Reviews
Customer Review Ratings
Average of 473 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAndrea F
Date: 13/10/2022
1 starVerdun Windows Sales Rep will visit your home and sell you windows and door styles that you cannot see in person while assuring you that they are customized replacement windows. They even go as far as to tell you they have a no ******** policy. This cannot be further from the truth or the experience I had dealing with Verdun. Colour: is not white as shown in their marketing brochures and online - instead they are grey blue meaning they look off once installed because they will not match your existing pure white/ or off white windows).Condition: my windows arrived unwrapped and damaged as though they were laying around at a construction site. They had abrasions on the surface, sand as though they had been installed at a home where they were adding stucco and a cut into one edge. Also, the screens come all scratched and the corners come with missing paint like and do not include a finishing corner compared to my older original windows meaning they look older and more worn compared to the windows I was looking to replace.Installation: While I was told my windows would be custom to my home so I could use my existing wood trim at 3/12 they are NOT custom. Instead they were ordered with a side note that the home owner needs to provide their own 4 inch trim. When I said I wanted to use the same size for consistency around my home I was ignored. Instead the order form simply stated HOMEOWNER TO PROVIDE and Verdun does not offer this size. So here is the other kicker when I followed-up to secure a 4 inch trim through a local wood trim supplier they explained they don't carry this size. They also said there should be no reason why my window could not be sized to accommodate my existing trim unless Verdun has a one size fits all window they sell you. So basically, I did not get the correct size windows and I cannot secure a 4 inch trim so I was sent on a fools errand.Communications: Once you sign a contract or if you have any issues Verdun does not respond. They
Verdun Windows and Doors
Date: 14/10/2022
******, thank you for your review, we apologize if there are any deficiencies with your Verdun products and will be certain to investigate and provide an appropriate resolution should that be necessary. The windows that were made to order for your home are in our standard white finish, we do not claim that this matches the white finish used by other manufacturers and we appreciate that there are different shades as well as different perceptions of colour. With respect to reusing existing window trim for newly installed custom windows, while we do our best to accommodate such requests it is our number priority and responsibility to ensure we measure, manufacture and install windows that fit in the openings of your home and can be properly insulated, first and foremost. We do not guarantee that existing trim, blinds, shades or other window accessories will fit the new windows and apologize if this expectation was not properly created or highlighted by our team in conversation or on your signed contract.Review fromBen B
Date: 13/10/2022
4 stars4 stars - it took 10 mths to get the windows installed, twice as long as stated when ordered in Dec 2021. Way too many emails, phone calls, and not the right products etc. BUT, the windows are wonderful - and a Big shout out to our installers ************ A professional pair who did an excellent job! ( in the cold with a smile )Verdun Windows and Doors
Date: 14/10/2022
Hey there ***, thank you sharing your feedback and for letting us know how pleased you are with your new windows and the work done by our installation team. We apologize for any delays along the the way and hope you will consider the finished product to be well worth the wait and investment.Review fromCharles B
Date: 04/10/2022
5 starsExcellent service at VERDUN *********************************************** from sales to installation. Knowlegable, polite and efficient. Highly recommended for my next replacement job!Verdun Windows and Doors
Date: 05/10/2022
WOW Thank you!! Glad to hear how well everything went!Review fromPeter O
Date: 04/10/2022
4 stars4 stars because it took almost a year for the two windows to arrive.Windows themselves are very nice.***, the installer, working by himself, went above and beyond to finish the installation after an 11 hour day. Very happy with how they turned out.Verdun Windows and Doors
Date: 05/10/2022
Thank you for the great feedback for your installer, we are very pleased to hear you are happy with his work and with your new windows.Review fromEvan C.
