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Business Profile

Collectibles

Northmen Collectibles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello BBB,

    I placed an order for 3 toys items that is worth $127.55 in total in Northmen Collectibles online on 30th July 2022 and there has been no updates on the status of my order since then. I have sent multiple emails to the support email on their website and they only replied me once with an unreasonable explanation saying months of delay should be expected while I can already see the toys item being released in various stores in Toronto. I then requested a refund but again my email has been ignored.
    * **** **** ******** ******* ****** *** * ********** * ** *** *** **** ****** *** *** ******* ********** ** **** ***** ******** **** **** ******** ** ****** ******** ***** *********. I am hoping I could find a resolution in this situation with the help of your platform by filing a complaint.

    Please do not hesitate to contact me if you need further information to follow up on this case. Thank you so much for your attention.

    Best regards,
    *******

    Business Response

    Date: 23/05/2023

    I do not have any association nor involvement with the BBB. They are a dinosaur of an organization that serves no purpose in 2023 and they have no connection nor influence over this business.

    As such I will not read any complaints submitted through this organization. Please reference the FAQ on the website for cancellation policy and the support page for contact information and contact the store directly for any outstanding issues. I continue to do my best to get to everyone as soon as possible. 

  • Initial Complaint

    Date:02/05/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, I’m filing a complaint in regards to this business (NorthMen Collectibles or NMC Toys) because I have been very patient and understanding with them and I think the fact that I chose to wait so long was the wrong choice, but they told me because of covid it was taking longer than expected and I trusted in them to get my item to me as soon as possible. Unfortunately for me I was wrong and now they’re placing all the fault on me. Thanks for your assistance in this situation.

    Business Response

    Date: 23/05/2023

    I do not have any association
    nor involvement with the BBB. They are a dinosaur of an organization that
    serves no purpose in 2023 and they have no connection nor influence over this
    business.
    As such I will not read any complaints submitted through this organization.
    Please reference the FAQ on the website for cancellation policy and the support
    page for contact information and contact the store directly for any outstanding
    issues. I continue to do my best to get to everyone as soon as possible. 

    Customer Answer

    Date: 09/06/2023



    I am rejecting this response because:

    I pre-ordered my items from NMC toys, which is located downtown in my own city of Toronto, Ontario almost 3 years ago. They apparently have no idea whatsoever on the whereabouts of my items and still cannot give me any info. I emailed them about the situation and they claim the pandemic as well as the fact that there isn’t much staff besides the manager is the reason for the delay. They have never yet been able to give me a single update on the status of my items and have stopped responding to my emails. They have no phone number for the store and I have had to repeatedly reach out to them by email multiple times throughout the last 3 years to find out and get absolutely no information. I also am no longer qualified for a refund according to the FAQ section of their website which they told me to look at and it says I can get in-store credit but they don’t even have a walk-in store? *** ***** * ***** **** **** *** ****** ******** ** ***** ***** **** * **** ** ***** ** ***** **** ****** *** ******* ******* ***** * ******* ******** *** ***** *** **** ** ** **** *** **** ******


  • Initial Complaint

    Date:26/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 items online from NMC Toys (Northmen Collectibles) in December 2022 ** ********* ***** *** ** ********* using a debit **** bank card. I paid extra for ****** **** expedited delivery (3-5 days). The items have still not been received and any attempt to contact the store owner have been met with auto-emails followed by hostile emails. ************* * ********** *** **** **** **** ** ****** ******** *** **** ****** ********* ***** *** **** ***********

    Business Response

    Date: 23/05/2023

    I do not have any association
    nor involvement with the BBB. They are a dinosaur of an organization that
    serves no purpose in 2023 and they have no connection nor influence over this
    business.
    As such I will not read any complaints submitted through this organization.
    Please reference the FAQ on the website for cancellation policy and the support
    page for contact information and contact the store directly for any outstanding
    issues. I continue to do my best to get to everyone as soon as possible. 

  • Initial Complaint

    Date:26/04/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some collectibles from this vendor with no issue until I had a preorder that I have been waiting for several months eta Nov/22 . Still hasn’t arrived tried to communicate the issue to this vendor even recommending purchasing an additional item with another item I had on hold . So I could at least get some of my order sooner then later and have the preorder come when it arrived and pay shipping. I in turn have paid for all these items with expedited shipping paid for to get theses items because I didn’t meet the shipping amount for free delivery. No response tried several times just an automated response. **** ******** **** ****** ******* **** ** ******* ** ** ***** ****** *** **** ** **** ** ** *********. Hopefully you can help my situation. Thanks can email you corresponding emails if needed.

    Business Response

    Date: 23/05/2023

    I do not have any association
    nor involvement with the BBB. They are a dinosaur of an organization that
    serves no purpose in 2023 and they have no connection nor influence over this
    business.
    As such I will not read any complaints submitted through this organization.
    Please reference the FAQ on the website for cancellation policy and the support
    page for contact information and contact the store directly for any outstanding
    issues. I continue to do my best to get to everyone as soon as possible. 

