting.
      Koodo's customer service is THE ABSOLUTE WORST. I CAN'T WAIT for my contract to be over!!! *************************************************************** ********************************************

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