Reviews

Review Details

• Review fromTara K

  Date: 09/06/2024

  1 star

  Tara K

  Date: 09/06/2024

  ***** **** ******* ** *** ***** ****** *** ***** * ** ** charged multiple times for a service you could not use/gain access to,
  - have extremely poor customer service,
  - have many hours of your time wasted and
  - ** ********** *** *********
  After doing 2 demos and lowering their price, they talked me into using their service. Their onboarding specialist showed me the dashboard I would need to use to set up my account and gave me homework to do before our next meeting. After our online meeting, I tried to login but got an error.
  What I did:
  1. Emailed her indicating that I couldn't log in. I also called and there was no voicemail.
  2. Called tech support, no voicemail
  3. Called their sales guy, generic voicemail.
  Over 36 hours later, I get an email back from her saying she doesn't check this email that often and gives me a new login info. I logged in but there is no way to get to the dashboard. I tried multiple things but nothing worked.
  I sent her a reply that I did not want to do business with them due to their poor customer service and asked for a refund. I waited over 4 days with no response so I left a negative review on their ****** business page. Within 2 hours I got a call from one of their managers telling me they don't issue refunds but he went to senior management and they would make an exception but only if I took my negative review down. He does this in a ********/*********** way so I told him if I had any question in my mind if I ever want to work with them, that their ****** management practices just confirmed that I do not. I will not be ******* and ********** just to get a refund that I am owed.
  The following day I got a call from their company, apologizing for how I had been treated, promising to issue my refund right away, and assuring me he would address the poor customer service I had received.
  To date, they have:
  1. Charged me 3 times (over $250CAD) for services I have never used
  2. Only given 2 partial refunds

  WellnessLiving

  Date: 18/06/2024

  Hi ****,
  Thank you for sharing your experience with us.
  We apologize for any inconvenience and appreciate your patience as we work to resolve your concerns. Our goal is to provide a seamless onboarding experience and an excellent customer experience.
  To assist you further, a senior member of our customer excellence team has reached out regarding your refund request and to ensure all your concerns are addressed.
  Your satisfaction is important to us, and we are committed to making things right.
  Warm Regards,
  Anthony S (Customer Advocate)

• Review fromMallory L

  Date: 13/03/2024

  1 star

  Mallory L

  Date: 13/03/2024

  This was the WORST experience I have ever had as a professional.
  This *********** company almost put my Music School completely out of business. ** *** **** * ******** ******** ******* **** **** **** ******** ******* There is nothing well about them. ***** ******* **** **** ** ********* ** ** *** ******** ***** **** ********* *** ******** **** ****** ** *** ***** ************ 
  Wellness Living made many promises about how it could benefit our company, help us grow, and streamline everything. ** **** ***** * ** ****** **** ** ** * ****. The payment processor they require clients to use compromised clients cards and frequently mischarged accounts, I wasn't sent proper access for months, and customer support was incredibly ****.
  We cut ties October 2023, and here mid March 2024 families are still remembering how terrible it was and thanking us for leaving. I have literally nothing to say that's positive about this ******* ****** *** * company.
  THEN after expressing all of this in the closing meeting, they waived the "required" fee.... and then still tried to keep charging me anyways.
  Calling support is absolutely useless, you can't speak to a manager, and I frequently had to correct support because their information was contradictory to how in orientation we set up the business. I tried for months to get ahold of someone and fix these problems, but alas, nothing.
  WL charged one family over $700 extra around the holiday season. No idea why, but partial refunds weren't possible in the system, and it was SO UNRELIABLE that I had to start writing personal checks to clients regularly.
  I tried to leave a review of WL and their TERRIBLE practices and service, but they seem to know ******* ******** - and make it very hard to leave a review. This is the first place (aside from ******) I could find.
  Beyond the bad service, the software also runs poorly. ** *** ***** **** ******* *** **** ** **** ** ********* **** **** **** *** ******** ****** *********

