Reviews

Review Details

• Review fromCarrie H

  Date: 03/07/2025

  1 star

  Carrie H

  Date: 03/07/2025

  ********* ***** *** ** Asked about the contract and was told I would be signing a monthly contract by sales person, then onboarding had me sign an ongoing yearly contract. Called it out and after 4 emails following up about it, finally they acknowledged it and changed my contract to monthly because "that's what the sales person told me" and they are going to honor it. Was told they would be importing all of my saved credit cards from my current ****** to WL so no loss of receiving monthly payments. After a few weeks I was informed they actually can't import a single credit card from ******/****** at all. I asked why they didn't know this since this applies to every single customer coming from ****** and they had no answer for that. Was not told that I required a computer to run their credit card machine. Also appalled I had to pay full price for a credit card reader ($330) on top of *******'s ridiculous monthly fees and start up fee of $189. But for me the last straw was trying to get the credit card reader. Refused to order it by phone for me. I had to login to my WL account and add in the payment method I wanted to then email them to tell them to order the reader and I would then get a tracking number. Yeah they charged me that day but no reader and no tracking. It's been 3 weeks and Ive been asking for an update for a week and no response. In that time I decided I am done, no way I'm moving forward with this company. I have tried calling and emailing multiple times to cancel and no response from anyone. When you call they just say they can't help but they are sending to someone who can and they'll get back to you. And then they don't. Unbelievable business practices.

  WellnessLiving

  Date: 10/07/2025

  Thank you for taking the time to share your experience. We are genuinely sorry to hear about the frustration and inconvenience you’ve faced throughout your time with WellnessLiving. We take your concerns very seriously.
  First and foremost, we sincerely apologize for any miscommunication that occurred during your initial onboarding, especially regarding the contract terms and credit card data migration. While we do our best to ensure transparency throughout the sales and onboarding process, it’s clear that your expectations were not met and for that, we are truly sorry.
  We also acknowledge the issues you've raised regarding the credit card reader order and communication delays. This is not the experience we strive to deliver, and we are actively working internally to ensure this is addressed with the urgency it deserves.
  Please be assured that a senior member of our Customer Success team has personally reached out to you to resolve the situation and ensure you are fully supported moving forward. If there is any outstanding matter that still requires our attention, we are committed to seeing it through to full resolution.
  We appreciate your feedback as it helps us improve. Our support team remains available 24/7 at *******@**************.com, and we welcome the opportunity to make things right.

• Review fromEmily M

  Date: 22/03/2025

  1 star

  Emily M

  Date: 22/03/2025

  Payment terminal has been down for three days, they say it is a widespread issue and we aren’t able to take any payments from our clients. This has cost us hundreds of dollars. They have no timeline in place for the fix, no timeline for updates and aren’t offering any compensation for lost revenue. Nightmare for small businesses. Where is the accountability? This is also about the third time this has happened.

  WellnessLiving

  Date: 19/05/2025

  Hi *****, we sincerely apologize for the inconvenience and disruption this ongoing payment terminal issue has caused to your business. We fully understand how critical it is for small businesses like yours to have uninterrupted access to payment systems, and we take your concerns very seriously.
  Our team has been working closely with our payment processing partner to resolve this widespread issue as quickly as possible. While we understand that the delay and lack of a clear timeline have been frustrating, please rest assured that we are advocating for faster communication, greater transparency, and lasting solutions on your behalf.
  We truly regret the impact this has had on your operations and revenue. Your request for accountability is absolutely valid, and we are currently discussing how best to support affected businesses, including reviewing cases for compensation once the matter is resolved. Our team will reaching out to shortly if they haven't reached out already to address this matter.
  Warm regards, ******** **

• Review fromKrista M

  Date: 29/01/2025

  1 star

  Krista M

  Date: 29/01/2025

  Absolute nightmare. Wellness Living used to be great when I first started with them back in 2018 now its a mess. **** *** *** *** ******** *** *****. They increase fees for all their "software updates," which do nothing but make it more difficult to navigate and edit. You can't delete anything, so it's just in there for years so they can track your data, which makes it extremely messy for the businesses that have been on here for years. Especially when they make their updates, customer support does nothing to help. I have over 400 inactive classes from the 7 years ive been with them and cant clean any of them out and they just changed their membership edits so I now I have to sort through all of those when trying to edit my client memberships. Its the same with old packages and price points. Not for growing businesses. Will be looking for a new software ****** ********* *** **** ** **** ******** ****** *** **** ****** ******

  WellnessLiving

  Date: 06/02/2025

  Hi ******, thank you for sharing your feedback. We’re truly sorry to hear about your frustration and want you to know that your concerns are important to us. We understand how essential a smooth and efficient system is for your business, and we regret any difficulties you’ve experienced.
  One of our Senior Customer Excellence team representatives is already in discussion with you to address your concerns and find the best possible solution. We genuinely appreciate your time and patience as we work through this together.
  Please know that we’re committed to improving your experience, and we’re here to support you every step of the way. If there’s anything further we can do, don’t hesitate to reach out.

