Reviews

This profile includes reviews for SoftMoc Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SoftMoc Inc has 23 locations, listed below.

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  Soft Moc

  3 &4 - 1400 Hopkins St Whitby, ON L1N 2C3

• 

  SoftMoc Inc

  17600 Yonge St Newmarket, ON L3Y 4Z1

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  SoftMoc Inc

  1 Bass Pro Mills Dr Concord, ON L4K 2M9

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  SoftMoc

  1218A 4700 Kingsway Burnaby, BC V5H 4N2

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  SoftMoc Inc

  188-1 Kingsway Garden Mall NW Edmonton, AB T5G 3A6

Review Details

• Review fromSarah A

  Date: 24/04/2025

  1 star

  Sarah A

  Date: 24/04/2025

  ******* ** * ***** ******* ****** ************* ******** They choose a company for deliveries that does not deliver until afternoon. If your business is open from 9 to 5, you will never be able to receive a delivery to your business. Upon calling customer service to request them to rewrote the package to their store for me to pick up, they’re unable to do this. On top of that, customer service recommends that you research the company as “a new company, and read the frequently asked questions section before making any purchases” in order to try and ship the blame back on you for the fact that they are unable to deliver your item to you. ************ ****** ****** *** ****** **** ******* ** *** ******* ******** ****** **** ******* ***** *********** ** **** ***** ** ***** ****** *********** *** ***** **** ***** **** **** *** **** ** ******** ***** ******** ************ ** * ************ ****** ************* ******* ***** **** *** ***** **** *******

  SoftMoc Inc

  Date: 30/04/2025

  Good afternoon from SoftMoc Sarah, Thank you for reaching out. We’re truly sorry for the confusion and the frustration you’ve experienced with your recent order. SoftMoc is a proudly Canadian, family-owned company, and at this time, we only ship within Canada as we are not an international company. After reviewing your order, we found that the courier selected unfortunately does not deliver to business addresses, as they are unable to guarantee delivery within specific business hours. This restriction — noted on our website under the courier information before Checkout — is in place due to the unpredictable nature of delivery schedules. We completely understand how disappointing and inconvenient this has been for you. We also regret that we’re unable to reroute packages once they’ve been shipped, as we rely on third-party couriers who may have limited flexibility with delivery adjustments. Please know that multiple members of our Team genuinely tried to assist and find the best possible solution for your situation. We’re very sorry that the outcome did not meet your expectations, and we understand how this experience made you feel. We hope you’ll consider giving us another chance in the future to provide a smoother, more satisfying experience. Sincerely, SoftMoc Customer Care

• Review fromKristin B

  Date: 14/01/2025

  1 star

  Kristin B

  Date: 14/01/2025

  Absolute horrible service and treatment!!!! Bought $200 winter boots and only worn 5 months last winter and 1.5 months this current winter. Was guaranteed by Customer Service if an in store Manager approves defect and makes the acception to exchange then they would accept the 6 week expired warranty. Altogether it took 3.5 hours on the phone, in 2 stores and 4 different Customer Service reps (giving false info). All calls are recorded and they refused to here to verify what I was told and guaranteed. I was denied....and when I found a Manager, trained in "Defective product" detection and told she would exchange them. As she entered my info and reciept #, I was told Head Office put a note refusing the exchange to be done. 5 in store customers observed my boots and agreed they were worn BUT in great condition and that $200 boots should not have the damage that has occurred into the second winter. I did appreciate a couple of in store workers but Customer Service *** *** ******* are horrible. I have never felt so ********** *** ************* embarrassed and disregarded while shopping my entire life.

  SoftMoc Inc

  Date: 30/04/2025

  Good afternoon from SoftMoc, Thank you for taking the time to share your feedback. We sincerely apologize for the way your experience made you feel. We were not able to locate a purchase under your information in order to review your phone calls with our Team. We can assure you that all of our Reps are provided with consistent training to improve and create positive change. Again, we sincerely apologize for how this experience made you feel and do hope for a future opportunity to serve you. Sincerely, SoftMoc Customer Care

• Review fromJoe M

  Date: 06/01/2025

  1 star

  Joe M

  Date: 06/01/2025

  SoftMoc states: Free Shipping & Returns On Every Purchase; that's false! I returned a pair of sandals because they were too big, and they reduced the shipping fee. How do you say Free Shipping & Returns On Every Purchase? They charged me for shipping and they reduced it when I returned them to the store. ** ******* **** *** ******** **** ******* *******

