Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/01/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14th 2022 I was placed a preorder for two items on NMC Toys website .The items were released in late October of 2022.In mid January I emailed NMC Toys to inquire when can I expect my items? They gave no real answers except that I have to wait.I then asked for a refund and they stopped answering my emails.I then opened a claim via ****** and NMC Toys sent me a email almost immediately.They said to cancel my ****** claim and they would send my refund.I cancelled the claim,but they have not sent my refund and again have stopped answering my emails….***** *********

  Business Response

  Date: 26/01/2023

  I do not have any association with the BBB nor do they have any influence over this business. As such I have not read this complaint nor will I be providing customer service through a third party that frankly in 2023 should not even exist. 

  Please reference the extensive information present under the support page and FAQ on the website and proceed accordingly ensuring you are contacting the correct email address with your issue. 

  If you have already contacted the correct email address with your issue and have not received a response within a timely fashion then please follow up accordingly. If you have followed up recently then I am sure I will get to your email soon. Please ensure you are not ignoring any of the information that is being emailed out to you.

  I look forward to resolving your issue for you however it will not be done through the ridiculous organization that is the BBB. 

  Customer Answer

  Date: 26/01/2023

  I am rejecting this response because:the business is still refusing to refund my money!!!!!
  
  Sincerely,
  
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order over $100 worth with NMC toys on November 2nd 2022. Both items on the order were in stock, the website says processing and shipping should be completed within 1-3 business days. I live in Ontario, which is the same Province that NMC toys is located in.
  
  I emailed the sales/support email at NMC toys on Dec 2nd 2022 asking why it hadn't shipped, and was told they would mark urgent and have it ship out. Its still in processing status, I emailed again after Christmas asking for an update, and i keep getting out of office alerts.
  
  It is, in my opinion, completely unacceptable for a business to operate like this - to take money for a purchase from the consumer in full and then take over 2 months to ship the in stock items to a customer in the same province.
  
  I still have yet to receive an updated response *** * ***** ***** **** ** **** ** *******  * **** **** **** **** ** ****** ** ****** **** ****** 
  
  Thank you for your help!

  Business Response

  Date: 06/01/2023

  I do not have any association with the BBB nor do they have any influence over this company. I will not be reading this "dispute" as I do not have any association with this organization.

  Contact the store directly for customer service. It will not be provided through a third party. Ensure you reference the store's cancellation policy which can be found under the FAQ page and ensure your request adheres to this policy. 

• Initial Complaint

  Date:14/12/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Northmen Collectibles on February 5, 2022, for some action figures. I paid about $128. Some of these items were on "pre-order", and expected by June. Some were in stock. The owner kept telling me he won't ship anything until all the items are in stock. These items are now readily available across the internet, and are no longer "pre-order" items, but I have not received them. The store owner keeps brushing me off, and will not refund my money. * **** **** ******** ******** ** ***** ****** ****** **** ******* ******************* **** **** *************  I can no longer even get an answer from the store; they are completely ignoring me. I am beginning to think I've been *******. I just want my $128 back, ** * *** ** ** * ********** ***** ** *** ** ******  *********** *** ***** ** **** ***** *** **** **** ********** *** **** **** ***** ********** *** *** ********* ******** ****** ** ***** ***** ** *** **** ********  He ********** ***** ** ***** **** ****** ******** *** refuses to refund, and never actually sends any product. ** ****** ****** ** ********** ************ ** *****

  Business Response

  Date: 16/12/2022

  I do not have any association with the BBB nor do they have any influence on me (or any other business). They are an archaic dinosaur of an organzation that truly serves absolutely no purpose other than to enable consumers behaving in entitled and terrible ways.

  I have not read your complaint. I will not be responding to your complaint. If you want customer service receive it directly from the store and not from a complete joke of an organization that serves no purpose and profits exclusively off of other people's private information. 

  I hope you have a wonderful rest of your day.

