Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I needed my high school certificate attested, So i created a account with WES, paid all the money did everything they asked to do. In order to provide documents i reached out to school board and they told me they have changed the process since Jan 13th 2023 and according to new process WES have to collect the documents from online portal for which i have provided WES all the details and i have talked to number of Supervisor (***** ***** *** *****) they all were rude and never helped just one thing all the time wait wait wait.. i have been waiting since 1.5 months and i have to provide this to my employer but No one in wes is listening to me.
  Now when i call and ask for help they just refuse to take my call all the frontline agents are rude and when i asked for supervisor they disconnected my call number of times.
  
  Please help me I don't know who to contact *** ** ****** ** ****** *** **** ** ******* **** ********** ***.
  
  My reference number with WES is *******

  Business Response

  Date: 20/07/2023

  Dear ******,
  
  Thus far,
  WES hasn’t received any documents for your file (digital nor postal) in a
  manner specified on WES website.   WES has been receiving documents
  from **** continuously. We have also a digital partnership with ******* ***** ** ********* ********** *****. Although most document we have received from
  them are through postal mail.
  
  Best
  regards,
  WES Client
  Relations Department  

  Customer Answer

  Date: 20/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I have contacted the **** and they have changed the process for documents and i have provided all official documents to WES to prove that snd their supervisor **** and ***** agreed that as per the official statement from **** they have changed the process and we are not aware so WES will do something for you. So i do not accept this response ** **** ** * *** *** **** *** **** ********** ***** *** ***** ******* ** ***
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 17.April.2023
  
  Amount of money paid to the business: Total Price: $283.63 CAD
  
  Business commitment: Document-by-Document Evaluation (ECA)
  
  Nature of the dispute: Extensive prolonging of the process.
  1. University I graduated from submitted the required Documents "transcript" as requested on May 08 2023. WES employees claimed they could not find the submitted Documents and I had to follow up until the documents were found on June 28 2023.
  2. I submitted my Bachelore Certificate on April 18 2023 including official translation by a certified translator as requested on their page. WES claims they could not find the document. Then they said on the phone they found the required document and it looks perfectly fine I should submit a inquiry which I did on June 28 2023 and I still haven't heard back. I asked whether they have SLAs and a response time so this can be escalated and I got the information they don't have that. They asked me to resubmit the document and claim they could not find it.
  
  Business's attempt to resolve the problem: No efforts whatsoever I have to reach out and get essentially no answers. Service employees can't even tell me what's wrong so I can potentially fix it.
  
  Account/Order/Tracking number: WES ********** *******

  Business Response

  Date: 19/07/2023

  Dear *****,

  Your WES report was completed and mailed on July 12, 2023 via standard mail to your address on your WES account.

  Best regards,

  WES Client Relations Department 

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to send my education assessment to the **** ****** ******* ** ******* (****) on May 03, 2023, for which I paid $48.59 and the report was delivered on May 05, 2023, but they delivered the wrong report in the Remarks it has Language of instruction as English and other regional languages. I contacted them as I got a notification from **** that we cannot accept this report as it doesn’t meet our requirements, WES replied to me saying that they would require a Medium of instruction certificate directly sent to them through my university (note that the education and transcripts all are in English) but I still asked my university to send it to them electronically - and then after receiving, they sent me an email on May 25’th 2023 that they’ve revised my report and will be sending it to the original recipients from 2018. I requested them to send it to **** as well since I requested a duplicate report to be sent to them but after calling them 50 times and contacting them they still did not fulfill my request and denied saying I will have to order a duplicate report again and I will have to pay again. After trying to explain to them for a month I lost hope that they will help me, I paid again so they can send a duplicate report again to **** on June 05, 2023, but when I got an email from **** (********** ********* they said sadly WES has delivered the same report again. I was shocked to see that and still, WES wouldn’t accept their mistake. This has been a super stressful and frustrating event of my life where I felt helpless and felt as if I wouldn’t be able to get my license. * ******** ********* *** ** ****** ** ** ****** *** ******* ** **** ******** ** ** ************ **** ****. Also, there’s no direct customer service to talk to higher authorities.
  