• Review fromTekeisha Z

  Date: 15/12/2024

  1 star

  Tekeisha Z

  Date: 15/12/2024

  I am a new small business and Wellness Living seemed like a Godsend. However, it has turned out to be a nightmare and a true hindrance to my business growth. The system is unreliable. On my opening day, there was a 24 hour outage. I was unable to get into the system, take payments, or enroll clients. This was just the first of many system failures. I now have resorted to printing out my attendance list each day because it's never clear when the system will be down. I also have had several clients share that "my system makes it too hard to enroll in classes". If this is coming from people who made it through and were able to enroll in a class, I cannot imagine the number of people who just gave up and walked away.
  Last weekend, I reached out because the service was down, only to be told to "check the outage page because they can't see anything on their end". Sure enough, the outage page reported that the system was down. This happened on a day when I was hosting a holiday event, which I had to cancel because I could not take payments and my studio does not accept cash. When discussing this with the customer service line, they apologized profusely, which did not make up for the fact that I lost out on three memberships during the time the system was down. It will be a hassle to try and migrate now that we have customers in the database but I would rather take the hit now than to have my business continue to fail because of an unreliable software system. If you are reading this, the cost of Wellness Living is attractive. But that cost comes at a price of long term growth.

  WellnessLiving

  Date: 23/01/2025

  Hi ********, thank you for taking the time to share your experience, and we truly appreciate your candid feedback. We’re glad to hear that our customer service team has been helpful and responsive. However, we deeply regret that you’ve encountered such reliability issues, especially on days when your business depends on the system the most.
  We understand the importance of having a dependable platform, particularly for smaller businesses like yours, and we sincerely apologize for the downtime and disruptions you’ve faced. A senior customer excellence representative has reached out to you to address these issues and work towards a resolution. We are taking your concerns with utmost seriousness.
  Your feedback on the lack of integrations with marketing tools and scheduling systems is also valuable, and we’ll continue to explore ways to expand our integrations to better support our customers’ needs.

• Review fromBobbye K

  Date: 09/12/2024

  1 star

  Bobbye K

  Date: 09/12/2024

  I have been trying to cancel my contract with them for about 6 weeks now. They schedule a call with you when you request to cancel and it is only for them to try and sell you on some discounts, they will not cancel the contract. I also signed on with them and remember being told there was a 1 year contract, which I was fine with. They did not tell me that the 1 year contract renews every year and you can only cancel on the anniversary date! I have requested confirmation of my cancellation of my contract multiple times and they keep trying to sell me on discounts. Its infuriating and a waste of my time. They will not talk to you over the phone, only over email about cancelling contracts. * ********* ** *********** ** ****** ***** ****** ** ***** ****** ****** *** ******** ****** *** *** **** ***** *** **** *** ** *** ******* **********

  WellnessLiving

  Date: 13/12/2024

  Hi ******,
  We are sorry to hear about your experience and appreciate your feedback. Your concerns are important to us, and we would like to work with you to resolve this as quickly as possible.
  A senior member from our customer excellence team has reached out to you, so we can address your issues directly and work towards a resolution. You are a valued customer, and we are here to assist.
  Best regards,
  Anthony S.

• Review fromMadeline D

  Date: 09/09/2024

  1 star

  Madeline D

  Date: 09/09/2024

  I have been with Wellness Living for a couple years now, and there have been many issues along the way, but right now, I'm unable to hear back from anyone after requesting cancellation. I made this request 5 days ago, and the only email I've received is an automated reply assigning a ticket number. I spoke with John in support on Friday and although he couldn't give me any updates, he said he check in with me and told me I should hear back over the weekend. It is Monday afternoon, and I've heard nothing. And once again, I can't get anyone on the phone.

  WellnessLiving

  Date: 16/09/2024

  Hi ********,
  Thank you for sharing your experience with us. We sincerely apologize for the frustration you have experienced and understand the inconvenience this has caused. Please be assured that your Technical Account Manager will be contacting you today with an update.
  You are a valued customer, and we want you to know that your feedback is being taken seriously. We are here to help resolve any issues and ensure you have the best possible experience with WellnessLiving.
  Warm regards,
  Anthony S. (Customer Advocate)

• Review fromelise g

  Date: 14/08/2024

  1 star

  elise g

  Date: 14/08/2024

  ****** ** ******** ****** *** the achieve app. I cannot get the app to work for **** links with my yoga studio, and could not get get any support when I called. No help in what number I should call to get any assistance. ****** **** the app and the business, and have no plans to use it again.

