Reviews

This profile includes reviews for Stellantis Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stellantis Canada

  P.O. Box 1621 Windsor, ON N9A 4H6

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  Stellantis Canada

  1 Riverside Drive West Windsor, ON N9A 5K3

Review Details

• Review fromsurmeet c

  Date: 02/01/2024

  1 star

  surmeet c

  Date: 02/01/2024

  I won't to express my deep satisfaction with FCA service. You guys are taking salary for free and not doing anything except transferring the calls to different departments yet the there is no solution to the problem. My Fiat had a recall regarding the transmission and before the recall the car was perfectly fine but the cable broke on my drive way. Towing bill to ******* Chrysler was $170 which i was looking for reimbursement as it was dealership fault. Neither the dealership nor the FCA are of good help. Why I'm not surprised you guys have SUCH BAD RATINGS. It's very unfortunate for the people like me who have to go through you people.

  Stellantis Canada

  Date: 04/01/2024

  We appreciate you bringing this matter to our attention. We are currently reviewing the concern and we will follow up with the customer. 

• Review fromClynn M

  Date: 10/12/2023

  1 star

  Clynn M

  Date: 10/12/2023

  Worst customer service. I have my Jeep with Chrysler dealership for 2 months now for a transmission replacement under warranty. All I hear is the transmission is sitting at the GTA warehouse for one week but told Chrysler is a the mercy of the warehouse as to how when they feel like shipping the transmission. My jeep will continue to rot sitting in the parking lot. Any help is greatly appreciated on how I can get my Jeep repaired and returned to me.
  Clynn

  Stellantis Canada

  Date: 18/12/2023

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the inconvenience caused by parts delay. FCA Canada is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand.  These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. FCA has been in contact with the dealership that confirmed that the part has arrived and we have notified the customer that the vehicle can be repaired. 

• Review fromPam A

  Date: 28/11/2023

  1 star

  Pam A

  Date: 28/11/2023

  In May a Chrysler dealership "fixed" my 2018 Pacifica. In August same issues happened.
  The dealership has had my van for 12 weeks while I am waiting for a new engine. The dealership claims the Engine has "shipped" but they do not know the location. The Engine needs to be replaced because of faulty work they completed in may. The dealership is not supporting me with payment of my rental car, which I have had for 12 weeks. FCA Canada and customer support are not returning my phone calls or emails. This is the Worst company I have ever had to deal with, who care the LEAST about their customers and how their errors can bankrupt a family. I will never buy another Chrysler vehicle. I will never encourage any family or friends to.support this company. If i could give a negative rating it would be -1 star. Zero customer communication or support, very dissappointing company

  Stellantis Canada

  Date: 06/12/2023

  We are sorry about the concerns experienced with the vehicle and with the inconvenience caused by the delay. FCA Canada is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand.  These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. We have contacted our customer and advised that the engine has arrived and the vehicle will be repaired. FCA Canada will not hesitate to assume the repairs and rental costs as per the service contract terms and conditions. However, their service contract has expired and any charges are the responsibility of the vehicle owner. 

• Review fromAlessandra F

  Date: 14/11/2023

  1 star

  Alessandra F

  Date: 14/11/2023

  On October 26, 2023 I noticed a musty smell in my Jeep Compass. I decided to throughly clean out my vehicle to investigate what it possibly could be. I opened the light gate to see water droplets coming out from a speaker in the trunk. Which led me to my headliner being completely saturated. I then lifted my spare tire cover to see 3 inches of still water and MOLD all throughout in where my spare tire is. I had to clean it immediately as I have young children with health issues, and I also have health issues myself. I made an appointment with the dealership to diagnose the problem and I also called FCA Canada the same day to notify them of the issue. I brought it in to dealership Oct 30 at 4 pm was told diagnostics cost $279+tax. The following day Oct 31, I received a text from the dealership stating my car was ready to be picked up at 12pm … there was no communication with what was going on with my car, if I wanted them to go ahead and fix the issue or anything . I texted back asking what was wrong with it.. no answer. So I called and the lady told me it was the sunroof drains were plugged. So I went back at 4:15pm to pick up my vehicle, I paid $316 and asked if the technician could show me where the drains were so I didn’t have to pay $316 everytime this happens. The technician met me at my car, I opened my lift gate to find water that was in my car when I dropped it off, was still there. They had 4 hours from the time they texted saying it was ready to be picked up to when I arrived to the dealership to clean up any mess. When I pointed it out, at that point they offered me a rag and I kindly declined as they had all day, and I had places to be and didn’t have time to wait. I got home and immediately called the service manager where he said he would get back to me the following day after he had a chance to speak to his employees about the issue I had with the state my car was in . He didn’t call me until 4 days AFTER that phone call where I asked for Atleast…

  Stellantis Canada

  Date: 17/11/2023

  We appreciate
  you bringing this matter to our attention. It is regrettable to learn of the
  disappointment with the experience received at a FCA dealership. As the
  manufacturer, we depend on our dealership organization to develop and maintain
  the customer/dealer relationship that is vital to our success. Any information
  received that does not support our philosophy of providing exceptional service
  is reviewed by FCA Canada and addressed accordingly.
  
