Complaints

This profile includes complaints for Tepperman's (Windsor)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tepperman's (Windsor)

  2595 Ouellette Avenue Windsor, ON N8X 4V8

  
• 

  Tepperman's (Kitchener)

  1415 Huron Rd Kitchener, ON N2R 0L3

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not at all happy with the dining suite and bench ordered online on December 26. When I received the set all the chairs were wobbly, and the guy who assembled the table did such a poor job even the tabletop felt like it would not last the year. The delivery men rushed in and out like a whirlwind. Before they left they gave a pre-filled Merchandise/PropertyInspection Form to my husband to sign and my husband signed it trusting they had ticked off the correct boxes. When they left, we realized THEY had ticked off everything as being satisfactory, when in fact it wasnt.Called customer service same day, Jan. 12, complaining about the white glove service which was anything but, and also informed them we were not satisfied with the wobbly dining set and bench. They said they would replace them - dining bench not being available till March 30! They came with the replacement dining set yesterday. All the replacement chairs were just as wobbly, so I asked them to take back EVERYTHING - including the original set, but they would not take it because they said they were only authorized to take back what they had brought in (the wobbly replacement). We were not made aware at any time that we could not get a refund on the furniture. If we had, we certainly would have thought twice before ordering anything. We have never, ever been refused a refund - especially when the product is defective! I might add that we are seniors and not in the habit of returning things on a whim and only if there is an obvious problem.We are sick and tired of this back and forth discussion about our refund. We resent being put in this chokehold to do another exchange or get a credit note for this furniture. PLEASE just give us our full refund and be done with it. We have lost faith in the manufacturers product - and lost faith in Teppermans over his hassle.I wish to speak to Mr. ********************** himself, about this problem. Tired of going through customer service.

  

  Business Response

  Date: 12/03/2024

  Hi *******,

   

  Thanks so much for taking the time to speak with us today. We are so happy we were able to resolve your concern!

  Customer Answer

  Date: 18/03/2024

  Thank you for following up on the matter.

  I received a call from Meaghan from Teppermans, informing me they have decided they could not fix the problem with the furniture and have decided to process a return after the dining set and bench were picked up. I said, by process a return you mean I will get a refund, right? And she said yes, when we get back the furniture. Arrangement was made for deliverymen to pick up the furniture on March 15, which they did, getting me to sign the two attached forms, which on further inspection seem ambiguous.
  

  It is Monday, March 18 at 4:35 p.m. and I have not seen a refund processed in my credit card. Strange that when I ordered the furniture, my credit card showed they had processed the purchase as soon as I had ordered, but three days after the furniture was returned, I still dont see a refund on my credit card.

  I am hoping that the forms I was told by the deliverymen to sign do not ambiguously state I have received a delivery instead of returned the set. Teppermans ambiguity in statement is concerning. 

  Customer Answer

  Date: 19/03/2024

   
  Complaint: 21267717
  
  
  

  Thank you for following up on the matter.

  I received a call from Meaghan from Teppermans, informing me they have decided they could not fix the problem with the furniture and have decided to process a return after the dining set and bench were picked up. I said, by process a return you mean I will get a refund, right? And she said yes, when we get back the furniture. Arrangement was made for deliverymen to pick up the furniture on March 15, which they did, getting me to sign the two attached forms, which on further inspection seem ambiguous.
  
  It is Monday, March 18 at 4:35 p.m. and I have not seen a refund processed in my credit card. Strange that when I ordered the furniture, my credit card showed they had processed the purchase as soon as I had ordered, but three days after the furniture was returned, I still dont see a refund on my credit card.
  
  I am hoping that the forms I was told by the deliverymen to sign do not ambiguously state I have received a delivery instead of returned the set. Teppermans ambiguity in statement is concerning. 

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21267717
  
  I am rejecting this response because:

  I do not understand why my complaint file has been closed, as the problem has not been resolved by Teppermans. 

  
  I wrote to BBB on March 19 informing them that the furniture in question was returned on March 15 and as of March 19 I had not received my refund as promised by the customer service representative, a *******************************. It is now almost three weeks to the date the furniture was returned, and I still have not received a refund for the returned dining set and bench.
  
  Please reopen the file and follow up with them.
  
