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Business Profile

Cyber Security

Infopackets, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

5

Average of 35 Customer Reviews

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Review Details

  • Joseph C

    Date: 09/06/2025

    Yes, I'd like to thank ****** for his help with some computer fraud that some people are experiencing through home soft solutions and how they are scamming people and scaring people to pay the money for help with the computer and then railroading them into thinking that they owe them thousands of dollars ****** went over things with me and I assured him my machine was clean and he said that I am OK and I truly appreciate the time that he took to explain things to me and help me with my problem. Please be on the lookout for people that don't want to do the right thing ******, you did more than the right thing you helped me so much. I thank you from the bottom of my heart. Please keep up the good work. Best regards **** *******.

  • Elle O

    Date: 06/06/2025

    I am a victim of a tech support scam that lasted two and a half months and cost me nearly my entire life savings. Distraught and not sure where to turn, I was referred to ****** by a friend. My story is similar to many: I received a pop-up warning on my system stating my system was infected and I needed to call *********** to resolve the issue. From there, I spoke to multiple "agents" - all of them had thick Indian accents. After explaining the situation to ******, he took control of my machine and was able to show me the remote connections the scammers planted on my machine, then removed them all before my eyes. ****** made sure I understood everything he did along the way, even though I'm not tech-savvy. I spent around 2.5 hours with ****** on the phone, and he assured me they would never be able to get back in. In all, I'm very happy with his service and would recommend him to anyone having a similar issue.

  • James N

    Date: 31/05/2025

    I recently asked ****** to help me with a computer virus problem. He worked quickly and efficiently to locate and fix the problem. While servicing my computer, he recommended a number of small changes to make it run more efficiently. I was impressed by the very reasonable $charges- a real value for the benefits that I received. I was very pleased and grateful.

  • Dixie Ann S

    Date: 21/02/2025

    Terrific service from infopackets and ****** ****. When my hard drive died he tried everything to check it out, save my data and restored windows. He is extremely knowledgeable, very commited and extremely nice. I have used his service before and ****** has and always be my only Tech! I have 110% confidence in him and also enjoy his newsletter which I have gotten for years. ***** *** *****

  • Joseph R

    Date: 14/02/2025

    My computer was hacked, and this company did an outstanding job of removing the ongoing threat to my system. He also went through and cleaned up all the junk programs and files that have been sitting in the system for years. There was no way that I could have done this, and his knowledge and expertise was terrific. It is just a shame that there are people in the world who take advantage of innocent people. I am grateful that this service was made available by a friend who was hacked by the same fraudulent person. If you ever need help this is the company to call.

  • Alan B

    Date: 13/02/2025

    ****** **** is a five star expert on taking over computers and fixing them he took over my laptop which was extremely slow and not workingproperly and did amazing things to it to get it at least partially working. It may be a structural problem so he cannot fix that he has been very Effective and very expert in taking over and attempting to fix this. His fees are more than fair and he did much extra work not compensated short he is a keeper **** ******.

  • Gary M

    Date: 27/11/2024

    This review is an account of the second time I've needed help with getting my PC back into proper operation. I called ****** **** at **************************. **** time he has patiently worked through my problem with me simultaneously online and provided me with excellent service.I can without hesitation recommend his excellent and thorough service. If possible I'd give him 6 out of 5 stars *. *****

  • Amber M

    Date: 22/11/2024

    I had an issue with my neighbor hacking my wifi. I found ****** online and decided to contact him for help. ****** was quick to respond to my email and arrange a time to connect. He was very knowledgeable about my problem. He gave me great tips and educated me about how and what hackers can see. He also was able to recommend a better, more secure router that would help with my problem. We talked on the phone while he remotely accessed my computer and he talked me through my different concerns the entire time he had access to my system. He legitimately wants to help and was honest and transparent the entire time. His trustworthiness is a rare thing these days. I highly recommend ****** for any computer/internet issues you may have. I was so worried about my information being stolen not only with my neighbor but also trusting a stranger from the internet. But ****** put me at ease and calmed some of my anxieties about my issue while also educating me and listening to my concerns. He is very honest and trustworthy. I will definitely contact him again in the future if I ever need help with this again. He's outstanding, honest, trustworthy and so very helpful! Thank you ******!

  • Robert H

    Date: 07/11/2024

    ****** **** is an honest, and true professional. He is down to earth and easy to work with. My system had multiple issues, and he stayed with me giving me solutions, some that he applied, and some that I applied after our call. I can say with full confidence that he goes far beyond what is called for to try and help people solve their problems. I could not be happier with his service nor the outcome of the call. If you are having a computer issue, by all means give ****** a call. His rates are reasonable, and he works quickly to replicate and then resolve issues.

  • Lea L

    Date: 06/11/2024

    ****** is top of the line and truly walks you through the process. In my case it was something I had experienced with Cash App and now Pay Pal. He advised me that the only legitimate number to reach ******* is actually within the site itself. Pay Pal will send you a code that you enter in when you do call them directly. NEVER ****** a number for Pay Pal or Cash App, Venmo, etc. but more specifically never ever allow anyone to remote access into your phone, laptop or computer. His advice was on point, I followed his instructions, contacted my bank, and should be okay in a few days.HIGHLY RECOMMEND.Thanks ****** you are a true professional and one of a kind!*** *******

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