  
  
  Although, FCA
  Canada dealers are independently owned and operated, dealers do sell, and
  service our products; hence they represent FCA Canada as the manufacturer.
  Please understand that although we might not be in a position of authority to
  influence the final outcome of your concerns, we can certainly note your
  comments in our customer contact files. We do want to receive your feedback and
  appreciate you taking the time to contact us.
  
  
  
  According to our
  records the warranty on the vehicle is expired. We realize that vehicle service
  expenses cannot always be predicted and as such, they are often disappointing
  to the vehicle owner.  Within warranty
  parameters FCA Canada will not hesitate to assume the repair costs; however,
  after the warranty terms have been exceeded, charges must be accepted by the
  vehicle owner.

• Review fromFr L

  Date: 23/10/2023

  1 star

  Fr L

  Date: 23/10/2023

  Worst customer service experience ever! The warranty process is abysmal. In fact, my case was closed without ever having received a response from the case manager! The customer service rep would not contact me to the case manager, nor would they allow me to speak to a manager. This was, despite the fact that the customer service rep did not have the proper knowledge nor details of my claim. And this person was quite combative and defensive on top of that Absolutely terrible.

  Stellantis Canada

  Date: 31/10/2023

  We appreciate you bringing this matter to our attention. We have contacted our customer  and advised that the vehicle is outside of the basic warranty. FCA Canada will not hesitate to assume the repair costs during the warranty period.  However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner.  While we regret we could not provide a more favorable reply, we hope our customer can appreciate our position. 

• Review fromDipo O.

  Date: 04/10/2023

  1 star

  Dipo O.

  Date: 04/10/2023

  I am writing to express my deep dissatisfaction and frustration with the extremely poor service and lack of resolution I have experienced with my Jeep Wrangler 4xe, which I purchased from your dealership in October 2022.
  Last August, I brought my truck to your ******** dealership in **********, Ontario, for its first servicing. At that time, I had no major complaints about the vehicle, and it was in good working condition. To my dismay, on August 15, 2023, 3days after the servicing, I encountered a severe engine fault that rendered my vehicle safety critical. The engine fault warning light illuminated on the dashboard, and the vehicle's brake malfunctioned. This unexpected and alarming issue left me stranded and extremely concerned about my safety.
  On the same day, I immediately contacted your ******** dealership and reported the issue. The vehicle was dropped for repair. However, it has now been almost two months since I dropped my Jeep, and there has been no significant progress. Despite numerous inquiries and follow-ups, I have received no clear explanation or estimated time of repair (ETR) from your service department.
  Frustrated by the lack of communication and progress, I contacted your customer complaints line on two separate occasions, seeking assistance and a resolution to this matter. Regrettably, these complaints have not yielded any tangible results or provided me with confidence that my concerns are being addressed effectively.
  As it stands, I have been without my vehicle for an extended period, which has caused significant inconvenience and disruption to my daily life. I have also been left in the dark about the status of my vehicle and the steps being taken to rectify the engine fault.
  I kindly request the following actions to be taken promptly:
  A clear and transparent explanation of the issues and steps involved in resolving them.
  An estimated time of repair (ETR) and a commitment to expedite the necessary repairs.

  Stellantis Canada

  Date: 11/10/2023

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the inconvenience caused by parts and repairs delay. FCA Canada is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand. These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. FCA is making every effort to provide the parts as quickly as possible and to repair the vehicle. We are currently reviewing the concern and are working towards a resolution.

  Dipo O.

  Date: 30/01/2024

  My truck developed a fault during its initial service at the dealership on August 15th, 2023, and I only received it back on January 17th, 2024, after a five-month wait. Given this prolonged inconvenience, I expect FCA to provide fair compensation without the need for legal action. The truck affected was a new custom Jeep 4xe Sahara Altitude 2023 model, and its non-operational status for five months in 2023 was through no fault of my own.
  
  I believe that FCA and Stellantis should take responsibility and offer compensation for the situation. I've documented the expenses incurred during the five-month period, which exceed $20,000, and I believe it's only fair that I am adequately compensated for these losses.
  
  As a loyal customer who placed significant trust in your brand, I must admit that my confidence has been shaken by this experience.

• Review fromSam W.

  Date: 25/09/2023

  1 star

  Sam W.

  Date: 25/09/2023

  This is the worst service i have ever had. They have had my truck for over 8 weeks now. It took them 7 weeks to get the parts for my truck and after a week of them having my parts they still have not started the repair to my 2014 dodge Ram. My truck died on the highway and due to a recall failure. It took 7 weeks for FCA Canada to get in contact with me and they are acting like they are doing everything. When however it was the dealership who advocated for me that my truck gets fixed and finally found a work around to get the parts. FCA is refusing to do anything about this taking as long as it has and they have cost me well over $3000 at this point. If i would have had to get a rental (truck was provided by work for me) this would have cost me over another $4000 this is an unexeptable business practice and im at my wit's end with this company. Would never recommend to anyone concidering buying a Chrysler product and would recommend anyone who as one sell it as fast as you can.