  Thank you,
  *****************************
  
  

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 21267717
  
  I am rejecting this response because:

  Updating you on the latest disappointment from Teppermans.

  
  Last evening I went into my credit card statement and saw that Teppermans has only refunded $54.30 to my credit card! The amount due is $729.98.
  
  I have left a voice message for ******* - the woman who told me on April 4 when I called her, and who told me I should see my refund in3 to 5 days. Well, I have received a refund, but it certainly is nowhere near the $729.98 that they should have refunded!
  
  It seems they are still holding back the major amount due in refund in order to force me to accept a store credit ? After all the hassle I have been put through, I do not want to purchase anything from Teppermans again - I just want to get my full refund back and wash my hands off that company! I have never had so much trouble with any company as I have had with Teppermans. This runaround has gone on since the defective furniture was delivered on January 12, with return finally accepted and made on March 15, and I still have not received my full return!
  
  Please help me get back my full refund!
  
  Thank you,
  *******
  

  
  

   

  Customer Answer

  Date: 18/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased over the years over ********* from teppermans paid them off and got discharges however they neglected to notify equifax leaving it all open restricting my debt ratio. I have asked numerous times for them to fix this and they hang up on me leave on hold for hours or just transfer me over and over . this is causing me to not be able to remortgage and loose my home as this makes the mortgage companies seem like I am not good with my money ,and irresponsible with my money. I want this rectified. ASAP before I loose my home in 3 weeks .

  

  Business Response

  Date: 16/03/2024

  Thank you for reaching out.  We understand your frustration and we appreciate you bringing this to our attention.
  
  We apologize for the inconvenience you experienced with delays as well as our lack of follow up. We are committed to ensuring that our customers receive high-quality products and services.
  
  We have asked our Credit Manager to give the customer a call after the weekend. 

• Initial Complaint

  Date:17/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a formal complaint against Tepperman concerning an unsatisfactory experience with an online order (Order ID: ********* ) placed on 11/18/23 . This order was for a new office desk, which included a paid service for complete setup and delivery, charged at a total of $619.18, of which $99.95 corresponded to "****** COMPLETE SETUP DELIVERY".On the day of delivery, I disassembled my rather complex home office setup in anticipation of the new office desk (this included a stand-up desk, computer workstation, two monitors, and a professional sound stage). The delivery team arrived just five minutes after their courtesy call, fortunately, I was available at home to receive the delivery. However, upon their arrival, the team notified me that they would not be assembling the furniture, a service I had explicitly paid for.Subsequently, a sales representative contacted me approximately thirty minutes later, acknowledging a system error on their end and assuring me of a prompt reimbursement for the not conducted assembly service. Regrettably, it has been several weeks since this interaction, and I have yet to receive the promised refund.I've tried to call on multiple occasions only to be left on hold.This experience has been not only inconvenient but also disappointing, as it reflects a lack of commitment to customer service and fulfillment of paid services. The failure to provide the promised service and the delay in processing the refund are unacceptable.I kindly request the Better Business Bureaus assistance in this matter to ensure a fair and prompt resolution. I am seeking full reimbursement of the value that I have paid of $619,18.Enclosed are copies of the order confirmation. I appreciate your attention to this matter and look forward to a swift resolution.

  

  Business Response

  Date: 08/01/2024

  We're so sorry you had a negative experience with us. We have looked into this and will proceed with the refund for you, again we apologies for the delay and understand how frustrating this must of been for you. Feel free to also email us at ******************************************** 

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:15/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ************************* ( **** ******** **., I currently have MDD and on disability, which Ive had since I was 16 years old / my birthday is August 2, **** )general outline:about a couch and love seat on November 4, 2019. It only had a year warranty on it seven months after the warranty expired the cup started peeling a great deal ( it was a foe leather couch, so the top coating was peeling off from it under coating) . It was so bad that I couldnt even sit on it without putting a blanket over it.I then sent pictures to the company tepperamans Windsor *******, on May 20, ****, they replied and stated they can do anything about it because the warranty had expired and they were still taking $30 a month out of my account and I am on ODSP. I tried again and the and they sent a gentleman out on September 14, 2022, and they said the only thing they could do is give me at $734.68 sent rebate on my next purchase. Meanwhile today already paid $1026 on the couch, I then replied no thank you and that I would take this issue further.I didnt contact anyone until now because of been very ill with my illness and have only presently been in remission, I suffer from MDD.Resolution: I feel that teppermans should give me about your for the total sum of the couch towards another purchase within the teppermans store and nothing less.Please note: We tried uploading the files all PDF and could not : Please reply and we will upload them then

