Reviews

Review Details

• Review fromChris L

  Date: 25/07/2023

  5 stars
  Awesome installation. Very friendly, Easy to get along and great work! Would recommend Verdun!
  

  Verdun Windows and Doors

  Date: 27/07/2023

  Hi there *****, thank you for recommending Verdun and thanks for all of the great feedback!

• Review fromHarold C

  Date: 24/07/2023

  5 stars
  ****** dealt with me in a very professional manner, provided product information, answered my questions, and presented a contract promptly, to which I agreed. Upon my request the price was adjusted, and a revised contract was provided.
  

  Verdun Windows and Doors

  Date: 25/07/2023

  Hi ******, thank you for the fantastic feedback for ****** and thank you for choosing Verdun to be your replacement window provider. We can't wait to get to work and provide you with the most efficient replacement windows on the market. We'll be seeing you again soon!

• Review fromChristine M

  Date: 24/07/2023

  5 stars
  ******** was very professional and quickly fixed the problem with two sliding windows which were slightly misaligned. He was also able to fix a slight issue with weatherstripping on one door. Excellent service and great quality products.
  

  Verdun Windows and Doors

  Date: 25/07/2023

  Thank you for the lovely review from your recent service appointment. We are delighted to hear how pleased you were with the work done by ***** to correct and adjust your windows and doors to look and function more efficiently. If there is anything else we can assist with, please do not hesitate to reach out.

• Review fromKaren V

  Date: 11/07/2023

  5 stars
  **** and ****** did a great job of putting in our windows. The quailty of the windows is great and the installers were friendly, professional and knew what they were doing. They worked very fast which was good since it was a hot day. They cleaned up any mess made during the installation. The delivery timeline for the windows is long but we knew that when we ordered them last year. They installed a door earlier in the year and it went well and the door is top quality. We will definitely use Verdun again.
  

  Verdun Windows and Doors

  Date: 25/07/2023

  Thank you for the great review *****, we really appreciate it! Thanks for all of the wonderful feedback for the installation, this is always very welcomed to hear. We're grateful to have earned your trust and hope to work with you again on future projects.

• Review fromJulie F

  Date: 11/07/2023

  1 star
  Order: October 14, 2020 - Installation: May 03, 2021 Below is a summary of all the problems with Verdun, and after more than 2 years still not solved. A tech came regarding certain windows, which are difficult to open, he tells us that once a month we have to put lubricant on the rubber of the window. Unacceptable that this is required for new windows, to be told later, it needed an adjustment. Tech came because a cracked window. Tech take the measurements, and send it to production with a rush status. While this visit, he mentions that the screen we have are not the right ones and are only temporary (which no one told us). Tech comes back with new screens, and the window to be changed. During this visit, we shared our concern about the window in the basement which seem too small. Indeed, he confirms, so he takes measurements and sends everything for production. Tech comes back to install the new windows for the basement. Results still too small. He takes measurements, and returns the order again with a rush status. Tech comes back with new windows, and again the windows are too small. Tech comes back with new windows, and finally the windows are good. I note to the tech that the windows of the living room basement are too small. The tech checks and indeed the windows are too small. He takes measurement, and sends a rush order. Tech comes back, but he realizes that the problem is not with the windows, but with the installation. The window frame is lower in the top middle part. So he leaves the windows and requests an installer come back to remove the window frame and reinstall it again. Tech came and still the panels are not the right ones, and this tech, the last sliding windows that the last tech left, are on the same side so still missing a window Then during his inspection, not only is the window middle top part is lower, but it has a crack in the corners, so a tech must come back to repair the installation!

• Review fromSarah L

  Date: 10/07/2023

  5 stars
  The crew that installed my window (****** and ****) were very prompt, professional, nice, and helpful. They told us about what they found upon installation, the curing time for that caulking, and how to clean the windows.Thank you!
  

  Verdun Windows and Doors

  Date: 11/07/2023

  Thanks for the awesome feedback for **** and ******!! And thank you for choosing Verdun!

• Review fromBruce L

  Date: 06/07/2023

  5 stars
  You're always concerned that something might go wrong with a big purchase and installation, but everything was perfect and **** and his crew did a fantastic job with our window installation and there was no cleanup or fixes for me to do. Thanks Verdun and great work ****!
  

  Verdun Windows and Doors

  Date: 11/07/2023

  Thank you so much for your feedback *****! We are so pleased to hear that you had a great installation experience with **** and that you are loving the results. Thank you for choosing Verdun!

• Review fromMark C

  Date: 06/07/2023

  5 stars
  Great business for Window and Door work. Their products are first class, sales people are knowledgeable and willing to listen to what we want. The installation crews are amazing. Fast, efficient, thorough and respectful of our home.Unfortunately production delays are far from unusual these days but the company was upfront with us about it and the expected wait time was just about dead on.We have dealt with Verdun a few times now and will do so again if/when we need any further upgrades. It seems that many of my neighbours agree as their work trucks are a very common sight in and around where we live.
  

  Verdun Windows and Doors

  Date: 11/07/2023

  Hello ****, thank you for the very nice feedback! We are very grateful to hear that you are loving the new windows and all of the work done at your home. Thank you for sharing.