  I want WES to refund the money which I paid to them and correct their actions.

  Business Response

  Date: 12/06/2023

  Dear *********,
  
  We have reached out to **** and they have confirmed that
  they can view your revised evaluation report on their AccessWES portal. 
  
  Best regards,
  WES Client Relation Department 

  Customer Answer

  Date: 20/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 
  

  now WES is charging me $16.95 for credit card dispute  

  I spoke to my Bank (****) and they said they closed the dispute within 24hrs and WES never responded to Bank’s query, I opened a WEB Form and told them about this and still no one will listen to anything!! 
  

  Very easy to trouble the consumer for over a month and then troubling them by asking them for a fee. WES should be held accountable for their actions. ******** ******* ** ********* * *****

  
  
  
  
  Sincerely,
  
  
  
  ********* *****

  Business Response

  Date: 30/06/2023

  Dear *********,
  
  We have removed from your WES file the credit card dispute fee of $16.95 on June 28, 2023 . 
  
  Best regards,
  WES Client Relation Department 

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute nightmare. I might loose my sponsorship because of terrible service and knowledge. The representatives have no clue what they are doing (expect for one or two). I called several times to make sure I had the right documents, and every time they would say yes. Needless to say that they were wrong and forgot to mention important information. **** ** *** **** ***** ***; once you paid, they simply forget. It is impossible to get a hold of a Director or Manager. If you are thinking to use WES, think twice. I regret choosing them. ** ***** *** **** ******* ** *** * ***** ***** * ************ *** ** **** ******* ** *** ** **** * ** ***** ******* *** ********** but one has been sent and the second one i was told was not necessary.
  * ***** ********* * ***** *** ** **** ******* ** *** *********** *** *** *********** ******* ** **** 

  Business Response

  Date: 12/06/2023

  Dear
  *****,
  
  On
  June 2nd, 2023 our evaluation team has sent you an e-mail informing
  you that the missing documents from your file is basically just English
  translation of your degree certificate and transcript.  Once you submit
  those documents we should be able to move forward with the evaluation.
  
  Best
  regards,
  WES
  Client Relations Department 

  Customer Answer

  Date: 12/06/2023

  
  
  Complaint: 20141659
  
  
  
  I am rejecting this response because: I have called many many times in these months and asked the agents to confirm which documents i needed. I even felt bad for the amount of calls I made. Last month I found out I needed more documents. Fine, no problem. My mom was able to go to my school, get them and send them to their office. Before doing this, I called again and asked one time if that was all i needed and i was told so.
  I leave in Canada now but i am from Italy. So not so easy to ask my school to provide documents. Italy is not around the corner. 

  Last week I get an email and guess what...I need more documents? One of them was provided in March it seemed it was fine, and now not anymore.
  I lost my spot to get sponsored by the Company I work for. I know it says on my profile which documents are required, but why wait until the very last minute to tell me? I have talked to several agents and each one of them gave different answers. 

  So yes, because of WES my chance to be sponsored is over. The Education Assessment was the only document I was waiting for. 

  If only WES was more honest and clear, this would have never happened. Once they got the money, they stopped caring.

  I am asking for a refund, since it was quite a bit of money, for something I will never get and for the horrendous way I have been treated.

  
  Sincerely,
  
  
  
  ***** **

  *** ******* ** ***** ******** * ** *** *** **** *** ****** ** **** **** **** ******** ********

  Business Response

  Date: 21/06/2023

  Dear *****

  We  have cancelled your WES file as per your request and fully refunded the fees on June 15, 2023.  Please monitor your credit card for the refund.