  

  Business Response

  Date: 21/11/2023

  Were so sorry to hear that you had a negative experience with us. We take full responsibility for not meeting your expectations and will take immediate action to address the issues you brought to our attention. Please reach out to us at *********************************************** take all feedback seriously and would appreciate the opportunity to discuss your experience further.

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture worth ~$3100 in July 2022. Fast forward to July 2023 I went back to Tepperman’s to buy more things and found out that I have some kind of insurance of $450 on my previous purchase which I had no clue about. It was not presented to me at the time of purchase in 2022, I could have bought a sofa chair with that money if I had known. I called credit department and they took the remaining off my account. But why should I even pay for something that I didn’t sign up for. I am thinking of cancelling my new contract with the store if this isn’t resolved.

  

  Business Response

  Date: 12/07/2023

  Thank you for reaching out.  We understand your frustration and we appreciate you bringing this to our attention.
  
  We apologize for the inconvenience you experienced as a result of the financing presented at time of purchase. 

  We have have our Credit dept. call the customr asap in order to make things right.

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************** complaint by *** and ***************************** ****************************************** August 25, 2020 Purchased a refrigerator from ********************** Kitchener. Sales Order # *********.From that point forward we have received monthly marketing mail.We phoned and visited in person the Kitchener location of ********************** to stop the marketing material. It never stopped January 24, 2023, we again phoned the Kitchener store to ask them to stop the material.February 23, 2023, we started receiving mail marketing material from the Windsor store.February 28, 2023, we mailed a registered letter to Noah ********************** at the *********** in Windsor. We requested that they stop all future mailings AND remove our contact information from their database.May 23, 2023, we received a phone message offering an incentive if we visited the Windsor store.May 31, 2023 and June 2, 2023, we received emails with regard to marketing offers despite personally unsubscribing several times. May 31, 2023 we again received a marketing mailing offer.Again we ask that ********************** STOP all marketing by mail, email, and phone from ALL their locations. We again ask THAT THEY REMOVE OUR PERSONAL CONTACT INFORMATION FROM THEIR DATABASE FOR ALL LOCATIONS.

  

  Business Response

  Date: 24/06/2023

  Thank you for reaching out.  We understand your frustration and we appreciate you bringing this to our attention.
  
  We apologize for the inconvenience you experienced, especially after you have made several attemps to have your personnal information from our database.
  
  We will make sure this is done, and will reach out to all necessary departments within Teppermans, to ensure your personal information is removed. 
  
  Please be advised you will still receive a few more mailers, as these are preprogrammed a month ahead. 
  
   Again, we do apologize for any inconvenience.

  Customer Answer

  Date: 26/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** *****************************

  Customer Answer

  Date: 31/07/2023

  Please note that Tepperman's has resumed email solicitation.  

  Customer Answer

  Date: 14/08/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  Previous Complaint ******** #******** Our previous complaint on Teppermans was filed June 5, 2023 and closed on June 25, 2023 after a response was received from the company stating they would cease any and all marketing. The company also stated that they would reach out to other departments to have our personal information removed as we had requested. At that time all mailed marketing and emails stopped. On July 28, 2023 emails again started and since them we have received six emails. Obviously, they do not keep to their word. Could you please do additional follow-up.

  Thank you,

  *** and *****************************

   

  

  Business Response

  Date: 15/08/2023

  I apologize and will need to look into this further. 

  On June 26 we had asked our Marketing Coordinator to ensure the request to remove from all marketing was addressed. 

  It was confirmed same day, to have been done. 

  We will follow up on this asap and find out where the issue lies on our end and have it corrected. 

  Customer Answer

  Date: 15/08/2023

   
  Complaint: 20141391
  
  I am rejecting this response because:

  Since filing our second complaint on August 7th, we have received emails on:

  August 9, 10, 11, 12, 14 and 15th
  
  Sincerely,
  
  *** And *****************************

  

  Business Response

  Date: 15/08/2023

  Please confirm the email address that is still receiving our mailer. 

