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Business Profile

Telecommunications

Virgin Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Virgin Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.18

    Average of 108 Customer Reviews

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    Review Details

    • Kathy T

      Date: 05/07/2024

      Worst customer service. They give you every excuse why the network is not working, and it always has to do with your phone and not there bad service.

    • Shelly M

      Date: 01/07/2024

      I’ve been with virgin plus for 17 years They have been great up until I got a new phone in 2022
      A ****** ** they said here is a good plan for me. And I’m in a contract which is fine. But when I called today to “ which “ my plan. They said I can switch my plan but pay more for that plan. They said on the phone that I can’t lessen my plan, if I do. I will be ending my contract. And have to pay off my phone on my next bill. So I can’t change my plan unless I pay off my phone. Was looking to change my data to lessen my bill. And I can’t do that unless I pay my phone off. I’m not satisfied with their services. I will be going to a different company. I’m basically LOCKED into this plan or pay off my phone. Which makes NO sense. I’m not a happy customer. Like I said I’ve been with them for 17 YEARS. ***** ** **** ***** **** **** ********** **** **** I’m very mad about this!!!! Poor customer service and how they run things. No one told me that I was locked into this ****. ??????????????????

    • Craig B

      Date: 28/04/2024

      Monthly plan, paid off phone. I stream music, not a lot but a few hours a day. I went over 12gig, received a 50.00 warning, received several other warnings, ******** ** *** *********, different text # everything. When I realized it was a charge it was 380.00, I never used data at end of cycle & the bill jumped 200.00 from Friday to Monday because of the exorbitant charge per mb, seems like a **** to buy extra data, paid off changing providers, after being a customer for about 7 years. No resolution from call centre...***** ****** ** *** ******* ***** Why after 2.5 years on the same plan did I get a 670...bill huh. WHY, ** *** *** ****** ******** ****** ********** ***

    • sue z

      Date: 31/03/2024

      Virgin Plus let some who ***** my Identity ( *****) open an account in My Name address, and email, This person had a Fake drivers licence as well with my name address on it, **** ********* ** *** **** *** ** ***** * ******* ** *** ** ** ** * ***** **** ** **** *** ****** ** ******* ******* ***** *** ****** ** ***** ** ***** ** *** ********* *** **** ** *** ********** did they ask for another piece of ID with signature and picture. and what about the date of birth. was the picture on the fake licence raised or smooth. raised is fake. did they scan barcode on the back NO. Then had the nerve to charge me for the account this identity thief raked up. before they would cancel. My bank had informed me of this individual That has stolen my identity. ******* *** ********** **** also notified *** the canadian anti fraud centre. and my creditors also notified. I had called Virgin Plus after receiving a statement to my account . A holes I asked they close this account as why would i open one with them i deal with another provider .

    • José H

      Date: 27/03/2024

      I've been with Virgin exactly a month, and so far it has been alright, I say that because I haven't used the plan that much. I have the 30G unlimited calling and texting in Canada $3400 + tax.
      Just about a week ago they sent me a message announcing the same plan I have, but with 50G instead at the same price. I wanted to find out about it since my plan is no longer advertised on their page. And the new plan is announced with ''New activations only'' note underneed.
      I called their customer service to find out if I can change my plan for the new one* *** *** **** ******** *** *** ****** ******** person at the other end, let me know ** * ********** *** repeatedly, that it was impossible, company policy. It didn't let me talk, I had to raise my voice to continue with what I was telling him, and in the end I ended up hanging the phone very frustrated. During the conversation I asked him, If I want the new plan, I have to cancel mine to get the new one? Or, I have to cancel my plan with Virgin and go elsewhere? He answered yes to both. When asked if Virgin doesn't care about losing clients for this type of policy? His answer was ''I don't care'' literally. * ******* ** *** *** ******** ****** ******** **** ***** ***** ******** ** **** ******** **** **** ** ****** **** **** ** ******* **** *******

    • HALIL C

      Date: 14/03/2024

      I am being over charged since December 2023 till today constantly every month.
      Every time I call them they told me that please pay this bill it’s already issued and we are going to accommodate for next month, and surprise they charge more and more every month.
      I am super frustrated.
      My agreement with virgin plus is $50 + tax and surprise this month I charged $141. I want to where I actually complain and escalating this issue in real manner. And possibly cancel my plan.

    • Frank I

      Date: 13/03/2024

      My biggest THANKS for his great work goes to ANTONY at ******** Virgin store (I believe he is a manager there) he deserves all the good creditI and finally resolved my problems. I was really upset and frustrated and ready to cancel all my services with Virgin since I could NOT speak on the phone with a real person only with ROBOTS I only needed to make a simple change to my account to automatically authorized monthly payments, on weekends their system was always off , and their call back never worked… after spending 5 days trying to speak to someone I decided to go personally to a virgin store near me ( ********) and spoke to Antony , he fully understood and apologized and quickly fixed my problem . He was very knowledgeable and courteously and saved me in not cancelling my services with Virgin.

    • Muhammad K

      Date: 06/03/2024

      Worst customer service *** ***** ***** ******** ******* ********* Don't have internet for days now. Call them and schedule am appointment. No one showed up to fix. Call them again and they can't see the appointment. Try to talk to manager put me on hold for more than 40 minutes and still didn't talk to me. I advise no one to go with this kind of service. ****** ** **** ****** **********

    • Dwayne P.

      Date: 01/03/2024

      I was hacked on my cellphone through a hack on the virgin mobile cellphone overcharged for 3 years old device charged close to 1000 dollars for a ***** android device ***** 6 cellular phone. It was sold to me in 2023 as a modern mobile phone, it was not. and was given false resolutions for fixing the device and the problem became worse. I wasn’t able to return the device. I was treated disrespectfully by representatives and told after dealing with it for the majority of my contract that I would still have to pay for the device. I feel that I should have been given a better resolution and they refused. . I would like to return the compromised device and be reimbursed accordingly. Now I am stuck with a faulty device and a bill that I feel I should have received a buyer’s remorse. Not a bill and an infected cellphone. Please advise on a better solution.

    • owen s

      Date: 07/02/2024

      Been with this company 12 years and finally had to cancel my subscription today. Even if it's gonna cost me more I'd be happy. The customer service is really bad. They didn't listen to what the problem was instead pushing for another plan which would've brought me to 300 a month. Yeah Sheryl and your supervisor thanks but no thanks at all!

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