  Best regards

  WES Client Relations Department 

   

   

  Customer Answer

  Date: 29/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** **

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For my employment to get a different position, I was selected to get my academic credentials evaluated. I called WES asking what do they need and how it works. I was told from my home country which is Pakistan to get your mark sheet and diploma from intermediate board of education and your institution who awarded you this get this documents sealed and stamped or signed on the back flap. My mother in my country who is 70 years old did all this work which took give and take about 6 months since the process of getting diploma and mark sheet was long and after getting them attested and sealed. After my mother sent me this sealed envelop with documents. I called Wes again before paying their fees and sending them my original documents which were sealed and I was guided from customer service this is good enough as long as they are sealed from your institution where I studied. I sent my documents on 18th of April and Wes receive them on 21st of april and there was no acknowledgment until I called on 25th of April asking them about my documents and file. Wes after updated my profile saying my documents are not sealed or stamped by appropriate institution. It’s suppose to be sealed by board of education in my country. Their website states very clearly and I even called to confirm that my Institution sealed these documents and they are attested and verified by board of education and after my institution and it was all okay for them until now I’m stuck with their different information and all fees paid and my employer waiting on these document for me to provide them. Wes is telling me now we will see if we can work something out or you have to get these documents again from my country and sealed. This process takes 6 months to do. I loose my job and I make my 70 year old mother run for this. It’s not easy and mentally challenging for me and physically for my mother who is 70 in my country can not do this again. I need this to be resolved. Please check picture for ref *******

  Business Response

  Date: 15/05/2023

  Dear ****,
  
  WES received your document, but it was not sent directly
  from the appropriate examining body or institution that awarded your
  degree/diploma, Board of Intermediate and Secondary Education.  Please ask
  the Board of Intermediate and Secondary Education to WES your academic
  documents, in a sealed envelope, that is signed or stamped across the back flap
  by the appropriate official.
  
  Best regards,
  WES Client Relations Department
  

  Customer Answer

  Date: 15/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Their message and website says very clearly “Please ask the
  institution that awarded your qualification” my documents were sealed and stamp in the envelope which was provided me by my institution who awarded me this diploma which is college of accountant and management science (CAMS). And these documents were given from board of education of Karachi to my institute. I don’t understand why they keep enforcing they want from board of education Karachi when my institution/college who awarded me was CAMS and the envelop and all documents were attested and sealed by my institution where I studied and was issued by them. 
  

  this process of getting documents took me 6 months. It’s not a joke or easy to get all this paper work and documents done while sitting in Canada. My job and employment Is depending on this and because of their information I’m the one struggling and paying the price for it. 
  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 18/05/2023

  Dear ****,
  
  We are happy to inform you that your WES report was
  completed and mailed to you today via standard mail.  Wishing you all the
  best in your future endeavors.
  
  Best
  WES Client Relations Department

  Customer Answer

  Date: 18/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I’m always happy from the service of bbb. They always make sure we get service for what we paid for and always is fair with both side party. I can never thank enough to bbb for their support and for providing services to resolve our issues. 
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:26/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an application to evaluate class 10, class 12, bachelor and masters degree evaluation. They did not evaluate class 10 and class 12 transcripts and marked my application as complete. I am still waiting for the class 10 and class 12 transcripts to be delivered to them and paid for those transcripts as well. WES charged me full amount for the evaluations. Now they don’t pickup the phone and email me that my evaluation is complete.

  Business Response

  Date: 15/05/2023

  Dear
  *****
  
  Thank
  you for your request.  Your file has been reactivated and your high school
  credential is under review.  At this moment, your status is on hold, we
  need documents in a manner specified on the WES Required Documents. Once we
  have received complete and accurate documents, we will complete your WES
  evaluation report.
  
