Reviews

This profile includes reviews for CAA South Central Ontario's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CAA South Central Ontario has 4 locations, listed below.

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  CAA South Central Ontario

  60 Commerce Valley Dr E Thornhill, ON L3T 7P9

• 

  CAA South Central Ontario

  440 Niagara St Welland, ON L3C 1L5

• 

  CAA South Central Ontario

  148 Manitou Dr Kitchener, ON N2C 1L3

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  CAA Central Ontario

  768 Gardiners Road Kingston, ON K7M 3X9

Review Details

• Review fromLisa L

  Date: 17/01/2024

  1 star
  I have been a CAA customer for 30 years. Today my minivan disabled in my driveway in front of my 2 car garage located behind my home. I have another car in the garage but the disabled vehicle is in the way and I cannot get my other car out.
  I need my van towed to the garage and out of the way of my other vehicle ** ***** **** * *** *** ** **** ** *** ****** ** ********* ** ** ******* ****** ***** **** ** ** * ****** ****.
  Because the vehicle is at my home this has been rendered a non emergency. I called at 9am this morning and 12 hours later nothing.
  I called tonight and asked to speak to a manager, I waited on hold for more than 20 min. The CSR came back to say they were unable to reach a manager and asked for my call back number. I have yet to receive a call back.
  I was in touch with a towing company this afternoon who are contracted by CAA. They had trucks available and are in my area yet they had not received my request??? I cannot request them to take the call it has to be dispatched by CAA.
  **** ** *** ***** ** ********** ** *********** I need assistance now, today Wednesday January 17 not Friday January 19.

• Review fromRyan J

  Date: 16/01/2024

  2 stars
  Call and get push this number then this then this, when you finally ring through it picks up and puts immediately to hold with no one answering and hold tells you to self serve every 15 seconds

• Review fromgino r

  Date: 20/12/2023

  1 star
  Well, I have been a member for about 30 years. Got a flat tire on the highway. Called CAA only to find out my vehicle ( ******** ******) mini cargo van is not covered. In speaking to the representative I learned that there are a number of vehicles not covered.
  Had to spend $250.00 in towing charges.
  Check the fine print before going with CAA to make sure your vehicle is covered before paying the yearly dues.

• Review fromPauline B

  Date: 10/12/2023

  1 star
  Based on my experience dealing with CAA I would never buy a car battery from them as it was not worth the money. The battery wouldn’t hold the charge. I would call numerous occasions and the service men would boost the car and test the battery with volt meter and say it was fine. However it was not and eventually I bought another battery from my favourite garage. They would not honour their warranty within the first 3 years.

• Review fromDave B

  Date: 04/12/2023

  1 star
  Been a member for 15 years. Never used the service but was comfortable knowing we had it. Last month ** **** *** I got a flat tire on the highway. Called CAA at 4:34 PM. At 9:00 we finally called a private tow company and we were serviced within 30 mins. Four and a half hours we waited for CAA. ** *** **** ** *** **** *** ***** **** *** ** ** **** *** ********* ** ** ** *** ********* Pitch dark on the side of the highway--a bit frightening to say the least. After the ordeal ended I called CAA and told them that I wanted a free year and then I would carry on paying my yearly. They offered me $50. ***** * **** ***** ***** *** ***** *** ******* ******** ********** ********** ****** *******

• Review fromAmanda K

  Date: 22/11/2023

  1 star
  * ***** **** **** ***** ** ** **** ** ******* ******** customer service this evening, the lady wouldn't call in to have my car towed back to my house from my mechanic, the transmission is messed up. *** *** **** and I will not be renewing my membership after years of being a member. **** * ********* *** *** ******** *** * **** ** ******* ******** * **** *** *** * ********** **** *** ***** ******* *** ** ***** ***** ******

• Review fromDavid J

  Date: 16/11/2023

  3 stars
  Trying to get on to my internet membership is a joke.
  Password and user name problems.
  Still. I phones customer service and the store.
  **** **** ******** Phone in and push # 2 for help.
  Both my wife and I got the message. " Invalid selection"
  Then it hangs up on us.

• Review fromDenise G.

  Date: 14/11/2023

  1 star
  This was the 3rd time for International Drivers license. 2 other times $25 including photo. Without asking this time $19 for passport photo plus International $30. I was there 2 weeks ago for passport photo. ** ********** ******* * **** ** ****** *********** ** ***** ** ******** **** ****** Clerk did not state photo was extra NOW. She already said I was there last week. Common courtesy would to have been informed of change.

• Review fromDianne J

  Date: 27/09/2023

  1 star
  *** **** **** ** * *****. CAA membership should cost half of what it used to when it had storefronts you could go into to book travel or discuss home or car insurance. I'm not sure I'll be renewing ** ******* ****** ******* ***** *********** ***** **** *****

• Review fromMike L

  Date: 25/09/2023

  1 star
  I give one star for good reason. CAA doesn't honor their marketing claims. They said they will assist you if you have a biking accident (in addition to vehicles). First time I called, I had broken my wrist while riding and was coming out of the hospital. They put me on hold for 20min and then refused. Second time, i was stranded downtown with a warped tire and a flat. They said they could get to me in 50 min. OK I waited. In 50 min, they called and said a driver should be there in 1 hour 40 min. It was -8C outside. I didn't wait in that cold. You seem to spend more time promoting your CAA discounts than actually doing the one thing you should do well. You failed CAA.