Reviews

This profile includes reviews for Stellantis Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Stellantis Canada has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Stellantis Canada

  P.O. Box 1621 Windsor, ON N9A 4H6

• 

  Stellantis Canada

  1 Riverside Drive West Windsor, ON N9A 5K3

Review Details

• Review fromDonna K

  Date: 12/06/2023

  1 star

  Donna K

  Date: 12/06/2023

  I purchased a 2018 RAM 1500 ecodiesel 2.5 yrs ago for $45,000. At 111,000 km the motor seized. The RAM dealership that I had it towed to examined it and suggested it was either due to not having enough oil in the vehicle, or the wrong kind. I have service records showing regular changes through a company that provides this work for warranty. The dealership has these records. No other explanation for what actually failed on this motor is offered.
  They suggested I replace the motor for $18,000 and give me $28,000 on a trade in for it. Otherwise, without a new motor, they will give me $13,000 for it on a trade in. I still owe $37,000 on this vehicle. At this level of debt I cannot afford to buy another vehicle.
  * **** ***** ** * ***** ****** **** ********** ** **** ***** **** ** ******* There is nothing reasonable about buying an inspected vehicle for $45,000 and having it last 2.5 years. I'm sure there is some law that protects buyers from this **** ** *******.

  Stellantis Canada

  Date: 28/06/2023

  We appreciate you bringing this matter to our attention.  We are sorry about the concerns experienced with the engine of the vehicle.  Within the powertrain warranty, FCA Canada will not hesitate to assume the repair costs.  After the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner.  The engine warranty was expired. However, we have contacted the dealership that confirmed that the customer purchased a service contract with extended warranty and they will provide assistance with the engine repair. 

• Review fromL-P L

  Date: 13/03/2023

  1 star

  L-P L

  Date: 13/03/2023

  Bought a 2018 Ram 1500 ecodiesel in may 2022 from a certified Ram dealership but by September 28th 2022 I noticed a new sound coming from under the engine bay so had to get it tow to a diesel mechanic to learn that the truck hasn’t been properly serviced before I got it.
  It was my first time buying a diesel but my 4th ram 1500. Once the diesel mechanics told me what was the issue ( piston bearing that broke) I then called the dealership since I only had the truck for 4 months. They told me the warranty was only a month even if I paid 53000$ for the truck.
  My mechanic then made calls and tried to find a engine replacement for the truck, called mopar for a new ecodiesel engine, they told us they might have some in august 2023 and they are at 18000$ plus taxes. We also tried to find some used and nothing was available under 15000$. I couldn’t wrap my head around the fact that I would be dropping at least 20000$ on a truck I owned for 4 months so I decided to find a lawyer, open a case with the protection office from the Quebec, have them send a formal notice to the RAM dealership to cancel the buy and take back the truck. They never answered or even acknowledge an issue with the situation. Since my lawyer and I never received any news from the dealer, I had to get another formal notice sent to FAC Canada to make them aware of the lacking services of one of their dealership and the issue I had after owning a truck for 4 months. FAC at least answered but to tell me that they cannot help in anyway since all of their dealership are independently owned.
  They also told me that my truck has a current recall and I would receive a letter once the part comes in. I then reminded them that my engine wasn’t working anymore so the gaz pump recall meant nothing to me.
  I’m now seven months later, still paying for my Ram 1500 that’s has been parked since September renting cars to go to work and I never had helped or any support from both FAC or the dealership in ************

  Stellantis Canada

  Date: 16/03/2023

  We appreciate you bringing this matter to our attention. Our customer has been contacted and notified that within the 5 years or 100,000km (whichever occurs first) powertrain warranty, FCA Canada will not hesitate to assume the engine repair costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The customer purchased the vehicle outside of this warranty and the outstanding recall is not related to the engine. While we regret we could not provide a more favorable reply, we hope our customer can appreciate our position. 