  Stellantis Canada

  Date: 27/09/2023

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the inconvenience caused by parts delay. We have advised our customer that FCA Canada is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand.  These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. FCA is making every effort to provide parts as quickly as possible and to repair each vehicle. We are currently in communication with the customer and our dealership and are working to repair the vehicle. 

  Sam W.

  Date: 07/10/2023

  I do not apricciate being lied to by both you and the dealership for when the parts have arived. My truck was fixed but with another recall part. You guys have cost me well over $3000 because of this incident and to be offered 2 oil changes is disgusting. Your business cost me thousands of dollars. Lost me work during that time. If your not going to fix a truck right why fix it at all. I am disgusted and appalled at the way your buissness is being ran. I ask to speak to someone higher-up in the company because im so dissatisfied and nothing is done. Refusing to give me someone who may be able to help with a situation is disgusting. I have been in customer service my entire life and this is honestly the worst customer service i have ever seen. Im sorry that you are a multi billion dollar corporation and you guys made a mistake and refuse to deal with the situation like a human being. Being told by the dealership oh your truck need $7000 in repairs after it gets out well guess what. One of the parts you guys did 3 years ago at most and if a water pump is failing that soon that is atrocious work being done on your end to make sure vehicles stay on the road. They also tried to say my serpentine belt was shredded. Im not suprised after my truck lost all power on the highway. Im lucky it didnt snap. At this point you should be buying back my truck because i no longer feel safe driving it. I am so beyond disgusted and dissatisfied i would never recomend anyone get another Chrysler product.

• Review fromCollin H

  Date: 14/09/2023

  1 star

  Collin H

  Date: 14/09/2023

  The absolute worst customer service experience I have ever had. My vehicle went into the dealership on July 14th, have been waiting for a part since that time. Had to wait 8 weeks for another part just prior to that but at least it was drivable - not this time the deal says. Had been told 3 different time frames as to when it would be in from the dealership with the last one being mid to late September. I then decided to call FCS Canada Customer Care on August 22nd as I had been away to start a case. I was given a Case number and was told at that time a Case Manager would contact me within 2 - 3 days. Here it is 23 days later and still no call from a Case Manager. I have made 8 or 9 phone calls in that time frame and each time have been told the Case Manager was not available and they would send a message to the Case Manager to call me - which never happened. If I ask to speak to a supervisor, I am told there is none, when I ask if they report to someone and they say yes, I tell them I want to talk to that person and I am told either no I can't or that person does not take calls. If I ask to speak to another Case Manager I am also told no I can't. What kind of operation is this - certainly not one for taking care of the customer. I am making payments on a vehicle I cannot drive, have to pay gas costs on a rental that I normally would not pay as my vehicle is an electric hybrid and HAD been a long time customer having purchased 3 Caravans and 2 Ram trucks prior to this vehicle and incident. Not a great way to treat a long time customer. I can tell you without a doubt that I will no longer be purchasing vehicles from Chrysler/Dodge/Jeep/Ram. I have told everyone I know about my experiences and have made several comments on Social media regarding the type of service I am receiving and to be aware of the lack of availability on parts and the after sales care that FCA Canada/Stellantis provides or rather should I say, does not provide.

  Stellantis Canada

  Date: 26/09/2023

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced. We have notified the case manager that is currently in communication with the customer and is working towards a resolution. 

• Review fromStephen M

  Date: 31/07/2023

  1 star

  Stephen M

  Date: 31/07/2023

  ABYSMAL
  The service person who responded for a flat Tire with my daughter mid June plugged their machine into our vehicle power outlet and after a time it stopped functioning. The unplugged it from our vehicle and plugged it into their vehicle and it worked. They didn't say anything to her about need to have it check. Ok that's not the end of the and I called to see what course of action i should take. I no longer know how many times my wife and have called only for them to tell us someone will be in contact. Well tomorrow is the first of August and we are still waiting for them to call back!

  Stellantis Canada

  Date: 03/08/2023

  We appreciate you bringing this matter to our attention. We have contacted the customer to request more details in order to review the concern.

• Review fromHaskett J

  Date: 12/07/2023

  1 star

  Haskett J

  Date: 12/07/2023

  Stranded on 401 on summer night and said they couldn’t get me a tow. Then called back and said 4 hours. Said I could make my own arrangements. So I called for a tow truck and was told that if I renewed my *** membership they would waive the wait period and get me a truck ASAP so I did. Then I sent in the receipt and FCA has refused to pay it. I thought I saved then $200+ and me $119 out of pocket. Horrible service all around.

  Stellantis Canada

  Date: 17/07/2023

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle. We are currently in communication with the customer and are working towards a resolution.