  WellnessLiving

  Date: 01/04/2024

  Dear *******,
  We are genuinely sorry to hear about your negative experience with our software. We understand the frustration and stress it must have caused you and your music school. Please know that your feedback is invaluable to us as we continuously strive to improve our services.
  We apologize for any inconvenience caused by the issues you encountered, including payment processing errors, delayed access, and unsatisfactory customer support. This falls far short of the standards we aim to uphold. Rest assured, we are taking your concerns seriously and are actively addressing them internally to prevent similar situations from occurring in the future.
  Regarding the fee waiver confusion and subsequent attempted charges, we acknowledge the lack of clarity and communication on our part. This is not reflective of the transparent and respectful interactions we aim to foster with our clients. We understand your frustration with the inability to leave a review easily and we are committed to ensuring our review processes are transparent and accessible.
  Although we regret that we couldn't rectify these issues during your time with us, we genuinely appreciate your candid feedback. It helps us identify areas for improvement and reinforces our commitment to delivering reliable and efficient services to our clients.
  We wish you the best with your music school endeavors and should you ever reconsider using our software in the future, we would welcome the opportunity to demonstrate the positive changes we've implemented based on your feedback.
  Warm Regards,
  Anthony S (Marketing Specialist)

• Review fromRebekah L

  Date: 02/03/2024

  1 star

  Rebekah L

  Date: 02/03/2024

  Cannot get Support to return calls or show up for scheduled meetings!

  WellnessLiving

  Date: 07/03/2024

  Hi *******,
  We are truly sorry to hear about your experience and the inconvenience you have faced. We appreciate your feedback and understand the frustration you've encountered. Please know that this is not the level of service we aim to provide, and we genuinely apologize for any inconvenience caused. Your concerns are important to us, and we want to ensure that they are addressed properly. To assist you further, a senior member from our Customer Excellence team will reach out shortly.
  Your satisfaction is our top priority, and we are committed to making this right for you.
  Thank you for bringing this to our attention, and we appreciate your patience as we work towards resolving this matter.
  Warm regards,
  Darius S. (Customer Advocate)

• Review fromPaul S

  Date: 26/09/2023

  1 star

  Paul S

  Date: 26/09/2023

  *** BEWARE ***
  This company is deceptive at best - * ******** **** ** ******
  1- Scheduled a demo.
  2 - Agreed on a price & Service level
  3 - Provided Credit card info.
  4 - Wellness Living charged my credit card
  THEN.... When I attempted to login to my account - Only then was I presented with their 10-page Terms & Conditions that you must agree to before accessing your account.
  By accepting these terms you agree that you are contractually bound to a 12-month commitment. However, they make explicitly clear that they reserve the right to raise your price at any time WITHOUT NOTICE and to change or remove any of the services or functionality agreed to WITHOUT NOTICE and you will remain contractually bound to fulfill the remaining term of your contract at whatever new price or with whatever new services/functonality are now provided.
  After reading these terms and NOT clicking to "Agree", I have spent the last 6 days calling and emailing my "representative" Jamel J., who has yet to return my calls or emails. I have also placed several calls and emails to "Onboarding" and "Support" only to receive an automated email reply 4 days ago, stating:
  "We've received your email and a ticket has been created with the ticket ID ******* and subject "ABORT / CANCEL IMMEDIATELY". A member of our Customer Solutions team will review your request and respond shortly.
  Please note, we are currently experiencing higher than normal ticket volume. We apologize that there may be a delay in receiving a response to your support request."
  Meanwhile my calls continue to go unanswered and unreturned..

  WellnessLiving

  Date: 27/10/2023

  Hi ****,
  We're truly sorry to hear about your experience and the inconvenience you've faced. We appreciate your feedback and understand the frustration you've encountered. Please know that this is not the level of service we aim to provide, and we genuinely apologize for any inconvenience caused. Your concerns are important to us, and we want to ensure that they are addressed properly.
  To assist you further, a senior member from our Customer Excellence Team will be reaching out to you directly to work through the situation and find a resolution that meets your expectations. Your satisfaction is our top priority, and we are committed to making this right for you.
  Thank you for bringing this to our attention, and we appreciate your patience as we work towards resolving this matter. If you have any immediate questions or concerns, please feel free to reach out to us at *******@**************.com.
  Warm regards,
  Darius A. (Customer Advocate)

• Review fromLaci C

  Date: 14/09/2023

  1 star

  Laci C

  Date: 14/09/2023

  I've been having issue with them since I started. Worst company I have ever worked with. ***** *** ****. I'm so mad I switched from ********. They have no idea what they are doing. Horrible.

