Business Profile
Adjuster
Intact InsuranceThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Intact Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.02/5 stars
Average of 60 Customer Reviews
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Review fromEvelyn O
Date: 16/01/2024
1 starEvelyn O
Date: 16/01/2024
**** ******* ** ******* ** ***** ***** ****** Had roof damage and leakage and only just got the roof replaced which still cost me out of pocket because they said something wasn't covered under the policy and my insurance would be void if I didn't replace it. Was told by their contractor it could be 5 years to repair water damage in attic so opted for payout to repair it ourselves with private company. Been waiting since October for any process on the indoor payout and keep being told waiting on one piece of info here or there and meanwhile the attic is sitting waiting to be repaired. It's been the most stressing *** ******** ************** service I've ever dealt with. From starting the claim right through to adjusters disappearing to disappointing update emails saying little to nothing on progress. I cannot wait to clean my hands of this company it was the only claim we ever made with them and I would not recommend anyone to have to go through dealing with them as a customer. I'm a step away from seeking legal advice on how to advance progress as my mother in law is sick and this is her home she is stuck living in on a fixed income with no way to repair until the rest of the payout is delivered.Intact Insurance
Date: 08/02/2024
The Customer’s claim pertains to damage from Hurricane Fiona. The claim was reported in November 2022 and an inspection took place later that month. Coverage was confirmed to the Customer in December 2022. A roofer was dispatched in January 2023 to complete a temporary repair on the roof as the Customer reported leaking. Additional leaks were reported during the winter of 2023 and estimate for damages was reviewed accordingly. In July 2023, the Customer advised that they would like to proceed with the repairs using the contractor who completed the emergency work. The roof was replaced in early September 2023. During the roof replacement, damages unrelated to Hurricane Fiona were discovered, and these were not covered as part of the claim. The Customer elected to cash out on the repairs, and discussions regarding settlement occurred over the summer of 2023. Payment has been issued to the Customer for the repairs.Review fromMatt N
Date: 05/01/2024
1 starMatt N
Date: 05/01/2024
Just recently they just jumped my bill by over an extra $200 a month and didn't bother saying anything. Just auto withdrew it from my account. The amount they expect you to pay for insurance is insane. Double the amount of my car payment. The 640 plus a month they expect me to pay. Calculated, I will pay them the value of my car in 3 years. My car loan is for 8 years. So by the time I'm done paying for the car. I've payed insurance more then double the cars value. I have had intact since I started driving, I was a ***** customer. *** *** ****** ** **** ** **** *** **** * **** I'll be dropping them when i get my *** vehicle.Intact Insurance
Date: 31/01/2024
We were able to contact the customer and have addressed their concerns.Review fromTiana D
Date: 08/12/2023
1 starTiana D
Date: 08/12/2023
***** *** ******* They weren't there for me when I needed them the most! The ER referred me to a neurologist and a surgeon after a injury on the job. Intact wouldn't pay for the doctors to see me up front. They wanted me to pay out of pocket but I didn't have the money. They paid me nothing/ $0 for being out of work for over a month. They required a doctors note but they wouldn't pay for the doctors. I think they intentionally have it set up that way so they don't have to pay. * ** *** **** **** * ********* ** *** ********* *** ** *** ** ***** **. **** *** ***** * **** *** **** *** *********** **** *** *** ********** **** *** **** ***** **** *** ***** *** ***** **** ** ************ **** * ***Intact Insurance
Date: 22/12/2023
We were able to connect with the client to discuss their concerns. The matter is still ongoing and being reviewed.Review fromChris W
Date: 29/11/2023
1 starChris W
Date: 29/11/2023
I've been an Intact customer for over 15 years. Only 2 claims including this most recent one.. Last time I was rear-ended, I had a adjuster and approved claim within 24 - 48hours. This time I was rear-ended again, its now been 8 days and I havent even had an adjuster assigned and the estimates submitted have not been reviewed.. Not sure what were paying them for, my renewal is coming up soon *** * **** ** ***** **** ** *********** ****** ****** ** *** ***** ** *** ****** ****** ***** ****** **** **** *** ** ***** **** ** **** ****** * ***** ***** ***** ** ***** ******* ***Intact Insurance
Date: 12/12/2023
We are able to confirm that the estimate has already been approved and sent to the field shop to start the repairs. Co-payable cheque has been issued to the shop and insured today and once the repairs are complete we can pay the rental and close the claim.Chris W
Date: 13/12/2023
I can confirm that the claim was approved and vehicle was dropped at the shop for repairs. Seems it got approved right after intact saw this post above, hummm very convenient. Non the less this is progressing..Review fromN. I.
Date: 10/11/2023
1 starN. I.
