Reviews

Review Details

• Review fromJennifer L.

  Date: 20/03/2023

  1 star

  Jennifer L.

  Date: 20/03/2023

  **** **** **** *** ********* ** ** ***** ****** ** ******** **** ** **** ******** ******* **** ********** ** *** ** *** **** ** *** **** *** **** ************** *** ********** ** ******* **** **** ***** ************ ******** ****** *** ****** *** ** **** ***** *** *** ****** ************ ** ********** ******* ** ****** *** **** **** **** ********** *** ***** ***** *****: errors on THEIR end that have cost me money, a support called canceled on me 5 min after our call was supposed to occur, another support epresentative "no showed" our appointment and I was left another day to correct a clients billing error. **** *** ****** **** ***** ** *** ****** ***** **** **** ** **** * ****** ***** ********* *** ***** *** **** ********* ********** **** **********

  WellnessLiving

  Date: 23/07/2023

  In December 2022, approximately one month after her plan had already been renewed for a 12-month period, the customer first inquired with our support team about canceling the account. Our representatives made a strong effort to provide her with an excellent experience and to determine if there were any issues we could potentially help with.
  The customer persistently had difficulties with software use, most commonly with package setup, automated notifications and managing client accounts.
  Our support team goes above and beyond to help our customers succeed, be it with help center resources, free one-hour training calls, or even helping with manual tasks in the software, and there were a number of additional calls and emails exchanged between the customer and our support team in the ensuing months as we assisted her with new inquiries. All in all, our team members spent over 20 hours working with the customer during this time, at no cost.
  We can confirm that a scheduled call in February was canceled at the last minute due to unexpected illness with our representative, and when notified at the time, the customer was understanding of the unfortunate circumstances.
  We can also confirm that in March, the customer was transferred away from the representative she was working with specifically because she had requested to be transferred to a manager.
  It's regretful that the substantial time and effort spent did not result in a positive outcome, however we understand that this business might not be the right fit for our platform. The customer is being let out of the contract with no fee and we hope that she can find a software solution that is the right fit for her business.

• Review fromjamie b

  Date: 16/03/2023

  1 star

  jamie b

  Date: 16/03/2023

  I didn't even sign up to be a customer. I agreed to the initial consulting and started the process and now I guess I'm signed up for a year. ***** ****

  WellnessLiving

  Date: 23/07/2023

  After an extensive qualification process over several calls with their WellnessLiving account manager, this customer agreed to sign up on a 12-month term, which is a standard agreement across all booking software providers. Shortly after commencing the account setup process and providing their billing information, the customer became completely unreachable by phone or email to our account manager. After several weeks the customer sent an email requesting to cancel the account and for a full refund, although they were not willing to discuss the matter further over a phone call. We evaluate requests for early closure on a case-by-case basis, and we do require additional information to further assess the request. In this case, the refund request was not approved although the customer was let out of their contract and the account was closed.