  Customer Answer

  Date: 15/08/2023

   
  Complaint: 20141391
  
  I am rejecting this response because:

  To continue to keep this file open we are responding to their request.  The email address that is receiving the emails is:

  ***********************

  Thank you for continuing to look into this matter.
  
  Sincerely,
  
  *** And *****************************

  Customer Answer

  Date: 15/08/2023

  
  Complaint: 20141391
  
  I am rejecting this response because:
  
  To continue to keep this file open we are responding to their request.  The email address that is receiving the emails is:
  
  ***********************
  
  Thank you for continuing to look into this matter.
  
  Sincerely,
  
  *** And *****************************
  
  

  

  Business Response

  Date: 15/08/2023

  Are you able to forward the emails that you have received form us on August 9, 10, 11, 12, 14 and 15th?

  I ask as we are being informed your email address should not be receiving these. 

  If possible, please forward these emails to *************************************** so I can work this further. 

  Customer Answer

  Date: 16/08/2023

  I have forwarded the emails as requested by the company. 

  We appreciate their co-operation in this matter.

  *** and *****************************

  Customer Answer

  Date: 16/08/2023

   
  Complaint: 20141391
  
  I am rejecting this response because:  only to keep the case open as we work through the details.

   

  I have forwarded the emails as requested by the company. 

  
  We appreciate their co-operation in this matter.
  
  Sincerely,
  
  *** And *****************************

• Initial Complaint

  Date:21/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch from Tepperman I confirmed by two different sales associates that the couch was 10@ % leather. I also made it very clear that I didn’t want anything that wasn’t 100% letter including leather where you sit as an option. When I called to complain awhile ago a person in the department confirmed that the sectional was supposed to be 100% leather and was advertised as such. They sent an inspector to confirm the issue and they came out to see it and it was confirmed it wasn’t 100% leather that’s why it was leaking. It wasn’t the couch I ordered at all. The only thing temperaments offered after that was to supply the leather for the pieces that would need to be reupholstered. It would be cheaper to buy a whole new couch or get the whole thing reupholstered than the individual pieces I would have to go on the couch to match up the leather. I found the wrapper completely unacceptable I was only asking for the couch to be replaced or a credit given so I could order a new one. Management ignored my concerns.

  

  Business Response

  Date: 21/02/2023

  Thank you for reaching out. 
  
  Original purchase date for the WESTAND sofa was 04/02/2014
  
  The customer reached out to Teppermans on 01/24/2022
  
  We explained back then that cost of parts would be to the customer due to the purchase having been made 8 years prior. (out of warranty) 
  
  We also explained the WESTAND is a mix of 100% leather and bonded leather (I have checked the copy of the sales order receipt, and it does state this as well) 
  
  If the customer does wish to look into paying for parts, he will need to call into Teppermans Customer Care and discuss, as the last time he reached out to us was over a year ago. 

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a washer, dryer, and fridge Aug.18 2020. Paid for extended warranty on all products. In 2022 the fridge water dispenser was emitting off taste water. I bought some water filters which I changed according to directions. Again in Jan. 2023 I bought 3 more filters. No change in the taste of the water. I was given the extended warranty phone number which I called. They told me they don't have my fridge on file. I don't know if the taste is harmful. I don't know where the problem is. I need a repair man. Teppermans is supposed to get back to me but have not heard anything yet. I would like the water dispenser working safely and properly asap. The fridge was delivered Sept.5 2020. from that time till now 2years and 4 months teppermans didn't register my fridge for the extended warranty that I paid for.

  

  Business Response

  Date: 01/02/2023

  Mr ******* spoke with a Teppermans Customer Care rep yesterday and we have explained the extended waranty coverage on his fridge is with a third party warranty company called ** *********. 
  
  We provided him with the phone# so as to start a claim with **. 
  
  Later same day, Teppermans was made aware that ** couldn't find his fridge as they needed another copy of an invoice, so we sent this to ** straight away. 
  
  Mr ******* will need to call ** if they have not yet gotten back to him, as they do hold the extended warranty and they do have the correct invoice for his product.