  SoftMoc Inc

  Date: 30/04/2025

  Hello ***, Thank you for taking the time to share your feedback. We sincerely apologize for any confusion with our Shipping and Returns. While most orders ship for free, some items (including Clearance items) will not qualify for free shipping. This information is available for all consumers to view on our website via the FAQ link below. All shipping fees are displayed throughout the ordering process, as well as on the Final Checkout page, prior to committing to your order. ************************************   Again, we sincerely apologize for any confusion regarding our Shipping and Returns. We do hope for a future opportunity to serve you! Sincerely, SoftMoc Customer Care

• Review fromJustin R

  Date: 28/12/2024

  1 star

  Justin R

  Date: 28/12/2024

  My package was delivered yesterday at 7:29 and there was a picture taken And I went down at 8:20, but the package was not there evidently it was stolen And when I called the company to try to see if they could do anything, I was told that I am liable because I did not leave delivery instructions for them to knock or ring the doorbell. I would think that it would be human decency that if you’re taking the time to take a photo, you could take the one second to knock or press my doorbell to prevent things like this from happening. I have been shopping at this company for years Spending thousands of dollars on all sorts of different footwear for my family. I have been a loyal customer from my end, but they could care two hoots about being loyal to their customers. This whole ordeal could have been avoided if the courier just had common decency to knock or ring the doorbell. You’re telling me that a company this size cannot have some kind of contingency plan when things are stolen and just write it off. I will be shopping at other companies for my footwear from this day on. Also, they should consider changing their courier service.

  SoftMoc Inc

  Date: 30/04/2025

  Hello ******, Thank you for sharing your feedback. We are truly sorry to hear that your package was stolen from your property. At this time, our couriers do send numerous notifications regarding the upcoming deliveries, and SoftMoc is not responsible for theft post delivery. While porch piracy can occur, it is recommended that a police report be opened to report the theft. We understand this is not the response you wish to hear and sincerely apologize that your order was not received. While we cannot change what has occurred, we do hope for a future opportunity to serve you. Warm Regards, SoftMoc Customer Care

• Review fromIda L

  Date: 15/12/2024

  1 star

  Ida L

  Date: 15/12/2024

  My order was delivered to the wrong address. Within hours of receiving notifications that my package was supposedly delivered I was on the live chat trying to find this package. I submitted proof of my house which did not match the house they delivered too. I received one email stating within next business day I would receive a response....guess what... ABSOLUTELY NOTHING!!!!For over a week still nothing no response what so ever...this was a gift...I get it... mistakes happen but to blanlently ignore your customers who keep you in business is wrong...I have been more stressed about you not responding than over my purchase that I am going out today to the Mall to find another gift for Christmas....

  SoftMoc Inc

  Date: 30/04/2025

  Good afternoon from SoftMoc, Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience caused by our courier service. Sometimes errors can occur, and we are saddened that your order was affected. We do see that you did receive the package and that one of our Managers did reach out to you via email for confirmation of receipt. While we cannot change what has occurred, we do hope for a future opportunity to serve you better. Warm Regards SoftMoc Customer Care

• Review fromVioleta A

  Date: 07/12/2024

  1 star

  Violeta A

  Date: 07/12/2024

  ******** ************ *****. The customer service reps on the phone are nice enough but this company does not know how to fulfill online orders. I'll never order online again from SoftMoc.

  SoftMoc Inc

  Date: 30/04/2025

  Good afternoon *******, Thank you for your feedback — I’m truly sorry to hear about your experience with our online ordering process. While I’m glad to know our customer service team treated you well, it’s clear that we let you down when it came to fulfilling your order. We understand how frustrating it is when online orders don’t go smoothly, especially when you’re counting on timely and reliable service. Your experience does not reflect the standard we aim to provide, and I apologize for the inconvenience it caused. We value your business and would appreciate the opportunity to regain your trust in the future. Sincerely, SoftMoc Customer Care

• Review fromGenevieve B

  Date: 13/11/2024

  1 star

  Genevieve B

  Date: 13/11/2024

  Horrible customer service experience. Website was experiencing difficulties and could not process orders. I was charged for a purchase that did not go through. I called customer service and the merchant confirmed that the order had not gone through, so I purchased shoes elsewhere. 4 days later, SoftMoc has charged my credit card and is refusing to reverse the charges. They say item has been shipped by UPS, however I have zero reference for any purchase, no email confirmation, nothing. I asked for refund, as this was SoftMoc's error. Customer Service representatives have refused to help. The assistant manager refused to refund and refused to transfer me to a manager at my request. Honestly, worst customer service experience of my life. Having to pursue other avenues for reimbursement. I have zero product, zero proof or email of any order going through, but have been charged $150. ***** ** ******** ***** ******