• Review fromAdi R

  Date: 18/01/2023

  1 star

  Adi R

  Date: 18/01/2023

  I wanted to express my frustration regarding the unavailability of a car part for my 2013 Dodge Journey that I ordered from the *** ***** Chrysler dealership in Toronto, Canada. The dealership informed me that I had to replace the Electronic Throttle Control/Body. They placed an order for the part on November 8, 2022 and informed me that it would be delivered within 2-3 weeks. However, it has now been more than 2 MONTHS in total, and they have yet to receive the part or provide me with a guaranteed ETA. I've called FCA canada and filed a case on Dec 28th and they have told me they expedited the process, with an expected ETA of a week at that time. I followed up with FCA canada on jan 3rd, and was provided with ETA of Jan 15th; called again on jan 17th, now they have given me new ETA of Jan 30th.
  I was told that there are 270 other dealership waiting for this exact part!!! So one can not argue that there isn't enough demand to manufacture the parts, especially given that the part is relatively small and inexpensive at $300. I have been left in the dark about the status of my order. I have called your customer service line multiple times, but have yet to receive a satisfactory update or resolution. This lack of communication and inability to deliver on the promised timeline has caused inconvenience and disruption to my daily routine. The expectation when selecting a Dodge/RAM/Chrysler car is that the parts would be available in order for one to continue using the car. If parts unavailable is turning out to be the case, I suggest that you provide a heads-up to potential customers/general public purchasing your car so they aren’t in my position.

  Stellantis Canada

  Date: 20/01/2023

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the inconvenience caused by parts delay. We have advised our customer that FCA Canada is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand.  These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. FCA is making every effort to provide the part as quickly as possible and to repair the vehicle. 
  
  
  

• Review fromDmitrii S

  Date: 23/12/2022

  1 star

  Dmitrii S

  Date: 23/12/2022

  Hi everyone. I want to share my extremely negative experience with FCA (its products and customer service). I bought the Jeep Wagonner Series 3 on June 01, 2022 and in 6 days it is all started. Looking ahead, want to say that it took the two different dealerships 6 months where two months and a half my car was sitting in the service. There were multiple issues, starting with the damaged roofliner strait out of the dealership and ending the headlight issue (turn signals and fog lights displayed an issue "light bulb is out" when you use them). Many electrical modules were replaced, before the issue was tracked to the right one. During this time I had to make payments for my car loan and of course I was deprived the opportunity to drive my car. Yes, I was given a loaner, but it was a car from the different class (Grand Cherokee) and I needed a full size SUV due to my medical issues (I have cancer that impacted my walking abilities). After car was fixed on December 16th, 2022 I was told by a case manager that before speaking about some kind of compensation I needed to drive my car a few days to make sure these issues wouldn't come back. By the way, I just asked them to extend my warranty to 4 years (which is just one more year) and up to 80000 km (just 20000km. more). The way the case manager spoke with me put hope that I would get it for sure. As it turned out I had just my illusions. After 5 days I got a phone call saying that he had spoken with a supervisor and they had decided that I AM NOT ENTITLED FOR ANY REIMBURSEMENT from their side. Can you believe that? The worst customer service ever. The super expensive car for me, plus 6 months of troubles and presto you are treated like garbage. Thanks FCA, way to go. For all who read this review, please don't buy FCA manufactured cars, only this way we can make them to respect their customers. Buy something else but not their products.

  Stellantis Canada

  Date: 10/01/2023

  It is never possible to predict the service requirements of a particular vehicle. As the manufacturer, we offer the assurance that there will be no hesitancy on our part to comply with the terms of your warranty, or to provide technical support to the dealer during repairs.
  
  FCA Canada’s confidence in the vehicles we market is supported by the competitiveness of our warranties. Warranty limitations are not unusual with most consumer products. Application of warranty, however, does not constitute a basis for compensation from FCA Canada.
  
  We sympathize with your inconvenience, and we are sorry that we cannot honour your request to extend the warranty on the vehicle.

• Review fromSam B

  Date: 07/12/2022

  1 star

  Sam B

  Date: 07/12/2022

  The customer service at FCA is the most dismal I have ever encountered. My 2021 Jeep Rubicon has 12,000 KM on it and had issues starting. It was determined that the issue is at no fault of the driver. The car requires a part that is backordered for the next 7 months (Car has already been in their posession for 2 months). They have refused to cover the issue under warrantee, and refuse to provide any sort of rental or courtesy vehicle. Customer service will promise callbacks and never deliver, each time I speak with them I hold for an hour + just for them to tell me that they'll have to have another case manager look into the issue and call me back in 3-5 business days. This situation will leave me without a vehicle for a minimum of 8 months (while still eating away at warranty time and still being required to make payments on it) and they have not shown any willingness to deliver a solution. Save yourself the headache *** *** **** **.

