We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Global Federal Credit Union, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Global Federal Credit Union, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Global Federal Credit Union, LLC has 95 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am filing a complaint regarding a recent transaction with ****** ********* in *******, **, and Global Credit Union in *********, AK. I urgently request help in canceling an auto loan that has not yet been processed, due to deceptive conduct during the sale.On June 22, 2025, I entered into an agreement with ****** ********* for a vehicle. The dealership did not clearly explain the terms or disclose the fine print. I believe they misrepresented key details to push the sale. I now have a vehicle obtained under misleading circumstances.I contacted Global Credit Union and was told the loan has not yet been processed, yet the representative claimed there was nothing they could do. This is unacceptable, as the loan is in my name, not the dealerships.I believe I have been treated unfairly by both parties. Midway ********* has continued to give inconsistent and dishonest information. I respectfully request the following:Immediate cancellation of the pending loan through Global Credit Union Return of the vehicle to Midway ********* Investigation into the dealership's sales practices This matter has caused serious distress. I ask that steps be taken to protect consumers from this type of conduct.Sincerely,**** ******* PLEASE HAVE GLOBAL CREDIT UNION CONTACT ME IMMEDIATELY ************

      Business Response

      Date: 07/01/2025

      Due to federal privacy restrictions, Global Credit
      Union is unable to respond publicly; however, we appreciate the opportunity to
      review the circumstances raised by the complainant, whom we have spoken with
      regarding their concerns.

    • Initial Complaint

      Date:05/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Global Credit Union regarding unfair insurance charges and deceptive business practices that have not been resolved despite multiple attempts to address the issue.Since August 2024, I have been charged $150 per month for Global Credit Unions force-placed insurance coverage, even though I have had valid comprehensive and collision insurance through AAA the entire time. Despite providing proof of coverage several times in person at their ***********, ** location and over the phone, the charges continued. I was repeatedly promised credits and corrections by representatives, but nothing was ever resolved.The additional $150 per month on top of the regular monthly vehicle payment, along with my ************* payment, has caused financial hardship. The *** has never suspended my vehicle registration because valid insurance has always been in place through ***. Despite this, Global Credit Union continues to refuse to assist. Each month, after I make the monthly payment including the extra $150 forced insurance charge, I am promised that a credit will be issued, yet month after month the credit is never received and the $150 charge remains. In-person representatives at the Victorville branch refuse to help and instead tell me to call customer service, where the same empty promises are repeated without any ************* a result of this ongoing situation and financial strain, I have decided to voluntarily surrender the vehicle and request the following: a refund of all unnecessary insurance charges paid since August 2024, and written confirmation that my loan will be settled upon surrender of the vehicle with no further fees or penalties.I ask that the BBB intervene and assist in facilitating a fair resolution to this matter.

      Business Response

      Date: 05/19/2025

      Due to federal privacy restrictions, Global Credit Union is unable to respond publicly; however, we appreciate the opportunity to review the circumstances raised by the complainant, whom we have spoken with regarding their concerns.

      Customer Answer

      Date: 05/20/2025

       
      Complaint: 23311237

      I am rejecting this response because: 

      Their message did not address my complaint or provide a resolution. I have attempted to resolve this matter since August 2024 without success. Their recent email was vague and felt like a tactic to continue collecting payments rather than fixing the issue.
      I am requesting the following resolution:
      A full refund of all forced insurance charges paid since August 2024 at $150 per month.
      A written confirmation that my AAA insurance coverage has been accepted and no future forced insurance charges will be applied.
      Written instructions for the voluntary surrender of the vehicle and confirmation that no further balance will be pursued once the vehicle is returned.
      Unless Global Federal Credit Union provides these terms in writing, this issue remains unresolved.
      Thank you,
      ******* ******


      Sincerely,

      ******* ******

      Business Response

      Date: 06/05/2025

      Global Credit Union acknowledges the complainant's dissatisfaction and per his request, we will be providing him a written response.  However, due to federal privacy restrictions, we are unable to respond publicly. 

