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Business Profile

Online Retailer

Cook Store Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Cook Store Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cook Store Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 303 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Below are emails dating back to the order of July 6, 2022 for $54.50. I'll add that there are no longer any knives from the manufacturer of the knife I ordered.
      **** ****** (TH)
      To:Cookstore Support (CS)
      Aug 26
      It is now past your four week window, and over seven weeks since the order was placed (which showed available when ordered). Please advise status today. If I don’t get an appropriate response today I feel I’ll have no choice but to take this to the Better Business Bureau, and/or have the credit card company reverse the charge that you made without even having the item to ship. TH

      Jul 28 CS: Hello ****. I've looked into your order and I've discovered that your ******-******* - 6" SofGrip Narrow Curved Boning Knife with Black Handle - SG131-6B-PCP is delayed and expected back in stock in 2-4 weeks, as soon as it arrives we will immediately ship it to you and provide a tracking number via email. Thank you for your patience and have a great day!***** Cook Store Support
      Jul 27 TH: Any update now that it’s past the guidelines? If it’s not going to be soon, I might want to cancel the order. Please advise. Thanks. ****

      Jul 14, CS: Hello ****! Thank you so much for reaching out to us about your order! It looks like your most recent order was order number ****** which was placed on July 6 2022.

      We do typically estimate 7-14 days excluding weekends and holidays for an order to be filled and sent out. The good news is that most orders will ship quicker than this! Unfortunately your order isn't ready to ship just yet, but rest assured that we are working hard to get this order filled and sent out ASAP! Once everything is ready to go we will send you a confirmation email with a tracking number so that you can follow your package right to your door! If you did have any other questions or concerns our staff will be happy to help you get them sorted out! Just let us know! Thank you for your business and have a wonderful day!

      Jul 14/22 TH: Any idea when this order will be

      Business Response

      Date: 30/08/2022

      Hello, this order has been refunded in full as requested, have a good day!

      Customer Answer

      Date: 31/08/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ******

    • Initial Complaint

      Date:29/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On monday 22/08/2022 I ordered a coffee machine (**** ******** **) for the amount of 1947.75 spoke to the customer service about how much time it would take to get as i'm moving next week and I was kind in a hurry so the lady reassure me that they would ship on either the same day or the next day wich gave us enough time so I can receive it before moving the next Friday. On Wednesday 24/08/22 I sent an email asking about an ETA or if they can change the address of shipping at least but nobody answered. The next day tried to contact them to cancel the order as I cannot afford to have the machine sent to my old address and still no answer. The problem at this point is they hold my 2000$ but cannot get them to answer at all after reading review it did not give me the impression that I'm gonna fix that up myself by being civilized. I understand my situation is tricky and that it was my choice to take the bet but at least if they would have answered I would not file any complaint

      Business Response

      Date: 23/09/2022

      This order has been refunded in full, have a good day

    • Initial Complaint

      Date:23/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 6 I ordered and was charged for 4 LSA beer tankards for $167.96 ( 176.35 with tax). Eventually I received 3. I inquired again this week and requested a refund of the balance outstanding as I am doubtful I will ever receive the final one . I have made two requests and have had no refund or reply of any kind. Prior to asking for a refund my emails were answered promptly.

      Business Response

      Date: 25/08/2022

      Hello ********, I see the missing item was refunded on August 23rd so I will assume you're all set, have a good day

    • Initial Complaint

      Date:15/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with cookstore.ca on Thursday August 11th. The order was placed using my email address [email protected].
      Items totalling $207.66 CAD.

      MY ORDER HAS NOT been shipped!!!!! I have not received an update about when my order will ship. * **** ******** **** ** *** ********* ****** **** *** ******* * **** ******* *** ****** **** ** ****** **** ******** * **** **** *** ** ***** ** * ****** *** *** *********** ***** ** ** ********** ***** ** * **** ****** ** ** ***** ***** *** **** *** **** *** * ***** **** *** ** *** ***** ******** ************

      Business Response

      Date: 16/08/2022

      Hello, we see that your order was received August 11th and on Sunday, August 13th you sent in 9 emails requesting the order to be refunded however we are not open on weekends and received your 9 requests on Monday morning. We consequently have cancelled and refunded your order in full as requested on Monday, August 14th. We believe the issue has been resolved, have a good day.

    Cook Store Inc. is NOT a BBB Accredited Business.

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