Reviews

This profile includes reviews for Stellantis Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stellantis Canada

  P.O. Box 1621 Windsor, ON N9A 4H6

• 

  Stellantis Canada

  1 Riverside Drive West Windsor, ON N9A 5K3

Review Details

• Review fromJason W

  Date: 03/07/2025

  1 star

  Jason W

  Date: 03/07/2025

  Called many times about my headlights up coating coming off *** says its from improper care its 1 year old never been off road yet and hand washed only . Very upset think I should get rid of ***** and try a better dealership brand name .

  Stellantis Canada

  Date: 04/07/2025

  We appreciate you bringing this matter to our attention.  Our customer has been contacted and notified that there is no hesitancy on FCA's part to comply with the provisions of the warranty; however, as noted in the warranty information booklet, coverage applies to factory defects only. Damage or failures attributed to any other source are customer's responsibility. 
  The headlights concern was reviewed with  the specialists from FCA Canada. They were not able to find any signs of a manufactuerer defect and determined that the concern was caused by outside influences and repairs aren't covered under warranty. 

• Review fromMihail S

  Date: 31/10/2024

  1 star

  Mihail S

  Date: 31/10/2024

  I am writing to express a experince with ******* Canada regarding a serious accident involving my vehicle on October 31, 2024. My truck, which is only eight months old, was severely damaged when it was squeezed between two semi-trucks. The semi-truck behind me hit my vehicle at full speed. Unfortunately, the airbags did not deploy, resulting in severe injuries to both me and my passenger. I contacted your customer service immediately after the accident, and a case was opened. I was informed that someone would reach out to me, but it has been ten days, and I have not received any communication. I have attempted to contact customer service multiple times, but it seems that my situation is not being addressed.Thay said its totaly my responsability to investigate the vehilce why the airbags didn't deploy . Given the severity of the incident and the potential safety issues with the vehicle, I urgently request an update on my case.After several times calling the manufacture they hanging up on me.

  Stellantis Canada

  Date: 01/11/2024

  We are sorry to learn of the accident circumstances that have prompted the customer's message.  ********************** places great emphasis on the development and implementation of vehicle safety equipment. Airbags are part of the secondary safety restraint system complementing the primary one, seat belts. Airbags provide additional protection in many situations. However, they are not designed for deployment under all circumstances. Deployment criteria are based on a number of factors. Airbag sensors and modules monitor the physics of the impact, not the extent of damage to the vehicle.
  
  Front multistage airbags are designed to deploy the airbags at a level suitable for a particular crash but are not designed to deploy in side, rear and lower speed frontal collisions. Similarly, side airbags are not designed to deploy in front, rear and minor side impacts. However, some angular front or rear impacts may provide enough lateral force to initiate deployment of side airbags.
  
  We have contacted the customer and referred to their automobile insurance company for any questions related to the incident.
  
  

• Review fromPaul P

  Date: 30/10/2024

  1 star

  Paul P

  Date: 30/10/2024

  I have been dealing with Jeep/*** Support for over 2 years. I am the original owner of a ******** I bought years ago. I just need a compliance letter stating the Jeep was built within US safety standards. It was built within safety standards but *** customer support refuses to provide me with the letter. I have dealt with so many people at Jeep/*** about this and everyone tries to act nice but no one will help you. I have also talked to the state DMV, car dealerships and a car broker all leading to this simple letter. Without that letter I cannot get my Jeep tagged in the state I live so will have to dump my Jeep. In my life so far, I have bought 4 new Jeep Wranglers, 1 new Jeep Grand Cherokee and 1 new Dodge Durango. It is unacceptable to treat loyal customers like this. I will NEVER buy another ****/Chrysler/Dodge/FCA vehicle EVER again.

  Stellantis Canada

  Date: 31/10/2024

  We appreciate you bringing this matter to our attention. We are sorry to learn of the experience regarding this request. However the compliance letters requests are handled by *** United States and not by FCA Canada. We have to refer the customer to *** US ************* at tell: ************** for assistance and any inquiries about this request. 