  Customer Answer

  Date: 16/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This business is now refusing to refund my $128, *********** **** **** ********* ***** ******..** **** ** *** ******* *** ****** *** * ***** **** *****.  ****** ******* ******** ******* ** **** *** ************  I was told my items would be shipped early 2022, then mid-2022, now they're saying April 2023.  I want my money back so I can order them elsewhere ************.  I don't appreciate being ****** and called names, and businesses hiding behind fine print that they think allows them to refuse refund and act however ***** they feel.  They think that the BBB means nothing, please help.
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 22/12/2022

  You can make up whatever you want. Doesn't make it true. ***** Don't make me laugh. Been in business for 7 years if what you said was true I'd have gone out of it long ago.

  As for this cockamamie complaint I look forward to seeing what the BBB is going to do. Spoiler alert: nothing. They will do nothing because they're a joke of an organization that serves quite literally no purpose but to enable entitled and **** consumers like yourself behaving in the way you are right now.

• Initial Complaint

  Date:11/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business has taken over half a dozen orders for upwards of $700 and not fulfilled on pre-orders that should be fulfilled by now blaming covid delays and excusing that they are a small business with few employees, meanwhile they continue to promote and take orders from people.
  They will not return emails.

  Business Response

  Date: 12/10/2022

  Everything you "claim" I have said remains accurate. This is a business run by a single person with a part timer helping handle the support inbox. I answer hundreds of emails every week. It's unfortunate that your email has not been responded to however it is absolutely ludicrous to imply I should stop taking orders from people because YOUR items have not yet arrived.

  If you have an email that has not been responded to ensure you are following the support guidelines located under the support page to ensure you are contacting the correct email address and simply follow up. The high volume of emails I am currently receiving however makes it difficult to get to everyone in a timely fashion and does unfortunately cause some emails to be missed. 

  Regarding your orders. All orders ship out by default when all items arrive in-stock. A customer may however request early shipment of any items already in-stock by simply emailing [email protected]. Please keep in mind all shipments must contain above $99.99 before tax to qualify for free shipping.

  If you no longer want to wait for items to arrive please ensure you have referenced the cancellation policy which may be located under the FAQ page and that your request is being made in accordance with this policy. 

  I ship out hundreds of orders every week. It is ridiculous to imply because you have items that have not yet arrived yet that I should just shut down my business. I have 6000+ registered customers on my website and that does not even include those customers that have placed orders as a guest. I have had over 16,000 orders placed on the website since September 2020 when the new site went live alone. 

  I will clearly continue to take orders because customers still clearly want to continue placing purchases with their store and receiving their items. 

  If you would like to receive customer support regarding your issue please contact the store directly and ensure you are contacting the correct email address. The BBB has NO association with this store or ability to influence it. The BBB does not serve any purpose nor do they have the ability to enforce a decision on a business. They are a glorified review page that in 2022 serves absolutely zero purpose. 

  Contact the store directly for support. Support will not be provided through a BBB "dispute".

  Business Response

  Date: 14/10/2022

  You keep talking to them like they are the ones reading this. I am the one reading this. You're essentially insulting me to myself. 

  I made it one line through your message before I stopped reading as it clearly was not going to accomplish anything continuing to go through that. 

  Please follow the instructions provided to you in the previous response to receive a resolution to your issue.

  I do not have any association to the BBB nor do they have any influence over this business. They are a glorified review service with no ability to do anything. 

  Instead of slandering the store to the BBB and being incredibly rude how about you try actually working with them to resolve your issue. That might actually accomplish something. Or hey by all means keep crying to the BBB about what a big mean monster I am and you can see what they do for you which will be nothing. 

  I DO NOT PROVIDE CUSTOMER SUPPORT VIA BBB COMPLAINTS.

  Customer Answer

  Date: 17/10/2022

   
  
  Complaint: ********
   This response is in the same vein as the previous ones. "I read one line and stopped...". There was no attempt to resolve offered here so i cannot accept what wasn't done. 

  That being said, the business did contact me personally and did take a little more time to go back and forth to give answers to concerns and we were able to come to some understanding, and that i would keep my orders placed and they would fulfill them as soon as they could. 

  I will consider this resolved based off of the conversations had between myself and the business.
  