  Best
  regards,
  WES
  Client Relations Department 

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ref # ******* (Inquiry ID - *******)
  Hi. I started my assessment process with WES on October 17, 2022, and on November 1st, I was notified that it was all completed and my report was sent to me, and until this day (January 9th, 2023) I didn't get them. I have waited for the 35 business days that I was asked for, and after that, I've been constantly sending emails and calling, and given the same response that my inquiry was forwarded to the appropriate department for review, but never got any updates on it. On Dec. 13, I was supposed to wait 2 business days for a response, but nothing happened. The same on Dec. 22, 30th, Jan. 4th, and 9th. Every single time I've contacted WES by call or email to know the timeline, and want to know what's issue is with my transcript, I could not get any clear explanation, the only information I have is letting me wait and they are working on it, or worse, that I should pay for a duplicate copy so I can have the documents, **** ***** ***** **** ********* ***** **** ****** **** ** *** ********* *** ***** ****. I have been waiting for two months now *** ** *** **** ********* ********* *** ************ *********** I need those papers to work and survive here where I am.
  I would like to have a response on my process and that my documents get delivered ASAP or I am considering following through legal actions.

  Business Response

  Date: 13/01/2023

  Dear *****,

  As a courtesy to you we have re-sent your WES report again to the address on your WES account on January 12, 2022 via CPST with tracking number ****************. You can track your package on ****** ****'s website.

  Best regards,

  WES Client Relations Department 

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My nephew from the Philippines (******* ****) sent a parcel to World Education Services, inside was his transcript for Document evaluation. In our tracking record from courier *** the parcel has been received by “Tony”. I am helping my nephew with his application to come to Canada to work under a program to care for my child. I am his employer. I paid $250.00 fee for evaluation. My nephew sent an email in November to follow up the status of his documents. A customer service named William sent a response stating that the documents have been received and already reviewing by the evaluation team. As days go on he keeps checking his account for the status but it’s the same, still in progress. On December 28 I called WES to follow up and I was extremely surprised when the agent says they never received the documents! I don’t know exactly why she’s giving me that answer when in November it says they have received it and still reviewing and that no action is required. I asked her to check and see what happened with the documents, I mentioned we have a deadline to submit it to Cic Canada by January 1st. Told her to escalate it and take it in priority, I called again after 2 days and gave me the same answer. I have also paid for another $50 as a renewal fee. Until now nobody has contacted me regarding this. Reference # *******. Name of applicant: ***** ******* ****
  In my nephew’s account, the status was analyzing and reviewing your documents but after I called in December 28,2022 they changed it to On hold and waiting for documents. Because of their inaccuracy, they messed up my nephew’s application, he missed the deadline and not able to submit his application. This is very serious damaged to us, this program only opens every January. I am 100% sure they messed up his documents and nobody know what exactly happened to it. So I am taking all necessary actions to file my complaint against WES.

  Business Response

  Date: 02/02/2023

  Dear ****,

  Thank you for reaching out, but as you are not the WES client, for Privacy Policy
  reasons, WES has sent its reply today February 2, 2023 to the candidate directly by email.

  Best regards,

  WES Client Relations Department

  Customer Answer

  Date: 10/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  My nephew ******* **** communicated with *** *******. Tracking number ************ was used for the shipment of the documents from the province of Samar Philippines to Manila Philippines. Then from Manila Philippines to WES Ontario Canada the tracking number was **********. 
  
  You were saying you received that package with “transcript request form”only inside and that the school forgot to include the transcript documents. It is impossible and hard to believe that they forgot to include it, I don’t think that they’re that stupid not to include it. When my nephew took the sealed envelope from school the clerk assured him that the complete documents are inside and not to open it. 
  
  Also you sent an email on Nov 6 saying the documents are received and have been reviewed by your evaluation team. When I called to follow up on December you told me the documents weren’t received and the same time you change the status in your website from reviewing the documents to not received and now the current status is “processing a new package”!
  
  The company confirmed it that you received the package on August 16, 2022. So why you never told us that the transcript isn’t inside the envelope? You waited till I followed up on December 2022 to tell me you didn’t receive it and now you’re claiming that there’s no transcript inside? How irresponsible? It’s ridiculous! You’ve caused so much trouble! This is not acceptable at all! 
  
  You have to give us a refund for all the fees that we paid including the shipping cost since you didn’t do anything with the documents, it was very clear that you lost it. I strongly disagree with all your claims. Please do not fool us. You have to understand that we were catching up a deadline and now everything was ruined. He just lost his chance of coming to Canada when we waited a long time for this. I hope this situation will never happen to you!
  