• Review fromEmran M

  Date: 20/08/2024

  1 star

  Emran M

  Date: 20/08/2024

  Title:** Unbelievably Disappointing Experience with FCA Canada - A Nightmare with My 2023 Durango I cannot believe that I am experiencing something like this in Canada! I own a 2023 Dodge Durango with only ****** kilometers on it, and Ive had nothing but trouble with the transmission. Over the past year, Ive been to different dealerships multiple times, hoping they could fix the issue, but they failed to resolve the problem every single time!When I finally decided to escalate the matter to FCA Canada, I was shocked by their response. Instead of offering a solution, they simply told me to take the car to yet another dealership! Even more outrageous, they had the audacity to suggest that if the problem still wasnt fixed, I should consider hiring a lawyer!This is absolutely unacceptable and beyond belief! How can a company as big as FCA Canada show such disregard for their customers? Im appalled by their lack of accountability and responsibility. This entire experience has been a nightmare, and I would strongly advise anyone considering a Dodge vehicle to think twice before putting their trust in FCA Canada.

  Stellantis Canada

  Date: 22/08/2024

  We appreciate you bringing this matter to our attention. We are sorry to learn of the experience that the customer had with FCA and his vehicle.  FCA Canada is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. We have contacted our servicing dealership that confirmed that the transmission has been replaced and the vehicle has been repaired and is operating within specifications. 

• Review fromRobert H

  Date: 14/08/2024

  1 star

  Robert H

  Date: 14/08/2024

  FCA is an absolute joke, my Grand Cherokee broke down in the ******. We had to pay for the repairs even though we had warrantee and a service contract with FCA. I have paid almost $6000 dollars even though I had a service contract with FCA. I was given a case # within days of my initial contact, communication with FCA has been limited but I was informed that we are entitled to reimbursement for the repairs, towing, hotels and a rental car. FCA stated it could take about 2 - 3 months to receive payment. I am now 4 months in and still waiting for reimbursement. My case worker has done nothing any communication has been initiated by me, my case worker will not return calls (I've left 4 messages over the last 2 weeks) or provide any update through email. All I have ever get is lies and lip service, what a terrible way to treat someone. I was told that all case # starting with an 8 were supposed to be cleared up in July, another lie. This corporation is foul and pathetic. If anyone even thinks about purchasing a jeep/Chrysler product they should expect horrible customer service with useless results.

  Stellantis Canada

  Date: 20/08/2024

  We appreciate you bringing this matter to our attention. . We are sorry to learn of the experience that the customer had with the vehicle and ********************** and for the delay processing the file. The case manager is actively reviewing the file and will follow up with the customer to provide updates.

• Review fromRobert T

  Date: 30/07/2024

  1 star

  Robert T

  Date: 30/07/2024

  2018 wrangler jlu with the dreaded corrosion issue on hinges and doors. I have extended warranty. FCA will not return calls. Only one dealership on **************** is dealing with this issue and also will not return calls. Photos were taken. I have had a claim number for quite some time. This is NOT acceptable. I will never purchase another(my 5th)wrangler if this issue is not dealt with effectively and in a very timely manner. I have shown my brand loyalty, now it is FCA's turn to reciprocate. Claim number ********.

  Stellantis Canada

  Date: 01/08/2024

  We appreciate you bringing this matter to our attention. We are sorry to learn of the experience that the customer had with the vehicle and the dealership. We have attempted to contact the customer to inquire which dealership inspected the vehicle in order to review with them. However, as per our records the vehicle does not have extended warranty. Within warranty FCA Canada will not hesitate to assume the repair costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner.

• Review fromOrlando F

  Date: 14/03/2024

  1 star

  Orlando F

  Date: 14/03/2024

  I have a 2022 dodge ram 2500 that broke down on the highway last night. I had to call road side assistance for a tow. My issue now is that i was charged a portion of the towing fee, because i chose a dealership closer to my home. They wanted to tow a dealership that would put me 2 hours away from home for pick up once serviced instead of 1 hr to the one i chose. Having to pay a tow charge is one issue, they refuse to reimburse me and another issue is the fact that even though the truck was towed i was left stranded 200 km away from home. No car rental companies available nowhere near where i was. I had to get my brother to come and get me and lose a day of work because of an unreliable 100k vehicle. I am extremely regretful of having bought a dodge vehicle at this point as this is the 2nd time i have similar issues on 2 of their vehicles. Costing me money, lost wages and just a very big hassle with absolutely no help from customer service. If i could give nefative stars i would. I will never look at another dodge vehicle again.

  Stellantis Canada

  Date: 18/03/2024

  We appreciate you bringing this matter to our attention.  There is no hesitancy on FCA's part to comply with the provisions of your warranty, however as indicated in the warranty manual if the vehicle cannot be driven because of mechanical breakdown, it will be towed to the nearest authorized FCA dealership. The customers are responsible to pay the difference if choosing a different FCA dealership. 