  
  Thanks,
  
  
  
  ******* *** ***

• Initial Complaint

  Date:26/09/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered two items on June 4, 2021 on the website NMCToys.ca. At the time, one of the items was on pre-order and during the pandemic, I was aware delays would happen.
  
  I emailed for an update on October 8, 2021 and I was told the item was still on pre-order and it should be arriving in early 2022. I have periodically checked the website only to see the date being pushed further into 2022.
  
  Last week, I happened to see the items I ordered available at other vendors. I send an email to finally concede and ask for a refund. The best he could do was a store credit because it has gone beyond the ****** 180 days policy.
  
  Today, I'm sending a request, that despite being over a year, to open a dispute for a full refund. **** ********** * **** ***** **** **** **** ******* *** *********** **** *** ***** *** ***** ** **** *** waiting for 15 months (and counting) is completely unacceptable.
  
  I've replied if the store could at least consider sending the item already available at no shipping costs and do the same when the second item is available for customer satisfaction.
  
  I had only silence since.

  Business Response

  Date: 26/09/2022

  The customer should ensure they familiarize themselves with the store's cancellation policy PRIOR to making their purchase in the future so as to avoid any issues of this kind.

  The customer is being dealt with in accordance with the store policy they agreed to during checkout.

  There is nothing to discuss.

  Furthermore this store has absolutely no connection nor association with the BBB. The BBB is a dinosaur of an organization that has no purpose or role in modern society. They are a glorified review service that servers only to provide consumers with means of harassing retailers in an effort to circumvent policies they agreed to.

  Customer Answer

  Date: 28/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  The bottom line is I paid for products that the business never delivered and I have had nothing but the runaround for the last 15 months. Store policies are only valid if the transaction had completed and it never was. Hiding behind ******'s 180 day policy only means ****** will not involve themselves. There's nothing there stating the proprietor can't reimburse for what I call very unreasonable circumstances. Therefore, the owner ***** my money. As simple as that.

  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:31/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NMC Toys (Northmen Collectibles). Two pre-order transactions. #1 on 15/08/2020 for $37.28 had an ETA of Oct. 2020 (later updated on site to Feb. 2021) , #2 on 13/03/2021 for $146.89 had an ETA of Sept. 2021. In June of 2022 I decided that I wasn't going to wait any longer for #1 and requested cancellation and a full refund.
  
  Took multiple emails and over a month for a reply. Was told only refund could be a store credit, which was not acceptable to me. **** **** *** ***** *** ***** *** ******** ******** ** *** **** ****** *** ******** ********** *** ** ******** ************ ******* *** *********** ** **** ********* 
  
  After multiple emails and all efforts to resolve the situation, I contacted Consumer Protection Ontario and filed a complaint, informing the business that I had done so and requesting my full refund again.
  
  Multiple belligerent emails followed about how this is all my fault, *** * ** ************* ** ******** ******* **** *** **** ** * **** ****** ** *** *** ** *** They cancelled order #2 on their own. Finally was sent money via e-transfer but less a "5% cancellation fee". Informed them that I accepted the money as a partial payment towards the full refund I was owed, ** * *** ******** * *** ******** ** ** ******** ********** ******** and that they still owed me the remaining 5%.
  
  Eventually was told that if I wanted the rest of the money **** **** ***** *** ** ** ***** ****** *****. **** ******** ** **** **** ***** * ** ******* ** **** ** *****
  
  ** *** **** ********** ****** ** ******* ** ***** *** ********** * ******** **** *** *** ********** **** *** **** ** * ***** ****** *** *** ** ** *** **** ** * **** ******* ***** ******** ******** ********** ******* *********** **** * **** * ********* **** ** ***** ** * *** ** *** ***** **** ***** *** *** *** ***** ****** *** **** **** *** ******* ******** ********** ******* ********** *** **** ***** *** *********** *** ********* *** ****** ****** **** ****** ** **** ***** ******** **********

  Business Response

  Date: 22/09/2022

  This individual has already been refunded in accordance with the store's cancellation policy he agreed to when placing his purchase. **** ********** *** ******* **** * ******* ******* ** ********* **** ******** over roughly 9$ in cancellation fees as a result of the issues he caused this business.

