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Business Profile

Bank

Scotiabank

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Scotiabank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scotiabank has 130 locations, listed below.

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    Customer Review Ratings

    1.19

    Average of 73 Customer Reviews

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    Review Details

    • Mark Y

      Date: 01/09/2022

      I am not a client of Scotiabank. I just randomly get Scotiabank ads popping on my phone. I cannot figure out how to remove the ad. I called Scotiabank customer service, and the lady repeatedly tells me that there is nothing that she or her department can do about it. I asked to give me the contact info who can assist me in this, and she said she cannot help me, either. I asked if I could leave my contact info with her, so she could pass my contact information to whoever could help me. Of course, she refused to take it in, either. She says that if I open up an account with them, they might be able to help me remove the ad. This company is frustrating.

    • Maria J

      Date: 23/08/2022

      Scotiabank loan department should stop sending generic letters which make clients panic and worry. We received a letter that our account is long overdue and need to pay all the balance and interest. Instead make individualized letters stating the amount of the outstanding balance and the interest that the client has to pay. So we have to call which is a long wait and waste of time. So we learned that the balance is only $107.90 and the interest is $1.50. We have arranged a PAD and so the loan would be debited bi-weekly from our account. The remaining balance wasn't debited so we thought we had paid the entire amount of the loan. Until we received a letter stating that our loan is long overdue and need to pay the balance and interest which drove us to worry and panic. Scotiabank should have sent a more detailed letter explaining that our balance wouldn't be debited from our account but instead pay it directly to the bank or call an agent. But instead, Scotiabank sent a generic letter that is vague. Hope you would look into this matter so future clients wouldn't have the same experience.

    • John S

      Date: 09/08/2022

      Have come under some hard financial times and I applied to unlock a locked in retirement account. Had the bank provided documents notarized by a lawyer as requested by the bank. It has been 8 weeks and I still have not received the transfer and have no idea when or if I will see the money. I am beside myself with how bad this bank is. They truly do not care about their clients.

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