• Review fromElaine R

  Date: 05/07/2023

  1 star
  DONT SIGN ANYTHING ************ makes you feel very unimportant. They are so busy that they cannot install one window 38 weeks after ordering and paying the deposit. I contacted another company and got a better price for 8 windows and a door. These were installed 4 weeks later and the installation was very professionally done. I DONT UNDERSTAND WHY THEY ARE STILL IN BUSINESS
  

  Verdun Windows and Doors

  Date: 11/07/2023

  We appreciate your feedback and understand your disappointment regarding the slight delay in installing your windows. We apologize for any inconvenience this may have caused you. Please be assured that we remain committed to delivering the most energy efficient windows and a professional installation at your home.While we strive to provide accurate estimates, unforeseen circumstances can sometimes result in slight variations from the initially projected timeframe. In your case, the installation timeframe has increased by about 5% longer than originally estimated. We apologize for any inconvenience this has caused you.However, we want to assure you that we anticipate being able to install your windows in the next couple of weeks. We are working diligently to ensure a smooth and efficient installation process.One of the reasons we are still in business is because we manufacture and install ******** most efficient and in-demand replacement windows. Our products are industry-leading, designed to provide superior energy efficiency, durability, and customer satisfaction. The high demand for our windows is a testament to their quality and value.We understand that waiting for the installation can be frustrating, but we firmly believe that our windows are worth the wait. We prioritize quality design and ensure that each installation is done professionally and to the highest standards.We genuinely appreciate your patience and understanding during this process.

• Review fromG. B.

  Date: 28/06/2023

  1 star
  Where do I start with this one. We ordered our windows over a year ago and we still do not have all our windows. They sent a junior crew of two to do the install and it has been a nightmare ever since. Firstly they showed up a year later without all our windows. They proceeded to commence the removal of the windows and cut through our security system wires and now we have to pay to have the system upgraded. Further more, our alarm system no longer works because we can't have the system updated until they finish with the window installation. All our windows are sticking and hard to open and close. They sent a repair guy in to fix the seal on one of the windows and now they have to change all the sashes again which we were told it may take longer than 2 weeks before we can get new ones. We are most likely looking at probably a month or more. Also the measurements were taken wrong and our blinds do not fit anymore and we have to purchase new blinds on top of everything else. These extra costs should not be coming out of our pockets due to Verdun's mistakes. They made sure to cash our cheque the same day but haven't completed the job. They are saying the way to fix our windows from sticking is to spray jig-a-loo around the seals. This only helps for a certain period of time as the spray dries out quickly and they do not supply you with the spray so this is another cost for the customer. **********************'s workmanship and customer service has gone down hill very quickly. I would not have given a star at all but I had to give at least one.*****
  

  Verdun Windows and Doors

  Date: 29/06/2023

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconveniences you have faced with the window installation and subsequent issues. We understand your frustration and disappointment, and we want to address your concerns directly.Regarding any delay in receiving all of your windows, we apologize for any inconvenience caused. While we make every effort to ensure timely delivery, unforeseen circumstances can occasionally result in delays. We understand your frustration and regret any inconvenience caused by this situation.We would like to clarify that the measurements were not taken incorrectly. Our priority is to ensure that the windows are manufactured to fit the structural opening of the home, rather than fitting existing curtains or blinds. This approach is to ensure maximum efficiency and benefit for homeowners. We apologize for any confusion in this regard. Please note that the windows were manufactured to the sizes agreed upon in the signed contract.We apologize for any misunderstandings or lack of clarity regarding the removal and reinstallation of window coverings, as well as the fitting of blinds to the new windows. As stated in our contract, these aspects fall outside the scope of our responsibility. However, we acknowledge your concerns and are willing to work together within the agreed-upon terms to find a suitable resolution.In regards to the damage caused to your security system wires during the installation, we deeply regret this unfortunate incident. While we take precautions to ensure the utmost care during the installation process, accidents can occur and it is ultimately the homeowners responsibility to remove or relocate any electrical wiring including, but not limited to, alarm systems, junction boxes to avoid such issues.We assure you that we value your business and are committed to finding a resolution within the boundaries of our responsibilities. We appreciate your patience and understanding as we work towards addressing these issues to your satisfaction.

  G. B.

  Date: 06/07/2023

  Your response to our review has prompted ** to forward an e-mail to Verdun Windows and Doors ("Verdun") this morning outlining all e-mail contact, dates, times and understanding of our contract with Verdun. With respect to your comment about the windows being manufactured to fit the structural opening of the home, we understand that is the standard process. Your sales representative advised us that we could keep our current ********** shutters if the windows were fabricated with jamb on site installs. We paid additional costs to Verdun for this process and to have the jambs installed on site. Your service managers and inspectors agreed that the work was not done properly. Before responding to a review, I would highly recommend that you communicate internally amongst each other; take onus that you failed to satisfy your customers' needs and wants and learn from these errors to better improve your service. With respect to the security system, we capped the wiring prior to installation as suggested by our seurity company. Your installers just needed to tuck it in but instead cut the wires. As of today, we are still missing a window and the seals on 6 windows have to be replaced. It seems the left hand doesn't know what the right hand is doing. We have been more than patient but need this resolved as soon as possible to ensure our home is properly secured.