• Review fromCalvin C

  Date: 08/03/2024

  1 star

  Calvin C

  Date: 08/03/2024

  I own a 2017 Dodge Ram on January 06, 2018. It was considered a new Truck. It only had 20 km. I purchased it from ******** Dodge in Calgary. I don’t a have any complaints with them what so ever. My complaint is with ****** Dodge. I moved to ****** in 2019 and ****** Dodge serviced my Truck until 2022. Late in the fall of 2022, I brought my truck in because, I was hearing a grinding/howling noise from the right side passenger wheel. I was told the front differential seals needed to be replaced and that, was the extent of the work. Just over one year later, I heard the same noise coming from the front passenger wheel and I managed to drive my truck to a well known local mechanic by the name of Curtis P******. He informed me my differential was fried. The fluid was black inside and the seals on the differential were leaking profusely! Curtis let me know it looked as if the seals were over replaced on the differential. My truck has only 115,000 kilometres. At the time I brought it to Dodge in 2022 it had just over just over 95,000 kilometres on it. I called Corporate Customer Service and was instructed to get it towed to ******, Chrysler and they would look at it, from this point I had no faith in the Service at ****** Chrysler. I was given a rough estimate it would cost me around 3500.00 dollars to repair. Ridiculous! I was informed by Curtis that he could put new seals and a mopar diff for 1750.00 dollars. I know the previous Service Manager was relieved of his duties and thus, I question to this day whether they ever did any work on my truck in 2022. I believe I deserve an explanation a and possible restitution! I have the service records from 2022 and Curtis’s service record! I hope to hear from Chrysler in regards to this matter and I must say, my trust with ****** Chrysler is broken!
  Calvin C******
  ******, ******* *******

  Stellantis Canada

  Date: 11/03/2024

  We appreciate you bringing this matter to our attention. We advised the customer that we do not provide assessments or technical assistance by correspondence or over the phone. Any technical information from FCA Canada is distributed to our dealer network. We referred the customer to ****** Chrysler dealership for explanations on all the repairs that they did on the vehicle. 

• Review fromJiri T

  Date: 23/01/2024

  1 star

  Jiri T

  Date: 23/01/2024

  On a $70k+ 2020 Ram Ecodiesel well within the power train warranty period and mileage ( 64000 km) the immaculately maintained truck threw up a Check Engine Light . ( Dealer says they now call it a “ malfunction light “ - funny the icon is an engine and the manual says “check engine light “.
  Truck filled with exhaust fumes with my kids in it . *** *** **** ********* ** ****** ******** ***** * ** *** *** *** * ***** ****** ******* ** *** ******** ********** ****** * This engine is under multiple recalls including the risk of a “catastrophic high pressure fuel pump failure “ for which they conveniently “ don’t have parts .
  In my case the engine issue is a defective Exhaust Gas Recirculator Presdure sensor which prevents the emissions system including a $ 4000 Particukate Filter from
  operating.
  Yet the dealer advises it’s “ not covered “ under the powertrain warranty .
  Called FCA assures I’ll be advised with 48 hours - it’s been two weeks no call - the new truck spews diesel fumes and I’m forced into a $40/ day loaner from them .
  After they damaged the alignment ( which I paid for ) they refused to even check the loose banging in suspension - while they do the “
  Free tire rotation “ ****** **** ******* ***** ****** ****** ** .
  Thanks FCA for taking care of the the environment and customers .

  Stellantis Canada

  Date: 31/01/2024

  We appreciate you bringing this matter to our attention. We are currently in communication with the customer. FCA Canada will not hesitate to assume recalls and warranty repairs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The pressure sensor is a component that was covered under the basic warranty (3 years or 60000 kms whichever occurs first) and this warranty has expired.

• Review fromDave M

  Date: 05/01/2024

  1 star

  Dave M

  Date: 05/01/2024

  Would have been a zero but it won't let me. No accountability to their product or dealerships. After leaving me on the hook for a $4000 repair bill they took a year to review my file only to say no and refuse to answer any questions I had. I've only had jeeps for the last 20 years and this will be my last one. Absolutely pathetic

  Stellantis Canada

  Date: 09/01/2024

  We appreciate you bringing this matter to our attention. The customer has been advised that within the warranty FCA Canada will not hesitate to assume the engine repairs costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The FCA warranty was expired at the time of the repairs.