  Customer Answer

  Date: 02/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I called the warranty company and they still had not received the invoice for my fridge after 2 years and 4 months. I am told to wait for a few more days by the teppermans customer care rep.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 02/02/2023

  Mr ******* called into Teppermans Customer Care yesterday and was advised that ** does indeed have the needed invoice, and they had it all along. Any delays or error in locating the invoice was on ** end and not Teppermans. 
  
  This was explained to him yesterday Feb 1 2023 at 5:36pm when he called Teppermans.
  
  These notes are from our conversation wth Mr ******* yesterday... 
  
  "** STILL SAYS THEY DONT HAVE IT. CALLED **. THEY TRIED TO BLOW ME ( CC REP) OFF TO. I ASKED THEM TO SEARCH HIS WARRANTY # SINCE NONE OF THE AGENTS EVEN ASKED HIM FOR IT.
  
  SHE (W#) FOUND IT IMMEDIATELY. SHE JUST SAYS THE MODEL # INFO ISNT POPULATED FOR THE FRIDGE. I ADVISED OF EMAIL SENT YESTERDAY WITH A COPY OF THE INVOICE. SHE SAYS IT WILL TAKE 1-2 FURTHER BUSINESS DAYS.
  
  RELAYED THAT TO THE CUSTOMER. ADVISED TO TRY FRIDAY AT THE EARLIEST BUT IT MAY NEED TO WAIT TIL MONDAY. 

• Initial Complaint

  Date:25/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress in a box and an adjustable bed frame totalling just shy of $3000. My adjustable bed was delivered not working. They scheduled a tech to come out two days later. He arrived and had no idea that it wasn't doing anything at all. He left not knowing what the problem was and said "I will let them know" The next day I called the store after hearing nothing from them. I was told the Customer Care manager would call me around 3. Four days later I called again because I still had not received a call. Once again I got the run around and was told he will call tomorrow. I feel like I've been duped by the salesman. He sold me "the last king size one on sale". As he was putting in the order another coworker asked him if he was sure they still had a king and he replied saying there was one by the back door. He then informed me there was "a very slight chance" it wasn't working but that its usually just the delivery guys who don't know how to set it up. So essentially he sold me someone else's broken return. This is unacceptable customer service, especially from a "Customer Care Manager". This bed shouldn't have been sold in the first place.

  

  Business Response

  Date: 25/01/2023

  This issue is in the process of being resolved today. We spoke to ***** earlier today and have entered an exchange so as to get her a new working adjust base. We have also offered a price reduction in way of compensation, which ***** has accepted. 

  Customer Answer

  Date: 25/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I still believe that that the salesman tried to pull a fast one and that the ethics of this company should be questioned. 

  I still had to ask for compensation, it wasn't freely offered and no apology was even given. 

  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got delivery from Tepperman's but i did not Received all the item i ordered.i have many time to contact the sale person,sales manager,customer service and no one wont responding properly .the delivery guys just dumb the Queen Bed items on my second floor whole way but i moved to one of my Bed room because i have two little kids and they hit many time on the sharpen edge.That bed room is not useful because of the partial un fixed items.i have the delivery note from tepperman it's clearly mentioned items are missing but yesterday i got a call from warehouse manager and he said the items delivered i did not received.this morning i try to call the sales person but i believe he block my number. i am trying to contact the BBB before i move to further step.also i have huge property damages on my Brand New Home ( delivery guys didn't bother about the floor they all messed and damaged the wooden floor and carpets .i am attaching all the picture and delivery notes

  

  Business Response

  Date: 01/08/2023

  Thank you for reaching out.  We understand your frustration and we appreciate you bringing this to our attention.
  
  Please be advised the issues being reported here, occured back in January 2023. 
  
  As of Feb 9 2023 the store managers reached out to the customer and resolved the home damages claim. 
  
  January 2023 the customer advised the footboard was missing from the Chatham Queen bed. This was a discontinued product and no additonal stock. 
  
  As such, we entered the return for the Chatham bed (missing the footbaord) and the customer picked a different model, the Queen Sullivan bed.
  
  This was completed on Feb 5 2023. 
  
  We apologize for the inconvenience you experienced. We are committed to ensuring that our customers receive high-quality products and services.