  WellnessLiving

  Date: 04/09/2024

  Hey *****,
  Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you have encountered with the Achieve Client App..
  For further assistance, we recommend reaching out to your yoga studio/fitness center, as they will be able to provide more personalized support.
  Thank you for giving us the opportunity to address this.
  Warm regards,
  Anthony S. (Customer Advocate)

• Review fromAmy P

  Date: 26/07/2024

  1 star

  Amy P

  Date: 26/07/2024

  **** ** ***** ******** I am a small business and there software went down for almost the entire day for ALL their clients. We could not take clients, contact anyone, sign up for classes or even function as a business. This was 4 days ago and they have sent zero communication unless I reach out to them. **** *** ****** ** *** *** **** ******** ***** ** * ******* **** ** *********** **** ** *********

  WellnessLiving

  Date: 31/07/2024

  Hi ***,
  Thank you for sharing your feedback. Our team has completed and released the update that delayed services. We deeply regret the inconvenience you experienced with this recent service interruption and sincerely apologize for the disruption it caused to your business.
  As a small business, we understand how any disruption can significantly impact on your ability to serve your clients.
  At WellnessLiving, we take pride in our history of industry leading stability and reliability, with minimal disruptions over the past 7 years, each typically resolved within 15-30 minutes. With this recent incident we’ve learned valuable lessons that will help us further strengthen our system and improve reliability even more to ensure this doesn’t happen in the future!
  Your feedback is invaluable in helping us enhance our services. A senior member from our customer excellence team will contact you, to help you with anything you may need going forward.
  Thank you for your patience and understanding.
  Anthony S. (Customer Advocate)

• Review fromJordan B

  Date: 17/07/2024

  2 stars

  Jordan B

  Date: 17/07/2024

  Had a year contract with this company. They have double charged my clients with monthly subscriptions. They misrepresented themselves early on in our business relationship. The service they provide is sub par. The software is slow (and aesthetically unpleasant). Would get questions from my clients about why they couldn’t connect/book services even while connected to their home wifi.
  The customer support was slow to resolve issues. Issues with the service would take days to resolve. They tried to break our agreement and charge more that we signed on for, this took many hours of calls to their service department to resolve.
  When I chose not to renew my contract with them they charged my for another months service. I would never recommend this company to any service provider to use their booking software. ******** ***** *****

  WellnessLiving

  Date: 23/07/2024

  Hi ******,
  Thank you for sharing your feedback and bringing these issues to our attention. On the outset, we apologize for any inconvenience caused. At WellnessLiving, we strive to provide the highest level of service and your experience is not reflective of the standards we uphold. We will be reviewing your case in detail to understand what went wrong and ensure such issues are resolved quickly in the future.
  We pride ourselves on offering an all-in-one solution that helps businesses attract, convert, and retain clients more effectively. Your feedback is invaluable, and we are committed to improving our software and support services to better serve our customers.
  Thank you again for your business and we wish you all the success in your future endeavors.
  Best regards,
  Anthony S.

• Review fromStephanie O

  Date: 23/06/2024

  2 stars

  Stephanie O

  Date: 23/06/2024

  Glitchy , doesn’t integrate with many payrment merchant options and the user experience is far from seamless - to many unhappy customers who find it very difficult to book and the $500 Swiper doesn’t sent email Reciepts - user experience is horrible

  WellnessLiving

  Date: 27/06/2024

  Dear *********,
  Thank you for sharing your feedback with us. We deeply regret to hear about your experience with our software and apologize for any inconvenience it may have caused. We strive to provide a seamless user experience, and your feedback is invaluable in helping us identify areas for improvement.
  Our team is dedicated to addressing these issues, and we’re currently working on enhancing our integration with more payment merchant options to offer greater flexibility. We also understand the importance of a seamless booking experience, and we are continuously updating our platform to make it more intuitive and user-friendly.
  We pride ourselves on being an all-in-one solution that is reliable, easy to use, and supported by our 24/7 customer service team. Our goal is to attract, convert, and retain more clients for your business. We would love the opportunity to discuss your concerns further and work towards a solution that meets your needs. A senior member from our customer excellence team will reach out to assist you shortly.
  Thank you for your patience and understanding.
  Best regards,
  Anthony S (Customer Advocate)