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Customer Review Ratings
Average of 473 Customer Reviews
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Review fromSandra L
Date: 26/11/2022
5 starsWhile it took a long time to get my windows due to the pandemic, the products are great and the installers were knowledgeable, professional and courteous. I can't recommend *************************** enough as an installer. I really appreciated is patience with my questions about my old house.
Verdun Windows and Doors
Date: 28/11/2022
Thank you for the wonderful feedback and nice comments for your installer. We appreciate your understanding with the longer than usual lead times and are so pleased to hear you were happy with the work done at your home and are loving the new windows and door.Review fromRichardW
Date: 18/11/2022
5 starsI am very pleased with the windows, doors, and service that Verdun has provided. We had all our windows and doors installed six years ago. The workers did an amazing job at installing all our windows and doors while keeping our house clean at the same time. The finish of the frames reflects precision and careful design and construction. The installers were careful to seal all around the windows, and we are quite pleased with how well the windows and doors and caulking and sealing insulated our home and kept it free of cold air drafts in the winter.Its been six years since they were installed. Two years ago we had one of the seals leak in one of the windows. Verdun cam and replaced it in a very timely manner under warranty. The windows and doors continue to be in excellent condition. There were just a few very minor spots on our south/west side of our house this year where the contraction of the heat/cooling resulted in some minor spots (cracks) requiring caulking. I was willing to do the touch up myself, but Verdun were very quick to offer to come and touch up the caulking themselves under warranty, and I am very pleased at the job they did.My wife and I are very pleased with this company, and we would hire them again. I can highly recommend this company to replace your windows and doors.R White ***********Verdun Windows and Doors
Date: 06/12/2022
*******, thank you so much for the amazing review and for recommending Verdun. All new orders from Verdun come with a full ********************************** installation defect. Should you ever require our assistance in the future please do not hesitate to reach out again.Review fromJosée K
Date: 15/11/2022
5 starsSales rep was knowledgeable and made the process easy.Installation team was efficient, pleasant and they left the space clean.Verdun Windows and Doors
Date: 16/11/2022
Thanks for the great rating and review, glad to hear you had a good experience!Review fromStephane P.
Date: 15/11/2022
5 starsGreat job team ***** at Verdun! Very professional. Very satisfied customer. Merci!Verdun Windows and Doors
Date: 15/11/2022
******** thank you for the fantastic feedback for your installation team! We hope you love your new doors!Review fromChristian R
Date: 11/11/2022
1 starI had 3 contacts with this company and was given 3 different versions to explain whether a product could be under warranty. 2 versions were radically different.I discovered this company will not sell you parts. Many companies carry and sell parts to their clients or the new home owners... even if a warranty is not valid. For Verdun, it is clear that no parts is sold and no repairs are done, unless it's under warranty, end of the story. If you have a broken glass due to an impact, that is not under warranty. If your glass repair specialist damages the plastic trim, while replacing the glass, you will not be able to do a proper repair. I note the very unique design of the Revocell windows, no one else will have those parts. Therefore I see no possibility of improvement in the future.This company told me they did a financial reorganization in the past, in 2006 (just repeating one of the version I was told). I see a complex set of interlinked companies when reviewing the website of Verdun's group. I see various names over time when digging online. I would not trust this company, with their 25 years warranty. I would choose a company that supports it's past products now and, hopefully, they will later. Buyers beware.Verdun Windows and Doors
Date: 14/11/2022
Hello *********************************, please let us know your contract or order number so that we can provide clarity on your concerns with your warranty. Our warranty is a commitment that should there ever be a defect with your product or installation we will make it right. We have been manufacturing windows in the Ottawa area for 40 years and weve grown and been profitable every year. We will be around in the next 25 years and beyond to stand behind our warranty.Review fromKristin R
Date: 06/11/2022
5 starsExcellent service, product, installation and warranty. Thank you!**** and ****Verdun Windows and Doors
Date: 07/11/2022
Hey, glad to hear your recent warranty service was a success! Thanks for the great rating and review.Review fromCarmen M
Date: 02/11/2022
5 starsThe installing team was the best. They were efficient, hardworking, and very professional. I recommend them highly.Verdun Windows and Doors
Date: 03/11/2022
Thank you so much! Glad to hear you received a great installation. We hope you are very happy with your new windows!Review fromDenis S
Date: 27/10/2022
5 starsGreat job. ***** and is team replaced the windows and front door on our house and did an excellent job. The quality of installation was fantastic. They were clean and very polite. I would strongly recommend them. ***** and is team our an asset to Verdun. ***********************Verdun Windows and Doors
Date: 27/10/2022
Thanks for your awesome comments *****! Glad to hear everything went well.Review fromVlad P
Date: 25/10/2022
5 starsI have new front door installed. The quality is awesome ************ who came were friendly, dedicated and attentive to details. We were so impressed with the workmanship and the can-do attitude of ****** and ******. They went beyond the extra mile to complete a difficult job and we are blown away by the beauty of their work. We would highly recommend this company.Verdun Windows and Doors
Date: 26/10/2022
Thank you for the awesome feedback and for mentioning the installers who did the work at your home. We are thrilled to hear how well everything went and how pleased you are. Thanks for sharing!Review fromJacob K
Date: 19/10/2022
1 starI have had an incredibly frustrating experience with this company. First they lost my window, which, to be fair, mistakes happen. I was forgiving and gave them time to look for the window and get back to me. I waited almost three months at which point I called and they rescheduled the installation. I get a call the day before the installation to once again be told that the window is lost! Understanding my frustration, they immediately order a new one and give me a significant discount for my troubles. If things had ended there, I would not be writing this review. The installers come to put in the window, but don't have the screen. We pay the balance in full regardless and they say, we will be in touch about the screen, Months pass again and instead of a screen, I get an email from the billing department demanding I pay the original price. I angrily send a screenshot of the agreed upon discount and ask to schedule the screen installation. I get a call scheduling it and then, less than a week later, I get an email from someone saying that I have not paid anything and they won't install the screen until I pay. I have already paid $100s of dollars, wasted hours of my time, and spoken to 6 different people over 10 months, none of whom seem to know any content of any other person's conversations with me. The left hand of this company does not know what the right is doing and I would advise against using their services.Verdun Windows and Doors
Date: 19/10/2022
Hello *****, we apologize that you were not satisfied with the service you received and we will strive to be better and learn from your experience. We are looking forward to bringing the outstanding concerns to a resolution in the coming days.
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