Date: 29/09/2022
4 starsI decided to obtain Verdun to install windows in my home based on the insulating efficiency and great warrantee. The installers were on time, knowledgable and kept a clean work space. I have yet to experience the quality of these windows during the winter months, but the installers took the time to show me the different materials used in my windows to keep the cold winter air out.Verdun Windows and Doors
Date: 03/10/2022
Thank you for your review ****! Your new RevoCell windows are incredibly efficient and we are very confident you will continue to feel very good about your decision in choosing Verdun for your window replacement project.Review fromRuth L
Date: 23/09/2022
4 starsWe ordered 7 windows from Verdun in Nov 2021 and they were just installed this week, Sep 2022. Despite the long wait, I am quite happy with the end result. The installers were very professional, competent and friendly. The windows look great, exactly as ordered. The installers cleaned up after themselves very well. If had not been for the time delay, I would have given 5 stars.Verdun Windows and Doors
Date: 26/09/2022
Thank you for sharing your comments and feedback. We are sorry about the delays in producing and installing your new windows, we certainly would have preferred being able to serve you during the originally estimated timeline. We are pleased to hear the installation work went very well and hope that you consider the finished product to be well worth the wait.Review fromOsvaldo A
Date: 15/09/2022
5 starsI am satisfied with the work that ******* has done to fulfill our orders. She answered all our questions and provided the information we requested. We look forward to having the windows installed this coming Spring (2023).Verdun Windows and Doors
Date: 06/10/2022
We can't wait to get to work on the next steps of your order and look forward to providing you with beautiful new highly efficient windows!Review fromMathieu A
Date: 13/09/2022
5 starsGreat experience all around , friendly staff and all questions were answered promptly.Took time to chat , interacted with all family members who were home.I would highly recommend!Verdun Windows and Doors
Date: 06/10/2022
Thank you so much for the great review and for recommending Verdun!Review fromDiane B
Date: 10/09/2022
3 starsThe quality of our front door was excellent and the installers were professional and respectful. However, the customer service was very poor when issues arose. Due to supply issues, we were informed of an 8-month wait for installation after paying our deposit. After the 8-month wait, the door couldn't be installed because it was 7 inches too big (plus it did not have the peep hole requested on the order). The sales person was quick to call and said he would take care of us in terms of getting a new door quickly and with respect to a discount. Many emails to the sales person to confirm a new installation date and the amount of the discount were either deflected or not responded to. The lack of response created a lot of anxiety on whether they would install prior to the winter as our current door no longer closed properly. The new door was installed 2.5 months later which was a good turnaround time but the colour did not match the paint chip we were given and again the peep hole was not on the door. The company left it to the installers to share that they were giving us a $100 discount on a $5,000 door for their error. Either give your sales person the authority to provide appropriate customer service or have a customer representative contact the client directly to resolve issues. A courteous customer service representative to reassure us on a firm installation date and an appropriate discount for the inconvenience was all that my emails requested. The door is brown while we selected an antique brown which was very close to black. Apparently, they will return to install the peep hole. Verdun quality is great and their business is flourishing so much so that they can't keep up with demand. The company needs to assign resources to customer service follow through otherwise they will lose repeat business and word-of-mouth recommendations.Verdun Windows and Doors
Date: 12/09/2022
Hi *****, thank you for all of your feedback, we are very pleased to hear that your new door is installed after much delay. We apologize for the delays and for any lack of service throughout your ordering experience. You have highlighted areas in need of improvement and we hope you will give us the opportunity to leave a better impression on you and show off our improvements when the time comes for your next window or door replacement project. We are looking forward to scheduling and carrying out the finishing touches on your new door and leaving you with a finished product you will proudly show off to friends and neighbours.Review fromMarie Claude D.
Date: 07/09/2022
5 starsWe got our storm doors replaced and the ******** that was sent tonus was great. He took the time to say hi to my fur babies and also time to explain any adjustements that had to be done for my doors to fit properly.Very professional, maticulous with the finishes.****** and the entire team make it easy to choose Verdun Windows for our next project.Verdun Windows and Doors
Date: 09/09/2022
Thank you ***********************! Happy to hear you received good service and are loving the new doors!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.