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Business Profile

Bank

TD Bank Financial Group

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for TD Bank Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Bank Financial Group has 271 locations, listed below.

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    Customer Complaints Summary

    • 181 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:18/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with the Toronto Dominion Bank (TDB) and some money seems to have gone missing from the account. Which is very strange because other than myself only the TDB has access to the account.

      Let me explain. On Sept. 14th 2024 I made a deposit of $180.00 bringing the total in the account to $2160.92. On Nov 10th 2024 I made a deposit of $340.00 which should have brought the account total to $2500.92 ($2160.92 + $340.00). But, instead, the total on deposit was $2485.96. Approximately $15.00 was removed sometime between Sept 14th and Nov 10th. This account has never had any fees so fees are not a consideration.

      I would like an explanation of why the TDB is removing money from my account, without my authorization, I would like the monies returned and I would like assurances that the TDB will refrain from removing monies from my account. Thank you.

      Business Response

      Date: 27/11/2024

      We have investigated your concern and found that $15 was
      taken from your savings account on 10/22/2024 for your **** credit card late
      payment that was due 10/04/2024.
      According to the card holder agreement as per below 4.6, the
      funds were taken from your account to compensate for the late payment.
      You can call **** to discuss with them if you require more
      information or to enquire about your account and account balances. You can find
      the number on the back of your credit card.

      Customer Answer

      Date: 30/11/2024

       I have reviewed the response made by the business and find that this resolution is satisfactory to me.



      **** *******

    • Initial Complaint

      Date:15/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended at this branch for service and when I left I forgot my wallet there. The Customer Experience Team Lead then went into my wallet without my presence, knowledge, or consent and ***** my personal property and inout the information into their system that I had already opted out of that was optional. I went back for my wallet but they was already closed, so I went back the next day, the Customer Experience Team Lead had my wallet and when she brought it to me, she held on to it and right in front if me opened my wallet in front of me without my consent and went into my wallet, took out my driver's License and said, "let me iodate your information", I said no, you can't update what is not in my profile and since its not mandatory, I already opted out and chose "NO", she then said, you don't want to add it and I said "no", its not mandatory, only then did she give me back my wallet that she still was holding on to. * **** ***** *** **** *** ********* **** *** **** **** **** ** ******* ** ** ******** **** **** ** ****** *** ***** ** *** ****** ******* ** ********* ** ******* ******* * ***** ** *** *** ** ** *** ********* * **** *** ** **** *** *** ***** * ********* ** ***** **** *** **** ** *** ******* ****** *** ***** *** **** ** ********* **** ****** ** *** ****** *** ****** *** ****** *** ******. I wish to file this complaint and wish a response from the bank and the removal if the non consented number from my profile by way of putting there ************.

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was asked to try ID assist 1-month free trial. I did not have the time to go through all the requirements to access my report, so I opted to cancel. I sent an email asking to cancel and was told they cant do this over email, so to call. I called to have this service cancelled only to be persuaded to try, seeing I have until the Nov. Fine I gave it a try for 1 day, where I was asked for 14.99 to get my report. I called again to have it cancelled as i was not paying additional money. again, I was talked into waiting. by this time, they charged my credit card. so, I sent an email saying to put in the notes I want to cancel next time I call without being hassled to keep it. also to reverse the payment. the person in the email asked for my information and went ahead and cancelled it for me. when i followed up to inquire about the reversed payment, I got an email stating they cant discuss this information via email. But I was already dealing with someone on this matter already. I just wanted confirmation the money will be put back. I asked 3 times for confirmation only to get a copy and paste email of the same message **** ** **** ******* ***** **** ***** **** *** ******* ** ** ****** *** *** ***** ***** *** * ** ***** ******** I just want the refund for services not used and unauthorized payment taken as I tried to cancel.