Date: 10/11/2023
I am leaving Intact after 15 years of being a loyal customer. **** ********** ** *** ******* ** **** * ******** the first time I am applying for a home accident. First time I am applying for an accident that happened and this is the treatment I get. The adjuster spent all her time looking at the legal loopholes to deny my claim instead of helping me. Intact has provided me with 0 help. The accident happened and I have so far received nothing. What’s the point of me paying for insurance if Intact is not there to support me in my time of need? ** ********* **** ***** **** ***** *** **** ******* *** ******* *** *** **** * ****** My policy renewal will be coming up soon. I will most certainly cancel and terminate. *****Intact Insurance
Date: 22/11/2023
We were able to contact the customer and have discussed their concerns. The claim review is ongoing.N. I.
Date: 07/12/2023
Let me set the record straight. Nobody from Intact reached out to me. I had to ask the adjuster what was happening. To which she replied that my claim was being sent to the superiors for review. $6,500 is the amount I had to pay personally to fix the leak in my master bathroom apartment two years ago because Intact stated that this was a “maintenance problem” and not their responsibility. I had to borrow from the bank to pay this. $5,200 is the chargeback my condo charged for the repairs to the unit below. I am still waiting to hear from Intact regarding this. It is “under review”. If Intact does not help, I will have to borrow from the bank again to cover this. $11,700 or almost $12,000 will be the amount I will have to pay personally and take a loan from the bank to cover these costs. Nobody should have to suffer like this. I have home insurance. Intact insurance. But they have been no help. The adjuster humiliated me and treated me like a crook. I don’t want anybody to experience this.Review fromNikolas K
Date: 02/11/2023
1 starNikolas K
Date: 02/11/2023
Wow... Horrible experience... My dwelling was broken into and anything worth something was taken. I have over 50k worth of items on my claim which was only insured for 20k and they have flagged me as potential fraud. The investigator Vincent G. was ********* ******* ** * ***** **** ****** * **** provided what they asked for as proof of ownership and bank statements showing spending well over 100k... He's just looking for a reason to not pay me out it seems. They won't give me a timeliness or reason why this is still under investigation. It's just been a horrible experience. **** ******** *** ***** ****** ** ****** *** ***** ***** ******** **** ***** ******* **** * ***** ** ********** ** *** ** *** ********** *******Intact Insurance
Date: 08/11/2023
The client was contacted by email concerning his file and his concerns and was invited to call if he wants to discuss the matter since they weren’t able to reach him by phone.Review fromStephanie P
Date: 25/10/2023
1 starStephanie P
Date: 25/10/2023
My mother died, I gave prof of death and they still took monthly insurance payments because there was no will. The fact I had proff she died and they still kept taking it know she was deceased is disgusting. I had to close her account to stop these vultures from taking a deceased person money. I'd give you 5 negative stars if I could.Intact Insurance
Date: 31/10/2023
We’re sorry to hear of your mother’s passing. When it comes to canceling a policy for a deceased person without a will, certain legal considerations/constraints must be respected. We’d be happy to look into this further, please give us a call at ###-###-####.Review fromTommy T
Date: 20/10/2023
1 starTommy T
Date: 20/10/2023
I received written confirmation from Intact that I would be insured while working in the US. After three weeks I was informed that there was a “glitch” in the system and that they were not able to insure me at all. I am now stuck without insurance.Intact Insurance
Date: 26/10/2023
Unfortunately we’re unable to locate the client’s policy with the information provided. Should there be outstanding concerns, please contact us at ###-###-####.Review fromDarrell G
Date: 20/10/2023
1 starTook ** ****** vehicle to Intact's shop to be fixed for hail damage (Aug. 2023). They fixed the hail damage, but made a mess of her vehicle. Scratches in 3 different spots, head liner full of greasy fingerprints , visors full of grease, headliner hanging down, tint missing on back window in spots, solvent all over the back seat cover, Back bumper full of deep scratches. Trying to get them to fix it is becoming a full time job. NOBODY is replying to ** ****** calls & messages. I took her vehicle back over to them ( ********* *** ** ******* ) and was actually laughed at by the shop super. **** **************. My next move is going to the news and hiring a lawyer to have these damages that they caused , fixed. ** **** *** even called the head office and was told it will be reviewed. What is there to review? Intact's shop did all the damages while repairing hail damage (I have pics dated for the morning we dropped vehicle off to prove all the damages) I even showed these pics to ******** shop super and he acknowledged that the damages were not on vehicle when we dropped it off to have hail damage fixed. **** ******* **** ********* *** ** **** ****** ** *** ** ***** ********** ********** *** **** ********* **** **** ******* ********* **** ** *** ****** ** **** *** **** ** ******* **** **** ********** I will push this matter until they fix the damages that they did to ** ****** vehicle.Review fromNicole P
Date: 17/10/2023
1 starNicole P
Date: 17/10/2023
I just called my insurance broker and asked him to find another insurance provider. I had a very negative experience in 2020 the first year he switched me to Intact, and I never forgot. ******** * ***** ****** **** *** ****** *** ******** ****** *** **** *** ****** ****** **** **** ** ***** I don’t appreciate Intact making it so difficult for customers to make a justified claim. Do yourself a favour and get any other decent company besides Intact.Intact Insurance
Date: 25/10/2023
Hi ******, we'd be happy to discuss your or your friends concerns in more detail. Please give us a call at ###-###-####.
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