We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Auto Parts

Parts Engine Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Auto Parts.

Reviews

This profile includes reviews for Parts Engine Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Parts Engine Canada has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.06

    Average of 65 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Georgie E

      Date: 16/08/2024

      Purchased a roof for my **** with "free shipping". Estimated delivery date 2-3 weeks.
      Two weeks after ordering I received an invoice asking for $450 for the shipping costs for the free shipping....
      Today is 6 weeks since ordering and still no roof. Emails asking for updates initially were answered with "we have to check with the warehouse" and then no follow up, but eventually ended up being ignored.
      When I called I was unable to get through via the order line so I went through sales where I was able to talk to someone. I received 3 different reasons for the delay.
      I asked for a refund, but after a week I hadn't even received confirmation of it so I just lodged a disputed transaction with my card company.
      ** *** *** **** ***** ******** * *** **** ** *** *** **** **** **** * ***** ******* *** **** ***** ***** *** *** *********** **** *** ***** ******* ******** *** ***** ****** **** **** ***** **** * **** ***** ******** **** *********** ****** *** ** ** ******** *** ***** ** ** ************ ** * ***** *****

    • todd b

      Date: 10/07/2024

      paid for tires, no shipment, or ability to contact Parts engine, they do not respond to e-mail or phone calls in the last 3 weeks. ******** **** *** *** ** **********

    • Dan H

      Date: 30/05/2024

      Ordered a part that didn’t fit even though it was advertised to. They wont give a refund even though the website says 90 day return. Would never buy from them again

    • Dan M

      Date: 28/04/2024

      ******** ******** ** *** **** **** *****
      I ordered an item, incorrectly described on their site and upon discovering the error and cancelling my order the same day, my **** was charged $500. I cannot get them to refund money that is not theirs to keep.
      ********. There is no nice way to put it. Now hoping to get some recompense though ****

    • Carl H

      Date: 22/04/2024

      Purchased "In stock" **** ******/Shocks Feb 20 2024. Website stated "Ships in 2-3 days". Took until March 20 to receive. One Strut was damaged due to lose packaging. Vendor offered to send me parts so I can fix the strut. I accepted based on fastest solution possible. vendor stated 1-2 weeks for repair part to arrive. At 2 weeks with no part I asked for RMA and refund of one Strut. responses were "Thanks for your patience, still waiting for the part, will contact you when we have info". Asked for RMA and refund at 3 weeks ""Thanks for your patience, still waiting for the part", 4.4 weeks now (9 weeks since order) and have disputed payment with MasterCard and purchased a new strut from another vendor.
      ***** ****** **** ****** ***** ***** ** *** *****

    • Tim S

      Date: 07/04/2024

      Will not issue refund despite cancelling order and not shipping products.

    • Scott B

      Date: 03/04/2024

      On March 4 I ordered four ATV wheels from their website, and my credit card was charged immediately. Five days later I received a phone call telling me that the wheels I ordered were not in stock, could take up to 4 weeks to get, and did I want to choose a different style. I pondered the problem for a few days, and came up with a couple of different choices. None of which apparently were in stock, but all of these were shown as in stock on their website. I decided I was tired of this and informed them on March 21 that I want to refund.. they told me 5 to 10 business days to have a refund put on my card which I find completely ludicrous for something which they never even had and charged me for. I am writing this on April 3. I still don’t have my refund and have to file a dispute with my credit card. ** *** ** *** ********** **** ** * ******** **** ** * ******** *** **** ** ** **** **** ****** *** *** ******* *** *** ** ** *** ** ********** ** ***** ***** ****** ** ** ****** *** **** ***** *** **** **** *** ** **** *** *******

    • Richard A

      Date: 16/02/2024

      ** ******* **** ***** ***** They will ship you stuff but good luck if you don't get a complete order. I've been trying to get my missing parts for over a month with never ending runaround. They blame it on the manufacturer but I contacted them and partsengine.ca is not actually an authorized dealer of their parts and they have no record of them ordering. ***** ******** ********* *** *****

    • Terry S

      Date: 16/02/2024

      This company has the worst customer service. They sent me a damaged product. I chose to get a partial refund as I think I could fix it but I’ve been waiting over 6 months and still trying to get my partial refund. ** *** *** **** **** ********

    • Justin G

      Date: 14/02/2024

      **** * **** ** * ******** advertised 2-3 days shipping, 3 weeks minimum, ** *** ****** worse service I have ever had, will never do business again with them.

    Parts Engine Canada is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.