    • Initial Complaint

      Date:29/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Canada Trust was my main bank for a few years until I had my account closed. I asked them to close my account because they charged me NSF $48.00 over a mistake by another company.

      eBay attempted to charge me on Oct 3rd which was a mistake on their behalf. The charge quickly declined as I didn't have the money in my account, but TD doesn't recognize this as a mistake by **** and therefore, they charged me a NSF $48.00 for the mistake and refused to return it.

      After speaking to customer service numerous times to no avail, I decided to close my account and lodge this complaint. I no longer have access to the records regarding this problem.

      My account number was #*******.

      They only sent me 1 reference number for my multiple disputes and complaints.
      The reference number is ********.

    • Initial Complaint

      Date:25/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I'm complaining about an interac ban that was put on my email due to me receiving an e transfer, I sold something on ***** and took e transfer as payment apprently the e transfer was fradulent and now my interac is banned with TD Bank. There was no way for me to know that these e transfer fraudlent and come back to me and now I'm being penalized for something I was unaware of. I contacted TD and received no help and I'm wrting this complaint in regards to that to help getting restoration of my e transfer.

    • Initial Complaint

      Date:24/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,

      I am submitting a complaint against TD *** ******* regarding a serious security issue that occurred with their e-transfer service. My business recently accepted e-transfers as a payment method. Unfortunately, when a client attempted to send a payment of $3,000, the transfer was intercepted by a hacker, and was never deposited to our *** account.

      Upon discovering the issue, we reached out to TD Bank (clients bank) for assistance. To our dismay, they froze the client’s account for a week and ultimately declined to refund the ****** funds. This lack of resolution has resulted in significant financial loss for my business, and I am seeking full compensation for this incident.

      Given the severity of this situation and the apparent vulnerabilities in the e-transfer system, we will no longer accept e-transfers as a payment method. I am escalating this matter and urge TD *** ******* to improve their security measures to prevent similar occurrences in the future. I expect a prompt response and resolution to this complaint.

      Thank you,
      ***** *** ****** ******** ***** ******** *********************

    • Initial Complaint

      Date:30/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a fraudulent charge of $1,595.77 to ****** on September 14th and immediately called TD Bank the same day to report it and lock my card. Despite my quick action, TD investigated and denied the refund, claiming I should have protected my card. I need help disputing their decision and getting the refund.

    • Initial Complaint

      Date:21/09/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Submitted a dispute to TD Claims.
      Have been a long time customer and have a 900 credit score (perfect). I hold ****** several bank accounts, credit cards, ** ***** **** **** **** ******** ********. The service that I have received with the dispute I have filed has been beyond one of the worst customer experiences I have every experienced. I follow-up every week and they say I am missing something. Recently, while investigating they just hung up on me and I had to call back, and I got hung up on again. I cannot see myself continuing on with TD going forward. If they can't handle a small $1300 complaint, I'm worried if something goes seriously wrong, than I would be on the hook dealing with these unprofessional folks. It's just not worth it. ***** **** ******** *** ***** ***** ******* ********** ***** ** *********** **** *********** **** ** ******** *** ** ***** *** ** ******* ******* ********* **************** ** ***** ****** ** *****************

    • Initial Complaint

      Date:19/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called TD to put in a dispute transaction beginning of August in regard to disputing 2 transactions D-******* and D-*******. Spoke to a rep end of August as more information was needed, kept calling as I was informed the payment would be reversed within 24-72 hour, continuing to call I was always advised to “wait” for an update as they couldn’t look into information further. Today I called as it’s close to a month and was told they needed the phone number of **** **** and more information. I have been waiting close to a month with no updates from Td unless I call, I’d like my 2 transactions refunded and looked into asap!!!

      Customer Answer

      Date: 19/09/2024

      **** ********* *** * ****** *** ***** ******* ** ****** ****** my claim has been resolved! 

    • Initial Complaint

      Date:11/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been deceived into sending money in order to earn money on the side in order to save for the future. When I was unable to withdraw the funds without depositing additional funds in, I realized I was defrauded.

    TD Bank Financial Group is NOT a BBB Accredited Business.

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