  WellnessLiving

  Date: 19/10/2023

  Hi Laci,
  I'm truly sorry to hear about the issues you've been experiencing since you started with WellnessLiving. We genuinely apologize for any frustration or inconvenience you've faced. Your feedback is valuable, and we take your concerns seriously.
  I understand that switching from one software platform to another can be challenging, and it seems like the transition hasn't been as smooth as expected. Please know that this is not the standard we aim to uphold.
  To address your concerns and provide you with the assistance you deserve, I have personally ensured that a senior member from our Customer Growth Team will reach out to you shortly. They will work closely with you to understand your specific issues and work toward swift resolutions.
  Our goal is to make your experience with WellnessLiving as seamless and productive as possible. We will make every effort to resolve each of the problems you've encountered. Your satisfaction is our top priority.
  Once again, I apologize for any inconvenience you've faced, and we appreciate your patience and understanding as we work to address your concerns. If you have any additional details or questions, please feel free to share them. We are here to help.
  Warm regards,
  Caleb A. (Customer Advocate)

• Review fromJ. C.

  Date: 05/09/2023

  1 star

  J. C.

  Date: 05/09/2023

  I’m still hopeful for when it is launched but at the moment they have done a HORRIBLE job migrating my client’s data.
  Firstly, there were a ton of incorrect phone numbers, addresses, on different accounts. They also did not link any child accounts to the hundreds of parent accounts like they should have.
  I’m currently going through a “re-import” after having to spend an entire weekend going account by account correcting their mistakes. I hope they actually get this right.
  My go live date is supposed to be tomorrow and right now I only see 41 out of 1000 clients imported. ** **** ******** *** **** ***** * **** ****** ** ******* ********* ******* ******* ***** **** **** **** *** *** **** *********

  WellnessLiving

  Date: 28/02/2024

  Dear *****,
  We appreciate you taking the time to share your feedback regarding your experience with our software migration at WellnessLiving.
  First and foremost, we want to assure you that your concerns are of utmost importance to us, and we are committed to resolving the issues you've raised. We understand the critical nature of accurate data migration and sincerely apologize for any inaccuracies that may have occurred during this process.
  Our team has been actively working to address your concerns, and we understand the urgency of your go-live date. A senior member from our customer excellence team has made multiple attempts to reach out to you and discuss the situation further. Unfortunately, we have not received a response from your end.
  We understand the frustration and stress this situation may have caused you, and we want to assure you that we are fully dedicated to resolving issues promptly. Your feedback will help us guide you towards achieving your desired objectives effectively.
  Your satisfaction is our top priority, and we appreciate your patience and understanding as we work towards a resolution. If there's anything specific you would like to address or discuss, please do not hesitate to contact us directly. We value your partnership with WellnessLiving and are determined to turn this situation around for you.
  Thank you for your understanding and cooperation.
  Warm Regards,
  Anthony S (Marketing Specialist)

  J. C.

  Date: 04/03/2024

  Anthony,
  Your comment is inaccurate. Your customer excellence specialist has been attempting to contact me multiple times to bribe me into taking my comment down. Offering me $40 a month through the remainder of my subscription will not do it. How convenient that the offer only came over the phone too. Your service has done nothing but balloon my costs and has added ZERO value besides an app. If anything, my client base has shrunk and I have had to go out and get other software to cover the event side of my business which has meant even more money spent on top of your subscription price.
  So here is what I will say. Your training session did not change my mind much and my original comment is accurate with my experiences and will not be coming down unless Wellness Living makes me a better offer than $40 per month. Your service has squeezed me for much more than that. I will certainly be leaving at the end of my contract *** * ******* **** *** ***** ******* ****** ***** ** ****** ****** ** ****** *** ******* *********

• Review fromGina A

  Date: 17/08/2023

  1 star
  I have been a WL client for over 3 years. At first the customer service was super good, so I even recommended them to some fellow colleague's. Fast forward to now almost nonexistent customer service. There are so many times I have called to ask a question with customer support and never received a call back.
  I was promised a chip reader when I signed up they said that it was just a few months away. Its 4 years later and they now promise it will be available next month and then when next month comes it is coming the following month. I received many chargebacks because some banks refuse to pay a charge that was not made with a chip reader, so I ended up taking the hit for those charges as the banks wanted me to prove it was done on a chip reader. A business will not stay in business paying staff for services you cannot collect on.
  For the past 6 months they have, without warning shut down my text capabilities and I have submitted the form of compliance at the very least 50 times, then they turn it on and turn it off as quickly because I had sold CBD items. No warning just shut it down, which equals to many no shows as people depend on those. Unacceptable ~ even if it was a new law. Where was the warning?
  Stay away from Wellness Living or at the very least stay away until they offer a chip reader. I am truly sorry I recommended them to any colleagues. I hesitate to write this for fear of retribution as I am still using it in some capacity (not taking credit cards on this system anymore). People BE WARNED.