    Customer Answer

    Date: 24/05/2023



    I am rejecting this response because:

    I have notified the vendor and received no response . **** **** ************* ****** ********** ***** **** ** ****** *****

  • Initial Complaint

    Date:24/04/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a pre order on some items on September 15th 2021 and July 21st 2021. After the estimated time of arrival had gone by (April 2022) I reached out asking for an update numerous times before getting a very ****** answer of * * ****** ****** *** ******* ***** ** ** ******** I said ok I guess I'll keep waiting and made some more orders seeing how I've never had an issue before I didn't think one would start now. The next order was for $600 worth of product that should of already been sent out. I reached out with no luck other then automated replies. Left a review hoping to get a response that way, no such luck. NMC has over $800 of my money they refuse to refund of even reply about the missing orders. ** *** ** *** ********* ******* ****** ** ***** *** **** ** ********* ****** ** ***** **** *** ** ******* ***** * **** **** 2 hours away from the store and they aren't even open on weekends for me to go down there and ask in person for my money back.

    Business Response

    Date: 05/05/2023

    I do not have any association with the BBB nor do they serve any purpose in 2023 other than to allow people to complain and harass businesses. If you have an issue to resolve you must resolve it directly with the retailer. I will not be reading this complaint nor giving it a second of my attention as the BBB is an organization that quite literally profits off of allowing consumers to ****** and ****** businesses while using private information for their own personal gain.

    They can rate me whatever they'd like to while they continue to accomplish absolutely nothing as a glorified review service masquerading as an organization with anyone's interest but their own in mind. 

    Customer Answer

    Date: 07/05/2023



    I am rejecting this response because:

    *** *** **** **** *** ********* ** **** **** ****** ******* *** ** ***** ****** **** Super cool he at least answered you. I don't get any response at all.

  • Initial Complaint

    Date:03/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered a figure for $68.91 on January 04, 2022, and it was supposed to be released by June 2022. It was, and all of the other stores received this item, but I gave them more time. By november, I gave up and contacted them to ask if I could cancel the pre-order since 4 months was too long to have not received yet. I then tried contacting them 4 more times. From what I can tell on the NMC Toys ******** and ******* page, **** *** ******** ** ******* ****** - nothing sent, and no answer. I would like to get my money back for the item never received if possible, but also want to make sure this business is being held accountable for ******** money, ** ** **** *** ****** ** ******* * *** ********** ******* *** *** ********** ** *** *********** 
    Thank you

  • Initial Complaint

    Date:22/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased items that the seller refuses to send to me and the seller refuses to respond to emails. ****** ** ********* ******* *** *** * ******* ** ***** **** ** ******** ** *** ********* ** **********

  • Initial Complaint

    Date:13/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2022 I pre-ordered a set of items from this retailer with an estimated date of delivery in August of 2022. In September I messaged the retailed to change my address as I had moved. I received no reply to this email. In October I emailed to follow up on my address change and to get an update on the now late order. I received no reply to this email either. In November I followed up again and asked for a reply as I had not heard anything in months. I did not receive and reply to this email either. ******* * ***** * ***** ** ******** ****** *** **** ********** * ******* ***** *** ********* **** **** **** ****** *** ** **** ******** *** * *** **** ***** ** *** *********** * *** ******** **** ** **** ***** ** ***** ** ******** ****** ******** ** * ***** * ******** ****** ** ****** *** **** ****** ** ******* ******** ** ** ****** ****** *********** ** * ****** **** ********* ***** **** **** ******* ** *** *******. At this point the items I had preordered from him were readily available at other retailers so I said that if he was unable to deliver my items I would like a refund so I could make my purchase elsewhere. He agreed to refund me minus his store policies 5% cancellation fee. Which imo was void due to the reason for cancellation was his ******** customer service and his inability to deliver. But ** ******* I accepted this 5% fee so I could get as much of my money back as possible. He said that my refund would come through in a “timely manner” and that if I would like to follow up sometime that would be fine. I waited two weeks with no refund and then followed up with and email every day for a week with again no replies. So as of now I have not received my items, nor my refund and the retailer will not respond to my emails for resolution.
    ***** online shopping experience of my life.

  • Initial Complaint

    Date:08/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pre-ordered an item. I tried to contact them multiple times throughout the years from the release date (Aug 2020) to January 2023. They kept saying item was back ordered. Finally asked for credit as we did not and will never get our order, emails were exchanged in January 2023. Kept saying they would, but nothing has come and now it is just an automatic reply **** ****** **** *** ******** ** *** ***** ****. We were dealing with the NMC Toy branch of this business.

  • Initial Complaint

    Date:02/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pre ordered collectibles for almost $300 in 2021. Recieved a few, the rest never came. Contacted owner, who never responded for months. Wife contacted owner as well, letting him know a dispute would be filed. Owner finally replied, was ********* **** and abrasive, blamed covid for his shortfalls. Denied anything was done wrong. Offered extra discount and a gift card. That was in late 2022, it is now 2023 and he is again not replying to emails. All I want is my order shipped to me. I have many, many more emails from Austin I can send images of if required to receive delivery of my items.

    Business Response

    Date: 03/02/2023

    Hello,

    I do not have any association with the BBB nor do they have any influence on businesses or relevance in the year 2023 as an organization that serves any purpose. 

    Please follow up directly via email and I look forward to resolving your issue for you as soon as possible.

Northmen Collectibles is NOT a BBB Accredited Business.

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