  Stellantis Canada

  Date: 09/12/2022

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the inconvenience caused by parts delay. We have contacted and advised our customer that FCA Canada is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand.  These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. FCA is making every effort to provide the part as quickly as possible and to repair the vehicle. 
  
  We have also advised the customer that there is no hesitancy on FCA's part to comply with the provisions of the warranty; however, as noted in the warranty information booklet, coverage applies to factory defects only. Damage or failures attributed to any other source are customer's responsibility. 
  
  After review with our dealership it was determined that the damage to the wiring was caused by outside influences and the repairs and the rental cannot be covered under warranty.  Customer was referred to his insurance company.
  
  
  

• Review fromLee H.

  Date: 17/09/2022

  1 star
  Sept 14, the breaks had to be replaced on my Jeep Cherokee. As it was a safety issue, I wasn't allowed to take my car from the garage. It was all under warranty, but the dealership had no rotors in stock, and it may have been two weeks before they got some. I live three hours away from the dealership(**** ******* ****** ****** **), and there's no rental vehicles in the area to avail of. I was forced to buy rotors from an auto parts store costing me $246.68 in order to get my car back on the road so I could drive home. The dealership wouldn't reimburse me for the rotors as it wasn't their "policy", but they suggested I call FCA Canada to submit a claim. FCA wouldn't reimburse my money either. My car and I were held hostage until I either bought rotors or decided to stay in a hotel for two weeks until they had the parts delivered. So I had to pay out of pocket for breaks that were under warranty. Not good enough **** ****** ** *** ******** **

• Review fromKarena M.

  Date: 07/09/2022

  1 star

  Karena M.

  Date: 07/09/2022

  July 2020 - **** **** rear diff bearings failed at 60 000km *** **** - Bearings failed again at 123 800km (so after another 60 000km)
  Vehicle is not off road driven (unfortunately), has gone to work and back
  ***** ****** ***** would not look at "why" and said I had to report to FCA Canada.
  August. 29th - submitted a claim via FCA, was told I would hear from a case manager.
  August 31st - AM called for an update. was told a case manager would call me back.
  August 31st - PM called again for an update, was told I would hear in one business day.
  Sept. 1st (7 days since submitting complaint) - called for an update, was told I would hear on Tuesday as the staff were all on a long weekend (including the friday off). I explained my kids had to get to school, I had to get to work and need to speak to someone. No one to talk to, no email and no ext numbers.
  September 6th - tuesday has come and gone. Still no answers.
  Waiting .......... Emailed through the contact us three times.
  Over a week and a half since I submitted my claim.
  Undue hardship has been faced by my family over this.
  This is a straight forward claim. Fixing the bearings is likely a symptom of a different problem. Simple request is to look at what might be causing my bearings to fail every 60 000kms.

  Stellantis Canada

  Date: 13/09/2022

  We appreciate you bringing this matter to our attention. We are sorry about the rear differential bearings concerns experienced with the vehicle. We are currently in communication with the customer and our dealership and are working towards a resolution.

• Review fromRandy G.

  Date: 01/09/2022

  1 star

  Randy G.

  Date: 01/09/2022

  Background: I replaced the fuel pump in my 10-year-old truck only to have the new one fail after 5 months. A replacement was ordered August 3 and an ETA was given as August 22. Fair enough.
  But then the ETA changed a week later to August 15 only to go back to August 22 on the 15th. Then on each of the 22nd, 24th, and 26th, after it failed to show up, the ETA was bumped up 2 days. That is obviously automatic and not based on any new information.
  Eventually, thank goodness, a fuel pump ordered by someone else was returned, making it available for me. And as far as I know, the one ordered for me never did show up.
  Here's where my problem is: Whenever I called the Customer "Care" number, if I asked what they are doing to actually resolve my issue, they didn't offer anything else besides, "We apologize for the trouble". But no actual action. No tracking, replacement, compensation...nothing! All I can really say is that the emblem on my next truck will start with a C, F, or G and not R.