• Review fromSarah T

  Date: 21/07/2023

  1 star

  Sarah T

  Date: 21/07/2023

  I previously owned a business that used the WellnessLiving application. I sold this business in December 2022. In June 2023, while out of the country I started to receive emails about delinquent payments and dings to my credit score. In trying to determine where this was coming from, I logged into the business credit card account that had not been used since we sold the business. Low and behold, WellnessLiving began charging me again for their services in April 2023. I hadn't owned the business for 4 months. At the time we initiated the sale, October 2022, I asked WL for the steps to transfer ownership of the application to the new owners. Step 1 was to remove all of my personal/business information from their application, including payment information. In January 2023, the new owners started paying. In April 2023 there was an issue with their payment method and so they began to charge me. WellnessLiving has since refunded the charges for services that were unauthorized, but are unwilling to pay for the late payment and interest fees as they state I didn't request that my business payment information be removed from their system. That makes no sense. Why would I leave my payment information in an application of a business that I have sold. At this time, there has been no resolution. I have paid the outstanding balance to stop the delinquent payment notices and now have to take the issue with my credit score up with the credit card company and credit bureaus. We all know how easy that is going to be. My credit score WAS PERFECT. It has since dropped over 75 points. I don't have enough characters left to tell anyone how terrible their service and application is. My experience with WellnessLiving prior to this was less than stellar. ** *** *** * ************ ****** ****** ** *** *** *** ************** ******* ** *** ****** You truly do get what you pay for and then they will increase your rate.

  WellnessLiving

  Date: 20/10/2023

  Hi *****,
  We would like to extend our sincere apologies for the situation you've experienced. We understand the frustration and inconvenience this may have caused you.
  Rest assured, a senior member of our Customer Excellence Team will be reaching out to you directly to address this matter and assist you in any way possible.
  Please don't hesitate to let us know if you have any further questions or need assistance. We appreciate your patience and are here to help ensure your concerns are resolved to your satisfaction.
  Warm regards,
  Ryan B. (Customer Advocate)

• Review fromKristie W

  Date: 21/06/2023

  1 star
  This common theme of Wellness living Making it impossible to get out of a contract, that they could not fulfill continues! Though they were not clear about cancellation process when signing up originally it was in the small print on contract that written notice was to be given 30 days prior to one year contract. However, Before the one year contract was up I began speaking to customer service asking how to close account, they tossed me around for an extra few weeks, landing just after that 30 day period. That same contract also indicates that they will fulfil their end of the contract, which did not happen. ******* vague and overall lack of communication outside of a few customer service rep along the way.

• Review fromDawn I

  Date: 19/04/2023

  1 star
  **** ******* ** ******** ****** This service does not deliver what they promise. They say that you get 24 hour assistance which is absolute ****. I wanted to downgrade my plan and the people that answer the phone are more like an answering service. They tell you that someone will get back to you. Then after two days they finally call and that person can’t even help you. The agent says that an even higher specialist needs to get back to me. Well I’ve waited one week and no one got back to me. I’ve called repeatedly and then they told me that someone would get back to me by the 12th. No one got back to me. I said I wanted to cancel the whole thing and still no one got back to me. **** * ***** ** ************** ******** ******* **** *** *** ******* ******* ****** ** **** ** *****. I called my credit card to reverse the charges, but they were only able to give me a conditional credit. I want that money back permanently and I don’t ever want them charging my card again! ***** ** ***** ******* **** **** I’ve called 14 times only to have their answering service tell me how sorry they are only so my issue won’t ever be resolved. **** *** ****** ** *** ** *** **** ******** ** ***** **** ******* ***** ** **** ***** ******* **** ******* **** *** *** ***** ** ** ** ** * ***** *** ** ****