  SoftMoc Inc

  Date: 30/04/2025

  Good afternoon *********, Thank you for taking the time to share your feedback. I sincerely apologize for any challenges when placing an order on our website. It is very rare that our system experiences issues with our online ordering system and we are saddened by any frustration this caused. I did note that our Team did everything possible to try to cancel the order that was placed, are do apologize that we are unable to refund orders that are in transit. The order was returned to sender and a refund was issued. While I cannot change what has occurred, I do hope for a future opportunity to provide the service you deserve. Sincerely, SoftMoc Customer Care

• Review fromShane C

  Date: 04/11/2024

  1 star

  Shane C

  Date: 04/11/2024

  **** ***** **** ******* **** * ***** Bought a pair of shoes for work so my feet wouldn't be so sore after 8 hours. Had to take them off three times during a 5 hours shift. They don't even look like they were worn and they refused to do anything about it .I was told that I should try 'cleaning them up and trying a different location ' * ***** **** ****** ***** ** **** now I'm out $109 and am stuck with shoes no one wants

  SoftMoc Inc

  Date: 30/04/2025

  Good afternoon *****, Thank you for sharing your experience with us. I'm truly sorry to hear about the discomfort you experienced with your shoes and the frustration that followed. At SoftMoc, we do require the shoes to be in unworn condition, in order to accept them as a return. We sincerely apologize that the shoes you wore to work, did not qualify under our Return Policy. We understand how disappointing it is to spend your hard-earned money on something that doesn't meet your needs, especially when comfort at work is so important. We always recommend trying the shoes on at home, to ensure fit and comfortability prior to outdoor wear. We do hope that you were able to find an alternate pair that was a perfect fit! SoftMoc Customer Care

• Review fromMichelle W

  Date: 22/09/2024

  1 star

  Michelle W

  Date: 22/09/2024

  I purchased 3 pairs of adult sized **** that were $134.99 and said 1 tax as they were for my twins who are 14 and their friend also 14. The lady working at the St.Vital location told me these are a luxury item and therefore I needed to pay tax on them. She also told me my work discount wouldn’t apply and would only save me .10! **** *** **** ** *** ***** *** ** **** **** **** ** **** **** ***** **** ******* **** ** ******* **** ***** **** **** **** **** *** **** ******* **** * **** **** ***** *** **** **** **** * *** ** *** *** ** ***** ** ** ********* **** **** ***** ***** *** ****** *** ***** * ***** **** ** ******* *** * **** ******* I think this company needs to educate their staff about Manitoba Tax Laws.

  SoftMoc Inc

  Date: 30/04/2025

  Good afternoon ********, Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding Manitoba Tax Laws. Sincerely, SoftMoc Customer Care

• Review fromP. C.

  Date: 20/09/2024

  1 star

  P. C.

  Date: 20/09/2024

  Exchange asked for as leather pulled away from cork on side of *********** sandals which are 2 months…was told “wear and tear” and that I should have sealed the cork on the sandal as it looked like it got wet ! Was told to go and get a second opinion at another store !! Was told nothing would can be done for me …wear and tear Head office rep and Supervisor both regurgitated the same message to me as the Manager at the store…and said they could not override the Managers decisions ….at least all on same “******* page”…would not even accept a photo of the issue on the sandal…said it had to be seen….it was !!! Paid 169$ (or more) plus tax They are 2 months old…my last pair lasted 4 years !!!!

  SoftMoc Inc

  Date: 30/04/2025

  We are sorry to hear that your sandals did not fall under our defect claim policy. Since *********** soles are made of cork which is a natural material, they will dry out over time, if wet or exposed to humid/warm conditions. Below is a link to ************ Care to assist you *******************************************************  We do hope this assists you and appreciate your feedback. SoftMoc Customer Care

  P. C.

  Date: 02/05/2025

  These sandals were approximately 4 months old…and NOT cheap….the tread is NOT worn down …my concern was that he leather strap was pulling away from the side of the shoe I did not walk through rivers of water..if caught in a rain storm was I supposed to take then off and carry them !!!! My perspective was that they would have been replaced , I am sure that SoftMoc just could have “sent them back” as defective …and replaced free of charge