    • Initial Complaint

      Date:04/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau Subject: Complaint Regarding Lack of ************************************ To Whom It May Concern,I am writing to formally file a complaint regarding the lack of Spanish language translation services at Global Credit Union ************** or mailto:********************************************************************** On 4/21/2025, my dad contacted Global Credit Union to inquire about the overcharges reflecting on my dads online portal and also to get a pay off amount for his car loan. As a Spanish-speaking individual, he requested the assistance of a translator to fully understand the services and information being provided since they could not understand what he was inquiring about. Unfortunately, I was informed that no Spanish translator was available, nor were any alternative accommodations offered. I offered to translate with him present and instead they insisted that we would need to hang up and call back again or visit a local branch (which requires a huge mile range to transport to). My dad at that point was in tears never experiencing individuals unwilling to help nor less be the only company that weve ever encountered not having language assistance availability within our country.This experience was not only frustrating but also made it difficult to access the services needed. As a member of a diverse community, I believe businesses should ensure language accessibility, especially when serving clients with limited English proficiency.I am requesting that the BBB investigate this matter and encourage the business to implement better language support services, including having Spanish-speaking staff or providing certified translation assistance when needed. I am sure there are millions of people experiencing the same roadblock with this company and its very sad and disappointing to hear my dad has experienced this more than once.Thank you for your attention to this matter. I look forward to your response.Sincerely,****** ********* Member on Account: ***** *********

      Business Response

      Date: 05/02/2025

      Due to federal privacy restrictions, Global Credit Union is unable to respond publicly; however, we appreciate the matter being brought to our attention and the opportunity to review the concerns raised. We have responded to the complainant in writing on May 2, 2025.  

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was informed that my Social Security check would be deposited to my account at ********************** on 2/26/2025. When I check my account on that date there was no deposit and no pending deposit? I called today, 03/31/2025 and the automated information stated that my deposit would not be in my account until 04/03/2025. I was in my account, and it listed a deposit from the Treasury on 02/26/2025. I waited to speak to a representative and a Ms. *** answered responded and I inquired about why they received my check on 02/26/2025 and would not release it until a week later on 04/03/25. I informed her that it was my understanding that once the check was deposited to the institution it should be released to my account. I was not satisfied with her response and asked to speak to a supervisor. She stated she was a supervisor and I requested another supervisor. Mr. ***** responded to me and told me he was a supervisor and I explained the same concern to him as I went back to my account and the 02/26/2025 deposit date for my social security deposit was removed and replaced with a 04/03/2025 deposit date!! I could not believe they did this while I was speaking to them on the phone and when I questioned Mr. ***** about the change he changed the subject and refused to answer me about the change? At that point I realized that they were attempting to deceive me and not release my funds to incur more overdraft fees, which I already have a $30.00 a check overdrawn. I have been with this credit union since 2005 and have NEVER experienced any deception such as this and as a Senior, who relies on their social security to live this is Unacceptable!! I will be leaving this credit union as soon as I can without messing up my social security deposits. I cannot Not image what they are doing to other seniors with this deception. Mr. ***** stated he had the same conversation with a senior previous to my call and that senior may have not notice the change in their account?

      Business Response

      Date: 04/07/2025

      Due to federal privacy restrictions, Global Credit Union is unable to respond publicly; however, we appreciate the opportunity to review the circumstances raised by the complainant, whom we spoke with regarding their concerns on April 4, 2025.

    • Initial Complaint

      Date:02/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the *** to my mother **** A ******** and have been prior to the *** I have attached we redid that one. She has another bank account that I have no issues to manage her affairs also have no affairs with any other account or government agency. I went in to get items that I needed for her memory care for financial reasons and I was denied access to anything like online banking or transactions but could get print outs . I then went to charge something for her and her card was rejected for fraud I am unable to get that resolved cuz they do not put ***'s on record and will not give you access so I have no means to manage her account as what I am suppose to be doing. I am now forced to take the time to try to get all her money moved to be deposited to another bank that does allow a *** to do there job. This is a very big issue and we live in a retirement state do not want others using this bank and running into there rudeness and actions that I am going to find out if are illegal to preventing a *** of doing there job.

      Business Response

      Date: 02/11/2025

      Due to federal privacy restrictions, Global Credit Union is unable to respond publicly; however, we appreciate the opportunity to review the circumstances raised by the complainant, whom we spoke with on February 11, 2025, regarding their concerns.

