We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vaporizers

Arizer
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.6

Average of 58 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Dick D

    Date: 19/03/2025

    Super fast shipping, product came and very pristine condition. They pay attention to every detail to make a customer happy. It seems like they're trying to win the customer over to come back or something.

  • STONEY W

    Date: 05/03/2025

    I just wanted to take a moment to express my appreciation for your outstanding customer service. From the very first interaction, your team has gone above and beyond to ensure a seamless experience. Not only is your product of the highest quality, but the dedication to your customers truly sets you apart. I am thrilled to be a new loyal customer and look forward to enjoying your exceptional offerings. Thank you for everything!

  • Dan R

    Date: 28/02/2025

    Just received the Solo 3 and it is a beautifully styled and fine working unit. I cannot say enough good things about the overall experience with Arizer. Product is top of the line, ** ****** ** **** ** *** *******, and Customer Service is amazing. Elisha from CS does a great job and Arizer picked the right person for this job.

  • barbara s

    Date: 16/02/2025

    I have the Arizer XQ2. I loved how it worked. After having for a year, it stopped charging. I contacted customer service. They gave me things to try to see if I could get it working. Nothing helped. They then said that they will fix or replace it for me. I only had to pay to ship it to the U.S. service center ( since Arizer is located in Canada). They would pay for return shipping. I mailed it out and within a week it was mailed back priority mail to me! Since they could not fix it, they gave me a brand new Arizer XQ2. It is now working perfectly. Before buying this I had done research . I found Arizer to be reasonably priced *** ******* **** *****. I want to say that if I need to buy another , I will definetly buy Arizer. If anyone asks for recommendations, I will tell them Arizer. Customer service went above and beyond to help me. They were fast in responding to each of my emails. And the repair/replace service was faster than I expected. Very happy with this company.

  • Greg M

    Date: 27/01/2025

    I own a couple good handheld vaporizers for dry herbs and concentrates both, and thought it was time to invest in a desktop. After looking around at price comparison and reviews of products, the Arizer XQ2 was the one that looked like it had what I was looking for as far as what it does and the price was beyond reasonable when compared to the *******, which was my other option. I'm glad I went with the XQ2. Not only did I save a huge chunk of change and got a great product, as great customer service comes with it along with all the other extras they're kind enough to put in the kit. I had an issue trying to figure out temps and best ways to grind, etc. and within a few hours I was replied to with a bunch of suggestions from a very nice and well informed tech and after trying her suggestions I found every one to be a major help and i couldn't be happier with my purchase. If you like taste **** *** ***** there's 2 sides to the bowl chamber, one for bigger clouds that's closer to the heater and the other end is farther away so it doesn't give as big clouds of vapor but you can almost taste each **** as you draw on the whip. Or use the bag, as the xq2 comes with 2 of them as well and you can use the included mini whip to make nice bags with caps if you want to hold onto it for a bit. I would absolutely recommend the XQ2 from Arizer to any and everyone looking for an affordable desktop device. You could spend a few hundred more on a ******* but why would you do that when you can get the XQ2 and get, if not the same, then extremely close results? Try it out, you will not be disappointed.

  • Lucien G

    Date: 26/01/2025

    Elisha was beyond generous in helping me with my warranty. Extremely pleased with Arizer! The device is great, too.

  • Ken S

    Date: 21/01/2025

    Absolutely outstanding service from these wonderful people! Purchased a Solo III in October and sadly it died on a Saturday about three months later. I reached out to Arizer on the Sunday, heard back from them on the Monday and they cross-shipped me a new unit (and a return label for the old unit) and had the new one in my hands by that Friday. Love my Solo III btw - awesome unit.

  • William R

    Date: 13/01/2025

    Very very solid customer service. Representatives went above and beyond to fix a what could have been considered a very minute issue, they had impeccable communication and solved my issue post haste.

  • Darby B

    Date: 23/12/2024

    We have the Extreme Q that is going on a decade old. It has spent the better part of the last few years in storage, and when we decided to take it out again we realized the power supply and remote were missing. We were so pleased to see that the items were available on the website for a decent price. Shipping stated it would day up to 7 days but we received it next day, and when we plugged it in, our Extreme Q turned on and worked like it was brand new. Fantastic machine, built to last. Customer service was very fast to get back to us when we had questions. Will keep using this company for years to come.

  • Eric H

    Date: 20/12/2024

    All good things to say about Arizer! Quality products, modest pricing and amazing customer service. I had an issue with a unit. I emailed them about it, the responded VERY quickly. They asked some questions, I answered them. They VERY quickly sent me an email informing me they were going to repair or fix for free, along with a shipping label. AND they said they would pay for the return shipping (not usually covered) They got the unit, and had a NEW one in the mail the SAME DAY. They make QUALITY products, make them affordable, stand behind them and offer amazing service. Not many companies can claim that anymore. 10/10 Highly Recommend P.S They also threw in $25+ of free USEFUL items and some cool stickers in the box. TOP SHELF COMPANY!

Arizer is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.