  
  **** ********/***** ******* ****
  

  
  

  
  
  
  
  Sincerely,
  
  
  
  ******* **** C/o **** ********

  Business Response

  Date: 21/02/2023

  Dear ****,

  Thank you for reaching out, but as you are not the WES client, for Privacy Policy reasons, WES has sent its reply on February 10 and 13, 2023 to the candidate directly by email.
  

  Best regards,
  WES Client Relations Department

  Customer Answer

  Date: 23/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  To WES,
  

  
  We have no intention of sending you the documents for the second time, you already messed up my nephew’s documents, I strongly disagree with all your claims. Do not blame the school for forgetting to include the transcript, coz clearly you LOST IT! You don’t even know what you’re saying, you’re not addressing all our concerns. You have a very poor customer service, just horrible! 
  
  For the last time I want you to issue a refund
  We paid $250.00 June 20, 2022 and another $50.00 on December 29, 2023
  

  
  

  
  Sincerely,
  
  
  
  ******* **** C/o **** ********

• Initial Complaint

  Date:22/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November 2022 I started a process to get my credentials evaluated by WES in order to apply for an Immigration program in Canada. This is time sensitive as I have to upload my document in the government website on Jan 1, 2023. Because of that I paid a higher amount to have my packaged shipped as "overnight".
  On Nov 25 I received an e-mail from WES stating that my evaluation was completed and that they would ship my paper copies as soon as they were able to. No tracking number provided.
  Around Dec 7th or 8th I got in touch with WES through their website inquiring about my report as I haven't received anything at that point. A customer service rep then provided my tracking number.
  I went to ****** **** and according to their website the package was delivered on Dec 1st and when I tried to open a ticket/claim, the system wouldn't allow me anymore - instead they mentioned that the sender should open a claim with them.
  Since then, I have contacted WES multiple times, opened complaints, escalated my issue and the answer they got back to me is that I would have to pay an extra $35 + shipping to get a copy of the document that I haven't received in the first place. No one in my household signed for any documentation either.
  
  WES does not want to take the responsibility for this and send me the report I paid for initially - ****** **** lost my document and unfortunately, as the receiver, I cannot start a claim with them.
  
  This might impact my life immensely as I now might not have enough time to provide the required paperwork for Immigration Canada. I just spoke to another customer serv rep on the phone now and they said there is nothing that they can do. I'm going to re-pay for the document again but I'm really looking for reimbursement - it's not fair to me as a customer to pay twice for something I did not receive.

  Business Response

  Date: 31/12/2022

  Dear *******,

  We have reprinted and resent your WES report again on December 30, 2022 via ****** **** ********** mail with tracking number **************** to your address on your WES account.  We hope this time you will receive it. 

  Best regards,

  WES Client Relations Department

   

• Initial Complaint

  Date:15/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested for a course-by -course evaluation on my High school diploma in November 2022, for which I paid C$100.00+taxes. Note that 1 year ago (2021), I requested a course by course evaluation of my bachelor's degree and that was completed in Dec 2021 and I do not have an objection to the first evaluation done in 2021.
  WES answered that they do not do Course-by-course evaluation on High school education, that the service is only applicable to post-secondary education. WES agents only did an assessment on the credential provided, but not a course-by course evaluation.
  In my view, the service was not provided, however since they have already closed the evaluation, a refund would not be provided. I have learned, from WES phone agents, that the evaluation on the High School credentials are usually done for free, if you upload the documents, when you are requesting the post-secondary course-by course evaluations.
  It is absurd, that the service is usually provided for free and I have to pay C$100, because I made a mistake of not knowing the fact that they do not do course-by -course evaluations of those credentials.

  Business Response

  Date: 22/12/2022

  Dear **********

  Happy to inform you that today you have been issued a refund in the amount of $124.30.
  Please monitor your credit card for the refund.
  
  Best regards
  WES Client Relations Department

  Customer Answer

  Date: 23/12/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********** ********