  Stellantis Canada

  Date: 23/09/2022

  We appreciate you
  bringing this matter to our attention. We are sorry about the concerns
  experienced with the vehicle and with the inconvenience caused by parts delay.
  We have advised our customer that FCA Canada is very sensitive to the
  consequences of parts delays and as a result, we are attempting to minimize
  delivery time to our dealers. However, the factors influencing our inventory
  are many and include supplier availability, storage capacity, and part
  demand.  These factors are continually
  reviewed to ensure optimal combinations; however, there will inevitably be some
  delays, which we may not be able to modify. FCA is making every effort to
  provide the parts as quickly as possible and to repair each vehicle. We have
  documented the customer’s complaint for internal review.
  

• Review fromAndrew I

  Date: 11/08/2022

  1 star

  Andrew I

  Date: 11/08/2022

  FCA Canada Inc is extremely difficult to deal as a consumer with a complaint. I am not happy with the resolution process that I have received regarding poor service at a dealership and an A/C system that failed prematurely on a 2018 **** ********. I have followed all of the dealership and FCA Canada representative's recommendations and the vehicle still remains in disrepair and I have not be reimbursed for the work that has been completed.
  It is disappointing to see that FCA Canada is not BBB accredited, as in hindsight it is very apparent they are not customer focused. They also do not participate in ******, which makes holding them accountable a potentially expensive ordeal.
  As a customer, you will be caught between the manufacturer and dealership that both claim the other party is responsible to resolve your issue. They are separate entities but you will not find out until you have a complaint. FCA Canada has stated they can not hold a dishonest dealership accountable, that only the dealerships are competent to diagnose vehicle problems and have no feedback mechanism for complaints they receive. The dealership claims that FCA dictates how they can diagnose and repair vehicles for warranty.
  It is difficult communicate with FCA Canada through email as they have a limited uploading capacity for you to provide documentation which is a pain as the dealership and manufacturer will not exchange information directly when it does not benefit them. They require the customer to provide copies of work orders from the dealership instead of having the dealership send them directly. This does not seem align with the the level of customer service provided by any reputable company I have dealt with
  There response times are long and they often miss the deadlines they set for responding by weeks.
  It really does feel that they make the process difficult in hopes that customers will become frustrated and not pursue a resolution to their complaint.

  Stellantis Canada

  Date: 19/08/2022

  We appreciate you bringing this matter to our attention.  We are sorry about the concerns experienced with the air conditioner on the vehicle.
  
  
  
  We have contacted the customer several times by phone and email and advised that within the 3 years or 60,000 kma (whichever occurs first) basic warranty, FCA Canada will not hesitate to assume the air conditioner repair costs.  After the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner.  We have also advised that FCA dealerships have access to technical support from FCA Canada and are able to repair the vehicle as per FCA specifications.
  
  
  
  We have notified the customer that FCA Canada is subjected to audits and we require all the  proper documentation to be submitted by the customer in order to further review and address his concerns. Customer was provided instructions how to email documents to FCA Canada or alternatively he was provided the mailing address and fax number. 
  
  
  

• Review fromChey P

  Date: 28/07/2022

  1 star

  Chey P

  Date: 28/07/2022

  I have had my vehicle into **** ******** ** ****** ***** **. After having my vehicle towed finally after a week they returned my call and had not taken any time to look at the problem. Two weeks later and there is still no satisfaction or updates only they have no idea about how long it will take the part to get here. At this point my vehicle is absolutely dry on motor oil and I have had to find a ride to and from work for two weeks without even a mention of a loner vehicle. Unsatisfied and disappointment is an understatement.

  Stellantis Canada

  Date: 16/08/2022

  We appreciate you bringing
  this matter to our attention.  We are sorry about the concerns experienced with the vehicle. We were unable to identify the vehicle based on this message. We have attempted to contact the customer to request the vehicle identification number and more information in order to review this concern. However we have not received a response yet.  The customer may contact us at tell: 1-800-465-2001 to speak to a FCA Canada representative.