  His **** attitude and ********** of this businesses over his refusal to accept the store policy in regards to his order he was requesting to be cancelled resulted in his 2nd order he did not request cancelled being cancelled due to a ban on his account having been enacted. 

  This individual is not a customer of this store. He ** * ****** ******** ********** **** ***** **** ** ***** ******* ** a clear lack of understanding as to how this process works ** * ******* ** **** ******** ************** *** *** *** ********** 

  He has been refunded in accordance with the store policy. His account has been banned as a result of his ************ and ***** behaviour. As a result of this ban any outstanding orders have been cancelled. He is most certainly not the type of customer this store is looking for and people like him are not welcome here. 

  All outstanding orders have been closed. He has already been refunded. I would advise that in the future ****** ***** takes 30 seconds to familiarize himself wth a store's policies PRIOR to placing his purchase ** ***** *** ****** ******** ** *** ****** ** ******

  Customer Answer

  Date: 22/09/2022

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Only a partial refund was given. With this situation, withholding 5% for a cancellation fee from the items is illegal and protected by the Consumer Protection Act of Ontario.

  Store policies are fine, but they cannot contravene the Consumer Protection Act.

  In this case, the store failed to deliver product #1 within the time frame *** *** ******* **** **** ** **** **** *** ********* ******** **** ** ******* *** *******. I didn't request a refund until almost 2 years after the pre-order was purchased, which was about 1.5 years after the ETA, and I had still not received the item. **** ** **** ******* *** ** *** ****** **** **** *** ** **** *** **** ** ** *** *** ******* ***** ***** *** *********** ** *** ****

  Product #2 was cancelled by the business, not myself, ** * ************ *** ** *** *******. A business ****** decide to cancel an order on their own and then charge the customer for doing so. ** *** ** ***** **** ******* **** ***** **** ***** *** **** ********** ** **** *** ** ** ** **** **** ******* *** ** *** ***** **** *** *** **** *** ***** ** *********

  Despite what they write in their responses *** ***** ******* ** **** ** * *******, I have only been extremely polite, professional, and patient with my contact with NMC Toys. *** *** *** **** ** *** ***** ***** **** * ******* * **** **** *** *** ********

  Yes, the amount owed is small now, but that does not change the facts. Since the business failed to deliver the product ****** ** **** ** *** *** **** *** ****** **** **** ** *** *********, I am entitled to a full refund.

  This business needs to understand and educate themselves on the Laws of Ontario. *** ******** ********** *** ** ******* ****** ***** ***** ********* **** ********* ***** ************ ****** **** *** **** ** **** ********** **** **** ********** ** ** ************ ******* *** *********** * ** *** ******* ********** *****

  I am still awaiting the remaining portion of my refund.

  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 27/09/2022

  ****** ***** may reject whatever he wants. The BBB has absolutely no influence over this business or ability to enforce a "decision". 

  Furthermore, I would advise Mr. ****** ***** begin education himself on a companies policies PRIOR to placing orders with them. Policies and terms of service are there for a reason. His account was handled in accordance with these policies he agreed to. 

  **** ***** **** *** ****** ***** ******* ****** ***** *** ************ *** *** ******** ** *** ***** * ******** *** *** ******* ** ***** * ******** **** ******* ***** ******** *** *** *** **** *** **** **** **** *** ******** ***** *** when I refunded him via an alternative payment method even though it put me at risk of fraud however that retailer has NO obligation to continue servicing him. 

  ** * ****** ** *** ******** *** ********* *** ***** *** **** ****** **** **** ****** *** ******** ** *** ******* ***** It's about time he stops wasting everyone's time with this ******* over 9$ in cancellation fees.

  I have NOT read Mr. ****** ******* response. There was no need to. He does not have any orders active with this store, he has been refunded in accordance with the store's cancellation policies, *** ** *** **** ****** **** *** ****** ********* *** *** *********** *** **** ******** ** ****** ** **** *** ******* ** ********** **** ****