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred money from my checking account on January 16th to my credit card account which are both with global credit union a total of $301.69 was transferred and pulled out of my checking account, this total never made it into my savings account. The reason I was given was because there was a system malfunction and was down so anybody who did transfers between January 16 thru January 18th couldn't access any transfers. I have called every day since then to check on when I will be getting my money into my savings account and keep getting told by the next morning and it never shows up. I am now being told as of today 1/23/25 it should be in my account by midnight tonight but there is no guarantee and no manager to talk to. I was also told first it was ****** problem. After calling **** they said they are just a card distributor but not a money transfer system and don't even touch the money their exact words were ********* is lying the issue lies with them"

      Customer Answer

      Date: 01/24/2025

      Hello, now that I contacted you they have given my money back and put it into my account . 

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to make a payment to my credit card associated with my account on the 15th. It still has not been credited to my account. It wasn't until calling today that I was finally told that their credit card vendor had a power outage. No such information was given in the multiple calls I made over the weekend trying to get some resolution. Instead I was strait up lied to about how long this will take to be fixed and generally just told "I'm sorry there's nothing we can do, we are working on it." As of today, I have yet to get a clear timeline for how long this will take to resolve, which is completely unacceptable for national credit union. I would just take my money and leave but even that could take days to clear and then I would be back at square one and still have to pay them on the 9th regardless (if their system is even back up by then). In this day and age it seems simply ridiculous for a vendor of a national credit union to not have a contingency plan for a power outage. This is full stop a problem that resulted from poor planning and corner cutting on either the financial institution or their vendors end. I am deeply offended by how much misinformation I have received over this incident and especially considering I had to go out of my way to figure out what was going on. I have still as of today not gotten any direct correspondence about this issue (like an email saying I might have been affected) and only know anything because I had go call them to figure out what was going on.

      Business Response

      Date: 01/23/2025

      Due to federal privacy restrictions, Global Credit Union is unable to respond publicly; however, we appreciate the opportunity to review the circumstances raised by the complainant, whom we spoke with regarding their concerns.

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This credit union has leaked or allowed my contact information out, thus how I am now receiving scam emails. A photo of such an email is attached. This credit union has also allowed invalid, unauthorized charges to be applied to my account of $30 on 1/1/25 & 12/28/25, and of $5 on 12/31/24. I demand removal of these illegitimate fees and for this credit union to stop selling or soliciting out my private information.

      Business Response

      Date: 01/13/2025

      Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant.  Due to federal privacy restrictions, we are unable to respond publicly.  However, our representatives have been in communication with the complainant. Global invites the complainant to contact us directly at ************,if any further concerns remain.

      Customer Answer

      Date: 01/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regards to a chagred off checking account for member ****** D ******* *******. I was contacted the day I'm writting this complaint, by a collection agency Sentry Credit. My checking account charged off in August 2024, I have spoken to multiple agents explaining I likely would not have the funds to make payments till later in the year. I spoke to their recovery department, made an arrangement of 100 per month, but due to unforseen expenses, could not hold up the agreement. I was called by the department for recovering charged off accounts, I explained why I defaulted. I was promised it would not go to colleactions. Well today, Global CU lied to me and sent to collections when I said would not be till January I could start making payments. I am asking for 2 things, one I want the collection agency NOT INVOLVED IN this. I have explained my bad situation to the ******************* and that it would be much better in new year for me to tackle this. Therefore; I WANT THIS account put back into the offices of Global Credit Union, and out of the collection agency hands. I totally understand I did not make payments as agreed, but I explained I needed till January and the agent agreed to give me some more time. In end I want to pay the credit union back. I should have this all paid off by around mid to late March 2025, that is my plan. I want to be contatced by someone higher up in the Credit Union so we come up with an agreement that works for both of us. I am trying to protect my credit.Last, Once the debt is paid off, i request to be removed completely from ***********, not a paid in full marking which as a consumer I have a right to do once the debt is paid.

      Business Response

      Date: 12/13/2024

      Global Credit Union appreciates the opportunity to review the circumstances raised by Mr. ************** Due to privacy requirements of the *****-*****-****** Act, we are unable to respond publicly.  However, we spoke with the Mr. ******* on December 12, 2024.  Global invites the complainant to contact us directly at ************, if any further concerns remain.

    • Initial Complaint

      Date:11/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account is not mine and I ask them to validate the debt and they couldnt. They did not provide me with the original copy that I requested.

      Business Response

      Date: 11/29/2024

      Due to federal privacy restrictions, Global Credit Union is unable to respond publicly; however, we appreciate the time the complainant took to speak with us regarding their concerns.

    Global Federal Credit Union, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.